Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 14,221 Replies

2660 Topics

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Pat5775Contributor I
asked in Home theater

A pairing problem between Sub Mini and Playbar

Dear All,I just bought a Sub Mini ans tried to connect it with my Playbar on OS S2 (material version : 1.9.1.10-2.0). But I have an error message "A problem occured when adding your Sub Mini"The Sub is connected to my app, and it works when I connect it to my 2 Play:1.Could you please help me?

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2 months ago
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NothisispatryckContributor I
asked in Home theater

not getting dolby atmos

Setup: Arc, 2 One SL, sub (gen 3), LG TV Oled65cx, PlayStation 5 I have my PS5 as my go to media source (as well as video games) and it's connected to my tv with an eArc hmdi cable. I then have the exact same cable running from the eArc port on my tv to the Arc. Whenever I watch something (like Dune on disc) I cannot get Dolby Atmos sound. Sonos app tells me I have Multichannel PCM 5.1.Dolby Atmos is enabled on Tv, Digital Sound Out is set to Pass Through, and eArc in enabled. On my PlayStation I have my audio output set to HDMI Device, HDMI type as Av Amplifier, 7.1 channels and Dolby set as a priority    

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Ken_Griffiths
2 months ago
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jcannContributor I
asked in Home theater

Play Projector Through Sonos System

Hello, I’m hoping you can provide me with a suggestion for how to make my projector play through my Sonos system. I don’t have a Sonos product that accepts audio in, but I want to make sure I purchase the correct Sonos product that will allow this to work. My projector does not have any audio output let alone an eARC output. Therefore, I have to use an HDMI spitter that separates the audio so that I can pull the audio from the streamed movie (usually through Chromecast) to a speaker that accepts audio in. But what I would like to do is be able to take that audio into some Sonos product and play it through all my Sonos speakers. Is that possible, and will I need the HDfury Arcana, eARC adapter to make that happen?Thank you for your help!

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1 month ago
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User732302Contributor I
asked in Home theater

Going deeper into Sonos ecosystem for our TV room

 Looking for advice for updating our home theater and music setup after our AVR recently died. I like Sonos convenience and sound, so I’m thinking about not replacing the AVR and instead going deeper into the Sonos ecosystem with an Arc for the TV room (probably shouldn’t really call this a “home theater!”). The room is open on the left to the kitchen, on the right is a patio door. It's about 13 feet from the 65" TV to the opposite wall. In other rooms in the house, I have a Sonos:Move, two Play:5’s, and two Play:3’s.Current setup: Anthem MRX-510 AV receiver that stopped working after nine years and isn’t worth repairing Klipsch Synergy F-30 towers, Synergy C-10 Center (all bought on Woot, not expensive) Klipsch SW-350 subwoofer Two Paradigm CI Elite E65-R in-ceiling speakers over the couch (12 feet from the TV, wall is behind couch). If I bought an Arc, could I use these? Vizio P65-C1 television (vintage 2016) -- will I need a new TV to leverage the features of the Arc? Source

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U
2 days ago
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Peter70Contributor I
asked in Home theater

Help with my home theatre set up.

Hi, i’m looking for some advice on a modification to my home theatre set up.   I had until recently my tv set up with a Sonos playbase and a  Sub (gen 2).  I was very happy with how that sounded.I recently changed the configuration of my set up and put the tv on the wall,  this has made the playbase and  therefore the sub redundant.   So i want to replace the playbase with a soundbar but i do not have the budget to buy an arc and think the original playbar is too chunky so was looking at a Beam or even a Ray.   Would someone be able to tell me if the Ray would work fine with the Sub (gen2)  i think i might have read somewher that the sub would be too powerful for the ray.   If that is the case would the Beam work fine instead?  Would i get away with the 1st gen Beam?  Things to consider,  my tv is a relatively new 55 inch LG but does not have Dolby Atmos.    Many thanks in advance.

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3 months ago
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User29410Contributor II
asked in Home theater

tv sound cutting in/out on other speakers in house

When sending music to my other speaker (an old play one) in the kitchen from Sonos beam gen 2 everything is fine. But doing the same using tv audio I get sound dropping in and out. Is it something to do with my older play one or interference?

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Corry P
4 months ago
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FoxisEnthusiast I
posted in Home theater

So...WHEN will Sonos acknowledge the problem and FIX it!??

...because the Arc combined with a sub and surrounds is currently an expensive paper weight. https://en.community.sonos.com/home%2Dtheater%2D228993/lost%2Dsurround%2Dand%2Dsub%2Dafter%2Dupdate%2D6868561

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J
10 months ago
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furacaoprProminent Collaborator I
asked in Home theater

Sonos & Amazon Music Stations - Atmos issue on Beam Gen 2

Hi,Anyone else having a “volume way too low” problem when listening to an Amazon Music Station and an Atmos track starts playing just after a non-Atmos track?I've had this issue since Atmos Music was launched by Sonos & Amazon last December. I have been in constant contact with Sonos support since then, but they weren't able neither to acknowledge the problem nor to fix it.What I know is that if I simply pause this Atmos track (which I can't barely listen to) and then resume it, the “volume way too low” issue is gone… until the next Atmos track comes in :-(I'm trying to find out a pattern for troubleshooting.

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1 year ago
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EriksatieTrending Lyricist I
posted in Home theater

Music reproduction on a beam 2 + rears

Hi I have a beam gen 2 and thinking about adding two rears (Sonos or ikea). I use the ststem also for music and I’m not sure what happens on a system like this when playing music.Does the rears sound together with the beam when playing stereo music? The rears are playing left and right channels, doubling the beam? That would be a strange stereo image.what happens instead when playing Atmos music from Apple TV? I expect them to play differently then stereo music because in this case they have separate channels to play, but I rarely listen to Atoms Music because usually I play music from Sonos app, not from Apple TV another doubt is to use ikea symfonisk vs Sonos one SL. I understand from review that Sonos are slightly better for music. It’s worth the investment as rears? Ikea will do just as good? 

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melvimbe
2 months ago
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augustind8Contributor I
asked in Home theater

Beam setup problems on shared wifi

I just received a Sonos beam for Christmas. I tried installing it in my apartment who has a shared wifi for the building (10 apts.) . The setup goes swiftly until I reach the moment to connect the Beam to the wifi. I enter the wifi password and the wheel starts turning for about 2-3 minutes then the app shows a message that says: “The Beam has been added, but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” I follow these instructions. When the Beam restarts, I still cant access the System tab and I have a message that shows at the top of the app “Unable to connect to sonos”. I tried going to the building router and plugging an ethernet cable, but nothing changed/worked. I saw that a way to get around a shared wifi would be to buy a travel router. Could that work in my situation? Or is there anything else I can do?  Thanks

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buzz
2 years ago
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GlucaciContributor I
posted in Home theater

Surrounds Beam + 2xOne

I’ve tried multiple times to connect my Beam with the One’s Pair but no success.Beam is connected with a ethernet cable and to TV with HDMI. One’s are in a Stereo Pair on Sonos Wireless.When i try to set up the surround on Beam I get  the message that no products were found.Diagnostic number: 1473272352

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2 years ago
Jessie65
Jessie65Contributor I
asked in Home theater

surround sound

I have just set up my new Arc, and I am using my two Play 3's as rear speakers. They work perfectly when playing music through Spotify. Yet when using the TV, sound only comes through the Arc Can someone please let me know what I am doing wrong     

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Jessie65
29 days ago
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darkpanaContributor I
posted in Home theater

Melted spot on the Sub casing

Hi everyone, Does any of you know what could be the reason for the Sub casing to meltdown ? The sub is functional, but I am not sure if any of the internal components are affected. The sub was purchased new 8 months ago, and the warranty is still valid. I really love my SONOS system, and didn’t expect to see this on the case. Thank you in advance  

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Sotiris C.
4 months ago
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SLO hombreAvid Contributor I
posted in Home theater

Loud Popping Suggestion: Beam and ARC Customers

Hi, all. Seems like quite a few of us on this board are having issues with loud popping during Atmos or other codec playback. I have read each thread on this board with no resolution from Sonos offered. I see this problem going back as far as Nov 2020.Here’s my suggestion: Write an accurate/truthful review on social media or the review board of where you purchased the product from. Let other potential buyers know that this problem is out there and has not been addressed by Sonos.Maybe when Sonos sees these accurate/truthful (yet negative) reviews of their product we will get some fixes from Sonos.For me, I will be posting my review on Crutchfield and Twitter.

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106rallye
1 year ago
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KnuttevContributor I
asked in Home theater

Problems with Beam Gen2

Hi   I Bought a Beam which was so problematic so Sonos gave me a new one 😃The new one is falling out when I'm using it as a speaker streaming radio.It is impossible to get it back in any other way than take out the power cord.Anything I can do?       

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K
2 months ago
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Mark SampsonContributor I
asked in Home theater

Set up - TV , Sonos bar ,Sonos bass , 2 x Sonos 1’s , a project deck and Sonos 5

Hi Guys , I have a number of Sonos products and was looking for advice on how best to set up them together. In my living room I have my TV a connected to a sound bar , a Sonos bass and two Sonos 1. I got a project deck (without Bluetooth) and I need to connect it to the system. I do have a Sonos 5 V2 which I can connect to the deck. So that means in the living room I have a play bar , a bass , two Sonos 1’s and now a Sonos 5. Can you please advice what is the way to set this up. also any advice as to where to put each speaker in the room will be very helpful 

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G
2 years ago
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Paddo42Contributor I
asked in Home theater

sub no longer powers up

My sub won,t power up.  No light and is listed as missing by the app.  Tried different power outlets, leaving unplugged overnight etc. Any hopes here or is it dead?  If so that’s pretty poor for an expensive device only a couple of years old.

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P
6 months ago
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WestWordContributor I
asked in Home theater

Dialog drops in/out on my Beam

I have a brand new LG TV. And a brand new Beam. It’s hooked up through the ARC port on my TV. And the audio continually goes in and out. One sec, everything is fine. The next sec, the dialog is muffled and you can barely make it out. This happens whether I’m watching stuff through my cable box. Or streaming from apps on the TV. 

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Corry P
1 year ago
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No ManaContributor I
posted in Home theater

ARC issue resolved on beam

Hi all. I recently started having issues on my simple setup consisting of Apple TV , Beam and 2 symphonisks. Beam would not recognize ARC connection and I could only get output using internal tv speakers. Factory reset of Sonos system and reset and firmware update of tv did not resolve the issue. It appears that portal tv was stealing ARC/disabling it. After unplugging the portal and rebooting sound system I have restored my sound. Leaving portal unplugged or returning. Not sure what to do yet. 

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Airgetlam
1 year ago
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rayansbContributor I
asked in Home theater

reset beam still showing up in system

I put up my Gen 1 Beam for sale so I did a reset and it flashed green indicating a successful reset but it’s still showing up on my devices in system. Did I do something wrong or does it take a specific amount of time for it to disappear? 

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R
1 year ago
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njsjlContributor I
asked in Home theater

Wifi performance affected by addition of Sonos Sub 3

Have just bought a Sub 3 to go with my Beam. As soon as it is added and audio is playing my wife performance drops from 60Mbps+ to less than 3Mbps. If I disable the Sub the performance goes back up.  Can anyone help with solutions? If it can’t be fixed the Sub 3 will have to be returned which I don’t want to do as I’m happy with the sound.  

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Rowena B.
2 years ago
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jc691907Contributor I
asked in Home theater

Can i connect my surround sound system to a connect?

I have a Playbar, sub and 2 rear surround speakers Used with my TV -  all great and love it. Want to now connect my turntable so it can use the same speakers. I have a Sony deck with a pre-amp and have just bought a connect, assuming that would be what I need. I’m useless with tech and thought the connect would send the signal from the deck to my existing speakers. Have I got that wrong and if not how do I connect the connect to the existing speakers? Many thanks. 

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J
2 years ago
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Deladon 25Contributor I
asked in Home theater

Unable to connect Sonos Beam to (wireless HDMI receiver) Beamer

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J
2 years ago
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ironmangp73Contributor I
asked in Home theater

Using AMP with ARC, 2 Subs & 2 SL Surrounds?

Have an OLED 4K Samsung TV sonnected vis E-ARC to the Sonos ARC & Directv with 2 GEN 3 Subs & 2 SL ones for Rear. I have Seatcraft theater seats with “soundshaker’ in them -- bought the AMP to use the RCA in and out to power these and so the seats will shake when playing a movie….Question is th following:When I added the AMP to the App it added it as its own room and will not allow me to add to “Home Theater” where the rest of the components - why? Need help or if this solution wont work Ill have to ship the AMP back as it would be a waste otherwise...

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jgatie
1 year ago
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sufficientlyrelievedContributor I
asked in Home theater

LG CX + ATV + Arc + Play:1 + Sub - Interrmittant no sound when switching apps

I’ve had my system for quite some time now, and though this issue has happened in the past, it’s started to happen a lot more often lately. From all my scouring of forums, everything should be set up correct in terms of settings, etc. LG CXThis is set to eARC and with the settings to pass though with the HDMI input set to Bitstream.Apple TV 4kI have this set to allow Dolby Atmos. I almost never have issues when listening to Atmos (usually via Disney+).ArcTruplay on. No real different settings done on this side. There has been several scenarios that bring up this issue:Switching from Dolby Atmos to Multichannel 5.1/7.1When going from an Atmos enabled movie (say Endgame on Disney+) to a Multichannel tv show on Hulu or Paramount+, the sound goes from working perfectly fine to nothing at all with no signal detected. If I try to switch back to an Atmos movie, sometimes the sound plays again, sometimes it doesn’t.Pausing during a Multichannel 5.1/7.1 Show/MovieLately it’s watching Star Trek

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S
1 year ago

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