Portable Speakers

Its pretty strange, I am using a Mac Mini M1 with the latest OS and updates. My 2 SONOS Move have the latest updates as well but as soon as I use Apple Music, the connection to Sonos gets lost after 5 seconds and there is no sound at all. Once I restart the Mac, everything works fine but if I go away from the computer and try it again after 30 minutes, I again cant connect anymore. If I restart, everything works fine.Any idea what causes this strange behaviour?

I was hoping that there would be a fix to the Move issues that 14.6 introduced mid April.  But no! I was using the Moves in a Stereo pair off their base yesterday.  They played fine and were left of their baes overnight.  Charge this morning was at 39%.  I started playing music and sometimes it showed playing but no sound then the Right hand speaker would play but I could not stop it.  Eventually the stop command worked but the LH speaker is still not playing music.  Other functions work on that speaker, such as being able to turn off the status light but it will not play any sound. It is a risky business trying the speakers as I foolishly upped the volume and then the stop command would not work, nor would the on device stop button.  Luckily it eventually worked but this is not good. I have placed both on their charging base and will see if there is a change when i get home later today. I have submitted two diagnostics, but left my phone at home.  Will add them later. I am assuming th

I currently have updated to the latest Sonos App and run the update for the Sonos Roam.I am following the factory steps to add to the system and currently have a Sonos Roam in the system but for whatever reason I am able to add the Sonos Roam.  It tells me to power down the roam and restart.  Upon restart the Sonos Roam shows as offline in the app even after several restarts. I tried factory reset and to re-add a couple times and still no progress.

Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?

Since about May, the alarm on the Move has stopped working correctly. I keep it in the hall on the charging station, and at night I take it into the bedroom, where I leave it as an alarm clock, while the charging station stays in the hall. Up until May everything was fine, the alarm in the bedroom in the morning worked fine. But since May the problems started. The device turns on, but nothing plays. The Sonos app (S2, iOS ver 14.8.1) shows that it is playing, but the unit is silent. To start playing after that I might have to reboot the Move. It is important to note that the network configuration and network equipment had not been changed. What I did: I completely reset Move, reinstalled the application and reset the modem. But nothing helped. Who has encountered this and what can be done?The version of hardware: 1.25.1.7-2.2

Come on Sonos, get the moving between access points fixed on the Roam.  I dont think 11 months counts as a priority! 

I’m having an issue where my new Sonos Move will connect to the network and will not show in the app. The bit that says offline disappears but so does the speaker. Restarting only fixes this issue some of the time. Any ideas?

If I charge my Roam directly with the USB cable it’s ok, but I’m using the wireless charger, there is just an orange blink and then the Roam does not increase the charge.Any ideas?Thank you

I have a Play 5: Gen 1 and two Play 1’s. Just bought two Roams which are set up on the S2 app. S2 app doesn’t find any other speakers on system. S1 app finds the Play 5 fine but says the Play 1s are incompatible. When I attempt to “fix” the incompatibility the app says to download S1???The three speakers were working fine on the S1 app before I downloaded S2.      

Having exactly this very annoying problem with two Move’s. Suddenly - never happened before… do not know what to do….?

Help. I have a Sonos Roam - works brilliantly at home on home wifi, and I can Bluetooth my tv in my caravan.but I can’t get the roam to connect to my caravan WiFi - I have a tp link router in my caravan it would be preferable to use WiFi (connection, sync, quality)

Hi all.  This problems had plagued my enjoyment of my Sonos Move . Several helpful call to Sonos support and many BT Firmware upgrades made no difference to the temperamental connection to the Smart Hub - until today!I simply disabled the ‘smart search’ function on the 2.4 GHz page of the Hub and set it to the suggested channel (1). Now connecting and staying connect to the Sonos MOVE. I even have the Hub using mode 1. Does this work for others?

After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work? I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.

Hi,I have bought 2 SONOS ROAM speakers. I am trying to set them up to play music in stereo. Or at least have sound coming out from both ROAM at the same time.Configuration:-Samsung Galaxy A3-Computer running Ubuntu v22.04 LTS, acting as a Wifi Hotspot, connected to internet through ethernet cableI am unable to get a SONOS system with both SONOS ROAM in...Below is the log of my trial. Any help welcome.Regards,Nicolas.[Android] Install SONOS app on Android 10 smartphone[Android] Clear Cache/Data for SONOS app[Android] Making sure no SONOS product is paired in bluetooth devices[SONOS ROAM 1] Factory reset => green LED blinking[SONOS ROAM 2] Factory reset => green LED blinking[PC] Start a Wifi hotspot while connected on internet through Ethernet cable[Android] Connecting to Wifi hotspot[Android] Configuring SONOS App as using mobile data and not Wifi[Android] Bluetooth disabled[Android] Wifi status shows the 2 SONOS ROAM[Android] Starting SONOS App[Android][SONOS App] Agree to terms

I have a 2 Roam system running on an Asus mesh wifi.  Worked great indoors but was having lots of drops when I’d move the speakers outdoors.  This was frustrating because the Roams insisted on connecting to the router, which was further away, rather than the nearby node.Long story short, I used the ‘Bind’ function in the Asus App force each Roam speaker to connect to the node instead and now it works great.  Note: it did give me a warning that the wifi signal at the node was poor so it may cause dropouts, however, this has not been the case and the node is clearly the better signal.  But that would explain why the Roams weren’t automatically connecting to the node instead of the router: the mesh ‘thought’ that was the better signal. In any case, this was such an easy fix to a frustrating problem that I wanted to pass along. cheers,Frank

I just bought a Sonos Move and had to take a flashlight and magnifying glass to get the pin number. You put microfont that is black on black and I’m not sure how anyone is supposed to retrieve it but I did and confirmed with a micro zoom photo.  When I try to go through setup it says the pin doesn’t match the FCC ID. This is an awful first experience for a premium product. 

I recently bought 2 roams with the main goal of pairing them to my outdoor tv. I wanted a Bluetooth speaker so I can move them around rather then have a fixed soundbar. First use worked well set up as a stereo pair however now the sound and voices are a few seconds ahead of my TV and I can’t seem to get them synced up again. I read about a tv dialog sync in the Sonos app but that doesn’t seem to be available for the Roam. Just looking for any other ideas outside of restarting everything. Thanks for the help!

I've been gifted a roam SL for my birthday, I'm pretty tech minded but cannot for the life set it up. I spoke to live chat yesterday but they were about much use as a chocolate fire guard.  Upon setting up the roam via the app, it goes through the discovery, the audio PIN but then it just gets stuck on connecting .I thought it may be issues with my mesh network so tried again connecting to my main router instead. I get to the same point again. I've tried uninstalling and reinstalling the app, tried setting up a new account with a different email but still nothing. For something of this price bracket I expected more Any ideas on what to do? Or should I just admit defeat and send it back and replace with something more reliable Thanks

HiI have an Apple Superdrive connected to my iMac and frequently play CDs which I listen to through the iMac inbuilt speakers.  I recently purchased SONOS Roam speakers and I can play music stored on the hard drive through the Apple Music app and have it play through the Roams (and it sounds great!), but I can't get anything when I play a CD and expect to hear the music through the Roams.Any ideas?

My Roam stopped working and is under warranty. 5 weeks ago I called support and was told a replacement was in process. Long story short, I've chatted 3 times and called 3 or 4  times now. No replacement. No answers. Have any of you done something to get a better response? I love my equipment; 6 products so far. But this is my first experience with support and it has been abysmal. HELP!

In the UK, is there an additional charging cable for the Move better than any other?

I have read everything about trying to connect to xfinity WiFi. I understand not one word of it.  Seems the answer is to return the Sonos and buy Something else  Too bad I love all my Sonos products that work fine at my other house. But this house will have to find something new 

I have a Roam, two Ones and a Beam (the latter 3 are grouped).When I’m listening to Spotify (on any device) it randomly stops and starts playing on the Roam. This happens when I’m listening on another device on my network but also when I’m not even home and just listening on my phone or in the car. Always to the Roam, not any of the others.I thought it might be a Spotify issue so I logged out of all devices and then reauthenticated. Just after I did that it randomly started playing a podcast (I use Pocketcast). Shortly after I turned it off it played another spotify track. The tracks it picks are very random too - not songs I would listen to.I’ve checked my network and nobody has sneaked on without my knowledge. At any rate, it is playing my media, just not what I’m asking.Any idea what is going on?? 

I have a 12 zone Sonos system, wireless config, that usually runs trouble free. WiFi is provided by BT Whole Home Wifi extenders throughout the house.One of the zones is a Sonos Move that has performed flawlessly since I’ve had it.In the last couple of weeks it has started becoming very unreliable.  Typical behaviour is: - Add Move to Group (via either Windows Desktop or Android app) - Move shows as playing music in the group but no sound comes out - Attempt to remove Move from group:  App unable to connect to device, try again later - Manually turn Move off and then on again - Move sometimes returns to becoming responsive, sometimes not. At all times the WiFi signal where the Move is situated it showing as full strength on my phone. I have tried a full factory reset and re-adding to my system with no improvement. Has anyone experienced anything similar?  Got any helpful hints before I take this to Sonos Support?Many thanks.

I have recently got an Audio Technica blue tooth turntable that comes with a pre amp. I connect it to a Roam with a view to playing through my other Sonos products. this works to all rooms except the main one I want it to work on.The “living room” set up is an Arc, a sub, a one and a one sl. playback starts ok but will frequently be jumpy and then stop all together. the rear speakers will also disconnect and on occasion the “living room” disappears from the Sonos app completely. any thoughts on how I could fix this or is the arc surround set up just not capable of playing the output from the turntable?