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fozzy16
Contributor I
November 10, 2020
Question

Sonos Arc won't play Sonos Radio

I have had a Sonos Play 1 for some time and have had no problems playing Sonos Radio.  I have just bought a Sonos Arc which is connected to my home system. I can still play Sonos radio on my Play 1 but when I try to play Sonos Radio on my Arc I get the following messages: “Unable to play the radio station” or “Unable to play “Name of Station” - the associated account was not found in your Sonos system”.  I can play radio on the Arc via other streaming services like Tunein but Sonos Radio will not work.  Please advise how to resolve. 

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    5 replies

    jleyanna
    Lyricist I
    November 10, 2020

    Same here…..Just tried to play today and won’t work. Worked yesteday….only Sonos Radio stations.

      Airgetlam
      Airgetlam
      November 10, 2020

      I would recommend that both of you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

      There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

      When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

      Bruce
        lohr500
        Prodigy I
        November 10, 2020

        Me too. I have submitted a system diagnostic and I am awaiting a reply :disappointed:

        jdmarraccini
        Lyricist I
        November 10, 2020

        I noticed the same problem starting yesterday, but also I received an update notification on my Sonos S2 app (on macOS). I let my system upgrade, and after a few minutes, Sonos Radio is working again on all my speakers. Not sure that will solve it for everyone, but I am very happy! I did not have time to open a request yesterday due to $dayjob, my apologies, but with the update, it seems it is solved.

        lohr500
        Prodigy I
        November 10, 2020

        No update notification for me, but in the past hour it has started working again. I am still in discussion with the support team to establish the root cause.

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