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dgcart
Contributor I
July 29, 2021

Sonos Controller S1 update still reboots Windows 10 without a prompt.

  • July 29, 2021
  • 32 replies
  • 562 views

Why does Sonos keep closing this topic? We need a fix for this. Every time I update Sonos Controller 1 it restarts my Windows 10 PC without any warning. After it has done this, the update runs and every thing is fine. It is very irritating and without a prompt about a restart you could lose any unsaved work.

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    controlav
    controlav
    Lead Maestro
    March 8, 2024

    Worth a try. Just an annoyance. But such is life with Windows 😀

    It ain’t a Windows problem thou

    So did you look at the logs, like UKTreofan did above? Their problem was Kaspersky forcing the reboot.

    I don’t have Kaspersky. Does everyone have Kaspersky running with this issue?

    So did you look at your logs?

    No I didn’t because I don’t know how too. Sorry. 

    He found it in the Event Log, which is not a place for the faint of heart. Ask Sonos support to help you if you are not familiar with this treasure trove.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      KenOuf
      Trending Lyricist I
      March 9, 2024

      Thank you. I have a customer support person trying to sort something out. They’ve said they never heard of this issue before and I forwarded them this page along with my description. 
      Will keep you guys updated. 

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