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Get help with your Sonos Roam, and Sonos Move

  • 1,681 Topics
  • 8,212 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1681 Topics
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franandsteveContributor I
posted in Portable speakers
Sonos Move/Advice on UK Wifi Routers

Hi, I wonder if you can help.I’ve got a system comprising of 2 moves, an older Play 5, two Play 3s and a Play 1.Now I get quite a few skipping and buffering issues at the back of the house farthest from the Wifi router, that’s mainly where I use the indoor move (and wanted to use it in the garden as well).  I’ve also got a smart TV at the back of the house which I don’t get issues with actually.Sonos have advised me that the move needs to be 25-30 feet from the access point to give decent coverage and can’t connect to a range extender (which means I can’t actually use it wifi connected in the Garden).I’ve been along investor in sonos and love the products, but this feels like a proper limitation (and I understand it needs to connect to the primary Wifi SID and NOT use the Sonos net, so I’m guessing that also rules out a boost.  Does anyone else have such an issue - or can you suggest perhaps a Wifi router that works in the UK with a great (longer) range which is approved by Sonos ?Sorr

16811
Corry P
3 years ago
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yearofthebeatContributor I
posted in Portable speakers
Move cuts out when playing vinyl over Port

Hey there,I recently set up a Sonos system (four Ones, one Move, one Port) in a friend’s house that uses a router and access point for Wifi. Everything’s working great except when Port is leveraged for vinyl, then Move constantly cuts in and out, while the Ones and my powered speakers (fueled by Port) work fine. What’s weird is this doesn’t happen when all the units are leveraged for streaming. Move is happy to play along then.Sonos photo support suggested it’s because Move is likely connecting to the access point, while the rest of the system is connecting to the router. But I don’t understand why the same problem (Move cutting out) wouldn’t happen when streaming.I have increased Delay to Max and Compression (not ideal, but) to Automatic. This helped a little but the dropouts are still happening.Thanks in advance for any insight!

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Y
3 years ago
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IanClarkContributor I
posted in Portable speakers
Sonos Move won’t play anything via voice command

Hi, Alexa responds that it is playing something but nothing comes out.  I can play via the Sonos app fine.  I have tried with Spotify, tune in, Apple Music, Amazon music with no luck.  Very disappointed!

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Corry P
3 years ago
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MartinijiniContributor I
asked in Portable speakers
sonos move group issue

I can't group the move with other speakers, this message keeps popping up. All the other sonos speakers are connected to sonosnet. I have mesh routers, and thought i fixed it yesterday, was working for a bit. I think the problem is that it connects to one of the mesh nodes instead of the main mesh router, but mot sure. Anyone knows what to do?Thanks!

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3 years ago
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LDGContributor I
asked in Portable speakers
Captive portals

Hi Sonos, I have purchased a Sonos Move. I am currently based where I only have access to a captive portal network. Without sending the Move back to New Zealand is there any way I can enable the Bluetooth without registering the device?

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Ken_Griffiths
3 years ago
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RschotContributor I
asked in Portable speakers
Sonos Move disappeared from app, while it is playing a playlist

I have a Sonos S2 system running latest updates over a wired and wireless Unifi network. Speakers keep dropping from system. This morning I got 8 back up by wiring 2 to my LAN. The Sonos Move was difficult. I had to put it on a remote (wired) access point in the garden, far enough away from the other Sonos devices. I did a factory reset and re-added it to my network. All seemed find again. I put on a playlist and carried it back in the house. Now my Sonos Move is playing the playlist without any disruption, but the device is lost from the app.Sonos move is 30cm away from nearest access point and signal is great.I’m baffled and lost. Help. 

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Corry P
3 years ago
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JamesU2021Contributor II
asked in Portable speakers
Sonos Move - Audio Dropping from Arc group

Have a strange issue with my Sonos Move.When grouped with my Sonos Arc and Surround the audio intermittently drops out/skips. When ungrouped and playing audio via the Sonos app i.e. Spotify or Amazon etc, no such issues. I’ve factory reset the Move and re-booted my router.Any ideas what’s going on?

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Corry P
3 years ago
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Erland SommarskogEnthusiast II
asked in Portable speakers
Should I get a Boost or a Move?

I live an three-room flat, with two rooms towards the street where I spend most of my daytime, and kitchen and bedroom are towards the yard of the house. This is an old brick house from early 1900s and the walls in the middle of the the flat are thick.In my study I have two Play:3, a Port and a Sub, and the latter is connected to my WiFi router. In my living room, I have two Sonos Five. (So this is an S2 network.) I used to have my to Play:1s in the bedroom, but this has not been working very well. Not really surprising given the distance to the rest of the devices. (It’s the same for the phone. I does not get my regular WiFi in that room.)Right now I have moved the Play:1s to the kitchen which is directly from the opening in that thick wall and closer to the study. As I test, I tried the Port in the bedroom and that seemed to worked. The idea is that the to Play:1s can help to route the signal to whatever is in the bedroom.One idea is to get a Move to have in the bedroom or in the kit

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E
3 years ago
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JOH 1Contributor I
asked in Portable speakers
Move not on app.

Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....

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J
3 years ago
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BillMRContributor I
asked in Portable speakers
Can a Boost be mounted both Horizontally and Vertically?

Hello   A Boost has a mounting keyhole screw slot on its base so it can be (vertically) mounted on a wall.  I assume it can also sit flat on a desk or shelf (horizontal).  Is either type of mounting position better than the other. I  would like to mount my Boost upside down (horizontal) at the top of a garden door opening, to improve reception on my Move, when in the garden.  Am I ok or am I missing something.  BillMR

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3 years ago
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Mike CaContributor II
posted in Portable speakers
Speakers Disappearing

Speakers disappearing from system.  No longer visible within Sonos app nor within Spotify airplay, etc.  Yesterday, I noticed it on my Android phone. Today, its on my iphone. It’s not limited to a speaker type as it’s impacted my Play 5 Gen2’s, many Sonos One SLs, Sonos One and Move.  Still showing on Playbar and 1 one SL.  Was there a new product release?  My home lost power 6 days ago for an hour, but never had any issues in the days following.  Sonos tech, please advise.   One other item to note, one the speakers no long showing up, actually still streams radio.  

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M
3 years ago
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PancakeContributor I
asked in Portable speakers
How do I get Move to connect to same GHz as the rest of the system?

Hi how do I get move to connect to same ghz as the rest of the system? my move keeps either disappearing or showing as offline on the app. It’s connected to the internet ok, I just can’t control it via the app. apparently, according to support the move is on 5ghz with the rest of the system on 2.4ghz. That’s as much as I understand I’m afraid. thanks  

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J
3 years ago
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geekjitsuContributor I
asked in Portable speakers
Sonos Port won't move to new WiFi network

I migrated all my Sonos systems (7 not counting surrounds/sub) to a new WiFi network.  The “connect 1 to a wired network” method only moved about half of my systems to the new network.  The rest I had to do a factory reset and then during set up they joined to the new network. The only exception is the Port.  After I reset it and go through the setup process, in which I join it to my new WiFi network, it will join to the new network temporarily, but after a few minutes it rejoins the old network.  I tried resetting the Port and leaving it powered off for a few days then setting it up, but it still rejoins the old network after a few minutes. I’m not at a point in my device migration where I can alter the old network in any way (i.e. can’t change SSID or password). Any ideas?8.5.7 

10461
Rowena B.
3 years ago
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iJonathanContributor I
posted in Portable speakers
Sonos Move (S2) can't connect to 5 ghz network

My Sonos Move was able to connect to 5 ghz wifi before updating software to be compatible with S2. After updating to S2, it can only detect/connect to 2.4 ghz wifi. (All my other device connected to my 5 ghz wifi just fine) Anybody experiencing the same issue/find the solution? or is it perhaps just an S2 bugs. What I’ve done so far: Reset + Reinstall sonos S2 app Reset Sonos Move Restart Router  

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Corry P
3 years ago
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AffraeTrending Lyricist I
posted in Portable speakers
Sonos One will not play one particular album

Hi! I have a Sonos One (Gen 2) that is refusing to play the songs from a particular album that I recently uploaded into my Apple Music Library (so it is playing from cloud). All other Sonos devices (1 x Playbar, 5 x SLs, A Play:5 Gen 2, a Move and a Port) play the songs fine. The One was originally in a Stereo pair with an SL but when I remove the stereo pair, the SL plays the songs fine. It is just this One (non-SL)! I keep getting the encoding error message, when trying to play these songs on the One: I have factory reset, but to no avail? Any suggestions?

13311
A
3 years ago
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OzGerardContributor I
posted in Portable speakers
Sonos Move not connecting to Boost

Does anyone know if sonos plan to update the move so it can connect to the boost.Seems absurd the the most portable device can not connect to the unique sonos wifi network while all other devices can.I specifically purchased the boost to fix the audio interuptions i was having with the move.Silly me, customer support have informed me that the move is an independent device.Strange that its not clearly marked on the box and that sonos advertise seamless connectivity and integration  

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Ken_Griffiths
3 years ago
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Big PoppaContributor I
posted in Portable speakers
New WiFi hub

Hi have a new WiFi hub and have followed the instructions on the sonos help page to set up via move or through wired into the hub directly and neither has worked. Sonos Move fails at the point it says it’s opened its own WiFi and I need to click on this but nothing is showing up as an option on my WiFi list and then when you try the alternate option to set up via cable into the hub it isn’t finding the device I have plugged in. Any ideas to how to get me back up and running? thanks 

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3 years ago
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Glen Ashby yContributor I
posted in Portable speakers
Unable to group My Devices

HiI have used Sonos for years and have always been able to set up groups etc from my 9 speakers that I have - I have a picture of Sonos Ones, Moves, Play Ones & Play 3s plus a player and sub This morning I am unable to connect any into groups with the error message coming up saying “Unable to Connect to that Device”This is happening via my IOS App on my iPhone 12 - both of which are up to date i.e. no updates required and is also the same via the App on my MacBook I have rebooted the devices, rebooted the speakers, deleted the apps and reinstalled them & finally rebooted the wifi connection Any ideas anyone as I have been unable to find anything on the help pages here ? 

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3 years ago
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asbjornAvid Contributor I
asked in Portable speakers
Sonos Move connects to wrong WiFi

Hi. After searching the forum this feels like a borderline case:I’m having problems keeping my Sonos Move on my “devices” VLAN. I first set it up through my “normal” VLAN with the rest of my Sonos players. Then, I moved them all to “devices”, and have configured then and my Unifi USG router, switches and APs so that I can control the Sonos players from my “normal” VLAN.Moving the Sonos Move to the devices network ain’t at all easy, though: I ended up doing a factory reset and set it up with the iPhone connected to the “devices” network, and everything looked good.Except that the Move goes into battery saving mode, and when it wakes up it connects to the “normal” network - even though I haven’t configured it to connect to it after the factory reset!  How is this possible?Does the setup procedure copy ALL Wifi networks from the phone to the Move and somehow convinces Move to connect to another network than the one I set it up with?This makes no sense to me at all.  What’s going on? Cheer

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A
3 years ago
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AJ26Contributor I
asked in Portable speakers
Move Bluetooth with no private WiFi/setup

Hello,I have a factory reset Move (flashing green) and am unable to set it up due to not having a private network (the wifi I use is a public network with both a username and password required to log in). Since I won’t be able to use it normally due to an inability to set it up, just Bluetooth functionality would be great. Unfortunately, the back switch button for Bluetooth does nothing – presumably because it is not setup. Is there a way to bypass straight to Bluetooth functionality without the move itself being setup? And if not, is there anything at all I can do with my Move, or is it just a brick until I can get to a private network? Thank you so much,AJ

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106rallye
3 years ago
J
Jgalla3000Contributor II
asked in Portable speakers
Sonos Move battery life - Help!

Good evening, I’ve had my Move for about 4 months now and usually have it sat on its base. However, whenever I take it off to use it elsewhere in the house, the battery dies really quickly?  For example, today I took it off the base (it hasn’t moved from there in a few days so should be fully charged) and into the room I work out in for about 45 minutes (of music play time). I then turned the music off and went about my evening before grabbing it 2 hours later to take back upstairs, by which point it was totally dead. This has happened on a few occasions and I’ve never actually attempted to have it running on battery for longer than that.  Surely this isn’t normal? Can I expect that sort of performance or is it likely my unit has a bad battery? Any help appreciated before I contact Sonos!  Joe

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Rowena B.
3 years ago
J
Joeuf2000Contributor I
asked in Portable speakers
Set up of Sonos Move

I’m trying to set up Sonos Move and I can’t get past the wireless set up. The button at the bottom that says “go to accessory setup” does work. I tried to go to Apple Home and add and it’s not showing up   

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E
3 years ago
J
JhaltContributor I
asked in Portable speakers
Sonos Move & S1 controller connection issues

I have major S1 controller “Not connected”, “Your Sonos product was not found” issues.I have an existing S1 system with 2 Play 5’s (Gen1), 3 Play1’s, Beam and Boost. I was given a Move for Christmas and have spent 2 days trying to connect it to the S1 controller. I have tried every suggestion on the forums (latest software, device, handset and router reboots and resets, various IOS and Android controllers tried, moving nearer the router etc) but always end up with the “Not connected error”.The Move connects quite happily to the S2 controller.I then decided to see if the sound of a couple of Play 1’s in the room the Play 5’s are would be OK (they’re not as it’s quite a large room). Unfortunately, during this process I switched the two Play 1’s to the S2 controller (I was testing them with the Move). However, I cannot reconnect them back to the S1 controller. Exactly the same issue as with the Move “Not connected”, “Your Sonos product was not found”. What is really perplexing is that the

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J
3 years ago
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BajansaintContributor I
asked in Portable speakers
Sonos Move not visible on App.

My Sonos Move will not reconnect to the rest of my system after we had a power outage and lost Wifi for a period. Wifi router has been rebooted and I have followed all the steps on the app. Note that I am using the S1 app as 2 of my 5 devices are not compatible with S2. I have submitted diagnostics, number: 725298348

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Paul A
3 years ago
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EkvContributor I
asked in Portable speakers
Sonos Move Connection Issues with Mesh Networks

Are there any known issues with Move and WiFi mesh networks, in my case Plume Networks? I have been having issues connecting my Apple devices using AirPlay 2 to my Sonos Move, but only when I move it.  I can connect without any issues when the Move is at it’s base.  Ie it is connected to its typical WiFi pod, and that WiFi pod happens to be Ethernet connected to my router.  However, when I move the Move into another room I can always see the Move listed on my Apple devices as a speaker that I can AirPlay to, but it typically, but not always, fails to connect.  Also, sometimes, when it is playing music away from its base, after using it for a while it disconnects and I’m unable to connect it again. As a note I have tried multiple devices, iPhones (XS and 11) an an iPad, all on the latest O/S.   Also, I am NOT using SonosNet, ie everything is connected to the same WiFi network, none of the Sonos devices are connected to Ethernet. I have confirmed that I always have solid WiFi signal stre

13183
G
3 years ago
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