Dear Sonos

being a huge investor into your system I decided it was time to upgrade into the garden.

I looked at the outdoor indoor set and thought that would work.

the shipping date for this is end of July.  That is 8 weeks away - of course I can purchase from your retailers that seem to have plenty of stock.

so I thought maybe I should move to the amp and sonance speaker set and this also has shipping in the distant future.

I contacted customer service who said demand was high and they are unable to fulfil orders.

this morning I received two emails from you.. ‘fast and free shipping’. This is clearly not correct as fast is really next day, even next month would be better than two.

the second email was regarding high demand on the move and get the last few items, before this email you had an 8 week wait list.

my question is why can’t you be honest and tell people what the issue is?

Do you think it is right to give the wrong information to your customers?

frustrated buyer of your infrastructure