Spaces & Setups

Beyond the subject line, the email says “Check the Sonos app for an exclusive offer.“I opened the app and no offers were visible. I then went to the Settings page of the app and clicked on “Inbox & More -- Messages and special offers” and there is nothing there.This is the problem with being so coy in the email -- I don’t even know if I should care that this isn’t working for me, because I don’t know what the offer is.

My wife doesn’t like the look of a sound bar like the Arc. Can I get surround sound with 2 pairs (4 total) sonance ceiling speakers and a Sub all connected through an Amp?

Hello everyoneI have a question for you,I have a sonos system so composed,1 Beam + 2 symfonisk x the tv (which I called living room),2 Play sl to listen to music (which I called multimedia). I would like to add the subwoofer but to use it mainly with music (almost never for videos) is it possible to do so?Because I saw in the app thatthe sub addition is only possible for the living room and not for the multimedia area.I thank you in advance.Maurizio

My Sonos Play5 just stopped working today. It doesn’t get any juice anymore. I used to think that Sonos was a high quality product.From an ecological perspective I don’t think I want to buy a product that only lasts 5 yearsFrom a commercial perspective I don’t see how a 15% reduction offered by support would make up for this defect. Are consumers supposed to spend almost 600 euros ever y 5 years on new Sonos products?

Yes, I'm afraid it's the old chestnut again.I've just upgraded from 1st gen. I had no problems as I was taking the audio out from sky Q into a toslink switcher via the optical adapter .I upgraded mainly for Atmos, so don't want to involve optical any more, so I'm taking HDMI from the Samsung Tv's eArc output to the Beam .As usual TV apps are no problem, but now I seem to have introduced the audio lag for Sky Q, which no end of adjustment will alleviate. Is it still a case of putting up with "normal" sound setting from Sky these days? I'm starting to think I shouldn't have bothered with the upgrade..

Some Blu-ray and Ultra HD Blu-ray Players have two HDMI outputs. Use one HDMI output to send video to the TV. Use the second output to send audio to a reciever/amp Does the Sonos Amp work by plugging the HDMI audio directly into the Amp?The reason I want to do this is to use the blu-ray player as a music transport (CD, DVD-AUDIO, SACD, Blu-Ray Audio) with the TV off?I do not want to use via the TV Arc port. (Please note I am aware that there is a Toslink to HDMI adapter for this, but the sound quality is reduced.)

I would like to connect to my Play 1 as my main computer speaker however I don’t see it in my Sound Preferences. I have 2 Play 1s, a Connect and a Beam. I have all devices connected on my iPhone and can see them in the Sonos app and through Airplay. However I can’t see the Play 1 in my Preferences, only the Connect and Beam. However, I can connect to the Play 1 in certain apps, like Spotify, through Airplay (on the desktop/MBP, the phone is fine). It shows up on the Spotify app, but not in my System Preferences as a sound source. Is something wrong with my set-up or is it not designed to connect this way? I’m running Monterey 12.1

FolksLooking for some assistance. I’ve connected my Sonos Arc to the ARC HDMI setting on my TV.  As I understand it, my TV is able to send Dolby Digital+ (which should allow Atmos for the programmes that are streamed in Atmos) but no matter what I seem to try, I only ever achieve 5.1 per the Sonos App. This is even the case when I am absolutely certain that I’ve set the Sky Q to Dolby Digital+ and am playing a suitable programme. It’s also the case on Amazon Video (I’ve played Jack Ryan, for example). Can anyone help or advise of anything I am doing wrong? It’s driving me crazy!

Hi all , just got a new TV and I have a beam gen 2 and 2 One SL surround speakers with sky+ hd , my TV has an eArc setting in the sound menu , if I select this everything is fine but Sonos app shows different formats that it's playing , shown in the pics , which format is better to use Dolby digital plus or Dolby multi channel pcm 2.0 was itv 5.1 sky movies ? Many thanks  

I have just tried to save to a new playlist and got a message that I have hit my limit.I am still on s1. Does S2 provide more space?

I’m using an Arc with a projector, and an HDFury to get audio. 95% of the time it works but occasionally, when I turn on the projector, TV audio isn’t detected.Is there any way, either on the Arc or the HDFury, to force audio back to TV? The only thing I’ve found that works is flicking off the power to the plug strip that powers *all* of my AV kit, as I can’t get to the individual plugs. In doing so, games consoles in rest mode get powered off, which they don’t like. It would be nice to be able to do this manually.

I am still using a bridge which prevents me from upgrading my system to s2.The upgrade wizard tells me that my system will work fine without the bridge. But if I accept this and upgrade what happens if it doesn’t work well? Is there any way back?

Hello,I have a TV (The Frame - Samsung) and a Video-projector.They are connected to a video amp (onkyo 609).(Multiplie sources like PC, PS5, etc.. are connected to this amp).I'm thinking of replacing my 5.1 speaker system with several Sonos speakers (Beam + Sonos One SL + Sub).Questions:Can I send the sound from my Onkyo amp, to the beam, through the S/PDIF jack? And then, is it the BEAM that synchronizes the Sub and the One SL? I've read everywhere, but I'm having trouble understanding how to send sound from the amp to the sonos ecosystem ! thanks  

I currently have a Playbar with the wires (power and optical) plastered into the wall. If I want to change it for a beam is there any adapter from the end of the optical cable to the hdmi of the beam? The adapter from sonos is from hdmi into optical but I need the reverse as I don’t want to redecorate and run a new hdmi cable down the wall to Samsung connect box. Thanks 

I have the Sonos Beam currently connected to my TV via eARC for PS5, Netflix, movies etc. I am switching out my TV next month for the LG C1, and as this is a top gaming TV, I will also use it for PC gaming at 4K upto 120hz.For my PC to detect my Sonos as 5.1, I need a new sound card that will encode and decode 5.1 Dolby Digital. Then I will plug in the beam via optical to my PC, using the HDMI to Optical adapter. However this means unplugging the HDMI from Beam -> TV.If I buy a HDMI Switch, then have one HDMI cable to the TV, plug the HDMI to Optical adapter in the other slot, with an Optical cable to my PC, will this allow me have the Dolby Digital 5.1 sound for my PC gaming while also controlling the volume with my TV remote?

Happy Sonos user here. Trying to migrate away from a world of “my music takes up my entire hard drive” to one where I can still listen to my decades of MP3s but via streaming. I’m considering a few options including Apple Music and YouTube Music which both support “upload your own songs and then stream them”. I can’t tell from the “Apple Music and Sonos” page — does Sonos with Apple Music support playing these songs specifically (the ones you upload) or just the ones that come in their streaming service? (And the same question for YouTube music too, I guess.)

I have a Sonos Roam. I have it on Sonos' wireless charger, so it is always fully charged. I have noticed that when it reaches 100%, the charging symbol does not appear in the app. Eventually, the charging symbol will appear in the app, and the orange light will illuminate. Is this correct? I thought trickle charging ment that it was always charging, and adjusted things itself. It seems to me that it does not charge after it has reached 100%, and then start charging again after some use. I guess my question really is how does the trickle charging on Sonos Roam work?

When streaming Qobuz FLAC with Roon to Sonos One and grouping in S1 that Sonos One with a stereo pair of Play 5 Gen 1 what quality do you get from Play 5 Gen 1? Roon Signalpath shows 48/24 for signal to Sonos One. But what quality do the grouped Play 5 Gen 1 play? For local files Play 5 Gen 1 are capable of 48/24 FLAC. But in this streaming scenario? Thank you

Just got my Sonos Arc. I have a 2020 Samsung Q8DT Tv from Costco. I’m planning on setting up my arc in next few days.I have read on here that a lot of people have had connectivity and sound issues with the Samsung TV…weather the sound cuts out or they are not getting the Atmos sound. I called tech support for Sonos and they say issues have been fixed.Does anyone have any info or update on this situation as I’m hoping not to have any problems when I set up the speakers?  I have an eArc HDMI port 

Hi,I am about to wire a tv room using a projector. An Arc or similar won’t work in the room due to placement issues, however, I am considering using 4-6 in-ceiling Sonos architectural speakers, a Sonos or other sub and a Sonos Amp for optimal home theater and music sound. Will this work? The Sonos Amp and the Apple TV will reside in a tech closet in the basement. I’d run raceway from the projector to the rack for future HDMI swap out. Any help would be greatly appreciated. Thx.   

I want to add a 2nd Sub to my Arc (Gen 3), 2 SL (Gen3) and Sub Gen (3) system.  I know I need a minimum Gen 3 Sub to add a 2nd sub (which I have) but could I buy a 2nd hand Gen 1 Sub and add that in ?

Hi. hope someone can help cause this is driving me mad.I have a Sony Bravia tv, I have a Sonos beam attached to it via arc. Everything was working as it should until last week. I had to take tv off the wall for decorating to be done. I’ve reconnected everything today and I’m having some serious issues.Initally I was unable to get the beam to see the tv despite the tv recognised the arc was attached.so I reset the tv and beam, the beam then connected until I plugged in something else ie sky with an hdmi cable. Then the sound drops out of the beam despite being connected on the app.  Ive replaced both hdmi cables from the sky box and the beam, still no sound from the tv when connected to the beam..I feel like I’m going mad. Particularly when it was working perfectly a few days ago..please help….

Hello.  We are building a home and we are finalizing our low voltage pre-wire plans now.  We are having Sonos amps and Sonance in-ceiling speakers mounted in a few rooms.  I would like to use the Sonance in-ceiling speakers located in the living room as rear surrounds.  We plan on purchasing a Sonos ARC and Sonos sub to round out the package.  I planned on having all three Amps located in the bistro closet.  Do I need to have the living room Amp in the living area or is fine in the closet?  Also wondering if the living room Sonance can pull double duty as the rears as well as just streaming music when not watching tv.  Thank you in advance for any assistance.

The product is branded “roam” it should be easy to use away from home… right?I was naive enough to think that.I am currently traveling for work and my go-to bluetooth travel speaker kicked the bucket. I took it as an opportunity to pickup the roam, something I had been eyeing for a bit. Getting the thing setup (just so I can use bluetooth) while I’m on hotel wifi is near impossible. It also REFUSES to do bluetooth pairing without wifi setup first. I finally did it, it took an hour and a half. Multiple devices, hotspots, new sonos systems/accounts, etc. Completely unacceptable experience.  This is going to be a ton of people’s entry product into the sonos ecosystem. It NEEDS to work with simple bluetooth pairing out of the box. I don’t know why I have to tell you this, get better product management.

I see this question was posted over a year ago, but no one seemed to know the answer (unless I missed it?). So I figured I’d ask again!  As an example, if I go into the Tidal Android app or the Tidal desktop app and look up Elvis Costello’s King of America, it is listed exactly one time. But in the Sonos app, it lists three times, and each one looks identical:Clicking on them, there is no difference in track listing. On Tidal, this album is listed as “Master” quality. So one possibility is that Tidal, behind the scenes, has three different steam types available for this same album. Perhaps, that’s why Sonos shows it like it is three different albums? Maybe each one sound a bit different? I’m curious if Sonos or Tidal has addressed why this is happening. (I realize this is probably Tidal’s issue, but since it makes it harder to use Sonos, it would be great if Sonos could pressure Tidal to fix -- or at least tell us what is broken so that Tidal users like myself could approach Tidal to f