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Get help with your Sonos Roam, and Sonos Move

  • 1,713 Topics
  • 8,320 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1713 Topics
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Vince in HalifaxContributor I
asked in Portable speakers
Roam connects to my PC laptop Bluetooth system but won't pair or play

I was really looking forward to getting the Sonos Roam paired with my Windows bluetooth system but have now spent a couple of hours trying, but only get frustrated.In particular, I got the blue light and went into my Windows systems and ‘added a bluetooth device’ and it then claimed that the Roam had been “connected”.So far so good.The problem is that I can’t get it to play any music or even ‘pair’ audio from my PC.Help--please--this is very frustrating.Vince

514114
V
3 years ago
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jk21Contributor I
asked in Portable speakers
Roam: Bluetooth keeps disconnecting

Paired Roam with my Mac successfully. Works for a while then switches to wifi. How can I turn off wifi or stop the switching. I want to use the bluetooth pairing with my Mac.

13821
Corry P
3 years ago
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tgun33Contributor II
asked in Portable speakers
skipping/stopping

Since adding a roam and a move, my music has been skipping and stopping.  Probably IP address thing.  I know that a fix is to unplug everything and then reboot everything one by one.  But how do you deal with the move and the roam since they are battery powered?

2744
Airgetlam
3 years ago
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badabing7Contributor I
asked in Portable speakers
Roam does not reset

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

40295
Airgetlam
3 years ago
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Luciano75Contributor I
asked in Portable speakers
Sonos Play 5 with Sonos Move

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

874
L
3 years ago
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CkohboxContributor I
asked in Portable speakers
Bluetooth

My Roam is paired with the PC’s Bluetooth and it is connected when I tuen on the PC. However, connection will drop if it is not used. I have to re-connect via PC setup everytime I want to use. Anyone has a solution? Thank You. 

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C
3 years ago
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Webwitch16Contributor I
asked in Portable speakers
roam

My roam is offline. I can’t turn it off to reebot 😔 nothing works. The light is either orange or blinking orange

2572
Corry P
3 years ago
Machado
MachadoContributor I
asked in Portable speakers
How do I make sure my speakers are connected to the main node of a mesh WiFi system?

I keep getting the error message that one or more of my speakers is connected to a mesh WiFi and should be connected to the main node. My whole mesh WiFi system has the same name and password.  Even my extenders have the same name and password. How do I make sure my Roam and Move speakers are connected to the “main node” of the mesh system? Should I disconnect the extender and other mesh devices and reconnect my speakers to the WiFi, then plug everything back in? Thanks in advance for any assistance. 

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Xander P
3 years ago
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Marshall WContributor II
asked in Portable speakers
Can i Pair Sonos One with Roam

I have One Sonos One Gen 2 and im looking to connect to a turntable without spending hundreds. Can i pair a Roam with my Sonos one and then pair them to my bluetooth turntable?Thanks

30153
M
3 years ago
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ritad1905Contributor I
posted in Portable speakers
REALLY frustrated with the Roam

I bought the Roam, this is my second time trying to connect to it outside my home.  It is a brick.   I can’t connect to the bluetooth, had to reset it.  Now because I am not home, I can’t set it up in my Sonos system/on my account.  WHY?  It is dead weight and it should not be this difficult.  Waste of money.

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3 years ago
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GJ Evans9Contributor I
posted in Portable speakers
Battery Life

Received Sonos Roam yesterday and battery life is nowhere near advertised. Less than 24 hours and playing for 3 and battery completely drained!  Please advise? 

1705
G
3 years ago
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jojomarouContributor I
asked in Portable speakers
My Roam wont turn on

Can someone help my Roam won’t turn on. Orange light when plugged into charger but nothing happening. Only used it a couple of times too. 

542982
D
3 years ago
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quazarContributor I
asked in Portable speakers
Roam bluetooth issues

Love my roam, but am noticing the occasional bluetooth hiccup, where I lose audio for a few seconds periodically. FWIW, the roam and my iphone are mere inches away, so it is not like I am too far away from the device.Has anyone else experienced this?

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Q
3 years ago
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ReefyEnthusiast I
posted in Portable speakers
streaming and existing Sonos setup becomes unresponsive after sound swap with roam

i have a sonos roam and an existing surround setup with Arc+2 sonos ones. i try the swap feature which seems really good. however i struggle with switching from “swap” to “group”.either way after using or attempting to use the swap/group feature my existing sonos setup becomes almost useless. Sonos is unable to handle any music commands from alexa. Alexa takes the command but i get a “device is offline” from alexa, or alexa accepts the commands but doesn’t do anything. and if i play the music manually, alexa is still unable to pause skip track change volume etc. everytime i play with the swap feature everything gets messed up. anyone having similar issues?

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Xander P
3 years ago
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B9bennyContributor I
posted in Portable speakers
Setting up Roam when you have an old S1 system

If you have an old S1 system and want the Roam set up as a separate system on S2, you need to swithc off all your product, while you set up a separate system, or you can’t setup your new Roam.After setting up a new system in S2 app, your can switch your old products on again and access them in your old S1 app.After setting up the Roam via network, you can switch on the bluetooth system.Only that way you can get your Roam to work,It took me a while to get it to work, but now it works fine.SONOS please let your customers know this fix, or you’ll get unsatisfied customers.

61383
Xander P
3 years ago
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Richard_8Contributor II
posted in Portable speakers
sonos roam

I seem to have an issue with the battery life of my new Roam. Also - it isn't entirely obvious when the Roam is on or off. A few times I have picked it up to use and there has been no charge left. It seems to be a real user oversight.

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G
3 years ago
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Tremel3Contributor I
asked in Portable speakers
Roam Speaker

Does Roam work on any WiFi network or just the one you set it up with. Reason I bought was to travel with and not have to use Bluetooth when a WiFi network was available. Now that I read about it only seems that it works with the home WiFi network.

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Airgetlam
3 years ago
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Stefan306Contributor I
posted in Portable speakers
Linking Sonos Roam

Hallo,Sinds dit weekend heb ik mijn Sonos Roam binnen. Na de installatie wou ik graag via Wifi (d.m.v. de Sonos app of via Spotify verbinden met de Roam) muziek afspelen, alleen na enkele seconden (hooguit 2 minuten) valt de muziek uit. De Wifi-verbinding is wel goed (de andere Sonos Speakers werken wel (Sonos Play 1 en Play 3). Via Bluetooth lijkt hij wel te werken. Iemand een idee waar het aan ligt? Hey,Since this weekend I have received my Sonos Roam. After installation, I would like to play music via WiFi (using the Sonos app or via Spotify to connect to the Roam), only after a few seconds (at most 2 minutes) the music stops. The Wi-Fi connection is good (the other Sonos Speakers do work (Sonos Play 1 and Play 3). Via Bluetooth it seems to work. Anyone have an idea?

1121
Xander P
3 years ago
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David_127Trending Lyricist I
asked in Portable speakers
My Sonos Roam switches itself off after a few minutes. It has plenty of battery.

Hi,    After a fair bit of work, I have added a Sonos Roam to an S2 system and got my compatible speakers working with S2, and integrated all speakers with Google Assistant.   All good. Now when I ask GA on Sonos Roam to play BBC Radio 6, it plays it from TuneIn.   Then after a few minutes, the Roam powers off with no input / touch from me.   When I turn it back on, S2 tells me it is at 91% battery. GA on the Roam tells me it is 87%. I.e. it has not switched off because it is out of battery.   Has anyone else seen this behaviour?   Thanks,   David.

98714
James L.
3 years ago
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ninja2Avid Contributor III
asked in Portable speakers
Can I use my new Roam with existing Boost in 11 Speaker system?

Hello,Recently I added a Roam to my existing system:Boost3 x Play:12 x OneSL2 x Play:31 x Play:5PlaybaseSubI got the Roam working using WiFi and Bluetooth to my mobile, but I had trouble swapping back from Bluetooth to WiFi so I decided to unpair the Roam from Bluetooth.The Roam is working OK using WiFi (or Boost?) but I’m hoping to use Bluetooth and Sound Swap to stream from my mobile to all my speakers (through the Roam). Is this possible?This article says Boost is not compatible with Sound Swaphttps://www.pocket-lint.com/speakers/news/sonos/156050-what-is-sonos-sound-swap-how-does-it-work-and-which-speakers-is-it-available-onDoes that mean my Boost is preventing my Roam from doing Sound Swap?When I look at my WiFi network list on my router the Roam always appears as offline, even when it’s active. I’m guessing this is because it’s communicating through the Boost instead, but I’m not sure.Do I have to remove my Boost to get full Roam functionality?Any guidance or advice appreciated …

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N
3 years ago
I
IainRAContributor I
posted in Portable speakers
Sonos Roam when added to system impacting Stereo Pair on 2 x Sonos One

Heading should say 2 x Sonos One speakers not (play)I have 3 x Sonos One speakers (gen 1).  One set up in dining room and 2 paired as sterio in lounge.   I have successfully connected the Sonos roam to a Bluetooth turntable and I inturn grouped in to the rest of the system however the audio while it comes out of the roam and the dinning room speaker it only comes out of one of the stereo paired speakers in the lounge.   If not using Bluetooth and just connecting Roam to my whole system all music comes out all speakers as normal.  Does the roam not support Sterio on already paired speakers in the system when in Bluetooth mode?  

1602
I
3 years ago
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JayceeDContributor I
asked in Portable speakers
Sonos Roam - orange light

My sonos roam has been plugged in and connected for two days. It’s been working great! Suddenly on day three it won’t turn on and a steady orange light is showing. Help!

26452
J
3 years ago
A
antjessopContributor I
asked in Portable speakers
Sonos Roam WiFi while travelling

Hi,I’m enjoying using the Roam when travelling. Although the Bluetooth feature is convenient, when I finally get to my destination I want to connect the Roam to the wireless network that I set up in my hotel room. Otherwise it needs to be tethered to my phone. Do I have to do a factory reset in order to achieve this? It would be great if there could be a quick way to connect to networks while travelling.

27165
Ken_Griffiths
3 years ago
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wilwong829Enthusiast II
asked in Portable speakers
Charging the ROAM

Just wonder if I can use this PD charger to charge the ROAM? Would it be too much for it and negative to the speaker? 

801
James L.
3 years ago
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phbaContributor I
posted in Portable speakers
Sonos Roam impossible to setup and not blocked

I just received my new Sonos Roam Lunar White and I tried 4 times to set it up with my existing setup on Sonos app (S2) but the configuration didn't go throughThe WiFi temporary connection won’t work (error message) I decided to switch off the 5 GHz WiFi (WiFi 6) Tried to turn off Roam with the Power button to reboot it Reboot my iPhone 12 Pro Since then, Roam is kept with a Solid Orange button for 4 seconds, and won't start again with any command (I tried the Factory Reset but no impact) When I plug the Roam to a 10W iPad charger, the Orange lights is on and then goes off.I will call back Sonos Customer Care tomorrow...

2095
P
3 years ago
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