Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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Jackhammer / machine gun noise glitch AT FULL VOLUME on Beam 2
On the second day of purchasing the Beam Gen 2 (November 2022) we experienced the machine gun/jackhammer blast of INSANITY AT FULL VOLUME. Needless to say this scared the $%&@ out of us, the kids, and the cat. This happened two times, while streaming Apple Music and streaming Netflix. Comfort and confidence is diminished with this product. I contacted support and they are sending a replacement right away. A few technical details of our setup:Samsung Frame 43” TV AppleTV 4K Surround with two Play: 5 HDMI eARC connection
Trueplay not working when Sub connected
Hi All Having issues, I used to run a beam gen 2 with a sub gen3 and 2x1sls. Trueplay ran fine no issues, I upgraded my beam to an arc yesterday and since upgrading I can no longer run trueplay as I get the error that the room is to loud. The weird thing is if I remove the sub from the group trueplay works fine, it only doesn't work when the sub is connected. But this was never an issue before installing the arc. I have tried a full hard reset on all devices deleted the app and rebooted my ipad to no avail. Called support and being told it could be because I have more than one router but I don't see how that's causing this. Any help would be appreciated
Need Help Understanding/Connecting Sonos Amp - TV - Apple TV w/Apple TV Remote
Apple TV HDMI Output -> TV HDMI in TV HDMI ARC → Sonos HDMI/ARC inThe issue/question has to do with the “default” Apple TV audio output mode and what it means exactly.The default setup works fine, the Apple TV remote will control volume via the TV and the Sonos. In this “mode” the Apple TV Output detects and sets the default output to “TV Speakers”. What you lose with this setup is that when you put the volume up and down you dont see the little white volume up/down on the screen that Apple TV will show you when it is controlling the volume. An anomoly/bug is that if you leave it muted for too long then the mute command on the apple tv remote wont unmute it and you have to use the app. Now…The Apple TV does see the sonos device, you can go to audio output on the apple device and you will see: Default Device : Receiver Speakers Temporary Audio Output (Which you can manually set) : Sees Receiver Speakers & Sonos Amp these are two distinct selections. If you manualy disabl
Forced to update to 14.19 now sonos one outplays arc w/ surround
I was so happy with the 14.18 release. All the previous issues were fixed. I did not want to update to 14.19 but the system would not allow me to add any new Sonos one SL until I performed the update. Now the Sonos one in another room outplays my arc, sub, two ones in the living room. This updated affected something again for the arc with surround configs. We should have a way to stay on a firmware we are happy with and not be forced to update to add speakers. Now I lost the sound I loved when they fixed it in the 14.18 version.
Help I have a beam gen 1 and 2 one sl as a basic home cinema system. The connection between the three keeps droppingI keep factory resetting the one sl"s, one shows then when I connect the other both diappear. I can tell you how many times I have rebooted. It has worked fine for months but recently (updates?), nothing works. I am so frustrated that I am close to chucking them in the bin! The Best I get is 2 showing in the app but not all three! When connect the third, that's when it goes wrong. Any suggestions as this is supposed to be plug n play. The router is WiFi 6, in the same room and no physical barriers, so don't pass the buck and blame the router. Help
Mounting ARC under Frame TV
Hello,I have a 75” 2022 frame tv mounted on a concrete wall above our fireplace. i purchased the Arc soundbar to mount under the tv and wondering how close to the tv i can mount it. the directions say 5.5” and i’ve read in the forum 4”. Is the reason for that distance so the uplifting speakers don’t block with the tv, cause if that’s the case the frame tv only protrudes 1” out from wall so I don’t think there would be a blockage? I’d rather mount it 1-2” below the tv if possible. I have 2 OneSL sitting behind our viewing area as well. Thoughts? Thanks, Jill
play 5 surround not working
Hello, I am having trouble with my play 5 speaker when I add it as a surround speaker with my playbar and sub. The play 5 works fine when unpaired and also works when it is added as a stereo pair. But when I add it as a surround speaker the speaker doesn’t output any sound. If I hit the physical volume buttons when paired in surround the volume of the other speakers change but not the speaker in question. The same thing occurs whether I’m using the TV or just the speakers themselves. I have tried factory resetting everything in the 5.1 system and re-adding them and also altering the Surround Audio settings within the Sonos app. Are there any other troubleshooting methods out there that I should try? I’ve been wracking my brain trying to figure this out for the past few days and can’t figure it out. One thing to note is that the speaker is a gen 2 play 5 that has a faulty wifi card but it is connected to the system via ethernet. Could this detail just inherently negate the surround soun
samsung TV and sonos amp surround sound
I have surround sound (not Sonos) wired into my amp. My tv Samsung QLED is connected via HDMI ARC port to Amp. Sound is working fine w tv along both remote controls for volume (Comcast TV/Samsung remote). My question is, why can’t I toggle the sound from my surround sound to my TV output?? When I changed it on my tv, it goes back to surround sound after a few seconds. Sometimes we don’t want surround sound on.. any help would he appreciated
Occasional connection problem
I've had my Beam 2 Samsung tv, and sat box, for a few months and it all starts up as it should. Occasionally though I do not get any sound out of the Beam it connects to the TV speakers insteadI have to turn off tv and sat box and unplug TV ( not sat box), wait 20 seconds, plug back in and all is ok again.Anyone?
Sonos Arc with Apple Tv and older Tv for Atmos
2015 Sony Bravia 4K tv. Has ARC but not eARC. Latest generation Apple TV 4K only does 2 channel audio to my Sonos Arc. Any way to get 5.1 multichannel Dolby 5.1? I know Atmos is not possible without eARC. I read somewhere that I need to pass through HDMI input on my TV, but my Tv does not allow me to do that. Thanks!
Home theatre/Hifi conundrum
I was happy and content. My system was a pair of play 1s stereo paired in one room and a zp90 running into my hifi in tv room.Then I got a gen 1 beam second hand. Of course I had to bring the play 1s into the tv room to check out the surround, and yes I enjoyed it. Problem is that the layout of the room prevents me from leaving the surrounds behind the couch, which is okay because I don't need surround often, maybe once a week. So in normal circumstances I would leave the play 1s beside the beam on the tv console. In that case it is pointless to have my hifi/zp90 there as it's just extra boxes. So to the point, I probably will get a sub mini in the future, and I am pretty sure that a sub mini and pair of play 1s would satisfy me music wise but believe that the music/full range option in the a poor substitute for a true 2.1 setup. I think that it's terrible to have all this functionality and yet not have the option to have two user presets for your Sonos HT setup. How hard would it
Cant add new Sub. ”App update needed” but have latest version.
Hi, I have an existing system with Arc and two Ones. Ordered a Sub that arrived today, but the Sonos app wont let me add the Sub :( In Settings there is a greyed out option ”Add Sub”, when clicked I get a popup message: ”App update required. Update the Sonos app to the latest version. Functionality may be limited until update is finished”.I have the latest version available in the App Store (14.19) already. Clicking the ”Update” button in the Sonos app leads to a ”Searching for updates” message that loads for about 30 seconds, then an error message with error code 1101. Any ideas? Anyone else having the same issue?
Problem linking your Playbar to your account
I am trying to setup a new Playbar. I keep getting the error on Sonos App on my phone “There was a problem linking your Playbar to your account”.I have tried Ethernet connection between my Playbar and Router and rebooted the router also. Still the issue persists.
Sonos Beam Gen2 Placement
I’m looking into purchasing the Sonos Beam Gen2 Soundbar. I noticed in the manual that it should have 30 cm of room on each side. Given my room layout, would it be good to place the soundbar on the edge of my TV cupboard, marked blue? I understand that side-firing speakers should have enough room and not be blocked by the wall. I think that if they were on the edge, the side wall (44 cm) would not block the side speaker.
recommended music-only settings for home theater setup?
Hello all, so I have a beam, mini-sub and (2) ones setup in my home theater and it sounds amazing playing anything through TV. My concern is when I wish to play stereo audio only for music. What is the best settings configuration that will let me achieve stereo through my rear ONES only/mostly?For my rear sonos ones settings I have full selected instead of ambient. And music audio is maxed out all the way to the right (see pic below). It sounds pretty good I think but kinda loud. Is the maxed all the way to the right forcing too many dbs in a type of brick walling sound or is it just maxing the potential of the (2)one speakers? Any comments or suggestions would be much appreciated. Thank you
sonos Beam wont play sound through the TV
Hi- I have had my Beam and two play 1s connected to my tv for a couple of years and had no problems. A week or so ago, I turned the power point off at the wall to save electricity per my electricity provider’s request, and now it won’t play through the tv. Still works via wifi. I’ve changed from optical to HDMI arc and even changed cables. So I guess my question is, do the HDMI ports on these things ever go bad? If so, would that show up in troubleshooting?
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