Contributor I

TV switches itself on

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Since installing the Sonos Beam 2 I have had a few incidents where the LG OLED TV switches itself on at random times. This seems to coincide with the Virgin Internet being disrupted?

Is this a known 'feature' and how do I stop it happening?

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Corry P

Sonos Staff

Hi @Steve55

Welcome to the Sonos Community!

There is a feature by which the Beam can turn on the TV via a voice command, but it should not be doing so without one.

The TV will have a setting relating to the TV powering on when other, connected devices are turned on - you just need to deactivate this setting. I recommend you consult your TV manual for specific instructions - it should be under the HDMI-CEC section. Note that you do not want to disable CEC functions entirely, as that will likely result in loss of audio on the Beam - just the setting relating to the TV’s power.

If you let me know your TV model number, I should be able to look it up for you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

buzz

Grand Maestro

Are there any other TV inputs? I can imagine Internet disruptions causing this if some device issues a ‘watch TV’ command as the Gateway returns to service. You may need to insert a CEC blocker between the cable box and TV.

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