Answered

Hello Got myself an echo dot to make life easy to play music on my sonos for things like when I’m cooking and can’t use my hands to control using the phone. I’ve not been overjoyed to say the least!! I’ve looked at the video on how to connect and even tried the command it says on the video ‘ Alexa play jazz in the kitchen’ it responds with’ no music found’ Can’t get anything to play....I know that we are still waiting for Spotify. But I thought I could get at least the tunein app to play something???

I run some Devialet Phantoms and the Devialet wireless remote control is just wonderful - silky smooth, artistic object on the desk. Granted those are in a different price class and I don't expect Sonos to have something like that but is there a way that I can control the volume from my desk with a dedicated remote control? If yes, how? Thanks.

Does the in-App volume control work on the Connect's digital outputs? I want to connect the Connect's digital output directly to a pair of power amps via a 3rd party DAC which has no analogue volume control.

I bought a Play:5 several years ago and wanted to create a stereo pair, so I just bought a 2nd Play:5, not knowing my first 5 was a gen 1 and the newest 5 was gen 2 and apparently you cannot pair them. Is there any way around this? Very disappointed. May end up returning the newest PLAY:5 if there is no solution.

Just received an email linking me to the Sonos community. “vivi4love vivi4love 3 minutes ago Hello Dear Friend, How are you doing Today? Hope you are in good health.I will like to invest in your Country so i want us to have a mutual agreement on this matter.I will provide the money for the investment. For More details contact me so that i can tell you how to go about it .And i also want you to know that the money in common is in a Bank and i need your assistance in transfering the money to your Account for investment purpose. In your next mail i will let you know how to go about It and how you will help me on this. My email address below viviantraore01@gmail.com Vivian Traore” Anyone else had this or similar? It purported to come from the Sonos community and I was prompted to log in to read it. BTW email source was allegedly community@sonos.com

When I ask Alexa to play something on Spotify, "Alexa, play Purple Rain on Spotify", the command is recognized, but then Alexa says you need to link your Spotify account to Alexa. When I try to link my Spotify account in Alexa/Music,Video, and Books, the app says App Support Unavailable. What am I doing wrong here?

Bottom line: is it possible to have two, or more, controllers controlling different rooms at the same time on the same WiFi network? ie: I control all rooms except “daughter.” Daughter has control of her own room with her phone but also has the ability to control all other rooms as well. Setup: Connect Amp, Boost, PLAYBAR, 5X Play1s, 2X Play5s

I received a private message, quite frankly the tone and mysterious nature of the message made me very suspicious. It was from user Lauraralph. The message is below, what do you make of this communication? Is it outside acceptable behavior? I have never made contact with this person.... Lauraralph Lauraralph 12 minutes ago I'm Sgt Laura Ralph from USA Email me right now at ( sergeantlauraralph7@gmail.com ) I have something very important to discuss with you there ok.

Hi i have many sonos devises and have had them for many years, my wife has just got me a sonos 1 with Alexa but i am told it does not work yet with Napster. As my first sonos came with a Napster free trial, i was wondering why Sonos has not yet made a software fix for this. This now means to use my sonos 1 and Alexa to play music i need to spend more money and sign up to another music provider, and i am not happy about this.

Is it possible to have different Alexa account users to connect to Sonos. I have an existing Sonos system (4 speakers) configured against my Sonos account .. My wife wants to setup various Alexa skills which are different than the ones I want to use. Is this possible

If I have just a Sonos One, can I use that to develop new alexa skills of my own, or do I need an official Amazon device to do it? I signed into the alexa portal and was given options to register an Echo, Dot etc. but nothing about the Sonos. Anyone any ideas?

Hi just a quickie I hope :D when looking at the controller on my Laptop in the list down the right side under the heading "select a music source" should I be seeing my iphone and the music on it ? thanks and sorry if its a stupid question.

Hi, I've tried out PLAYBAR, 2x Play:1 and SUB. But I'm not convinced, especially when it comes to use the system for music listening. I miss the "solid dynamic sound" from the PLAYBAR as you get in a Play:5. I love the SUB though, it's amazing. However, I've been thinking about a solution like this: - 2x Play:5 as front speakers. -1x Play:3/Play:5 as center speaker. - 2× Play:1 as rear speakers. - 1x SUB My question is, does Sonos support this set up for 5.1 surround? If, do I need to add any extra components?

Hi There, I've been going through similar topics here on the forums for a while now and am still unable to get any audio through my sonos from the TV. The TV is a LG 55B7 55" OLED. I have a Playbase connected to two Play:1 speakers. The red light in the optical input on the playbase is glowing, the cable from the TV to the playbase is also glowing red. There doesn't appear to be any other troubleshooting steps I can take at this time. The playbase/play:1 setup was working fine with my previous TV and the RCA cable connections. I can't seem to get the Line-in to recognize that there is signal coming in. It just tells me "To use Line-in, connect a device to a Line-in capable Sonos player."

Dear Sonos, I have bought 2x play 1 for in the living room. I want connect the speakers to my Samsung smart tv, is this possible? As I just graduated I am obviously not going to spend a lot of money to buy another Sonos system. If there is no other way, I suggest you figure something out to connect the sonos play 1 to the tv, otherwhise you will lose another customer. To be honest, I can think of a billion ways to make it work. Best regards, Bram

Do I need to worry about this? https://www.theverge.com/2017/12/27/16822816/sonos-bose-speakers-hijacked-play-ghostly-sounds

My Daughter's name is Alexa so the name does not work in our house...will there be an update to change the name for the Sonos 1?

Hey guys, I feel dumb for not being able to figure this out, but I'm looking for some help in getting the most out of my 5.1 setup with my Xbox. I've read as many posts as I can but some are quite old and a lot of the links given by Sonos Support are broken. When I go into the Xbox audio settings I have the option for 5.1 but it comes back with an error. I have my Playbar connected to my Samsung TV (2yrs old), along with a Sub and two Play 1's. When I go into the Controller it says that the player is outputting in stereo. I've read that some people are using switches to connect their Xbox directly to their TV but it seem like it should be more simple than that given everything is fairly new. Any thoughts on the settings to get surround going? Thanks in advance!

I have 2 Play:1 speakers and have attempted to setup each one using my iPhone X & MacBook Pro. I've been completely unsuccessful due to the "Version Unconfirmed" error each time (as in each Play:1 and trying with iOS & MacOS). This couldn't be more frustrating and disappointing as someone who's very experienced in tech, but new to Sonos.

Hi, Could someone recommend a good turntable to use with Sonos please

Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?

If I want to TV mount playbar, are this brackets (http://www.amazon.co.uk/AVF-Universal-Soundbar-Bracket/dp/B00GUZYS5C/ref=pd_cp_rec-ht_3) enough or do I need sonos wall mount kit as well (http://www.sonos.com/shop/products/playbarwallmount) ?

Hello, I just got a 2 play 1 , play sub and the playbase. It works great for music but it is not working for surround. I have it hooked up via the optical cable to my TV. Any advise on how to get it going or what to check would be very much appreciated.

Just got Sonos one and assigned it to the Kitchen but would like to place in master bedroom. When I change name/location in settings in both the Sonos and Alexa app., Alexa still says "master bed room off line". When I switch back to kitchen it works. Is it possible to reset the device?

How can I set up a record player to a Sonos Sound bar? Can I or should i us a Sonos CONNECT. Thank-you