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dgcart
Contributor I
Jul 29, 2021 10:29 AM UTC

Sonos Controller S1 update still reboots Windows 10 without a prompt.

Why does Sonos keep closing this topic? We need a fix for this. Every time I update Sonos Controller 1 it restarts my Windows 10 PC without any warning. After it has done this, the update runs and every thing is fine. It is very irritating and without a prompt about a restart you could lose any unsaved work.

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    32 replies

    controlav
    controlav
    Lead Maestro
    Jul 29, 2021 12:38 PM UTC

    I can’t remember the last time a Sonos PC update for S1 or S2 required a Windows reboot of any of my devices, and certainly not without a prompt. Bizarre.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Ken_Griffiths
      Ken_Griffiths
      Jul 29, 2021 12:58 PM UTC

      Same here - no reboot of the PC on any Sonos update S1 or S2. Might it have been a Windows background update and purelyby coincidence, perhaps?

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        controlav
        controlav
        Lead Maestro
        Jul 29, 2021 3:04 PM UTC

        Take a look at C:\ProgramData\Sonos,_Inc\runtime\Installer.log to see if there any clues in there as to why it decided to reboot.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          dgcartAuthor
          Contributor I
          Jul 30, 2021 5:42 PM UTC

          Thanks controlav. I have had this issue for well over a year (maybe two) and I am not the only one who has experienced this. I found this in the log:

          MSI (s) (E8:CC) [11:13:13:497]: Windows Installer reconfigured the product. Product Name: Sonos Controller. Product Version: 57.7.19010. Product Language: 1033. Manufacturer: Sonos, Inc.. Reconfiguration success or error status: 0.

          MSI (s) (E8:CC) [11:13:13:497]: Value of RebootAction property is 
          MSI (s) (E8:CC) [11:13:13:498]: Windows Installer requires a system restart. Product Name: Sonos Controller. Product Version: 57.7.19010. Product Language: 1033. Manufacturer: Sonos, Inc.. Type of System Restart: 1. Reason for Restart: 1.

          I think the issue may be with Windows Installer. I can live with this providing I remember to close everything before updating S1 Controller as there is no prompt that a restart is going to happen.

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          buzz
          buzz
          Grand Maestro
          Jul 30, 2021 9:42 PM UTC

          dcart,

          Try uninstalling the S1 controller from your PC, reboot the PC, then install a fresh copy of S1.

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            controlav
            controlav
            Lead Maestro
            Jul 31, 2021 1:24 PM UTC

            My S1 log is notably different for the same version, taken just now (with no reboot):

            MSI (s) (24:20) [06:20:49:209]: Windows Installer reconfigured the product. Product Name: Sonos Controller. Product Version: 57.7.19010. Product Language: 1033. Manufacturer: Sonos, Inc.. Reconfiguration success or error status: 0.

            MSI (s) (24:20) [06:20:49:210]: Attempting to delete file C:\WINDOWS\Installer\5763c44e.mst
            MSI (s) (24:20) [06:20:49:210]: Unable to delete the file. LastError = 32
            MSI (s) (24:20) [06:20:49:218]: Deferring clean up of packages/files, if any exist
            MSI (s) (24:20) [06:20:49:218]: Attempting to delete file C:\WINDOWS\Installer\5763c44e.mst
            MSI (s) (24:20) [06:20:49:219]: MainEngineThread is returning 0
            MSI (s) (24:10) [06:20:49:225]: RESTART MANAGER: Session closed.
            MSI (s) (24:10) [06:20:49:225]: No System Restore sequence number for this installation.
            === Logging stopped: 7/31/2021  6:20:49 ===
            MSI (s) (24:10) [06:20:49:229]: User policy value 'DisableRollback' is 0
            MSI (s) (24:10) [06:20:49:229]: Machine policy value 'DisableRollback' is 0
            MSI (s) (24:10) [06:20:49:229]: Incrementing counter to disable shutdown. Counter after increment: 0
            MSI (s) (24:10) [06:20:49:229]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
            MSI (s) (24:10) [06:20:49:234]: Note: 1: 2265 2:  3: -2147287035
            MSI (s) (24:10) [06:20:49:234]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
            MSI (s) (24:10) [06:20:49:237]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
            MSI (s) (24:10) [06:20:49:237]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\5763c44e.mst'
            MSI (s) (24:10) [06:20:49:238]: Destroying RemoteAPI object.
            MSI (s) (24:F4) [06:20:49:238]: Custom Action Manager thread ending.
            MSI (c) (34:8C) [06:20:49:240]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
            MSI (c) (34:8C) [06:20:49:241]: MainEngineThread is returning 0
            === Verbose logging stopped: 7/31/2021  6:20:49 ===

             

             

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            Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
              MarkDH
              Lyricist II
              Jan 27, 2022 5:32 PM UTC

              Why does Sonos keep closing this topic? We need a fix for this. Every time I update Sonos Controller 1 it restarts my Windows 10 PC without any warning. After it has done this, the update runs and every thing is fine. It is very irritating and without a prompt about a restart you could lose any unsaved work.

              I have S2. Same behaviour. Anyone figured this out?

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                dgcartAuthor
                Contributor I
                Jan 27, 2022 5:48 PM UTC

                I did initially think I had a fix by uninstalling the S1 controller from my PC (Windows 10 Pro, 21H2), then rebooting and then installing a fresh copy of S1. I then got an automatic-with-no-warning-restart on a subsequent update. So what I do now is when I know an update is available, I don’t use S1 programme to update. Instead, I go to the Sonos website and download the new version from there. Updating and installing this way appears to avoid the automatic restart issue (so far). Even then, I make sure all my work is saved and closed just in case before installing an update. 

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                MarkDH
                Lyricist II
                Jan 27, 2022 6:04 PM UTC

                I did initially think I had a fix by uninstalling the S1 controller from my PC (Windows 10 Pro, 21H2), then rebooting and then installing a fresh copy of S1. I then got an automatic-with-no-warning-restart on a subsequent update. So what I do now is when I know an update is available, I don’t use S1 programme to update. Instead, I go to the Sonos website and download the new version from there. Updating and installing this way appears to avoid the automatic restart issue (so far). Even then, I make sure all my work is saved and closed just in case before installing an update. 

                Thanks. I just did the fresh install to see if that will help in my case. I guess I will see on next update. Otherwise, I will follow your example I think. I also noticed I still had S1 installed so I removed that as well. Maybe that will help 🤷‍♂️

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                  MarkDH
                  Lyricist II
                  Sep 13, 2022 2:59 PM UTC

                  Why does Sonos keep closing this topic? We need a fix for this. Every time I update Sonos Controller 1 it restarts my Windows 10 PC without any warning. After it has done this, the update runs and every thing is fine. It is very irritating and without a prompt about a restart you could lose any unsaved work.

                  This is still happening for me (been a couple of years of this now), but with controller S2. I recently needed to do a fresh install of Windows 10, so I took the opportunity to install the S2 controller on a fresh win10 install. First time Sonos issued an update perhaps month later, I got the same reboot without warning. Happens every time now. Today’s update prompted me to come back here and see if there had been any movement on this issue.

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