Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,406 Topics
  • 18,498 Replies

3406 Topics

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dymoyContributor I
asked in Home theater

HDMI issue

Hi,I set up a new Beam2 to an LG LCD tv via HDMI Arc. When I turn off TV and turn on again after about 5 seconds I get a  Sonos screen. I have to manually select the cable tv HDMI 2 input.  Only happens when I turn off and on TV.  Any suggestions?David

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buzz
1 year ago
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Moondoggy51Contributor II
asked in Home theater

Is there an option to see the volume level of the Sonos Beam on my Samsung TV

I purchased a Sonos Beam a few years ago and when it was connected to my very old Samsung Smart TV when I adjusted the volume up and down I saw volume control numbers on my TV.  When I upgraded my TV to a new Samsung Smart TV and connected my Sonos Beam the volume indicated on the left side of the screen does not show any volume level numbers, Just a Plus and Minus symbol.  Today, we had a very brief power outage and the TV displayed a picture while the Beam was still powering up and when I adjusted the volume I noticed that before the Beam was operational the TV had volume level numbers but once the Sonos powered up, it was back to Plus and Minus.  So obviously there’s something with the Sonos that’s controlling what the TV displays and what it doesn’t.  So my question is this..Is there a setting within the BEAM to that controlling the display that I can adjust so I can actually see the volume level? 

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J
1 year ago
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EthieContributor I
posted in Home theater

connect tv to sonos arc

Cannot connect TV to sonos arc

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Airgetlam
1 year ago
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Ivan XAvid Contributor I
asked in Home theater

Does Arc SL support TruePlay? Why do the One SL and Five User Guides suggest no TruePlay?

There’s a lot of inconsistency in the support pages and documentation around Trueplay. Trueplay-compatible devices and Sonos products says: “Trueplay tuning is supported by all Sonos products except Port, Connect, and Roam SL.” So, that implies even mic-less products like One SL, Arc SL, and Five have Trueplay. Seems straightforward.BUT:One User Guide: “When the microphone light is off...Microphone-dependent features like Trueplay are unavailable.” This implies that a mic-less model like One SL can’t do it. There is a Trueplay section in this guide.One SL User Guide: No Trueplay section, as found in the One User Guide, implying One SL doesn’t have Trueplay. Trueplay is mentioned in the product settings section, but that section is also somewhat generic, including settings only relevant to other products, like Battery Saver and Line In.Five User Guide: No mention of Trueplay at all. (Though the old Play:5 (Gen 1) User Guide covers it!)Arc User Guide overview section: “Effortless setup w

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106rallye
1 year ago
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billiejoe87Chromatic Producer I
asked in Home theater

Benefit To Wiring Amp To Sonos Arc?

Hey Everyone,I’ve got a Sonos Arc with a sub and Sonos AMP connected to ceiling speakers.The AMP and Sub are very close by to the Sonos Arc. Is there any benefit in putting an ethernet cable in between the Sonos ARC and AMP? Neither are connected directly to a router as I have another speaker wired to the router in another room to create SonosNet.I’d assume putting a cable in between the Sonos ARC and Amp would make it more reliable as the home theatre setup doesn’t need to communicate over Wifi. 

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M
1 year ago
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justintlapContributor I
asked in Home theater

HELP! I have no clue how to connect my TV to my logitech speakers + Sonos surround sound

I’m sorry if I couldn’t find the topic for this and thanks in advance for your help.  My setup: 2 Sonos Ones. (rear left and rear right mounted on the wall) Sonos Beam - on the TV  Sonos Port  Logitech Z623 speaker system (two speakers and a sub)  I am struggling to find a way to get the sound to come from my TV - out of the logitech and sonos I thought the Port was the answer but it seems I was mistaken Please help! 

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buzz
1 year ago
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mjnewtonTrending Lyricist I
posted in Home theater

Unexpected sub impact in Ambient music playback mode

From searching I’ve found this mentioned before but unfortunately there were no follow ups so forgive the repeat.I've just picked up a pair of Ikea Symfonisk bookshelf speakers for the rear surrounds and am finding them to be a great complement to my Arc and Sub for watching TV. I have been experimenting with the Music Playback setting (for non-TV listening), and its Ambient and Full options, and having tried both I am definitely leaning towards Ambient as I think I prefer the slightly more localised sound that it allows, and in contrast the Full setting just sounds a bit too much 'everywhere' for my liking.However, I've noticed an unexpected downside - the Ambient setting appears to reduce the sub output slightly for some reason. I first suspected it audibly but it became much more obvious when holding my hand over the sub's output hole where it is easy to actually feel the difference.Why would it do this? The Music Playback option description implies that it only affects the surround

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M
1 year ago
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jamiehcContributor I
asked in Home theater

Surround One SLs not appearing in the app when Arc is switched off

Hi, I'm new to the Sonos home theatre but have long had some play 1s. We recently installed the full surround set, moving an old play 1 away and having one of the surrounds in the same area. We are a ‘switch everything off at the wall’ household. I had assumed that it would be possible to turn on one or both One SL and ask it to play music, without needing to turn on and use the full surround sound system. When I turn on a One SL in isolation it never shows up in the app.Is there a way to make them behave standalone when turned on without the Arc? And when turning the Arc on, having them auto join the arc? Thanks,Jamie  

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Corry P
1 year ago
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X44davContributor I
asked in Home theater

Help!! Stuck with stereo 2.0

I have a sonos Arc, sub abs 2 sonos one speakers.I have just bought a new LG 77” model.I have the earc hdmi cable.I am only getting stereo 2.0 and I am pulling my hair out.Tried sonos chat but that did not help.it says Dolby vision on Netflix and Disney.     

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Ken_Griffiths
1 year ago
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Ketan ShahContributor I
posted in Home theater

Have anyone had a pathetic customer service experience trying to return

Did anyone had totally dismal experience while trying to return the Sonos Product. I bought Arc and Sub. Immediately after getting them, I have been trying to return them but in vain. No response on chat, email. Phone wait is pathetic. One day it said 115 min. Today it said 25 mins, but am holding line from 40 mins. Is someone at Sonos listening? Why are you claiming 45 days return policy if none exists? If someone has been successful in returning or working it out with Sonos, please provide guidance. Emails and chat have not helped so far. Online I am not able to generate RMA - it says product not eligible for return policy. I don’t understand why it says that, as its bought just a week back.any help or guidance is appreciated.   

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S
1 year ago
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Laguna8Avid Contributor II
asked in Home theater

Surround Problems

Up until yesterday I had no issues with my Sonos Beam and 2 Sonos Ones then something went wrong and I had no sound whatsoever.I reset everything and my Beam is working but one of the Sonos ones just seems to be blocking everything and I have a constant error when trying to set up the surround saying that the speaker is not connected to the network even though I have reset it at least 6 times.How can I delete it from the app and start again because this seems impossible.It is unbelievably frustrating that I cannot fix this

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L
1 year ago
SarahN
SarahNHeadliner I
posted in Home theater

Possible solution for having trouble pairing a TV remote with optical only product - Ray, Playbar, Playbase

So I bought a Ray for my spare room which I’m very pleased with. I found out something interesting today too, after having difficulty pairing the TV remote via the Sonos app. It is a TV remote which had previously failed to work with a Playbase so I wasn’t at all surprised.I read a review where the reviewer had similar issues pairing his remote, but he found out that his remote uses ‘Toggle Bit’ for its remote controls. In other words, when you hit the same button twice, the remote sends a different signal for each, alternating between two IR codes. So he worked out a work around by following the Sonos setup routine; but after every requested button press, he covered the remote’s IR sensor and hit the button again before continuing with the wizard. So essentially with say the + button, press it aimed at the Ray, then cover sensor with hand and press again, then press again aimed at the Ray, cover and press again, and finally press the last time aiming at the Ray. Repeat then for the -

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buzz
1 year ago
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DanhallsContributor I
asked in Home theater

Beam suddenly having Hdmi conflicts with PS4, no changes to set up for years

I’ve seen a few similar threads but haven’t been able to find a recent one or one with a solution that works. I have a Sony TV, PS4 and Sonos Beam and they have worked without any issues for about 5 years. I have not changed a thing in the set up but this week the sound switches from the Beam to the TV and when I try and change it back I get an HMDI conflict message. If I unplug the PS4 hdmi then I can set up the Beam again, but as soon as I plug the PS4 back in it has another conflict. I’ve tried turning everything off and back on, and also changing HDMI leads but neither solve the issue.Does anyone know why this has started happening and have any ideas on how to fix it?

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D
1 year ago
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akracing7Contributor I
asked in Home theater

Sonos Beam Constant Restarts with TCL Roku TV

Hi.I have a Sonos Beam Gen 2 and TCL Series 6 55” Roku TV (55R635) and I have them connected via eARC HDMI cable.I’ve had the Beam for about six months and over the last two months I have to constantly unplug and replug the Beam to get sound going. I’ve tried three different HDMI cables to no avail.I just completely reset everything with a new 8K HDMI cable, unplugged everything and waited ten minutes and reset from scratch. The Beam was found in CEC and everything was fine. Then I plugged in the cable box and xBox and then the Beam drops out of CEC, but the sound still worked. Then after the TV goes into sleep mode and if I want sound when I turn the TV back on, I have to unplug the Beam and then plug it back in and then I have sound.I have a similar TCL Roku TV in another part of the house with a Bose soundbar and have never once touched it after initial setup, so I’m at a loss here.Thanks.

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A
1 year ago
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DarthGWContributor I
asked in Home theater

Trying to setup Beam Gen 2 - fails on NFC and Ethernet

been trying to setup my first sonos device (Beam Gen 2) on the S2 app on my Android 11 phone.S2 detects Beam but then claims it cant detect the Beam via NFC. checked on my phone settings that NFC is enabled and the app has full permissions.switched to ethernet, no luck. its definitelt not the cable or the port because my LG TV connects perfectly fine. need help before i throw the towel and return the device for something else.

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ratty
1 year ago
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loobar23Avid Contributor I
asked in Home theater

Panasonic TX-65JZ1500 and Arc Audio Drop

I’ve had a new Panasonic TV for two weeks. Connected to Arc via eARC using certified HDMI cables. The Sonos room comprises the Arc, wired to router, a Sub (wireless) and two wireless play 1s. There is an annoying issue where the audio drops on the Arc for about five to ten seconds intermittently. It happens once per day, though for the first time it happened twice yesterday, within 30 mins of each other. This is mostly when watching live TV. As it is only once per day, it is quite hard to replicate and test on orther sources (apps on TV, NVidia etc.).This issue did not happen on the replaced TV; one of the reasons for the new TV was to utilise eARC.Any ideas? If a Sonos tech is available, the diag is 808361536.

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Ken_Griffiths
1 year ago
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EmanoContributor I
asked in Home theater

Panasonic (ARC) + Firetv stick 4k Max + sonos beam g2 + 2xSymfonism

I thank that something is not ok with my setup.  so when im using native Netflix app from my tv everything is perfect (i got dolby dogital 2.0 oraz 5.1 )  When there is stereo (dolby digital 2.0 oraz stereo pcm) i can hear some sounds from satelites (symfonisks) but when im watching same movie (that is not 5.1 but stereo only) VIA netlix (Firestik) at the app is always (dolby digital 5.1) and i cant hear any sound from satelites everything is perfect with movies that have 5.1 (working fine via both Netflix apps) btw. At Fire stick settings im using dolby dogital (not best ) couse with best firestick is using dd+ that my panasonic cant use via hdmi arc and i was Geting only stereo pcm (with i could hear some sound via satelites) just wondering if my setup is ok…  

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Airgetlam
1 year ago
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billiejoe87Chromatic Producer I
asked in Home theater

Wiring As Many Speakers As Possible And Disabling Wifi

Hey Everyone,I know the general way of thinking here is to only wire one speaker to Sonos, however I have a tonne of wifi devices at home and my house tends to be a difficult wifi environment even when using SonosNet.I have 20 Sonos speakers scattered around, and the Symfonisk Lamps in particular seem to have really poor wireless connectivity and frequently drop out regardless of the SonosNet wifi channel.My ethernet network consists of a main TP Link Deco Router linked to a 16 Port Unmanaged Switch in my office which then feeds into 3 different locations in the house each with their own unmanaged switch on each end and Deco Access Point. I have found that wiring in as many Sonos speakers as possible to ethernet solves a huge amount of the issues I have with SonosNet. I’ve managed to wire in 11 Sonos speakers and leave 9 to SonosNet and the experience is vastly better.The issue is, if I have anymore than one of the ethernet wired speakers with Wifi enabled everything works really well

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B
1 year ago
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ShemlooContributor I
asked in Home theater

Does Arc work on beamed ceilings?

Hello thereI would like to purchase a Sonos Arc but I wanted to check that it will work well with beamed ceilings. I have a small living room with a 7 foot ceiling that has beams. In terms of set up they would be running from fireplace to back wall. The Arc would be above the fireplace. Any advice would be much appreciated.

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skullc
1 year ago
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tom-bowContributor I
posted in Home theater

Sonos Ray w/ 2x Symfonisk and Samsung Q9FN DTS passthrough issue

No options for Ray owners yet on the forums I see! I’ve spoken to both Sonos and Samsung about this and neither can resolve it. I’ve discovered that this model of TV possibly isn’t capable of passing through a DTS signal via Optical Out. I’ve tried this with several bluray discs on both a PS5 and a Sony UHD player. Under Expert Settings Bitstream is selected. When receiving a Dolby signal, it allows to choose between Digital Output Audio Format PCM or Dolby Digital. With DTS, only PCM. Would that PCM signal be the TV outputting 2.0 or the Ray receiving the DTS signal and outputting it as 2.0? Unless the Sonos can’t process a DTS 7.1/5.1 True HD signal? Does anyone know? It’s still a bit of a mystery. edit - it seems Samsung only allowed for DTS passthrough on TV’s from 2020 onwards. Mystery solved; but if anyone else is having the same problem, there’s your answer.

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Ken_Griffiths
1 year ago
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RichCOContributor I
posted in Home theater

Sonos Arc & Meraki Set Up

I recently purchased my first Sonos product, the Arc.  My network is Meraki MX64 based with a PoE MS120-8lp switch and a MR36 AP.  The set up instructions seemed simple enough but I could not get my iPad and Arc to connect to complete the install.  With help from Sonos support and Meraki support, they connected right away.Here is the combined list of the instructions from Sonos and Meraki that brought it all together:Log in to the Meraki router. Open the Wireless tab. Select Firewall & traffic shaping. Under Layer 2 LAN Isolation, change the setting to Disabled Under Layer 3 Firewall Rules, change the setting for Local LAN to Allow. Under the SSID Configuration, change the setting Addressing and Traffic Client IP Assignment to Bridge modeI hope this helps anyone with a Meraki network who wants to get the Sonos working smoothly. RichCO

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Corry P
1 year ago
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VaticanContributor I
posted in Home theater

my Sub and rear symfonisks loses sync with Arc, very frustrating

I’ve had this setup for a year without any issues and now all of a sudden, my rears and subs syncs out with my arc…I can easily notice because I hear echoes and when I pause the movie or show it will continue to play for a second. Only resetting the power on my speakers fixes it then it comes back later randomly. What gives ? I didn’t pay $$$ for this sort of inconvenience.  

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G
1 year ago
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paulanContributor I
posted in Home theater

Sonos Goes Silent after turning off/putting on TV

We just had a Sonos Arc installed with new SAMSUNG QN65S95BAFXZA OLED 4K TV.  I noticed that every time I turn  off the TV with the Xfinity remote and then put it back on, there is NO volume. I have to click the volume button to get sound. This is very annoying. How can I fix this? Thanks for the help.

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AjTrek1
1 year ago
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dcacarrContributor II
asked in Home theater

Sonos Beam and headphones

The Beam is connected to my HD Samsung smart TV and Sky box etc and of course with no jack the Sonos will not connect directly to headphones. Is there an adapter/conversion unit that will enable me to fit in and then make use of the headphones, please? I am not at all technical and in my 80’s so any thoughts will be much appreciated. I thought that I had seen a suitable converter?

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D
1 year ago
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JoachimHankaContributor I
asked in Home theater

Beam(2) with Samsung UE75 and HDMI / output switches from speaker to HDMI and back

Greetings!Beam (Gen2) ist connect to Samsung TV UE75 HDMI Arc Port (HDMI2).Beam works nicely as streaming device for music.Here’s the issue: on the TV setup, the audio output device switches every few seconds from HDMI (Beam) to the internal TV speakers, back to HDMI, back to internal…For the few seconds, when the output device is HDMI, Beam works and sounds great.Any ideas?TV and Beam are on the latest software releases. Both have been rebootet. The HDMI cable in use is the one which came with the Beam system.Thanks a lot in advance and best regards!Joachim

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J
1 year ago
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