Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,457 Topics
  • 18,741 Replies

3457 Topics

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WhiskerBiscuitContributor I
asked in Home theater

Beam Gen 2 and hearing aids

My wife has a Costco Kirkland signature 7.0 hearing aid.  We recently bought a Beam 2nd gen sound bar from Costco.  Older hearing aids like the 7 can have Bluetooth added on for a minimal expense, although the user has to wear an external dongle (which is definitely not ideal).Costco has newer models that have Bluetooth included, and her current aid works great except it doesn’t have Bluetooth, and there’s not much benefit to switch if the Beam doesn’t help her.Does the Beam 2nd gen have any Bluetooth support or support for hearing aids in general?

3
Stanley_4
1 year ago
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TullochContributor I
asked in Home theater

Distorted dialogue through Beam 2

Hi there, I recently purchased a Beam Gen 2 which I use to listen to the TV and music streaming apps, I do not have a sub or surrounds. I use a Foxtel iQ4 box which connects to the TV via an HDMI cable and can transmit Dolby 5.1, 2.0 or PCM which I then port directly to the Beam through the HDMI-ARC output port on my Sony TV. I use the TV’s “Pass through” mode which does no decoding of the audio signal, otherwise I get lip synch issues with the audio (the sound is delayed). I have the ability to output compressed audio from the TV to the Beam without modification, or convert it to PCM if I choose.I have noticed that when watching the TV in Dolby Digital 5.1 or 2.0 mode, some lower frequencies that are especially associated with male voices are significantly distorted even at low volumes. This is repeatable and removable by changing the output to PCM audio (but then the sound quality is noticeably inferior). Various scenes in Apollo 13 (such as the CO2 scrubber scene) and the local news

6
Airgetlam
1 year ago
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Ice PapaContributor I
asked in Home theater

Bonding Disabled Wireless arc with wireless surrounds

I have 23 Sonos components and am converting at least half of them from wireless to wired. In one room, I set my Arc and Sub as “Disable Wi-Fi”, but my surround speakers (Play:1s) are wireless. How does the Arc bond with the surrounds in this case?On one hand, I would hope the Arc’s 5 GHz radio would be used for this. But since I designated it “Disable Wi-Fi”, I’m guessing the Arc would go through my wired network, to the Sonos speaker acting as the SonosNet bridge (different room), back to the wireless surrounds.

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ratty
1 year ago
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GeewhizContributor I
asked in Home theater

Symfonisk sound breaking up

My Symfonisk bookshelf speaker sound constantly breaks up, it’s never been great since I bought it along with the beam and lamp speakers.It’s in a room with a good Wi-Fi signal, when I run a speed test from the room it’s over 470Mbps and there’s nothing else being used in the room to interfere with it.I’ve gone into the Sonos app and submitted diagnostics so hopefully someone can help with this issue.

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Corry P
1 year ago
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zachleeContributor I
asked in Home theater

samsung not connecting to SONOS over eARC after casting music to Sonos

I have a Samsung 2022 The Frame TV and Sonos ARC. After casting music to the Sonos from an app like pandora, and then disconnecting from the Sonos, I cannot hear audio through the TV. It requires a full power-cycle for the Samsung to recognize that the Sonos is connected over eARC. Has anybody seen this? I feel like the default behavior should be the eARC link is the highest priority sound source. Thanks,

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Ken_Griffiths
1 year ago
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dantoni2Contributor I
posted in Home theater

Sonos Arc Volume Issue

Hello Everyone,I’ve owned the Arc for about two months now, I’ve noticed at times in order to properly hear what's being displayed on the TV I have to crank the volume high. I’ve tried everything, from resetting the Arc to changing the settings in the app and the TV. ​​​​​​The TV that I’m using the Arc with is the Sony A90J. I had the beam before and NEVER experienced this issue. Thank You

1
106rallye
1 year ago
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bachya1208Contributor I
asked in Home theater

Sub says it's connected to Playbar, but no sound is output

Hello,I’m having an issue when I try to add my Sub (wifi) to my Playbar (wired with wifi disabled). The iOS app chugs away for a while, then says, “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”However, when I exit that screen, it shows the Sub paired to the Playbar – I can turn it on/off, manage its EQ, etc. However, when I play something through the Playbar, no sound comes out of the Sub.I’ve submitted diagnostics 1420622505. Thanks!

2
106rallye
1 year ago
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Western 1Contributor I
asked in Home theater

No Sound From Sonos Ray With Vizio D43-D2

The Visio TV is located in my backyard bar area.  I have many Sonos speakers throughout my home so wanted to buy the Ray to couple with this TV and also join my Sonos family of speakers extending the music to the outdoor bar. I have been unable to get the TV audio to play through the Ray so seeking some community input. It’s an inexpensive and older TV but it does offer optical out. There are only a few settings on the TV to alter the audio output but I haven’t been able to find the combination to make this happen. I am using an Apple TV 4K gen 1 as my only source to the TV. I have not yet tried a different optical cable so a bad cable, which came with the Ray, is a possibility.  Here are the TV and Apple TV setup options that may/may not be in play for this:Vizio D43-D2 TV Settings TV speakers on/off - I set to offDigital Audio Out - PCM or Bitstream. I have tried both but believe PCM is correct for the RayCEC - Disable/ARC only/Enable. I have tried all but not sure of the relevance w

11
W
1 year ago
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mcfc4heatonsAvid Contributor I
asked in Home theater

Glitch When Turning Volume Down

I have the Ray bar & 2 x Play: 1's in surround set up and there seems to be some kind of glitch when i use my remote to turn the volume down. I've repeated the remote setup process a few times & still get the same issue, if i use the volume down button on the remote, the sound goes off completely, if I tap the volume up button the sound returns.

3
Ken_Griffiths
1 year ago
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User379078Contributor I
asked in Home theater

Arc disconnects from system after installing Sonos voice assistant

I have a Arc, sub, and two SL One grouped for surround sound.  After the update of Sonos voice assistant every couple days the sound bar stops playing Sonos Radio or Deezer and does not show up in the Sonos app.  It is not clear but the OS might be rebooting and then connects back.  I had the same thing with a SL one that the SonosNet is started from.I removed the Sonos voice assistance from all of the speakers to see if this helps but does not. This happens when streaming music vs watching TV.

1
Airgetlam
1 year ago
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gstjohn62Contributor I
asked in Home theater

Play music from receiver to arc and one sl

I would like to play music (both radio and turn table) on my Arc soundbar as well as my One SL speakers.  Here is what I tried and it has not gone well:  First I purchased a Port and a receiver.  The receiver I purchased did not have a Digital Audio Input, which the port instructions say you need.  I then purchased a Denon receiver that does have a digitial audio input but you have to hook it up to a tv to set it up.  I just want to play radio and use my turntable from the receiver to the soundbar/speakers I have set up.  How do I do this?  What receiver should I use.  Thanks for your help!

2
Stanley_4
1 year ago
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Robbo32Trending Lyricist I
asked in Home theater

stranger things Netflix

Watching Stranger Things on Netflix which states it’s an atmos soundtrack but beam Gen 2 says it’s Dolby digital plus 5.1 ?LG 65BX oled connected to beam via earc TV set to pass through, other Netflix atmos content plays as atmos via beam strange ? or am I missing something ?

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R
1 year ago
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jsquanceAvid Contributor I
asked in Home theater

Sub distortion on tv when streaming through Roku

I have a Roku ultra that streams to my Samsung tv.  I use an HDMI to push sound from my tv to my sonos beam.  I have a sub connected wirelessly to the beam.  My issue is that I get consistent distortion during low range “ominous” scenes during action movies, Stranger Things, etc.  I’m stumped as to how I resolve.  No issues when streaming music.  I’m guessing I’m missing something simple but I can’t seem to figure this out!  Any help appreciated.  

1
Ken_Griffiths
1 year ago
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PaoloDeFTrending Lyricist I
asked in Home theater

Beam disappers while using streaming music services

Hi Everyone, I bought a Beam (Gen1) less than 2 years ago. By end of 2021 I added a Sub (Gen3). They have been working fine for some time, but a couple months ago Beam started disappearing from the app.Music stops playing, then, in the System info, Beam (sometimes Beam and Sub both) appears without any info, then Beam disappears completely and I get the message: “Sub (?+Sub) - Device is not configured” ” instead of “Living room (+Sub) - Beam” in the System-products menu. After some time, just few mins, the Beam appears again and starts working (till next time).A few additional info: this happens only using streaming service (Spotify, Amazon Music, Sonos Radio). It never happens when playing TV or streaming from phone or music library (NAS).At first it happened randomly. It could work fine for 30-45mins or more. Recently, this happens every few mins. Usually, no more than 10, sometimes even in a couple mins.Sub is wired to my router, Beam is on wifi. They are on Sonos Net - both are lis

6
P
1 year ago
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Paddo42Contributor I
asked in Home theater

sub no longer powers up

My sub won,t power up.  No light and is listed as missing by the app.  Tried different power outlets, leaving unplugged overnight etc. Any hopes here or is it dead?  If so that’s pretty poor for an expensive device only a couple of years old.

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P
1 year ago
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mcfc4heatonsAvid Contributor I
asked in Home theater

TV Only Outputs Sound To Ray and Play 1s in Surround Sound Setup

I have HiSense TV (model: h50n5300) - I have surround sound set up and when playing music it is working as expected, however when switching to TV the sound is only outputted through the Ray soundbar. The TV supports 5.1 surround sound with RAW and PCM audio settings.

9
M
1 year ago
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rojerContributor I
asked in Home theater

Sonos Arc can not connect to LG C1

I just purchased a new LG C1 65 and Sonos arc SL from Costco. And I hooked the Sonos arc with the original HDMI cable to LG C1 HDMI-4 (all four HDMI ports support ARC/eARC). But somehow Sonos app shows ‘Can not connect to LG speaker’. I have turn on the following options for LG C1:Sound out: HDMI ARC HDMI input audio format: Bitstream Digital sound out: pass through eARC: Enabled  Simplink (CEC): On

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R
1 year ago
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mcfc4heatonsAvid Contributor I
asked in Home theater

Surround Set Up - Individual Speaker Volume

I have just bouight a Sonos Ray and set up surround sound ith my exisiting pair of Play 1s.I would like to tweak the volume of the speaker indiviually, in particular make the Play 1s a tad louder in than what they are now in the Surround set up, is that possible?

8
Ken_Griffiths
1 year ago
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ifrench66Contributor I
posted in Home theater

Sonos Beam, Computer Monitor and PS5

I have been using a Beam 2 by connecting my PC and PS5 through a HDMI Switch that also had optical out. I used the optical out with the Sonos converter to HDMI and al worked well.I have just upgraded my monitor to have HDMI 2.1 so I can run my PS5 @ 120Hz. Connecting everything up the same way I am not getting any sound. I am assuming that is because of I have introduced HDMI 2.1 or at least that is the only difference from my original set up.I have searched high and low for a HDMI 2.1 switch with either eARC or optical out thinking that will solve the problem but i cant find anything.Has anyone else had the same problem and if so have you managed to resolve it.

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Ken_Griffiths
1 year ago
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Kmay73Contributor I
posted in Home theater

Why can’t i get atmos with my Arc on vizio m556-h4?

I recently bought an Arc, two bookshelf speakers and a sub. I have it going through an 8k HDMI cable to my eArc port and eArc is turned on through the settings on the tv. When I try to play music or movies with atmos, it never says I’m getting atmos on my app. Please help. 

13
G
1 year ago
A
ARCguyContributor I
posted in Home theater

CANNOT CONNECT ANYTHING TO NEW ARC

Been searching through this topic and finding nothing that helps.    Bought a new ARC.   Attached to my house wifi.  Robust system over Cat6A cable with multiple access points.    Took a working sub and two One’s from another system.  Factory reset them.   Added them successfully to the same room as the Arc.  But NOTHING will connect to the ARC.   Wifi is. enabled.  I have restarted the ARC.  Settings on TV correct (HDMI to Arc input, etc.).  Restarted TV.    Nothing.   Maddening.    Please help.    FYI, I cannot connect with an ethernet to anything.   Router is in the basement in a cabinet with other equipment.   Thanks.

3
ratty
1 year ago
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rgrenaderContributor I
posted in Home theater

Sonos 1 and Sonos 2 Incompatibility

What moron in Marketing came up with the concept that, moving forward, all new Sonos hardware would be Sonos 2 compatible only?  It had to be Marketing, because no Tech weenie would ever do this.I have Sonos speakers throughout my house, 10 separate devices in all working seamlessly to provide high quality tunes in every room and outside.  But today, I purchased a Sonos Roam, only to find out that it was incompatible with my existing Sonos 1 system, and if I moved forward, I would be forced to have 2 separate Sonos 1 and 2 systems, neither of which will talk to each other, on my network.If my existing Playbar, which is paired with 2 ea S1 speakers dies, and I have to replace, am I out of luck?  I am not about to replace all my hardware, which would require a considerable investomet, for a mediocre outside speaker.Just f-ing unbelievable. 

7
ratty
1 year ago
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percussiveContributor I
posted in Home theater

Cable position when wall mounting Sonos Arc

I am about to wall mount my Sonos Arc using the Sonos wall mount. My electrician has layed a conduit channel within the wall for cables (power, HDMI and ethernet). However, for my preferred position of the TV and Arc, this conduit channel lies to the right of centre when looking at the arc from the front (approx 150mm from the right edge of the Arc). If the cables are brought out of the wall at this point, will it still be possible to connect them to the Arc at the insertion points further along the Arc, whilst using the wall mount, or will the cables get in the way or be visible? Cheers

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P
1 year ago
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MeckkContributor I
asked in Home theater

sonos beam

Impossible d'utiliser l'application avec ma Beam 

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Ken_Griffiths
1 year ago
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FoodfiendContributor I
asked in Home theater

How do I get my Sonos system to NOT send 2 channel music to the center channel Beam?

I have the Amp with Sonos ceiling speakers and the Beam G2.  When I try and play music from Spotify, it up mixes to some faux 2.1 signal and plays out the center channel using the surrounds rather than just playing music out the L & R channels from the Amp.  I am finding that once you add a center channel, it turns your amp and ceiling speakers into nothing more than an expensive rear surround speakers.   Is there a way to NOT use the center channel for music without having to reconfigure the entire system every time (remove surrounds)….like every normal AV receiver?  

5
J
1 year ago
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