Spaces & Setups

I’m having trouble setting up my Arc with my new LG GX.  I am running through HDMI-ARC. The sound is playing through the bar, and it’s receiving an Atmos signal (I can see the logo in the app).  However, there are two issues: (1) Sonos app tells me there is a “connection issue” with my TV setup, and (2) the TV remote cannot change the volume on the Arc.  For (1), we have tried the Sonos app troubleshooting, but it cannot resolve it.  I have submitted diagnostic number 551452744.  Thank you for your help,Matr

Setting up a system to drive six speakers and a sub woofer. It will be about $300 cheaper to go with an amp plus port. Should I do that versus two Sonos amps?

When will iOS Shortcut be abailable for the SONOS app?It would be very helpfull to start the last or a special defined playlist in a room and activate a sleep timer by only one shortcut/ voice command.

Set-upSamsung UN60D6000  TV (2011) with standard ARCARC connected to Sonos Arc with sub.DirecTV Receiver connected to TV via HDMI. My Directv receiver is set to Dolby Digital output. When I review audio output on DTV info, it notes that the signal is Dolby Digital and should be output as 5.1, also. However, on Samsung TV Info - Dolby Digital does not show as active and PCM is the only option available uner “audio” (Dolby is greyed out). Additionally Sonos App indicates PCM signal only from TV, even though I am sure original programming is in 5.1 and DTV receiver info confirms.AppleTV (non 4K) connected to TV via HDMI. AppleTV set to Dolby Digital.  TV info shows Dolby Digital as the format on appropriate apps supporting it and PCM on non-Dolby apps. Sonos apps accurately reflects either 5.1 or PCM, whichever is present. The AppleTV output through the HDMI Arc is working correctly, dependent on app audio mode.ISSUE:Any ideas on why I am not getting the DTV Dolby signal through the TV’s

For Arcana users who are still experiencing issues with no audio from the Arc, HDFury has just released another firmware update to hopefully fix the remaining problems. Download the 0.83 update on their Discord page or website:https://discord.gg/yCRdfPwhttps://www.hdfury.com/product/4k-arcana-18gbps/

HeyNot sure if this is a use question or feedback.I use quite often the function "start radio" from a specific song. I find it's a nice way to create a playlist without much effort. The thing is, when I do this I like being able to see the proposed queue and edit it, removing, skipping or resorting songs. When I try to do this in the Sonos app the queue seems empty, is this normal?The result is that I default back to my YTM app, but since it cannot directly cast to my speakers I need to go through my TV Chromecast, which unnecessarily keeps the TV screen on while I play music.Would be great to know if others also have the same issue and being able to raise the feedback to the dev team. ThanksSergio      

Western Drive have been compromised and told me to disconnect MyBookLive from the internet so my 125gb of music, lovingly put together over 18 years is now invisible to Sonos. WD solution… I transfer it all on to something else, send them the hardrive they send a voucher for 40% off certain models and I buy one and transfer from the “something else” to the newly purchased item.

Dear Sonos being a huge investor into your system I decided it was time to upgrade into the garden. I looked at the outdoor indoor set and thought that would work. the shipping date for this is end of July.  That is 8 weeks away - of course I can purchase from your retailers that seem to have plenty of stock. so I thought maybe I should move to the amp and sonance speaker set and this also has shipping in the distant future. I contacted customer service who said demand was high and they are unable to fulfil orders. this morning I received two emails from you.. ‘fast and free shipping’. This is clearly not correct as fast is really next day, even next month would be better than two. the second email was regarding high demand on the move and get the last few items, before this email you had an 8 week wait list. my question is why can’t you be honest and tell people what the issue is? Do you think it is right to give the wrong information to your customers? frustrated buyer of your infras

After the latest update (13.1.4), I’ve noticed the speakers connected to my Amp have lower volume and lack the soundstage they used to have (very narrow and completely lacking detail and range). Also, the surrounds volume is now louder.Before anyone asks, I have not changed any settings or my configuration lately and I have tried “power cycling” the Amp to no avail.Has anyone else experienced this?

How could Sonos join with IKEA?A brand like yours with it’s appearance, quality and status!In my opinion this is putting yourself down. I am a fond owner of many (12) Sonos items, but this collaboration makes me wonder if I should continue with your brand. I think you are making a huge -marketing- mistake. Best regards,Marc  

Hi guys,This is my first post using this platform and I’m still getting familiar with how everything works. I’ve owned my Sonos products for about a year now, which consists of the following items;Arc2x Fives1 x Sub Gen 3Those are in my living room as I frequently use them for music, PS4 gaming and 4K/Dolby Amos enabled movie streaming (Netflix). I have no complaints about the performance and listening experience however I’ve become aware that I can add a second Sub Gen 3 and wished to know if anyone has first hand experience and if there’s proper improvement.

Good people, sorry if my English is not very good I am using the translator.My question is, will I be able to better enjoy surround sound with my arc sonos if I place both one sl on the sides of the bed as shown in the photo?Also I leave photos of my room to see if its format is affecting a lot in my sound experience with the sonos arc. Thank you      

Sorry to bring up what appears to be a routine question, but I cannot find an answer that applies to my situation.I got a new router (Orange Livebox4) a few months ago and since then have failed to get my Sonos 3 and 5 speakers to work (using controller 1). I eventually got them working by moving the Sonos 3 from my study to the passage cupboard containing the Livebox and connecting with ethernet.  I now want my speaker back in the study.I went to Sonos>Settings>System>System settings.First I selected Wireless setup and came to a halt because I was told my router password was incorrect (I double checked it by disconnecting and reconnecting other devices to my router).Then I selected Networks, chose my router network (the only one available) and was told “In Use”.I really don’t want to understand much more about networks.  I simply want to get back to listening to my music! 

​I’m having problems right now with the S2 Android and PC apps telling me that something on my system is incompatible. I have three Play:1s, none of which are reported on the System page in my account as incompatible.Solutions for fixing this incompatibility message such ashaven’t helped. When I follow the steps from that, I get to the point of checking for updates, where I get an error 1101: https://support.sonos.com/s/article/4908From that page, when I restart the S2 PC app, it says it’s found Sonos on the network (without noting any incompatibility) but tells me there’s an update, which just goes back around to that same error code.All the troubleshooting points past that are not relevant (not using Android app, no device on Ethernet, no settings on router changed and devices are working properly).I’ve had the same message about incompatible devices when installing the S2 app on my Android phone. I am therefore still using S1 on it.

 First, let me say this soundbar sounds good when it works. However it is the most buggy soundbar I have ever owned and I’m not alone. Do a simple search on any issue I’m having and their is MULTIPLE post about it with ZERO resolutions. Sonos suggestions are to spend money on cables, etc and to blame every other piece of hardware but their own.  “Send us a diagnostic report” and every time “Looks fine from the report” yet the issue is still there. My soundbar does two things all the time. The audio gets distorted when playing Atmos audio. Only work around (not a fix) is to shut every thing down over and over until you hit the lotto and it works. No it’s not my internet connect as it’s hardwired, my phone that uses the app gets 800 Mbps over Wi-Fi at location.  My whole network is a very well done Ubiquiti setup in which every hardwired or wireless device works flawless on besides, you guessed it, the Arc! Second issue which is a daily issue. Anytime you switch channels or if a show is

I have a basic 5.1 home theater set up now (Yamaha receiver and basic speakers). I’m looking at 5.1 home theater set up from Sonos as my wife does not like wires running around much. What does it in Sonos which made you buy their 5.1 set up from the regular home theater ones. What will i gain and what will i lose. I like having discernible audio but no way close to a audiophile. Looking to know what made people move to sonos 5.1 set up from regular home theater.

Hello Everyone, First time commenting on the board. Wanted to share what I’ve experienced with my Sonos Arc connected via ARC to a late 2018 Samsung QLED tv. All Dolby Atmos sound was via ARC/Dolby Digital Plus. I tested the following devices to see which had the best Dolby Atmos experience the past month.  Roku Ultra and Roku 4K+ were the best for my set up because it worked with the most streaming services. Received atmos sound on Roku Ultra and Roku 4K+ stick. Note, the Roku 4K+ stick marketing language isn’t clear about it receiving atmos but both devices do based on my experience with Netflix, Apple TV+, HBO Max, Hulu, Disney Plus and Amazon Prime. Oddly, it appears that Roku’s overall marketing says Ultra is the only one that gets Atmos, but that’s not my experience.  Received atmos sound on Amazon Firestick 4k on less streaming apps/services than the Roku. I don’t remember exactly which - but I believe it didn’t work on Netflix.  No Dolby Atmos on Apple TV 4K (2021). The Apple w

I have a hub-based Harmony.  I want to be able to use my Harmony to control the volume on my ARC when listening to music from the Sonos App, ie, I want to start the music and if I’m cooking in the kitchen just bring my Harmony companion, instead of my tablet, to control the volume.Doing a device scan, the Harmony PC app finds the ARC, but only offers me two Panasonic and a Sokol model numbers.  I choose the first one (Sokol) and it added, then I configured the Play Music Activity to only use the ARC, but the Harmony does not control the volume. I cannot add the ARC manually.This seems very strange given that 1) it seems like the problem has existed ever since the ARC came out and 2) Harmony and Sonos say they play nice together.Any suggestions?

I'm considering buying a dirt cheap iphone if I can get it to work with Trueplay.  I'm considering it, not completely sold on the idea.  My Sonos Roam and Move can provide Trueplay without the need of a phone... Weird that speakers such as the Arc cannot.Anyway, does anyone know what is the oldest version iPhone I can use?  Thanks in advance. 

Hi there, just bought my second pair of Sonos RoamsDoes anyone label them, and if so how?I have two black, and two whites and sometimes get confused which one is whichdoes anyone physically label them to identify which is which?

I am using a Sonos Connect Amp to power a pair of outdoor speakers.  I added a second pair and it seemed to me there wasn’t enough power to drive al 4 without distortion.  So I purchased a small digital amp to power the other two without first thinking...can I do that?  I use external amps with the Sonos Connect to power several speakers, but haven’t tried it with the Sonos Connect Amp. I assume it’s fine...but thought I’d ask! Thx!

Dear all I am looking for a Sonos alexia someone knows where l can get one cheep if possible

Just wanted to let you Sonos know that I used to be a great ambassador for your products - I have five.  Since the forced upgrade where half my products no longer work, or if they do I have to use different controllers for each, I’m embarrassed to admit I was ever a fan.  Your business is a disgrace.

Hi alli have the arc with 2 surrounds (sonos ones) and a sub (gen 2)will music play in Dolby atmos through all these or just the arc?also what about movies?

Hi, I just bought an Arc but it is not for a TV but for a videoprojector. Do you think it is possible to put it on the top ? I can’t put it on the bottom Here is a picture, in yellow the position for the Sonos Arc. Do you think it will be acceptable ? Nice day !