Portable Speakers

Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?

Hi everyone, I have an issue when I try to use Airplay with my MacBook Pro from late 2020. I try to airplay my music or anything from my Mac to my Sonos Roam and it’s not working. I have the Airplay logo for doing it but there isn’t a single sound from my Sonos Roam and I can see that the music or the video is playing on my Mac. When I use my iPhone there is no problem, the Airplay is working but not with my Mac, the connection failed.Thanks by advance for your answers.Good day :)

since friday i’ve spend about 5 hours with your geman support an get my problem not solved.i’m really sad about your support! I hope you find the right tech-stuff to call me back and solvemy problem with the brand new roam!? my ticketbest regards, J.Kirschenhofer Moderator Note: Modified in accordance with the Community Code of Conduct.

So my Roam all of a sudden became unresponsive. the white light on the top is permanently on and same with the orange light at the bottom. I have tried fully charging and fully draining the battery out but it did not help.  Charging - When I put it on charging, the white light stays on and the orange light at the bottom also stays on. I leave it for hours and come back assuming it’s fully charged but the lights remain the same. I remove from charging and try to connect, it does not show up anywhere. I try to turn off from the power button, no response. the only thing that happens when I keep the power button pressed is that the white light blinks once after few seconds and come back on permanently. same with the Orange light.  Draining the battery - I left it overnight and in the morning all lights were off. I tried turning on with power button and no response which is expected so far. Now I plug into the charger, the white and orange light immediately turn on and stay constant through

I’ve had the Roam for a week now and this has happened three time - the four top controls (play/pause, volume up & down, mic on/off) all don’t do anything after the device comes out of standby. No action, no LED changes, no audio cues indicating recognition of the press.All devices and controllers are up to date. Play/pause, volume, mic on/off all respond via the app. I’ve repeatedly checked the settings to verify that the control setting (System → device → Touch Controls) is enabled. When in the failed state, toggling the Touch Controls or Status Light settings does nothing. When the unit is working properly, those settings take effect immediately. The device has been at 50%+ battery charge. A full reset (which requires using the play/pause button) after the first occurrence did not fix the problem - it cleared on its own overnight while connected to a USB charger. I left it on the wireless charger overnight during the second occurrence, it was still unresponsive the next day. C

Hi all,My ipad and iphone were able to connect without any issues via blue tooth to my Roam. However, my mac seem not to be able to detect the Roam at all. Any fix for that?Already tried rebooting the system on both Roam and my mac (I got two Roams) and none of these worked. Thanks

Just set up the Roam.  Sounds great but a few minutes after I turn it off it comes back on.  Has done this several times.  Any ideas?

We have a lot of Sonos products, and we have been using Sonos since we bought the first gen Play:5 many years ago. We are really fond of Sonos. Recently we bought a Sonos Roam, and this little box is a real challenge.First it would not connect at all. We ran the usual setup, but after the setup the Roam did not appear anywhere and it just didn’t work at all. We tried all the usual things; turning off and on, resetting, adding again, and more. In the end we called customer service, and after a lot of debugging they found out that something had happened when the Roam was updated. It had not been added correctly to our Sonos account or something strange. The CS representative did some magic, and after a new reset, we were able to set up the Roam from the start again. Everything seemed ok.I left the Roam to charge a little bit, and I moved it to the room it was going to be placed. I wanted to play some music, but again the Roam was gone from the Sonos app. I check my Macbook, but nothing t

I live in a dorm with a shared wifi requiring me to put in both wifi login name and password.Tried to connect Sonos Roam to the Wifi network (the app only asked to put in a password, no place to put in a wifi login name) and it did not work. Please give an advice.

I’ve replaced a Play One so I can link TV sound (mainly in kitchen) and have more flexibility (carry to other rooms). I had no trouble with the Play One, holding down Play/Pause would pick up TV sound from beam. If I’ve recently streamed music on Roam, what sometimes happens is when I press Play/Pause the music source is transferred to the Beam and I totally lose a) TV sound and b) control of TV sound. The only way to regain control is to a) turn off music source from all devices and b) turn TV off and on again. This is not acceptable especially because it means I’ve missed important information eg the start of an Australian COVID press conference (most of Australia is currently back in lockdown). 

I got 2 sonos one and love them and then made the mistake of getting sonos roam. Only trouble. Besides it being a very poor travel speaker with a s***** user experience,  that i couldn't connect to my hotel's wifi and then couldn't set on bluetooth. Now I'm back home and it's disconnected from my network,  to reconnect it i need to turn it off but its stuck with the flashing orange light mode. I tried pressing that back button for 12 seconds,  pause and 2 more,  as recommended by another post with the same issue,  but it hasn't worked.. I will likely try to return this because oura been a pain on all levels.  Super disappointed! 

Has anyone successfully paired a Sonos Roam with the Audio-Technica AT-LP120x Bluetooth enabled turntable? How did it work? How does it sound? And is there any delay? Thank you in advance. 

Hello everyone. I’m having an issue with my Sonos Roam. Since yesterday, the Roam is no longer charging when put on its own - original - wireless charger, with the original Sonos plug. There are no leds turning on. I tried with a USB-C cable and, in this case, I can see the solid orange led that indicates the battery is charging. The problem is that the led stays solid orange forever. I can’t turn the Roam on, no way to do it. If I plug off the cable, it turns off, but there’s no way to turn on the speaker itself again.I never see flashing orange light, neither white one. Only solid orange when the speaker is plugged in with the USB-C cable. I really don’t know what to do, do you have an idea?

Can I play my TV sound through Beam and Roam simultaneously?  I have Beam connected to my Samsung Smart TV via optical cable, and would like to also connect my Roam so that I can hear the game remotely (in the backyard, which does have WiFi coverage).  Any suggestions?

Played fine, then just lost network connection. Can get it to do anything. Won’t turn off, can’t do a factory reset. Nothing. 

I’ve been very interested with the comments on the Roam speaker, my son bought this for my birthday to add to my sonus system, which I love. However this was specifically bought as an add on for the garden.  Charged the roam, had friends around for a bbq & the roam battery was drained although I’d put it away fully charged.  It appears that when I open the sonus app the roam comes on although it’s in a cupboard ready and waiting for the next time I want to take it outside.  I find this really annoying & a very bad fault, is there anyway you can turn it off and it remains off until you require it? I’ve tried the 5 seconds switch off which works but then the roam wakes up the minute I open the sonus app . 🤔

Hi, I recently bought the Roam and set up on my home network with no issues. Very pleased with it I might add although could do with a bit more bass.Now we are away and I linked my phone to the Roam via Bluetooth and again no issues. However one of the kids wanted to link their phone which again was successful. However when I wanted my phone linked back to the Roam it couldn't find my phone. I have tried everything and pressed so many different buttons and combinations of inthink I have factory reset it and can't seem to do anything with it? I guess I have to set up on hone network again and basically start over? Bit frustrating to say the least. I also have a Winderboom speaker I use in my gym at home and have never had issues with connecting a different devices to it. Any help would be appreciated. Thank you

Just got my hands on the new Roam today and  can’t get it to charge.   its plugged in with cable provided, solid orange  light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem.  thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.

Hi, I got a play 3 and a bridge. Now bought a move, but I cant connect the new product with the app.what am I doing wrong

Seriously I am about to throw this Roam through a window!I have had UE, JBL, EV and other BT speakers and devices as well as WIFI audio streaming - this is the first time I have experienced this issue on anything.The android phone is connected. I can play from the SONOS app ok ( so it works), but the app doesn’t support spotify podcasts - so I have to play from the spotify app.Spotify shows the roam greyed out - “can’t play this right now”Even when the android phone is connected via BT ( and this is verified in the settings, and the roam chime plays to say it’s connected), spotify says it’s connected and says it’s playing ( counter is going) - no sound comes out of the roam and the volume is up.The issue occurs inconsistently, as in 90% of the time and occasionally with no logical reason works for a while- reinstalling the apps does not work to solve this at all. Thoughts before I send this back and recommend everyone buys something other than SONOS?

I got my Roam yesterday, and have been trying to AirPlay to it from an iPhone (XS) or MacBook on WiFi, but am unable to get it to show up in the iOS list.  It does appear in the AirPlay menu within the SONOS app.  Any ideas? 

When I first had my Roam - beginning of July everything worked fine.   In the past week the Sonos Roam keeps coming up as offline - I’ve followed the procedure to re-connect, everything looks fine, and then nothing … the product doesn’t appear on the list … I switch the Roam off and on again - as per instructions, i get the error message that the roam is offline and that I should start the procedure all over again. I’ve tried to connect via Bluetooth, but that’s not working either ….  Please can someone help me!

As I understand two Sonos Roam can be setup as stereo pair through WiFi. In my case I have no home WiFi, only smartphone hotspot that I use all the time for all my home devices. Is it possible to set up a stereo pair this way? Will there be limitations?And what if I use two Sonos One in stereo pair? Do they behave the same?The stereo pair will be playing music mainly from my desktop, and occasionally from my phone. Thanks in advance.

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.  Do I have a defective speaker, or do I need to be more patient?

I’ve love my Move, however, on a couple of occasions, I have been using it for 7-8 hours and battery dies. Not a problem, BUT when I place it on the charger and it won’t power up so I can use it! Shouldn’t that work once it is placed back on the charger and plugged in????