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Get help with your Sonos Roam, and Sonos Move

  • 1,713 Topics
  • 8,319 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1713 Topics
S
sipperContributor I
asked in Portable speakers
Cannot turn Roam on

Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?

21343
S
3 years ago
A
ashurley86Contributor I
asked in Portable speakers
Sonos Roam skipping or repeating songs

I'm having this issue, specifically with the Roam (I have other speakers, including the Move that don't seem to be having this problem). Is anyone else having this issue, where the Roam is skipping or repeating songs? 

9213
Corry P
3 years ago
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TomMurrayContributor I
posted in Portable speakers
Sonos Roam won't wireless charge

My Roam charges fine with a cable but when I put it on my charging dock it [edit: The Roam] just shows a red light and won't charge. Charging pad details in image below. Is there a compatibility issue?  

157113
J
3 years ago
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caesar327Prodigy I
asked in Portable speakers
Waking Roam with App?

Anyone else noticing issues sometimes waking the Roam when opening/ using the Sonos App? It is my understanding that opening the app or engaging an already opened Sonos app should wake a sleeping Roam.  I’ve seen this not happen, several times now.  The sleeping Roam continues to show as offline no matter what I do. Including closing and reopening the app.   I know it’s not my wifi, because as soon as I plug the roam into the charger (which wakes it), it will then show up in the app.  Ideas, thoughts? 

20207
C
3 years ago
C
CoachBatchContributor I
posted in Portable speakers
Roam wont stay Paired

When my Roam is paired with another Sonosspeaker the pairing wont stay connected. The Roam continues to stream music, but the connected Sonos One audio goes in and out. 

4373
melvimbe
3 years ago
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Steve DayContributor I
asked in Portable speakers
Trouble Setting up Roam with existing Sonos

Trying to set up my new Roam via my ipad mini. I only want to connect via bluetooth. During set up process I upgraded to Sonos S2 app. I connected to my internet service via theapp but it tells me the system includes products not compatible with Sonos S2. I suspect that is because I have a Bridge dircectly plugged into the router. When I go to Sonos 1 app the Roam is not showing. What do I do now? Thanks for your support. Steve Day

9539
Corry P
3 years ago
M
mjdscienceContributor I
asked in Portable speakers
Sonos Roam Won't Pair

I have a Pixel 3XL and a new Sonos Roam (among some other Sonos products).  I am unable to bluetooth pair my Pixel with the Roam.  I’ve been able to pair the Roam to my wife’s Pixel 4a, and my son’s android tablet.  I’ve been able to pair another speaker to my Pixel.  I don’t know what the problem is.  I go through the simple steps, and see Sonos Roam (SONOS 3EC8) on the list.  When I attempt to pair, it goes gray for a few seconds and then back to white, like it never happened. Is there a way to solve this? 

5703
G
3 years ago
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simplybricContributor I
asked in Portable speakers
Sonos Roam not showing in the System

I installed a new Sonos Roam to my actual system, composed by some Ones, some Symfonisk and a Sonos Boost. After the process the Roam is not showing up in my System, but strangely if I chose the option “Change Network” I have the option to change its network together with the other speakers.My network is composed by a Salt Fiber Box (Swiss Provider) with 2.4Ghz and 5Ghz network, and the boost connected to it.

7841
Airgetlam
3 years ago
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stewronAvid Contributor III
asked in Portable speakers
Roam charging

I’m a little confused by the Roam charging. If I power it right down (ie not in sleep mode) then connect the charging cable it seems to wake up again with the white light on. Is it normal for it to turn back on when you put it on charge? Surely it would charge quicker if it stayed off?

2834
S
3 years ago
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peteydContributor II
asked in Portable speakers
Roam and how to disconnect bluetooth

Hi all Does anyone know how to clear the bluetooth connections from the Roam?  I know I can go to the connections on my mobile phone and disconnect / forget the connection there, but what if I want to clear the list of connections without access to the phone?  This could be because a friend connected to my Roam one evening but now they have gone home.  Also, does anyone know how many connections the Roam can remember?  I’ve tested with two phones connected at the same time, but don’t have more mobile phones to connect to test larger numbers of connections. Thanks

28836
James L.
3 years ago
74tattoo
74tattooContributor I
posted in Portable speakers
Roam not waking

My Roam is not waking up. When i recieved it i set up my Roam and tested it. After a while i tried to start it again and it wouldnt. It just showed as not connected in the App. And nothing i have tried with the Sonos help page helps. And now it dosent appear in app either. Any suggestions?? 🤔🤔

692
Ken_Griffiths
3 years ago
D
DanMetContributor I
posted in Portable speakers
Roam can’t connect to Internet

Hi my brand new Sonos roam is currently connected to my home WiFi which has a perfectly working internet connection but when using Google assistant it says it “can’t connect to the internet right now, check your router” I’ve checked the router, disconnected and reconnected to the network, turned everything off and on again. Still the same issue what do I do?

3611
Corry P
3 years ago
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jds992Contributor I
posted in Portable speakers
Left Roam on wireless charge all night and has flashing orange light and won't turn on

Left the Roam on wireless charge and has flashing orange light constantly (low battery) and won't turn on, it was not in use and had previously charged on this wireless charger no problem. UPDATE:Seems to be charging with cable now, seems like the wireless charger didn’t charge the device despite it working previously, the charger was in spec so no idea why it hasn’t charged by wireless but definitely something I need to look at as wireless charging is important. I used the same plug to charge the device by cable and no problem.

39621
Corry P
3 years ago
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retobContributor I
asked in Portable speakers
Sonos Roam not showing system after setup

I installed a new Sonos Roam, selecting the "new system" option, since my other Sonos speakers are in a different location. My Sonos S2 app on my iPhone recognizes the Roam and I can connect it to the WLAN. At the end of the setup process, I get a message that the setup was successful and also a note that if the Roam doesn't show up immediately in "System", restart the Roam and it will appear in the "System" tab. However, restarting the Roam does nothing, it still does not appear in "System". System is grayed out in the S2 app and not clickable. I have already reset the Roam several times to factory default without any success. I always end up back in the same state.What can I do? 

40446
R
3 years ago
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DavePaddonContributor I
asked in Portable speakers
Another "unable to connect to sonos" thread!

I’m absolutely at the end of my teather with this now. Nothing has changed on my system, both Alexa and the spotify app have no issues connecting to my system, yet the sonos app keeps failing to connect.My new roam arrived today, I opened the app and was met with “unable to connect to sonos - fix it”So I followed the instructions, this included moving a load of furniture to get to the plugs to powercycle the speakers. And then powercycling the router.It then connected, found the roam, and said it should be available in 5 minutes…..15 minutes passed, I opened the app and it guess what, “unable to connect to sonos - fix it”!I almost at that point of just returning the roam and swapping everything else out so a different set-up. How come Alexa and Spotify have no issues connecting to my speakers, yet the sonos app keeps failing!

9116
D
3 years ago
I
IanpCollaborator II
posted in Portable speakers
Sonos Roam Error Code 899

Hi, when attempting to add a Roam via the S2 app, I continually get error 899, and “There was a problem verifying your Sonos app. Try again later” This error code is not covered in any of the support pages, does anyone know what to do?Thanks,Ian

8416
Airgetlam
3 years ago
M
MTrowbridgeContributor I
posted in Portable speakers
Sonos Roam Charging Performance

Any one else struggling with their new Roam?Using the new wireless charger and cable and the battery has gone up 7% in 50 mins whilst the system is off. 

981
Corry P
3 years ago
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NicoIasContributor I
asked in Portable speakers
Sonos Roam disconnected

Hello,I received the Roam sound system for 2 days and it no longer responds at all despite the on / off button pressed, the play / pause buttons pressed and not even the possibility of reinitializing. Only a white light is constantly on above the "micro" logo. Has anyone ever had this problem and was able to solve it?thank you !

5551
James L.
3 years ago
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tigerfan87Contributor II
asked in Portable speakers
Sonos Move Offline and Won’t Reset

I bought the new Sonos Move speaker right when it came out a few weeks ago and when I got it I set it up with my existing Sonos system but haven’t tried using it since until today. My Sonos app shows that the Move speaker is “offline” so I started troubleshooting the problem with some of the feedback I’ve seen on this forum and Sonos’ website but haven’t had any luck figuring out what is wrong with the speaker. When I took it off the charger I noticed that the light on the top is solid white and it’s like the speaker is completely frozen because it won’t do anything when you press or hold down any buttons. I have tried to factory reset the speaker using the directions found on this forum but the speaker doesn’t do anything at all (but that white light has stayed solid on the top of the speaker) Has anyone had similar issues with the Sonos Move speaker or have any feedback of what I can try next to get it working? I’ve never had an issue like this with any of my other Sonos speakers

3657136
A
3 years ago
A
ACR21Contributor I
asked in Portable speakers
Roam Bluetooth

Excited when Roam arrived but so disappointed now as bought to replace Bose Bluetooth speaker for use when out and Bluetooth setup & connection to iPhone just doesn’t work. No Bluetooth chime, no flashing blue light, nothing. Just red/orange kight on RHS, then flashing white light on left followed by flashing green. Never shows up in Bluetooth devices on iPhone and as I run legacy products  and limited to sonis1 controller, it’s no use to me. Support chat line circular and no help, phone on 30minute wait. Aaarh! Looking to return it.😞

14712
A
3 years ago
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david32784Contributor I
asked in Portable speakers
Spotify Android app and Sonos Roam, track info (artist, title, artwork etc) not updating when next song is played.

If I play a playlist in the official Spotify Android app and then cast to my Sonos Roam, whenever it automatically moves on to the next song it won’t update the song title, artist, artwork in the app or notification controls etc… It does update when you change the song manually.It also works as expected in the Sonos app itself.This is using a Samsung Galaxy S7 Edge with Android 8 installed and the official Spotify Android app version 8.6.18.720.

874
Corry P
3 years ago
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User135955Avid Contributor I
posted in Portable speakers
disappearing move

Hi, the move shows up on my iPad, which is not on the latest iOS, but not any devices that are on the latest IOS.I see others have had similar problems, but haven’t found a solution anywhere. Does the sonos software need a patch to fix this?

506
Corry P
3 years ago
D
DuDContributor I
asked in Portable speakers
Move showing as Offline and won't connect when showing on Spotify

My Move shows as offline in App, however when connected to Airplay will stream without issue until added to my network, then the Move drops out.  I have reset and rejoined the Move several times without any improvement.  A System Diagnostics report has been submitted. The Bluetooth button does not switch between WiFi and Bluetooth :-(  Any help would be appreciated.

943
James L.
3 years ago
A
Alan-BTrending Lyricist I
asked in Portable speakers
Roam and Android 7

I am thinking of buying a Roam and wondering if I will have any problems as my phone is Android 7.Currently I have a Play:5 and two Play:1s controlled from my Android 7 phone and Windows 10 PC.  The S2 app on the phone works fine.  The only annoyance is the orange dot and the message “The OS on this device is no longer supported”.If I understand the S2 app limitations correctly I think I may have to add the Roam manually on the phone and/or the PC.  Other than that will a Roam work with my set up?Alan

16806
106rallye
3 years ago
C
CMM67Contributor I
asked in Portable speakers
Can Roam connect to Boost as opposed to my general wifi?

My new Roam wants to connect through a pop up in the Sonos App and I can’t find a way (having reset twice so far) to get the Roam connected to Sonos Boost and not the general home wifi. It will only show in the Sonos System Info in the About My System as WM 1 while all other products are WM 0. It will be frustrating if the Roam cannot benefit from the Boost while at home and therefore suffers the very same problems that caused me to get the Boost in the first place. 

13473
ratty
3 years ago
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