Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 2,938 Topics
  • 15,778 Replies

2938 Topics

P
PchecoandresContributor I
posted in Home theater

First Home Theater and I need help placing the sub

Where should I place the sub for best experience, things to notice that might matter:1. where it is right now the sub has an empty space behind because there’s a column only not wallWhere is it right now it’s facing towards the center where the listener is but also facing walls, if the sub is on the right side of the TV then it would be facing the listener but also no walls ( goes to dinner table and kitchen)let me know your thoughts please.   

5
P
1 year ago
F
famschopmanTrending Lyricist I
asked in Home theater

Sonos Ray, keeps disconnecting

I have added a Sonos Ray to our system. It already contains a Sonos Arc configuration with double Play 1s which is working fine.The Sonos Ray though regularly disconnects (it says disconnected under Sonos App-Settings-System) and unavailable to manage from the Spotify application. If you do want to connect Spotify will say “connecting to … “ until it times out.I have already tried the usual steps, like a hard reset and setting it up again with the latest firmware but so far nothing has helped. The router is also really close with multiple devices working at their maximum signal strength and rate so this cannot be the issue.Any more I can do? I love the device as a concept but if it doesn't work I have no other option to return it.

1
Airgetlam
5 months ago
A
attacama40Headliner I
asked in Home theater

Lost a couple of Subs off S2 for reasons unknown - How to find & Reattach?

Afternoon all.I lost a couple of subs off my configuration a few weeks back. Odd and not something I recall happening for me before.My guess it might have been around the same time as having a few difficulties pairing up a couple of Sonos Ones and an ARC …. now resolved.Hoping someone could point me towards the procedure to reset and re-add the subs if someone would be kind enough to do that.The Subs are RJ45 connected and are run in conjunction with room based Amp’s and ceiling speakers. I don’t think there is any HW issue or NW issues, I suspect it is an unfortunate by-product of the new setup.Thanks in advance

8
J
5 months ago
D
DukdlxContributor I
asked in Home theater

No sound from rear speakers using Apple TV

I have an Arc, Sub and 2 One SL’s for rear speakers. I listen to music using my Apple TV 4th Gen and the Apple Music app. I do not get sound from the rear speakers. However, if I listen to music using the Sonos app on my iPhone I get sound from the rear speakers. Any suggestions.

1
Corry P
3 months ago
Seattle_JC
Seattle_JCContributor I
posted in Home theater

Arc Went “POP” and Went Quiet

Last night, while watching a movie on Netflix, we heard a loud “POP”!  At first we thought it came from the fireplace, but we quickly realized that nothing was coming from the Arc center channel. The Sub and rear speakers were performing as expected, but the Arc was dead silent. The app did not indicate any issues with the setup and the Arc indicator lights were working. I even tried to activate the voice assistant. Alexa appeared to be responding, but silently, with sounds coming from the Arc.  I feared the worse, but after unplugging the Arc from the power source, and plugging it back in, things went back to functioning normally. I am just curious if anyone else had experienced this. Should I be worried? Arc + Sub + SL+ SR

2
Y
1 year ago
E
Eckert56
asked in Home theater

What Speakers to pair with Ray?

I just bought a Ray soundbar, the basic for a surround system with my TV. But I want good quality stereo while listening to Spotify and more volume capactiy together with better bass. I am undecided between purchasing two Sonos One speakers, the Era 300 or a subwoofer. does the Era 300 have a good woofer (bass) component/sound? And if I were to buy the sub mini woofer does that add volume capacity as well as better bass? Any other suggestions appreciated.

5
jgatie
2 months ago
K
krish203Contributor I
asked in Home theater

Forced to return product as the Sonos Setup wouldn't complete

I bought a Sonos Arc soundbar yesterday. I just got off a call with the support team member and even after one hour of troubleshooting unable to get past the Sonos setup. I am using the S2 Sonos app. This is what was done: First time connected to Wi-fi, setup failed with “Error 30” (tried this 4 times 2 times from an android phone, 1 time from an iphone and 1 time from an ipad)  Tried with direct ethernet cable going to the router, got the error “Couldn’t connect to your Sonos”  Did Factory reset at least 17 times, trying all possible options.  Tried again Wi-fi, now after typing in the password the light on the Sonos Arc speaker would turn off, setup failed The support tech asked me for diagnostic info, and he said he could not determine anything from that, why even have such a useless feature in the first place?Overall: I just don’t know what to do other then be forced to return the product (honestly was so looking forward to use it) after 3 hours of wasting my time to setup the prod

10
K
1 year ago
R
Red Shirt EnsignContributor I
asked in Home theater

Connect Beam Beam, Firestick and 4k Blu-Ray player to Sony X7590J TV

Hi What is the correct connection order to connect my TV to a Firestick 4kMax, 4k Bluray Player and the Sonos Beam Gen 2 so that everything is using the arc connection?  And everything is connected at the same time?  currently I can’t seem to do it without havinf to swap out the firestick with the blu-ray player.ThanksDan  

4
G
6 months ago
M
mcfc4heatonsAvid Contributor I
asked in Home theater

Surround Set Up - Individual Speaker Volume

I have just bouight a Sonos Ray and set up surround sound ith my exisiting pair of Play 1s.I would like to tweak the volume of the speaker indiviually, in particular make the Play 1s a tad louder in than what they are now in the Surround set up, is that possible?

8
Ken_Griffiths
10 months ago
A
Aaftab.MughalContributor II
asked in Home theater

Buzzing noise from sub?

I have a playbar and a sonus sub gen 2. Been working like a dream for years. The other day I noticed that the sub seems to be making a slight buzzing noise.  I have unplugged it and plugged it in from the mains and the disconnected the power lead. Any help or advice guys please? 

5
G
1 year ago
H
HaasomeContributor I
asked in Home theater

Ray connection

I just purchased a Sonos Ray and connected it to a Samsung TV. It seems to work fine. The way it is currently configured is so the audio comes out of both the TV and the Ray. Is this ok, or should I not have audio coming out of the TV and just have sound coming out of the Ray?

2
H
11 months ago
E
ElminstertcomContributor I
asked in Home theater

Playbar/Sub + 2x Sonos Amps for 5.1 surround

Is it possible to add 2 Sonos amps to a Playbar/Sub combo for a 5.1 surround setup?  I would like to use the Playbar as the center channel, one amp for the fronts and the other amp for the rear surrounds.  Is this possible?  Thank you!

3
Airgetlam
4 months ago
B
BpeppinContributor I
posted in Home theater

arc has disconnected from TV

Have been using the arc on my sony TV for a year. All of a sudden it won’t let TV sound come through. The TV says it’s connected to external speaker. When I unplug the hdmi it goes back to TV audio.  Then when I plug it back in it goes to external speakers but no audio will come out of arc. I can play music from Sonos app on arc but no tv. When I hit the up and down on my TV remote the arc status light does illuminate. Please help. Diagnostic number 815805473

1
UKMedia
1 year ago
N
natureboyContributor I
posted in Home theater

Ray Samsung One Remote Only works very close (2-3ft) to Ray

Hi All, hope you can help….New Ray owner.  Problem is Remote only works reliably with Ray if very close (2-3 ft).  Any ideas much appreciated before I contact Sonos to return. Thank you.Details…Normal sitting 7ft away, only 10-20% operational so takes ages to change volume up/down.  Repeatedly pressing the volume up/down light on the Ray only flashes about once every 5 or 6 presses.Diags so far…* Setup Ray and Samsung One Remote exactly as per instructions.* Re-Checked all setup steps.  * Replaced Batteries in remote.  * Tried an alternate Samsung remote we have (shows exactly same problem).Reconfigured Remotes to TV - both remotes works perfect when just controlling TV.* Ray is on a pan flat wooden surface, tried moving back a few inches and close to front of surface (almost hanging over). 

9
Airgetlam
6 months ago
B
BraboContributor I
asked in Home theater

Sonos ARC Symfonisk frame

Hi, I have a sonos arc and one symfonisk frame and am trying to add the symfonisk as a speaker to the sonos arc. I have both added in the app.  But when searching for surround speakers in the app for sonos arc, symfonisk does not show up. My question is if this is possible, and can I connect one frame to the soundbar arc or is it important to have two frames? Alternatively is it possible to have a frame and another device from the sonos group connected? Thank you with regards, Ondrej

1
Mr. T
4 months ago
D
Dlewis85Contributor I
asked in Home theater

Sonos Five Surrounds

What is the preferred position for a pair of Sonos Five’s as rear surrounds? Vertical or horizontal? 

5
Stanley_4
2 months ago
D
DanielaguilarbAvid Contributor I
asked in Home theater

no sound from rear speakers when listening to youtube video

Hello, I have an arc+one +sub gen3 when listening to YouTube video the ones are not heard, I already have music play back full configured and some YouTube videos show me that it is in pcm format and others in 5.1, I have a Chromecast I have this problem only with YouTube 

5
G
1 month ago
T
ThefatpandadContributor I
posted in Home theater

sanus arc tv mount with su wl855 mount install

Having a bit of trouble making sense of how to install this with that wall mount and could use some help. My tv is on the ground and I realize that the sanus arc tv mount has to go on the bottom holes before I mount the tv. The problem is the mount backer thing is only on the top and based on the su-wl855 instructions after I lift the tv and hook it into the mount, then I put the screws from that wall piece into the bottom holes of the tv. Am I wrong to then assume that I will need 3 people to install the tv? As I will have to put the back piece of the su wl855 first then have the 3rd person screw into the wall bracket while 2 people hold it up? Thanks a lot. also a bit confused on whether or not to use the spacer. manual here for reference https://www.sony.com/electronics/support/res/manuals/5004/453320bc03e41c49f8852fb982b51207/50040731M.pdf

4
T
9 months ago
N
NostomeetyouContributor I
asked in Home theater

Atmos and SonosNet Issue

This could get long so apologies in advance. This has been a game of dominoes/whack-a-mole and I’m not sure what to do next….Upgraded my wifi system to ASUS ZenWiFi AX (XT8). Had immediate issues with the majority of my Sonos speakers no longer available. Only the Arc (+surrounds+sub) and one other remain. Found the Community articles Downgraded the ASUS firmware to 25790. Sonos speakers showed up! But Internet speeds went from consistent 400Mbps to intermittent 1-5Mbps. Reverted router to latest firmware. Internet works. Sonos speakers gone again. Plugged Arc ethernet port directly into router to form SonosNet. All the speakers are back! Atmos no longer working, showing Stereo PCM. Unplug Arc ethernet cable, back on wifi, Atmos back! Other speakers gone. Move another speaker to plug into router, Speakers are back! Atmos is gone again.At this point I’m kind of at a loss as to how to get Atmos to work with my setup. Any suggestions or personal experience would be apprecaited.

7
N
1 year ago
R
rony2005Contributor I
asked in Home theater

A Sonos speaker is added to arc just for voice enhancement.

I have speech enhancement turned on with the arc, but I'm still trying to find out how to hear dialogue better. Is it possible to have a Sonos one SL or another less expensive speaker configured to exclusively play voices?Has anyone else ever experienced the arc with only one back speaker? In that case, how did that sound?

1
Mr. T
8 months ago
T
Trish9292Contributor I
asked in Home theater

connect sonos one to samsung frame with sonos amp

I’m trying to hide my cables and want a setup without visible wires.  I have 2 sonos ones at both right and left of my bookshelves with a wall mounted TV.  I was told by a sonos reseller that in order to connect my sonos ones to my Samsung frame 2020, I need a sonos amp.  I have connected my sonos amp to my Samsung frame box (hdmi eArc) but no volume comes up. And I can’t connect it to my sonos ones.  Please help! 

1
jgatie
2 months ago
F
furysamurai72Contributor I
posted in Home theater

Sonos Sub Suddenly stopped outputting sound

I have a sonos Sub. I think it’s a Gen 1 but I’m not entirely certain.  Everything seems to be working fine. It’s updating correctly, its connected, visible in the app. I’m able to join it with other zones easily.  The problem is there is no audio output.  If anyone can help me out here I would appreciate it, please let me know what you need to know. 

1
Airgetlam
2 years ago
J
JFrey12Contributor I
posted in Home theater

1 Sonos Arc, 2 TVs

In my living room, I have two TVs mounted next to each other (because football). And I have a Sonos Arc as my soundbar. One TV has an HDMI 2.1 eArc port that supports Sony Atmos, the other TV is older and only has an optical sound output. And then my Arc, of course, just has one input for sound.I often have a football game playing on each TV, and would like to switch between which TV is outputting sound with just the push of a button a remote.Is there a way I can accomplish this setup with my current TVs and my Arc soundbar with it's single HDMI input? Or even if I had 2 TVs that have an audio port that is 2.1 HDMI, is it possible to make that work (I'm not sure that there are HDMI switch boxes that support eArc tech)?

2
J
5 months ago
Z
ZakaraContributor II
posted in Home theater

Playbar - basic sound quality

Dear community I am new owner of Sonos Playbar, I have just installed it today under my Sony Bravia Android, I have replaced it with my old 2.1 JVC sound bar which was given me a lot better sound, I  tried to find some sound settings to maybe lift up bass or so but I could not find it so at the moment I have basics sound which even is worse compare to sound from my TV, please advise if I have done something wrong or it is how it is, I was really expecting premium sound from that expensive sound bar 

2
Z
2 years ago
A
AidanbContributor II
posted in Home theater

switch beam off to use samsung tv sound

I have just connected my new Beam to my Samsung TV which also has a Sky Q mini box (the multi room option) and an Amazon tv thingy (forgotten the name for it sorry)  how do I default to just using my Samsung TV sound and not the beam?  do I just turn the beam off ? And if so how ? 

3
106rallye
2 years ago

View real-time service status

Terms & ConditionsCookie settings