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User530366
Contributor I
April 25, 2021

Roam Control Buttons Stop Working

I’ve had the Roam for a week now and this has happened three time - the four top controls (play/pause, volume up & down, mic on/off) all don’t do anything after the device comes out of standby. No action, no LED changes, no audio cues indicating recognition of the press.

  • All devices and controllers are up to date.
  • Play/pause, volume, mic on/off all respond via the app.
  • I’ve repeatedly checked the settings to verify that the control setting (System → device → Touch Controls) is enabled.
  • When in the failed state, toggling the Touch Controls or Status Light settings does nothing.
    • When the unit is working properly, those settings take effect immediately.
  • The device has been at 50%+ battery charge.
  • A full reset (which requires using the play/pause button) after the first occurrence did not fix the problem - it cleared on its own overnight while connected to a USB charger.
    • I left it on the wireless charger overnight during the second occurrence, it was still unresponsive the next day.
  • Connecting via BlueTooth does clear the problem.

So - known issue (haven’t seen it mentioned elsewhere yet)? Software bug that can/will be fixed? Defective unit that can be returned for a replacement?

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13 replies

Show previous replies
Maksoy
Lyricist I
June 14, 2021

After working properly for few days, it is dead now . No white light , just orange blinking I tried everything it shows off line. I bought through Amazon Turkey. Could help me ? Any service number for Turkey

Airgetlam
Airgetlam
June 14, 2021

To my knowledge, there’s no “office” in Turkey to call in to, you’d end up calling somewhere else. 

In the meantime, what are you powering the device with? It sounds a lot like the brick you’re using isn’t powerful enough to properly charge the device. What wattage and amperage is it? Is it a Qi device, or a direct plug in?

Bruce
Lathon
Lyricist I
August 14, 2021

I have the same problem after two weeks of use. I had music playing and now nothing is working and it won’t stop playing the same song over and over and over again. It’s the third time this has happened and every time it does the states light blinks blue. The power button is also unresponsive. 

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