End of Software Updates for Legacy Products

I actually have 13 SONOS units and got the same email today. 10 of the units will no longer get software updates as of May 2020. So, if any music service,  MS Windows, or Apple makes a security change after May 2020 that the existing software doesn’t agree with, then my system will stop operating.  The replacement cost of these 10 units is $4,650 and even with 30% offered for trade-ins, my outlay to keep my system operating will be $3,255. SONOS’s management should keep a software update track for “legacy” equipment in order for existing functionality to remain working.

As the OP said, you can opt for no more updates.

There should 10000% be a legacy mode to utilize the quality sound equipment with limited features, perhaps separate from the new stuff. 
 

I bought for quality, whole-home sound system. 
kind of dampens my mood about buying more components if j have to factor in bricking my

old ones or nerfing my new ones every once and awhile. 
 

Best I’m aware, wifi, music encryption etc standards haven’t changed so dramatically as to render these obsolete, it’s just the management software and desire to upgrade features?   

I’m really disappointed at Sonos! We “Legacy” users were early adopters of your Sonos system. Hell I even convinced at least five others do purchase also. I spent over $1000 on two S-5 speakers. Today I get an email from you saying they will no longer be supported AND, I’m welcome to purchase new speakers at a 30% discount. Well that’s really a double middle finger to your loyal supporters Sonos. Not onLy is the 30% discount a joke, but the fact that you also demand the older legacy units back as a trade is even more of a rip off. You should have taken care of your Legacy members better. There should be a deep discount. 30% is ridiculous. You should not ask for the legacy products back either. Why not allow us to gift to a family member or friend, or even donate to a charity, so at least can use a tax deduction to offset the initially painful $1000 cost I paid ten years ago for my S-5’s. Lastly, it’s pretty unnerving that you can’t find a way to support the legacy units. You basically are saying screw you to all current legacy owners. You’re pulling a windows 7 prank but you’re not Microsoft. It’s so upsetting. Sorry, we’re not going to support your models anymore because you bought them too long ago but hey, here, spend another $1000 and buy two new ones, but wait there’s more, if you send us your old speakers, we’ll save you $300, but too bad about the initial $1000 you spent because we won’t give you the discount unless you turn them in to us, and hey you’re gonna need to cough up another $700 plus tax to buy these new ones. So you will have given us almost $2000 on speakers. And hey, we’ll probably send you another email in five years telling you your new speakers are no good anymore also, so make sure to save another $1000 or more for future times when we want to really take advantage and not respect you again. But hey thanks for being an early adopter and getting us so popular, because now we can take advantage of thousands of other people also. Yey. 
 

Sonos I am done with you! You can take my speakers and stuff em!

I’ve been with Sonos for 20 years now.  I’ve purchased just about every product you’ve ever made from the beginning.  Over $10,000 worth of your equipment and I’ve sold even more for you with recommendations.  I’ve already thrown away the Controller 100, two Controller 200’s and 3 Bridges.  Now you want me to “Upgrade” and give you more money.  I’m finished.  Bluesound here I come.  It’s better anyway.  It has High Resolution.

Can you clarify - I thought the trade up program DID NOT require you to swap one product for its one equivalent but allowed you to take 30% off any other available unit?

After spending thousands of dollars on Sonos products over the years, my whole system will become useless in May??? 

Is this a joke? Is this a fake news attack by a rival company?

If you are stupid enough to think I will happily go out and  just by more speakers that look the same but have a little different hardware inside them you are insane.

Oh, but I get 30% off all of the new speakers that look just the same. Oh, well that’s different then. 

What kind of fools do you think we are? Speakers should last 30 years. WHy not just an electronic parts upgrade?

And what kind of environmental disaster is this? Seriously throwing perfectly functional speakers in the garbage? Oh, great. 

Sonos, you HAVE GOT TO BE KIDDING.

John

I am flabbergasted that Sonos would poop upon their most loyal customers like this.

I feel lucky that I’m only (so far) being warned of my Sonos Bridge and Connect as being legacy.

I upgraded’ the Bridge in June to a Boost as devices were dropping out after a software update was run. This was £79 wasted but my system was working again so I was happy.

The Connect, I bought in February 2015 which is less than 5 years old will be ‘legacy’ as of May.

As of now I will still be able to update my other speakers (2 x Play3 & 3x Play1) after May if I purchase a replacement for the Connect but I don’t want to.

I will no longer be recommending Sonos as a good easy option and will be ridding myself of what was the best solution to easy Hi-Fi ever.

My wife can actually work Sonos and we’ve been adding to the system over the years since our first Play3.

I don’t want Alexa and all that crap so will not buy anymore Sonos.

What are the idiots in charge now thinking?

Bye bye Sonos. You shouldn’t listen to Gerald Ratner for marketing advice.

I feel exactly the same.  You are penalising your advocates and early movers.  30% Discount. Its a joke.  Its the same rebate you offer on Black Friday to anyone!!

I bought my first ZP100 in 2005 and been growing my system ever since.  I appreciate that the world moves on with increased data storage and capacity needs but you should do an exchange and then upgrade the older units and sell them as refurbished.  Where does SONOS stand on sustainability? Sonos used to be different now you are just like everyone else and treating your supporters poorly.  I can never recommend your first class service any longer. 

10 years ago when my first ZP100 broke down you were great shiped a new one imediatly and i paid 25% of a new unit cost.  That was service!  Why did you change??? 

I am absolutely appalled by this announcement. I have two homes with Connects, as well as many newer  “non-legacy” speakers in each. The fact that Sonos would deliberately engage in a strategy that will prevent me from updating my “modern“ gear, some of it purchased just two weeks ago, makes me regret my purchases. I have no intention of allowing Sonos to force me to replace some of my equipment if I want to keep the rest up to date. I understand the concept of obsolescence and the fact that older products can not be updated infinitely. I do not understand the concept of crippling all products in a chain because someone has been a loyal customer for many years. Add this to the recent shameful controversy of not recycling returned products and we have a company that doesn’t care about its loyal customers or the environment.