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BHOFF
Contributor I
May 30, 2022

"unable to play selection", everyday until reboot

Everyday I get the “unable to play selection” error and need to reboot the sonos move in order to play music. The app connects to the move but cannot play anything. Any advice on how to solve this annoying problem? (currently on verizon fios internet)

 

 

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1 reply

Ken_Griffiths
Ken_Griffiths
May 30, 2022

What App and/or music service are you using, is it the Sonos App, another App using Airplay2 or a Bluetooth connection? Is it with every music source, or just one source in particular?

Have you tried the Move setup on a different WiFi channel, or different WiFi band (2.4Ghz/5Ghz)? 

Is there any security software, VPN, Firewall, MAC Spoofing, Antivirus software on the controller device that maybe hindering the control/playback of the ‘Move’? 

Besides the Fios Router are there any other wireless access points, extenders, repeaters etc?

Also have a read of this earlier community thread:

https://en.community.sonos.com/troubleshooting-228999/sonos-and-verizon-home-internet-6866622

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