Spaces & Setups

I just received the Ray bar. My television is an older Samsung that does not have an optic cable connection. Does anyone know of any solutions? I’ve found an optic connector with RGB connectors and wonder if anyone is aware of something similar as a solution? Thanks!!

I have updated to S2 app and added a move speaker to the 3 Sonos 1s, 1 Sonos 3, play bar and sub . The S2 app keeps dropping the speakers and I can’t see them on app, they will then re appear only to be dropped again later, this is very annoying. I have a play 5 also which now operates on a S1 controller on the same WiFi network and this seems to be operating ok. Are there fixes planned to be made to the S2 controller app as it seems very unstable or should I revert all speakers back to S1 controller if that’s possible?  

Is there a chance of implementing a feature for access control on the Sonos Amp so that individuals can only access it with permission granted by you?

I am looking for recommendation on speakers and placements for my room. I’m only interested in music as there is no tv in this space. There is a design layout of the room below. I can imagine a lot of different configurations from speakers on the 2 cabinets on the shorter walls to 1 speaker in the corner radiating  out to both and have even seen suggestions for 2 speakers at the end of each leg. Speakers on the cabinets or floor or wall mounts?  If multiple speakers I want them to work well together not cause sound interference if you move across the space. A variety of music could be listened to depending on the occaission from classical and jazz to pop, rock or blues or anything really.  What is your ideal set up or what compromises would you make depending on the details. Thanks!  

I have an Arc and the mic turns on and off without warning at random times. It makes a tone every time this happens. It does it with music or the tv. I called sonos and got a replacement, but that didn't fix the issue. How is this happening with a capacitive touch button when nothing is touching it? Is the device just designed horribly and there is no fix?

I have a large gym area about 12m x 5m with a double height pitched roof, what would be the best set up, 2x5s or 2xEra300 I wood have an arc on the Tv and a Sub Gen 3, any suggestions?

Recently hearing static noise through beam especially bad on BBC channels through Sky Q box. Diagnostics ********** Moderator edit: diagnostic number recorded and removed

Hi i am new to the forum and have a question about listening to talking books. We both have the app on our phones logged in via one account and my wife listens to music and i want to mostly listen to talking books but music as well. The great majority of our content both music and books is stored on our NAS server in separate folders. In the App there is only one music library so books and music get mixed up when looking in Albums or artists etc. I know you can access the folders separately within the music library but then the search by folder/artists etc is not so good and you have more menus to get through.Does anybody have a solution for this? or would a development request to Sonos be the best way to go? Thanks

I have seen this issues in many forums where Sonos ARC is not able to play Dolby Atmos content from Apple TV (3rd Gen) or other devices like roku, xbox etc. Not that there is a sizable population struggling to find a solution this problem. Has anyone been able to get any resilution ?My Setup: Apple 4K → Epson 1100S (HDMI In) → Epson eArc Out → Sonos eArc InAppleTV Setup: Video HDR10+, Audio Dolby Atmos (Or No HDR)Issue: Sound Skips to almost NO soundHigh Quality ethernet enabled HDMI cables (24Gbps) used for all connectionsI have been waiting for 5 months now to find some resolution. We paid for Dolby Atmos would like to get 100% out of our cost. This seems to be some cheating on SOnos side that they are not addressing the issue.

I am trying to set up Sonos system in each of my 4 bedrooms. What I would like is each bedroom to have ceiling speaker(s) with ability to play a different audio in each bedroom.What would be the cheapest Sonos solution?Thank you

As a new owner of a Beam Gen 2, I'm happy with the purchase, much better than what I had.  That said I was expecting a little more to help my older and abused ears with television voice audio.  I was thinking the addition of more speakers could help.  I was contemplating the addition of a pair of Era 100's or one Era 300 (about the same cost).As mentioned they would be for television/video streaming.  Home theatre benefits are great but my priority is voice audio especially at lower volumes.Thanks for any advice

I just bought 2 Sonos play:5 gen:1 and I wanna use it as stereo for my tv setup.  but i don’t know how ….😅

Hi question: My living room size is 10'6"x8'10". It opens up in a kitchen (8'8"x9'8") and dining (7'3"x7'1") area. There are no walls between the living, dining and kitchen. Which set-up I should go for? 1) Ultimate Immersive Set with Arc or 2) Immersive Set with Beam? Or anything else? I will use it to watch TV (movies/sports) and music. Thanks in advance. 

what is the function of TV Autoplay and why would i want to choose it or not?

I am planning to install Sonos system in our basement. I have a media room which is 325 sqft (18’x18’) and open basement which is roughly 1300 sqft. my questions- should I put an Arc, 2-Era 300 and 1 sub (gen3) in media room. Is that a lot or less? Media room will have 85” tv and we usually don’t watch movies too loud.and for the main open area is Arc, 2-Era 300 and 1 sub (gen3) enough or do I need more.And say I want to play just plain music in both media room and open basement. Can I connect both to play same music?is there better option for me than stated above. All suggestions welcome.Sorry for so many questions. A newbie here!  

My two Era 100 speakers are suddenly not pairing up...each plays some different and trying to group them isn’t working...please help!

This is the the worst Sonos product out there, and we have 15 total products. the connection almost never works; it won’t charge, and the music cuts in and out almost every attempt. don’t buy this piece of crap

With the rumours building of an upcoming Video Streaming Set Top Box or Stick, I'm really excited about the potential this device could bring.  My feature request is, if Sonos do launch a Set Top Box or Stick, that it enables Wireless connection to Sonos devices (no need to connect Soundbar by HDMI). I also really hope it opens up the option to not have to use a Soundbar at all for Home Cinema and be able to wirelessly connect Sonos Speakers instead.egFront Left One/100/300, Front Right One/100/300Rear Left One/100/300, Rear Right One/100/300 I use Sonos for Music so prefer the stereo separation of 2 Sonos Speakers over a Sonos Soundbar. But would like the option to use the Speakers for my TV Audio aswell. Currently not an option. Please Sonos, utilise your introduction of video hardware to its full potential and provide us with the above functionality. 

existe-t-il un microphone pour un chanteur  que je pourrais installer sur système Sonos  merci

I have Frontier Fiber internet w/Youtube TV being installed next week. I currently have my Boost wired to my TP Link router which is connected to a very old router/modem. Once they change out the router to the new Eeros router I will connect my Boost to the new Eeros router or do I connect my TP Link router to Eeros so that I can connect my Boost to the TP Link router? Thus creating Sonosnet for the rest of my Sonos speakers. I’m hoping for a smooth transition to Frontiers new Fiber internet for my Sonos system. 

Hi,I ordered an immersive set (arc / sub / oneSLs) on 06/04 with an estimated shipping date of 06/13. As of today (06/24) the order still shows preparing to ship but there has been no shipment. On repeated conversations with customer support I am being given the same parroted responses about system updates and with no clarity on when or how long will it take for them to ship. Has anyone received their orders recently (socially those who placed the orders in June itself).  It is extremely disappointing and frustrating. My two cents: Sonos should stop taking back orders since clearly it’s unable to fulfill them in time, at the least till it gets back enough inventory. I ordered PS5 day before and it arrived today despite known supply shortages around the world. 

There appears to be no setting to disable sound effects for touch controls on the Move so when adjusting the volume of the output, you get a disturbing beep for each tap. The volume of the beep is tied to the volume of the device so the louder the volume, the louder the beep which is distracting given that it plays over the intended audio.   There are a couple of closed posts on this topic from >1y ago (indicating that this also affects other products than the Move) with an answer that says Sonos will refer it to their engineers. Sonos, can something be done about this seemingly pointless (to me) function to at least handover control of it to the user?

Hi,We want to gather some details from people experiencing issues with playback of 7.1 LPCM audio streams on a Sonos Arc or Beam (Generation 2), via an LG television set. Specifically, when channels are playing from the wrong speakers - for example, but not limited to, if you hear dialogue only coming from the rear speakers, consistently.If you have experienced this channel mis-mapping, please provide, in this thread, the following details:Your LG TV model numberYour media source device name and model number or TV app that the issue was noticed on, and the name of the movie/show that was affectedModels of any other HDMI devices connected to the TV (if applicable)The confirmation number of a Sonos system diagnostic submitted while the affected media was playing and 7.1 LPCM was reported in the Sonos app.Thank you for your assistance.  

I used iPhone and MacBook air (M2) to play apple music and Spotify, and the sound is perfect from Sonos Era 300 when using airplay in the app of these. But when I used the sound output from my MacBook sound setting, the sound turned to be broken and jerky.How could I fix this problem.I had update MacBook to the latest version, and when airplay the sound to bose portable home speaker. It works well at that device…….

I couldn’t find new updates to this topic within about the last year so I am throwing this out there again for an update.  What music streaming services stream/play in lossless through Sonos?  If not answered in the first question, does Apple Music stream/play in lossless through Sonos?  Thank you.