The Arc gets good reviews because most users don’t experience the problems you are having.
Sorry to hear the problems you are having, do you ever try your arc on a different tv? For me that would be a worth test that may lead me to a better conclusion about the arc response. Second test would be to test on a same brand tv, different equipment. In my case i use the arc on an LG with no problem so far. I understand your frustration since we always expect the best result of our not cheap investments.
Sorry to hear the problems you are having, do you ever try your arc on a different tv? For me that would be a worth test that may lead me to a better conclusion about the arc response. Second test would be to test on a same brand tv, different equipment. In my case i use the arc on an LG with no problem so far. I understand your frustration since we always expect the best result of our not cheap investments.
I’m getting a new TV soon so we shall see but the fact my Samsung soundbar works just fine with my current setup tells me it’s the Arc. I even have a old Panasonic soundbar that works fine with it too.
First, let me say this soundbar sounds good when it works. However it is the most buggy soundbar I have ever owned and I’m not alone. Do a simple search on any issue I’m having and their is MULTIPLE post about it with ZERO resolutions. Sonos suggestions are to spend money on cables, etc and to blame every other piece of hardware but their own. “Send us a diagnostic report” and every time “Looks fine from the report” yet the issue is still there.
When using HDMI-ARC/eARC the TV plays an important role in getting the audio to your audio system. Obviously, the audio system can’t play audio that it doesn’t receive from the TV. I’m not saying that the issue you’re seeing is not on Sonos to address, but it’s entirely possible that the issue is with your TV and Sonos cannot do anything about that.. For that reason, a lot of people use the HDFury Arcana which essentially bypasses audio processing through your TV.
My soundbar does two things all the time. The audio gets distorted when playing Atmos audio. Only work around (not a fix) is to shut every thing down over and over until you hit the lotto and it works. No it’s not my internet connect as it’s hardwired, my phone that uses the app gets 800 Mbps over Wi-Fi at location. My whole network is a very well done Ubiquiti setup in which every hardwired or wireless device works flawless on besides, you guessed it, the Arc!
This isn’t relevant. As stated above the audio that the Arc is playing (except when using streaming music service) is always coming from your TV. You were talking about Atmos audio, so this is definitely the case. Your phone is never involved in process the audio, it’s just a controller, not much different than your TV remote control.
Second issue which is a daily issue. Anytime you switch channels or if a show is ending and another one is starting on a app like Sling the audio goes out. We have to cycle audio sources on TV to get it to come back on. Own this issue Sonos and fix your horrible firmware! I can plug my Samsung soundbar in (also Atmos) and it works without any of these issues, period!
Is your Samsung soundbar is also connected to the TV via HDMI-ARC/eARC?
This is page 1 of google results, there is more but you get the point. I’m not looking for someone to troubleshoot my issue here. I’m looking for Sonos to fix their firmware. I cannot believe how good of reviews this Arc gets with how horrible the firmware is.
As pointed out, it’s getting good reviews because it works well for the vast majority of people. As an analogy, you can’t accurately judge the health of humans when all you look at is people in hospitals.
Again, not saying your issue isn’t a problem with the Sonos firmware. It absolutely could be, but it could very easily be an issue with your TV. Your change in TV, or getting an HD Fury Arcana, will likely resolve your issues.
Try telling us which TV your have. Some TVs give a lot more trouble than others. Also be sure your TV firmware is up to date.
The Arc gets good reviews because most users don’t experience the problems you are having.
Thats not what I’m seeing on many forums and discussion threads. Why are you and Sonos so desperately trying to whitewash this?
The Arc gets good reviews because most users don’t experience the problems you are having.
Thats not what I’m seeing on many forums and discussion threads. Why are you and Sonos so desperately trying to whitewash this?
There is no white washing here. The big compatibility issue with Samsungs was eventually half-fixed by Samsung and then worked-around by Sonos. Be sure to check the dates on the items you read on the user forums, this was all fixed months ago.
Why are you so desperately trying to not tell us which TV you have?
HUH!!!! I am not desperate about anything. Where do you see me trying to hide my TV? I commented on a post regaling the Arc as a great piece of kit. No more, no less. My TV is a LG 65CK.
Cant even get my Arc SL to connect to my Sony A8H. My Denon 4300X works with arc (the protocol not the bar) on the A8H like a champ. Very frustrating. If I cant get this sorted I’ll be cancelling my Amp order as there is no need for it if I have to leave the 4300 in place and buy a new HT setup for my dedicated theater.
Definitely some issues with Sonos going on, I paid the premium for the Sonos Arc to “make it easy”
Cant even get my Arc SL to connect to my Sony A8H. My Denon 4300X works with arc (the protocol not the bar) on the A8H like a champ. Very frustrating. If I cant get this sorted I’ll be cancelling my Amp order as there is no need for it if I have to leave the 4300 in place and buy a new HT setup for my dedicated theater.
Definitely some issues with Sonos going on, I paid the premium for the Sonos Arc to “make it easy”
Sony reported issues with Arc on this model due to the Oreo update, have you taken the latest firmware update to your TV?
(Sonos require TVs to implement HDMI standards correctly, and sadly some TVs do not).
Cant even get my Arc SL to connect to my Sony A8H. My Denon 4300X works with arc (the protocol not the bar) on the A8H like a champ. Very frustrating. If I cant get this sorted I’ll be cancelling my Amp order as there is no need for it if I have to leave the 4300 in place and buy a new HT setup for my dedicated theater.
Definitely some issues with Sonos going on, I paid the premium for the Sonos Arc to “make it easy”
Sony have reported issues with Arc on this model due to the Oreo update, have you read the article on work-arounds for them? (Sony, not Sonos). If you do get another system, I suggest using a method other than Arc to connect it to this particular TV model.
I haven’t seen that article, where would I find it? Sony support doesn’t seem to know about it…
chris
Sony have reported issues with Arc on this model due to the Oreo update,
I haven’t seen that article, where would I find it? Sony support doesn’t seem to know about it…
Sony UK site has this: https://www.sony.co.uk/electronics/support/articles/00223423
I updated my post while you were replying, it is allegedly fixed in the latest TV firmware. Do you have that?
Sony have reported issues with Arc on this model due to the Oreo update,
I haven’t seen that article, where would I find it? Sony support doesn’t seem to know about it…
Sony UK site has this: https://www.sony.co.uk/electronics/support/articles/00223423
I updated my post while you were replying, it is allegedly fixed in the latest TV firmware. Do you have that?
I do have the latest firmware.
EDIT: If I move the HDMI cable from the Sonos to the Denon I get sound out via ARC.
