Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,821 Topics
  • 20,815 Replies

3821 Topics

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Jonny_MontanaContributor I
asked in Home theater

Echoey sound with Arc and Amp

TV to Arc via HDMI, Arc wirelessly to Sub, SL’s (one room) and Amp (another room) and passives wired to Amp. The sound is echoey when the Amp is on and grouped with the Arc. Is this because of delay and how do I fix. My network is super fast and the Arc and Amp are within a couple feet of each other. If indeed the wireless setup is the issue, what’s an alternate setup? 

1
J
11 months ago
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PlsPlsPlsHelpContributor I
posted in Home theater

Problem setting up CEC with arcana + projector + chromecast

Hi all,Just bought a Sonos arc and I’m having a bit of trouble setting up a TV. My current set up is an HDFury Arcana that has a Chromecast plugged into it and then one output going into my projector and one arc output going into the Sonos Arc. Things I’ve tried:> unplugging everything> checking the arcana module about CEC problems> don’t have a CEC TV to set it up with> skipped through the TV set up in sonosPlease advise, absolutely stumped on how to use a Sonos Arc in this setup!

3
G
11 months ago
RaultTN
RaultTNProminent Collaborator I
asked in Home theater

Alexa reminder lowers max volume on Sonos Beam

Hi all. So I was finally able to isolate the issue and recreate. Currently have a Sonos beam connected via arc to my LG TV. Everything works and sounds great……until I set a reminder on my echo show which announces on several other echo devices AND my Sonos Beam through my tv. What happens is, once the reminder is communicated through my Beam, the volume on my Sonos Beam is altered (significantly lowered) and my 100% volume is not very loud at all. Normally I can’t hardly stand next to it at 100% volume but after this reminder I can crank it to 100% no problem. sIm struggling to figure out if this is a Sonos, Alexa, or TV issue?  Only when I unplug the tv, beam, and fire stick will the audio revert back? Any ideas? ThanksRick 

23
D
9 months ago
Zeek78
Zeek78Enthusiast I
asked in Home theater

Arc is frequently losing sound

When I first got my arc for 2 years ago I had a problem. Sometimes the sound just disappeared. After a updated everything was ok. But now after firmware 14.20 this seems to be back. Only difference is that now it is enough to toggle tv on and off. The first time I had to pull the plug. Hopefully a new firmware update will fix this issue soon.  I think there is way to much firmware problems with my sonos system, and I start regretting my latest purchase, two fives and a sub. Her I have problems with trueplay which only works on left speaker and sub 😢 

5
Zeek78
11 months ago
C
Chuck1001Contributor I
asked in Home theater

Amp Installation

Trying to install Amp on my app App sees the Amp, starts installation and asks for 8 digit code. It then tells you to push the green lit join button. However the join button is not lit  Stuck. Suggestions??

3
buzz
6 months ago
M
MyNameisMatthewContributor I
asked in Home theater

Replacement Arc side grille?

My Arc fell and one of the little side grilles got cracked and popped off.. is it possible to find a replacement part? It looks like it can just be popped in. 

5
S
8 months ago
N
ntxContributor I
posted in Home theater

Crackling with Sonos Beam gen 2 (Multi PCM 5.1)

Hello,I experience massive problems with my beam gen 2 when watching Multichannel PCM 5.1 content.While Multichannel PCM 5.1 content is playing I get crackling and popping sounds out of the beam sporadically but constant.The issue occurs with Multi PCM 5.1 format only.No issues at all With Dolby Atmos / Dolby TrueHD / DTS / Stereo / Dolby Digital.I tested Multichannel PCM 5.1 Content with:Apple TV 4k -> Cracklings and popsPS5 -> Cracklings and popsWhat i’ve tried:Changed HDMI Cables -> no effectTried different settings in the sonos app -> no effectRestarted everything -> no effectchanged sonosnet channels -> no effectMy Setup:Philips OLED807 SeriesBeam gen 2 with two surround speakersSettings: Multichannel bypass on TV with eARC turned onSonos connected over ethernetHere I have a diagnostics code: 412271189There are other people on the forums who experience the same issues, so i think its more of a software problem rather then a hardware issue. Some say that this prob

33
M
11 days ago
A
alringtonContributor I
asked in Home theater

Instruction on how to Install the Amp Wirelessly?

I’ve not be able to find instructions on how to connect the Amp wirelessly or if it is possible. I have a theatre room upstairs and my modem is downstairs. I have one Amp, which is going to power two sets of wired speakers. I just need to know the correct way to connect the Amp to the network wirelessly. 

1
jgatie
11 months ago
G
Gary KitchenContributor I
asked in Home theater

TV Remote not controlling Playbar

I have two Playbars both bought from the same shop a few weeks apart in 2016, connected via Optical cable to two TVs.  One with a new Samsung TV worked immediately with the TV remote to control the volume of the Playbar.  The other was on an older Panasonic TV and the Playbar volume never worked with the Remote.  The TV sound came out of the TV speakers and the Sonos Playbar, but you had to control the Sonos Playbar volume levels through the Sonos App.  I assumed this was due to the age of the TV. However, I have now moved the Samsung TV to the other room and connected it to this 2nd Playbar and the Remote still does not control the Playbar volume.  It still has to be controlled on the Sonos App.  I am now thinking there must be an issue with the Playbar. They look identical on the system, same version, hardware, series ID.  The only difference in setup is the one not working on remote hasn’t got Trueplay tuning set up as everytime I try that, it errors saying I’m not moving enough eve

4
G
11 months ago
I
IanDWContributor I
asked in Home theater

sony ag9 remote won't turn volume up on sound bar

Hi I have a Sony ag9 4K olde and have Sonos sound bar. I can’t use my Sony remote to turn volume up or down on the sound bar I have to use my sky remote 

2
Jamie A
11 months ago
Huggie
HuggieContributor I
asked in Home theater

Sub Gen 3 emits weird noise

I have just recently added a Sonos entertainment system to my bedroom. I have the Sonos arc paired with a Gen 3 sub. The sub has been causing me many problems in my 2 weeks of owning it. The sub will sound amazing when first paired and it will be booming. However, over time the sound quality seemed to decrease and the oomph that the subwoofer had was completely gone. I would have to increase the sub level even higher than normal to even try to achieve the oomph I once had. I decided to purchase the Sonos Boost to help with any connectivity issues. I cant tell if the Boost really helped or not to be honest. If i place my ear close to the oval opening in the Gen 3 sub it seems to emit a sound that sounds like an old film reel ticking over and over. When the sub was performing at its best with the oomph I was looking for, there was no weird film reel ticking sound when i put my ear close to it. I just want to figure out what the hell is wrong with it. Im sick of purchasing more things to

2
Corry P
11 months ago
P
Paulie68Contributor I
asked in Home theater

Volume control voice

When I turn up or down the tv volume level a voice comes over saying “volume increased or decreased on arc hdmi 1, so I’m wondering if that voice can be turned off? 

2
P
11 months ago
M
MelC007Contributor I
posted in Home theater

Connect Sub to Beam for TV and FIVEs for music?

I have  a SUB connected to two FIVES for stereo music listening. In the same living room we have a TV with a BEAM.  Is it possible to play music with FIVES and SUB, then watching TV use BEAM + the same SUB?when I try and connect the SUB to the BEAM it makes me disconnect the SUB from the stereo FIVES which is very frustrating.Seems like an obvious set up many people would want so I would value any advice. Thanks so mich!  

5
J
11 months ago
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LuisfoContributor I
asked in Home theater

Beam and sub not working

I have my Beam +Sub with a Samsung TV  Beam works perfectly because it’s  connected via Arc To the TV.  sub it’s connected with a solid white light status and the app says they are linked properly but there is not sound from sub. Sometimes the sound comes for few seconds and goes…. i already did everything recommended in this forum about deleting the sub and add it again…. Turn off and on…. Check for updates…. Reboot router…  im very disappointed with this  $700+ piece not working.  do you have any extra suggestion? Sonos tech support I already sent diagnostic 346752926

1
Corry P
11 months ago
G
Giovypa83Contributor I
posted in Home theater

Dts Or Dolby Digital

Hi I own a Beam 1 Gen. + Sub Mini I wanted a technical opinion. When a file or something I'm watching on TV supports both DTS and Dolby Digital what is better to use? I tried but I don't notice a particular difference, also because since I have to fiddle with the remote control in various menus, the transition is not immediate. Thank you and see you thanks in advance for the help.

5
G
11 months ago
T
TegsAvid Contributor I
posted in Home theater

Arc keeps cutting out my Headphones

Hi , I recently got a set of Mark Levinson headphones but when I try to enable Bluetooth on my LG E9 it connects for a few seconds and then cuts out , I tried unplugging my arc and then it works but stops again as soon as I plug it back in , even if I change the settings and turn earc off and pick tv speaker it just reverts back to earc and my sonos set up after a few seconds ........any ideas of anything else to try ? Thanks.

9
buzz
11 months ago
S
SHPMusicContributor I
asked in Home theater

Using Port to Send Surround Signal to Amp

Can I use the Line In on a Sonos Port to send the rear surround L/R signal from my AVR (which has pre-outs for all channels) to a Sonos Amp wired to in-ceiling speakers behind my viewing area?  For context: I’m moving to a condo that is pre-wired for for in-ceiling speakers in areas that have a drop ceiling (including an area behind the living room which does NOT have a drop ceiling and cannot be wired for in-ceiling or in-wall speakers). The pre-wiring all runs to a utility closet in the back of the condo. I’ll be powering the in-ceiling speakers in the condo with Sonos Amps that’ll live in the utility closet. I’m also setting up my “HT” in the living room which will include a Marantz AVR wired to the LRC speakers, the LR surround speakers as well as the subwoofer.  I cannot run wires from the AVR to the in-ceiling speakers or back to the utility closet unfortunately.  It’d be great if I could run RCA cables out of the rear channel pre-outs on my Marantz AVR into a Sonos Port located

1
jgatie
11 months ago
L
llloplllopContributor I
asked in Home theater

How many speaker i can connect with doby atmos

I have many type of Sonos speakersArc  one sl - 2and symponysk -2 when I was connecting Arc and Surround one sl-2It is support Dolby atmos But Even if i connect all speakers app sad  It is orperating on Dolbt atmos

4
buzz
11 months ago
J
JoeostaggContributor I
asked in Home theater

play5 gen1 with playbar

Can I connect play5 gen 1 to a playbar. cheers. joe

12
Mr. T
2 months ago
J
JordiJordiContributor I
posted in Home theater

SUB OR BEAM ?

HelloI am owner of a new system of Sonos at my home.I bought set of :1 Five and 2 One SL I am not filling like its the best fit together with the TV and thinking what to do:I am debating what is the better product to improve my home theater experience debating about Sub Gen 3 \ Sub mini \ Beam.I connected the Five to the TV with AUX cable but I feel like its missing some quality on the way.I am sure that buying Sub will improve the experience and also Ray\ Beam that will connect with a better option like HDMI cable to the system.The thing is if there is anyway to connect wirelessly the TV with the FIVE and than i guess I will go for the SUB option.I have also APPLE TV but the airplay not working always the best (some applications not supporting and sometimes having delay)  ThanksJordi

2
J
11 months ago
S
StarbrandContributor I
posted in Home theater

sonos to tv

I can play music through my Sonos, but I can’t seem to get my TV to run through the speakers. It is an older system. Any ideas?

1
Ken_Griffiths
11 months ago
R
Rtwilson1212Contributor I
posted in Home theater

HDMI arc over coax

I have a gofanco PRO-Coaxext that previously connected my Apple TV from the media cabinet, over coax, to the TV location. There is a receiver and a transmitter. It worked great for Apple TV but when using the hdmi over coax for my Sonos amo I am receiving a “hdmi arc not detected” message. Is it possible for me to transmit the signal from tv to amp over coax? 

9
R
11 months ago
T
Tkirchner88Contributor I
asked in Home theater

Sonos system setup with multiple devices

Setting up sub, 2x one SL, and beam. I’m able to connect all the devices in the same “room” except the beam. Each time I reset the device and select the same “room” as the other devices it creates its own new room. Why can I not get all the devices set to the same “room”? 

8
106rallye
11 months ago
M
mike2874Contributor II
posted in Home theater

Can a Beam 2 be controlled by my URC MX-350 Universal Remote?

I just got a Beam 2 and it’s connected via HDMI to a Samsung TU8000 series TV. Right off the bat it worked with my Samsung Smart Remote without me doing anything.I’d like to use one of my old universal URC MX-350 remotes if possible instead of the Samsung remote. How can I get the MX-350 to work with the Beam 2… it can learn individual commands or takes a 3 digit code? It can be set to IR, RF, or IR/ RF. I don’t want to mess up the Samsung remote automatically controlling the Beam 2 in the process though.So can the Beam 2 be controlled by my URC MX-350?Could it also be controlled by a Directv remote?

5
M
11 months ago
D
Dharris1969Contributor II
posted in Home theater

Arc lacking bass

When I first purchased the Sonos ARC the soundbar had enough bass to make me content. Now after a few updates the bass has never been the same. Is there a known issue?  I have the Arc along with two sl1

1
Ken_Griffiths
11 months ago
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