Contributor I

Sonos Controller S1 update still reboots Windows 10 without a prompt.

Forum|Forum|5 years ago
July 29, 2021
32 replies
562 views

Why does Sonos keep closing this topic? We need a fix for this. Every time I update Sonos Controller 1 it restarts my Windows 10 PC without any warning. After it has done this, the update runs and every thing is fine. It is very irritating and without a prompt about a restart you could lose any unsaved work.

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Airgetlam

Have you submitted a diagnostic to Sonos after a reboot occurred, and called them? To the best of my knowledge, this is not normal behaviour, but unless you give them specifics, they’re not going to ‘fix’ your issue.

Bruce

buzz

Grand Maestro

I’m not seeing this issue.

U

UKTreoFan

Collaborator II

Just joining in to say that every time I also do an update of the Sonos S2 controller my Windows 10 Pro PC does a re-boot without any warnings. It is SO annoying.

I did send a tweet to Sonos about this a couple of weeks ago but they just ignored it.

Ken_Griffiths

@UKTreoFan,
As @buzz mentions, I’m not seeing this issue either and I have both the S1 and S2 Apps installed on my Windows 10 PC’s (x2). Neither of the two PC’s restart at all after each new Sonos App update?
Might this be something to do with the PC’s ‘Group Policy’ setting for system restarts, perhaps🤔?

U

UKTreoFan

Collaborator II

@Ken_Griffiths Lots of apps update all the time on my PC - browsers, email client - and only the Sonos desktop app causes a reboot, and without any warning to, ahem, boot.

So I regard it as an issue specifically with the Sonos update.

Looking at the Event logs when I started the update the log recorded:
‘Windows Installer reconfigured the product. Product Name: Sonos. Product Version: 69.1.32100. Product Language: 1033. Manufacturer: Sonos, Inc.. Reconfiguration success or error status: 0.’

and at the end of the installation:
‘Windows Installer requires a system restart. Product Name: Sonos. Product Version: 69.1.32152. Product Language: 1033. Manufacturer: Sonos, Inc.. Type of System Restart: 1. Reason for Restart: 1.’

I also notice there were some logs from RestartManager to the effect that ‘’Kaspersky Anti-virus service could not be shut down’

So I wonder if there is some interaction between the Sonos installer and, perhaps, Kaspersky?

ratty

Bear in mind that the Sonos installer is also replacing the ‘SonosLibraryService’ background service, which is used as necessary to access music files on the PC.

M

Mark Robson

Enthusiast I

Still happening. Remove, reinstall, still reboots with no warning. S2 controller.

Ken_Griffiths

@Mark Robson,
I’ve just recently updated both the S1/S2 controller Apps on my Windows 10 PC and it didn’t reboot, nor even request a reboot. Even if Windows own updates are installed, Windows OS always throws up a prompt to restart, or cancel, the reboot to finish any such install, in my case. Could you perhaps have switched something off within Windows that may prevent that sort of intervention?

This thread is quite old too, over a year old in fact.

M

Mark Robson

Enthusiast I

Thx @Ken_Griffiths

saw it was an old post, & thought strange.

used to happen, then stopped but recently started happening again.

other updates request permission to restart but Sonos not. If there’s a setting just for Sonos restart request I’m all ears 👍

Ken_Griffiths

Thx @Ken_Griffiths

saw it was an old post, & thought strange.

used to happen, then stopped but recently started happening again.

other updates request permission to restart but Sonos not. If there’s a setting just for Sonos restart request I’m all ears 👍

Not that I’m aware of @Mark Robson, but it’s strange it did not happen for the PC here when I updated both Apps, just the other day?

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