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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,501 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5552 Topics
C
cholicoContributor I
posted in Home theater
Building a Home Cinema

I have a sonos arc, a Sub and 2 play 5 (2 Gen).What are your recomendations for building a home cinema system with these speakers? I can put the play 5 as surround speakers, but i can still listen to music in stereo with them?With this setup will lost the power that a play 5 can bring in stereo music ? Thanks in advanced for your attention!!!!

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Stanley_4
9 months ago
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Luca RoncadorContributor I
asked in Home theater
Connection Soundbar Sonos RAY with two ONE SL

I own two Sonos ONE SL speakers paired together. Wanting to expand the system, I would be interested in purchasing a Sonos RAY soundbar, to place under my TV.Is it possible to connect the two ONE SL speakers with the soundbar to create a Home Theater system?Thanks for your answers or suggestions.😉

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jgatie
9 months ago
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JuriJuriAvid Contributor I
asked in Home theater
TV group volume via remote TV controller issue

Hi Sonos, Could you please fix issue with volume control on Groups please? Now what I am referring to is that when I have Group created for living room with Arc + Sub Gen 3 and 2 Era 300 and two Ones when I control the volume via remote control the volume goes up only for the Arc+Sub and Era 300 the other speakers which are added in the group as well does not move volume as they should the same way as the first group. Now when I increase the volume via remote controller on TV this will break the whole setup completely and I need to go to my phone to increase the volume via phone for the other group which is the two Ones. Can you please fix this via update please that we can use only the TV remote control for the whole group when TV is playing?? Thank you. 

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Corry P
8 months ago
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Kevin11942Contributor I
asked in Home theater
Placement for Era 300 for long couch

My couch is 14 feet away from my TV which has an Arc and Subwoofer. I was thinking about getting the Era 300 but I’m unsure where to place them.  My couch is 13 feet long, against a wall and the left side is only one foot from the a pillar.  Is the eras 300 the right product and where should I place them?  

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Corry P
9 months ago
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jasonb78Contributor I
posted in Home theater
Pair Sonos Soundbar with Sonos AMP for Surround Sound

Hello, I am looking to upgrade to Sonos in my living room and use some existing hardwire speakers. Currently I have a hard wired center speaker, SUB and Rear R and L In Wall Speakers, all traditional wired. All of this speaker wiring goes back to a network rack in another room of the house. What I would like to do is get a Sonos ARC or Beam Soundbar to replace the center speaker and connect it to my TV with HDMI/ARC port. Then I’d like to pair it with a Sonos AMP to drive the existing SUB and R/L Rear Speakers.Can this be done where the Soundbar will use the AMP to drive the REAR R/L and SUB channels? Any links to KB articles or how-to? I read another post where this is supposed to be possible but it says the AMP and Soundbar have to be line of sight in the same room which has me concerned and confused. If the to Sonos products are on the same LAN, why do they need to be in the same room. Due to the construction of the room and the fact that the wiring is already run to another room, l

3
Airgetlam
9 months ago
A
Ak89Contributor I
posted in Home theater
sonos arc on lower volume

Hello, im interested in buying the sonos arc. I had several concerns that i couldn't find the answers on the internet. I live in a apartment with a more/less16sq meter living room. I have neighbour's all around me and some of them dont like noise. im interested how does the arc sound on lower volumes, do you also get the full sound and details on lower volumes and is it an overkill for my size of living room. im not interested in playing it crazy loud, just want a good sound quality on "normal” lower volumes 

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Stanley_4
9 months ago
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Needhelp1234Contributor I
asked in Home theater
Sub Mini isn't visable on the app

Hi FolksNow sure if you can help but I have purchased a Sub Mini and despite doing a factory reset 3 times now, it sets up fine but just will not appear on my app and therefore I can’t link it to my existing Sonos Beam.I am out of ideas. I have unplugged the router and re-connected, factory reset the sub 3 times. It says that the product may not appear on the app and to rectify the issue simply unplug the Sub Mini and plug it in again. I did that a few times. Didn’t work.Surely it should be a very very simple process so why can’t I seem to get it working?Thanks in advanceGav 

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Stanley_4
9 months ago
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GellieTrending Lyricist I
asked in Home theater
using ARC with TV and streaming music?

I have my ARC connected to my TV. Is there a way to mute the TV sound, and stream music to my ARC? Essential looking to listen to music and have the TV on with no volume. TIA

2
G
9 months ago
A
AsvosContributor I
asked in Home theater
sonos ray and lg 55b7v

My soundbar doesnt work when I adjust volume on tv. On device connector I just choose optical connection and that’s all, there isn’t any option for choosing Sonos or anything like that. If I unpair the magic remote then I can adjust volume on my soundbar, it seems that when it pairs something change. Is there any solution? The software version is 06.10.30

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Ken_Griffiths
9 months ago
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PalmVennerContributor I
posted in Home theater
sonos connect set up

i have recently bought and moved into a property with Sonos set up - which is great!I have two Sonos Connect:Amp which work great over WiFi and I have no issues.there is also a Sonos Connect which is connected to a surround sound in the living room (5 speakers) but is routed through a dvd player. I have plugged it into the router and added it to my account to try and get it to play over WiFi but it’s not working…and I’ve tried to connect to my tv which does work but only through a dvd player I am never going to use versus my main tv provider or Amazon fire sticki am not hugely tech savvy so I’ve tried reading forums but got lost…is there anything I can do to connect the speakers over wifi or swap out the dvd player to anything else. It feels a shame to waste what someone has very lovingly invested in. i should also say all the products are S1thanks so much in advance Lauren 

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Stanley_4
9 months ago
I
IamrooContributor I
asked in Home theater
Sonos surround sound setup

Hi Guys, I have my Tv connected to Sonos Beam —> two in-ceiling with Amp—> and Sub Mini.Can i add 2x Era 100 to existing setup for better experience as I feel in ceiling is not giving enough surround feel.  Thanks in advance 

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Stanley_4
9 months ago
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DannuboyContributor I
posted in Home theater
Replacement Sonos Arc Grill

Howdy,I was wondering if anyone knows how to get the grill replaced on Sonos Arc?In short - i had decorators install a media wall, they mounted the Arc and didn’t cover it properly and as a result there are some faint smudges of paint which i want to either remove or just replace the grill.I did cheekily ask customer service for an exchange as the Arc is less than 30 days old, obviously they wouldn’t due to the nature of the damage (which i fully understand - the person will not replace the Arc either so technically I am liable, which i get - this is not about who is liable etc).I also asked cust service if i can send the ARC back and pay for a replacement grill, and was told that Sonos do not offer replacements (which i find insane for an org that manufactures speakers), and suggested i take it to a 3rd party supplier and in-turn void my warranty (which i wasn’t happy about - why would Sonos even suggest i do this? Weird). So - in summary - does anyone have any suggestions of how to r

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Stanley_4
9 months ago
P
palcoukContributor II
asked in Home theater
Beam Gen2 Intermittent ARC

Beam worked fine on previous LG, this was replaced when the LG started losing pixels.LG OLED55C34 took several attempts for Arc HDMI to connect, after a few days Beam sound lost. The mute icon showed on the screen. TV sound was fine. Changed cables with no impact, disconnected everything, connected Arc cable and used the smart TV Netflix still no sound. After much fiddling it finally connected. Al good for a few days then Beam lost again and connection couldnt be revived.I then tried the tv Optical connection with the Sonos adapter, connected immediately. Me thinks therefore that it may be a TV problem ? 

5
P
9 months ago
A
alanescottContributor I
posted in Home theater
Sonos Arc connecting to Optical

My old Sonos Playbar is done.   I want to buy a Sonos Arc but note that it is only compatible with HDMI Arc.  I only have an optical cable coming out of my TV.  Is there an adapter I can use to connect my optical cable to the Sonos Arc?

1
Airgetlam
9 months ago
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ObieOContributor I
posted in Home theater
Immersive Beam Set vs Arc with Sub

Hi all - Looking to purchase my first Sonos product and trying to decide what would be best for my living room set up used for movies and music. Room is around 20x15 but it’s an open concept to kitchen. Right now the immersive beam set (beam gen2, 2 era 100s and mini sub) vs the arc with the big sub are around the same price  What would be the best bang for my buck? Thank you in advance looking forward to the discussion.  

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Stanley_4
9 months ago
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philmorContributor I
asked in Home theater
samsung TV remote

Only some functions work on my Samsung TV remote after installing my new Sonos Arc doundbar, Subwoofer (gen 3) and two Era 100.  I can control the volume, TV settings, start Netflix, Prime from the TV remote; however I cannot change channels or bring up the TV guide.Pls advise.Thx

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buzz
9 months ago
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statisticonContributor I
asked in Home theater
LG TV + Beam 2 + Firestick 4K settings

Hi all, so I just want to know what settings to use on both my firestick and on my LG TV, in order to get the best sound possible with my Beam 2.Basically, I only have the beam, no other sonos speakers so don't have surround sound. I have read loads about the best settings to use, but can't seem to really find a solid answer.My tv is an LG 50UP75006LF 4K tv. My firestick is a 4K firestick plugged into an hdmi port on the TV. I have a beam gen 2 soundbar plugged into the eArc HDMI on the TV.I will list the current options I have on both the TV and Firestick, and I really need to know what to set them to for the best sound experience. Taking into account the only sound will be coming from the soundbar, again I have no other speakers / surround sound.  The sound options on my tv are: - DTV audio setting: MPEG, Dolby Digital, Dolby Digital Plus, HE-AAC, Auto - Input Audio Format: Bitstream, PCM - Digital Sound Output: PCM, Auto, Pass Through The settings on my firestick for audio are: - Su

5
Ken_Griffiths
9 months ago
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DkalligeContributor I
posted in Home theater
LG 4K TV - Sonos Arc, The Tv keeps turning on by itself

Hello,I just bought Sonos Arc and two Sonos One. I own the LG Tv lg65qned826qb. The TV keeps turning on on its own after 30 secs. I called the LG Customer Service and they claim it is a speaker’s issue. I tried disconnecting everything and reconnecting but the problem persists.is there anything I could do apart from putting the cable on and off the Arc HDMI port? Any other trick? thanks!

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D
9 months ago
J
jaswobodaContributor I
asked in Home theater
Ray - Dimensions

What is the distance between the rubber "feet" on the Ray?

3
J
9 months ago
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LRregContributor I
asked in Home theater
Speech Enhancement - ARC

I have recently bought an ARC and have it connected to an LG TV.This works fine, but when looking at the instructions to switch on Speech Enhancement. I do not get the box at the bottom of the screen to then select the Speech Enhancement option. The app is on IOS, which is 17.1.1 and the Sonos App and the Arc and sub are both at the latest versions.I can see what is playing on a PLAY 1 and open the similar box to what is being suggested here:https://support.sonos.com/en-ie/article/make-dialogue-easier-to-hear-with-speech-enhancement?language=enAny help would be appreciated.Thanks. 

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L
9 months ago
K
KaeyonContributor I
asked in Home theater
All peripherals disconnected (includes diagnostic number)

About 2 days ago while watching a show, my Sub Mini and both One SLs just seemed to lose connection. The Arc was still working fine so I went into the app and sure enough it said there were 3 issues. Cool, so I went in to "fix it" but I kept receiving an error that no products could be found and to try again later. Fine, we were about to go to bed so I tried again yesterday, same issue. I attempted to research and troubleshoot this for hours yesterday and have started back this morning.. I'm becoming exhausted. This has never happened before and NOTHING has changed with my network. The Arc still shows "Excellent Connection" in the app.At this point, I've tried resetting the router and modem and even factory resetting the speakers. When I factory reset the sub for example, I do get a message that prompts me to set up the sub mini. So cool, its definitely being recognized. It connects to the wifi! Getting excited I proceed thinking I'm making progress.. then I go into my settings > sy

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Ken_Griffiths
9 months ago
G
gesumaContributor I
posted in Home theater
Beam 1 and Arc

I have a beam gen 1 and recently found an open box Arc for $400. I hooked it up and will have to say I am not impressed with the Arc. It didn’t have a wow facture to me. All of my TV settings are correct on my 1 Year old Sony TV. I tried trueplay but it didn’t seam to make a difference. I am debating on returning the arc and getting a mini sub for the gen 1 or returning the arc and getting a gen2. I don’t have the money to purchase a sub for the arc just to make it sound better. 

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G
9 months ago
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bobdebrugeContributor I
asked in Home theater
Sonos Beam vs Apple TV 4k vs Samsung 2021 TV - glitchy sound continues

REPOST of a previous thread, but after all it was not resolved.Hi, I have an issue with my Sonos soundbar setup.I have a 2021 Samsung AU8000 TV, Sonos Beam Gen 2 (Sonos HDMI cable) and Apple TV 4K 2022 (connected via HDMI 2.1 cable).I have just upgraded from Apple TV 4K 2017 and I started having a strange sound issue with eARC, Pass-through and Dolby Atmos enabled. The sound is distorted - high pitched and out-of-sync.If I disable any of the mentioned options, it goes back to normal. Also, this applies only to content from ATV, all internal Samsung apps sound fine.I’ve upgraded my ATV HDMI cable (no change), updated Sonos to 15.10, re-adopted my Sonos System and tried myriad different options on the TV or ATV.So in conclusion, the only change was upgrading Apple TV from 2017 to 2022 model and the issue appeared. Additional findings:Tried resetting via @GuitarSuperstar method. It now sometimes works fine (multi-channel PCM), other times switches back to Stereo PCM, other times glitches

1
B
9 months ago
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Paulbaker6Avid Contributor I
asked in Home theater
beam 2

Hi all … I currently have Playbase and 2 Play 1… I’ve never really found this a satisfying set up to replace my old wired 5.1 system.  I enjoy music, streaming videos, live terrestrial tv and good old fashioned dvd/blu-rays.  I am pondering on replacing the Playbase with a Beam 2 or Arc or just abandoning Sonos all together. Would the Beam with my 2 Play ones give me the immersive sound I’m missing? Does it do that on all sources, just streaming services, just blu-ray etc?  thanks! 

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P
9 months ago
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Pajaelis390Contributor I
asked in Home theater
Surround sound - ARC soundbar plus in-wall rear speakers and subwoofer

Hi - I am considering purchasing the ARC soundbar to set up surround sound for my TV.  I already have in-wall wired rear speakers as well as in-wall wired third party subwoofer.   I had a couple of questions on set up:1. I think I can set up the rear speakers using a Sonos AMP that will connect to the ARC, but then how do I connect the third party subwoofer - do I connect it through that the Sonos AMP that the rear speakers are connected to or does it somehow connect to the ARC?I’ve read elsewhere on these blogs that if I use the TV remote to control the sound of the TV, that the ARC volume changes but the rear and subwoofer volumes need to controlled separately on my Sonos App.  Is that true? Is there a workaround for that? For the subwoofer, if the setup in #1 doesn’t work for the TV, would this set up work for music at least? 

1
Sotiris C.
9 months ago
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