Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 2,653 Topics
  • 14,186 Replies

2653 Topics

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Randy_12Contributor I
posted in Home theater

Can't get 5.1 surround sound from all of the streaming services

My set up:Internet and TV Provider = CoxTV = Vizio E600i-B3Streaming Device = TiVo Stream 4K with Android TVSurround Sound system = Sonos Beam with 2 Play 1s and a SubSettings:TV speakers are set to "OFF" and digital output is set to "Bitstream" per the TV instructions to get multi-channel audio.Sonos equipment is currently connected to the Optical output of the TV, but I had it connected to the HDMI ARC (HDMI 1) output and I get the same results. I use the Optical because the Sonos can use either output and I need the HDMI ARC connection for a different piece of equipment AND the TV instructions say that Optical can deliver multichannel audio.TiVo Stream 4K is connected to HDMI 3 and in the Audio setting I have every audio profile turned on.The test movies I am using are Zach Snyder's Justice League, Godzilla V Kong and Aquaman on HBO Max.I get full surround from Aquaman and on the title screen the audio is listed as 5.1I do not get any rear sound from the other two movies and they ar

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G
1 year ago
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SRP80Contributor I
posted in Home theater

Fix Crackle

My Beam crackles way too much. Can it be fixed or do I need to replace it.Diagnostic number 1087756801Please Help.

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UKMedia
1 year ago
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FoxEcho44000Contributor I
posted in Home theater

New on Sonos, "Unable to connect" each day

Hello everyone,First of all, please forgive my English !I would like some help on my problem ; I bough a Beam, my first Sonos product but I am quite disappointed…I connected the Beam to my TV via HDMI and works fine, connected to the wifi works fine too.I setup my router to shutdown the wifi during the night and then to run it at 8.00 am (router is still up, only wifi is shutdown). On the morning when wifi is back, every thing working good except I can’t connect to the Beam (unable to connect to sonos). It’s strange because in the wifi devices list I can see “Sonos ZP” connected, but on the app I can’t connect to it. If I want it to work I have to reboot my router, and then Sonos is back. I try this : put a fix IP address, separate the 2.4 and 5Ghz networks but still same thing ; in the morning when wifi is back, everything is working except the Sonos. Thanks for your help !

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Corry P
1 year ago
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ampakineContributor I
asked in Home theater

Connecting second Arc

I’m about to receive a second Arc for the upstairs LG tv. I was wondering if I should connect the new Arc with ethernet, or will the existing Sonos net, based on the first Arc (which IS connected by ethernet, and it’s the only Sonos component connected with wire)  suffice? Is the direct ethernet connection for the second Arc required, redundant or harmful? BTW, I’ve had the first Arc (with a sub) for a month, and I feel like I’ve jumped generations of technology, absolutely love this system!Thanks!

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A
1 year ago
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DatexContributor I
asked in Home theater

Sonos Beam keeps dropping connection to iphone

My Sonos Beam keeps losing the connection from the app and from my Spotify list of devices.The Beam is still connected to WiFi as I am still able to use the Alexa voice control to play music from Spotify or Amazon.To find the Beam again I would have to keep switching off and on the router. The Beam would reconnect with the app again but then the next day would have disappeared again. Very frustrating. It was obvious that something was happening overnight for this to occur again and again.I have since switched off the option for the Beam to check for updates automatically overnight. Since I have done this, the problem of the Beam disappearing from the app and the Spotify list of devices has been solved.So although this solution works, I now have to manually check every now and again for updates. This isn’t ideal and I feel it must have been in an update for this problem to suddenly occur. I had had the Beam for 6 or 7 months with no problem like this at all and my Wifi network at home i

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Corry P
1 year ago
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Haarby88Contributor I
asked in Home theater

Sonos Beam

Hello everybodyI am having a question, about this setup.LG TVSonos Beam, with EthernetSonos One SL, for surroundI am streaming, Viaplay, Netflix, HBO, disney.What is the best Way to do it, and gives the best Sound and experience. Chromecast or Apple TV ?And which port is the best for it, HDMI or optical ?

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H
1 year ago
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BolanaiseContributor I
asked in Home theater

2 issues with Sonos and Google Assistant

I have a Sonos Arc and Sub (Gen 3) and have 2 issues related to these products.  The first issue has to do with the google assistant and asking the sonos arc to play music with Spotify.  Until recently it has worked fine however now I receive a response that says “Sorry, it looks like the sonos isn't available right now”.  I have done a full factory reset on both arc and sub, disconnected and reconnected my google assistant, unlinked and linked my Spotify account.  None of these has worked.The second issue I have is that while watching TV or listening to music, every so often the Sonos arc will dim the sound down to really low for about 3-5 seconds and then return the sound to normal.  It happens at different times as at first I thought there was something happening at a specific time like a notification but there is nothing consistent about it.Any help with any of these would be greatly appreciated!!!

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B
1 year ago
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kmckayContributor I
posted in Home theater

Samsung TV cutting out with Connect and Play 1

Hi, my diagnostic number is 179484943.The audio from my tv works fine sometimes and others it cuts out all the time, regardless of the channel.  Two paired Play 1 speakers with a connect hardwired to the tv and router.  Both speakers show WM:0.Any help would be much appreciated.

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Corry P
1 year ago
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ShugreContributor I
asked in Home theater

sub gen 3 works with SL but not with arc

I have an system arc + gen 3+ 2 sl that that have being working fine for almost 5 months. Some days ago the sub stop giving sound.  Restore sub and arc to factory settings,  reset app but with no luck.When I connect the SL with the sub,the gen3 works fine, the problem is when I try to connect with arc. In the app everything is connected but gen 3 doesn't respond ( for example in mute the light stays white instead of turning green).

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Corry P
1 year ago
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Bat.69Contributor I
posted in Home theater

Beam sounds bad

Just connected my new beam to my tv and feel I have been conned. The sound quality is very poor. I have a soundbar and a couple of play ones and they are brilliant.The beam seems to distort at very low volume and I am very disappointed, to the extent that I want to return it.Is this a common complaint?

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Airgetlam
1 year ago
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Dave658Contributor I
posted in Home theater

PC Dolby Atmos, loud electrical noise in surrounds

I have a PC with an Nvidia GTX 1060 hooked up to an LG CX conntected to my Sonos Arc SL, Sub Gen 3, and 2 One SLs hooked up as surrounds. I downloaded Dolby Access and was able to successfully see Dolby Atmos reflected in the Sonos app, however when I went to play non-Atmos  sound I had a loud buzz come out of the One SLs, this has happened a couple times trying to get Atmos to work. I had set the TV to pass through, but then it seemed the non-Atmos surround sound didn’t work, so I set it to Auto and it seemed like everything was great until I came back after a half hour and tried to play a youtube video and had that god awful noise. I’m wondering if my HDMI cable from the pc is too low quality, as I’m having an issue enabling HDR on the TV after changing the port to pc mode.

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James L.
1 year ago
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johenrikContributor I
asked in Home theater

Sub not working

I just got an arc and a sub and upgraded my system to S2. The Arc works great, but I don’t get any sound from the Sub. I have tried to disconnect it and connect it again (even did a factory reset) but no change. The sub is visible on my network and everything looks correct in the software, it is just that the Sub does not give any sound. The Arc however changes a lot when the sub is connected, it is like it opens up a lot more sound on the upper frequencies, but without the Sub too much of the lower spectrum is missing. Any idea? Did I get a broken Sub? 

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N
1 year ago
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Jossri25Contributor I
asked in Home theater

Moving from Singapore to Canada

will my bean and Play:1 work there? The cables are different, I know I can use adapter. Will using an adapter compromise the output?

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J
1 year ago
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WN77Contributor I
asked in Home theater

arc no atmos via apple tv4k

 I have the following setup:-Sony bravia kd65xd8505 with Arc output high speed wire-Apple TV 4K - Netflix upgrade to 4K-Sonos Arc with two Sonos Ones  + Subwoofer setup all in network  sonos boostSonos connected via wi-Fi from boostArc connected to Tv via hdmi  So my problem is no atmos sound at allI have only Dolby 5.1 and Vision.   How can I resolve this problem?Diagnostic 789129032

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W
1 year ago
Tsukasa C
Tsukasa CContributor I
asked in Home theater

How to prevent Sonos rooms from becoming ungrouped?

How to make the grouping of Room Grouping option stay as chosen?Eg: Beam connected to TV (Group 1) + One pair (group 2-stereo pair) = New group (Group1 + Group 2)When i ON the speakers and TV, by default the sound coming out from the TV only goes to the Beam and not the ONE pair. I need to use the Sonos App and choose the “New group” everytime i restart them in order to get sound from the One pair. Any solution ?

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Tsukasa C
1 year ago
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WestWordContributor I
asked in Home theater

Dialog drops in/out on my Beam

I have a brand new LG TV. And a brand new Beam. It’s hooked up through the ARC port on my TV. And the audio continually goes in and out. One sec, everything is fine. The next sec, the dialog is muffled and you can barely make it out. This happens whether I’m watching stuff through my cable box. Or streaming from apps on the TV. 

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Corry P
1 year ago
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ClarkKent77Avid Contributor I
asked in Home theater

Sonos Surround Set - Issues

I purchased the Sonos Surround Set. The arc arrived last night, and after spending a fair amount of time trying to sort it, I’m having a number of issues.1.The dialogue sounds terrible. I’ve tried the dialogue enhancer, and it makes no difference. As a test, I put on a nature documentary, and David Attenborough’s narration sounded so muffled, like he was underwater. It was like a jumper was on top of the arc. As another test, I tried various channels (Apple TV, Netflix, Regular TV) and the dialogue sounded poor on most of them. The best it sounded was on a game show on normal TV, but it sounded like it was going up and down, and changing each time a different person spoke. Really distracting.2. The sub makes absolutely zero difference. It is definitely connected, but when I switch it on or off, the sound remains exactly the same.3. The rear speakers (Sonos Ones) are fantastic for music. The quality is high. However, when the surround sound system was set up, I couldn’t hear any dialogu

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Airgetlam
1 year ago
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Aaron 84Contributor I
asked in Home theater

sub connected but no sound

Hi, I have connected my sub in my lounge and it shows as Lounge + Sub (connected via Etherley as was struggling via wifi) however I'm not getting any sound even when I go to sub audio and slide all the way to the right 

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Corry P
1 year ago
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martinespinal129Contributor I
asked in Home theater

Sonos Arc Atmos on Samaung Native Apps

I just bought the Samsung Q90A tv and turned on the eARC feature for my Sonos Arc. Everything has been set to Auto as far as audio detection goes, but I notice that the native apps on the TV like HBO and Netflix and Spotify do not play in Atmos Am I doing something wrong? for reference I used HBO on my Xbox One X and it played in Atmos   

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G
1 year ago
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YohContributor I
asked in Home theater

Disparition "Entrée source locale"

Bonjour, Je possède un Amp qui me permet d’écouter des vinyls et à l’étage j’avais ma barre Arc qui fonctionnait séparément sur ma TV.Suite à un déménagement j’ai voulu rassembler les 2 en synchronisant les enceintes de l’Amp en surround sur la barre de son Arc.Depuis, l’onglet “Entrée source locale” à disparue, du coup le seul moyen d’écouter mes vinyls m’oblige à dé-synchroniser les enceintes. Connaissez-vous une alternatif qui pourrait éviter cette manœuvre  ?  Cordialement 

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J
1 year ago
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SkyGuyContributor I
posted in Home theater

Arc disappears from the app

Hi, I have in my living room Arc+Sub+2xOneSL. When I set up everything works. Suddenly Arc disappears from the app, but not from the network. I have separate network that is only for Sonos speakers. The internet connection is fully open. I can see from the router side that  the Arc is connected all the time to the network and has the IP address. When I restart Arc by pulling out the power cord and pluging it again, it comes alive and also appears to Sonos App. BUT... It should say under system Arc (+ Sub + Surround) now it says Arc ( + ? + ?). Only way to get everything up and running is removing the sub and surround setup, reset all speakers, rejoin them to the network and to system and set up system again. Not very nice from these products. Is there anything that I can do? All speakers are connected via Wireless to WPA2-PSK network, both 2,4G and 5G band available (I have Ubiquiti Unifi network gear). This is now doing it more than once in a day, so it is starting to annoy me. Otherw

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S
1 year ago
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JennineContributor I
asked in Home theater

Samsung Q7 and Beam

I am just adding this, because this doesn’t work, at all.QA55Q7FAM - Firmware updatedSonos BEAM - HW 1.23.1.11-2.2 OS: S2 Ver: 13.0The device is correctly connected to the Beam and HDMI 2 (Arc) on the connection box. HDMI is not detected nor is it selectable (it doesn’t exist) in the Samsung TV Sound options, so “Audio Out/Optical” Selected. The Expert settings are Bitstream (In) and Dolby (Out) The TV can “see” the beam as a media server in the source list. Sonos App shows “Audio In: No signal” and HDMI test fails. I have tried two different HDMI cables and both work for other applications. I disconnected the connection box for 15 minutes and reconnected without the Cable Box, so only BEAM was connected, with no change in behaviour. The BEAM works as a ApplePlay 2 device just fineI am not seeing any available options for connecting this device and conclude the combination simply doesn’t work. This was not a discount TV to buy.What’s the answer?The HDMI (ARC) port on the Q7 is broken?

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J
1 year ago
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HowardMoonContributor I
posted in Home theater

High Pitched squeal with Sky Q mini. Beam

Panasonic ex750bI get a loud high pitched squeal from the Beam when changing channels. Dd to dd or dd to non dd. Used to be occasionally, but now all the time.  Setting the q mini to stereo is a workaround but it's not really the answer.  What troubleshooting can be done?

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Ken_Griffiths
1 year ago
L
LiterroyContributor I
posted in Home theater

Alexa controls Sonos just fine, but Sonos system not showing up in app

Hello,I have a Sonos Beam hooked up to my TV. I also like to play music on it using Alexa or Airplay from my iPhone. But lately, I’ve had a strange issue where the Sonos randomly stops showing up in the AirPlay menu, and the Sonos app on my phone can’t find the system either. However, the system is still completely working and connected to the Internet, as I can play music with Alexa just fine. So it’s not a matter of the system losing its internet connection; it’s just that my phone can’t seem to find it anymore.Last time this happened, completely restarting all my devices and my router solved the issue. (Restarting the phone, on its own, doesn’t help.) However, it’s happened a couple more times since then and I really don’t want to have to go through the hassle of restarting everything every few days, so I’d like to get to the bottom of what’s actually causing this. I assume it’s something to do with my router, but I haven’t actually changed any settings on my router in months, so I’

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AjTrek1
1 year ago
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scottyboi08Trending Lyricist I
asked in Home theater

How do I stop my new Sonos One SL dropping off my controller?

My new Sonos One SL drops off my controller, or stops functioning on the controller like as if it loses signal. It keeps playing with my Beam and Play 1 in the other room, but at times I can’t change the volume until it finds the system again on the app. Or like just now, I go to listen to music on the One SL and it’s not on the app, unlike my Beam or Play 1. They’re only in a room next to one another, and the room that the SL is in, does not have signal issues for any other devices like an Echo Dot, mobile phones, or laptops etc.All the devices are wireless. This is happening daily.

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Corry P
1 year ago

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