Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,456 Topics
  • 18,730 Replies

3456 Topics

R
ritkoContributor I
asked in Home theater

Problems with HDMI ARC and Beam on TCL TV

Basically every other time I turn on my TV the Beam(Gen 1) will not connect with the TV. I then need to unplug the HDMI cable from the TV and plug it back in for it to connect, or doing the Tv setup in the SONOS app also helps with this issue. If I try to fix it within the app, I also need to do the TV setup two times, the first time it will say there was an error, but when I try again it works. I usually just end up removing the cable and putting it back, since that is much quicker.The annoying thing is it happens basically just every other time I turn on the TV. Both the Beam and the TV are running all the latest updates, this has now been going on for about a year. I have tried resetting the TV but that did not help.I have also noticed that when I turn off the TV, sometimes the LED on the Beam turns green, sometimes it stays white.I'm using the HDMI cable that came with the Beam to connect the TV, but maybe changing the cable could help.TV model: TCL 50P815 Running Android TV

1
Corry P
1 year ago
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skodmanTrending Lyricist I
asked in Home theater

The arc does not start the audio return sound

My setup: I have and LG tv ( it has eARC) and a appletv and a ARC.I use the remote from the appletv.When i turn on the appeltv it turns on my tv aswell. But lateliy the sonos arc dosnt start the sound ( audio return channel) the sound comes out of my tv insted.i can then mauely aktivate the return channel on my tv and then the sound comes out of my ARC. It have always worked,but for about a week ago it dit not work..I have not made any changes on my setup.I have tryed a power draine.With all the hdmi plugs pulled out of my tv.what am i missing?please help. P.S there have ben no update to my tv,i update the tv mauely.So no changes there. 

6
Corry P
1 year ago
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BelugaAudioContributor I
asked in Home theater

Sonos Beam and One SLs cannot setup surrounds with one speaker always not being found after setup is attempted

I have a Sonos Beam (Gen 1) and two Sonos One SLs.I recently hooked up a new WiFi router and have a new network name so I began the task of migrating my Sonos system to the new WiFi. Which I’ve always found to be easier to just factory reset everything and start from scratch because the migration tools are tedious and flat out fail most of the time.Now I cannot get my Beam and One’s to pair for surround. All three devices show up in my System.I set them all to “Living Room” and for starters they all get their own living room. So I have Living Room, Living Room 2, and Living Room 3.Which is weird but whatever. The system prompts me to setup surrounds. When I do so this operation always fails. The failure error is generic and says something along the lines of setup failed make sure all devices are powered on and try again.What I’ve tried so far is…Factory reset all speakers, forget my current system, add my Beam, add my One’s, attempt to setup surrounds. This left me with a Living Room w

3
Corry P
1 year ago
J
jamesbondssContributor I
posted in Home theater

This Fall, Sonos Voice Assistant and Home Theater Operating System to Launch With Matter?

This is a completely speculative inquiry that cannot be validated at this time, but I'm curious as to whether people believe it to be conceivable. Based on what I've observed and what's forthcoming, it appears to be a significant likelihood.Sonos acquired the voice assistant business Snip some time ago, and it is now seeking a leader for its Home Theater OS division. While considering how consumers may subsequently utilise their own voice assistant to control not only music but also televisions, I recalled that Matter has also been delayed till this Fall.Suddenly, I realised something because of this. What if Sonos takes advantage of this and creates not just a music/television voice assistant, but a full-fledged home voice assistant that will have access to a plethora of Matter-compatible devices this fall, thereby rendering Sonos independent of third-party voice assistants such as Google, Alexa, and Siri?It will be intriguing to observe how this develops and whether it becomes a real

1
Airgetlam
1 year ago
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heavywaterContributor I
asked in Home theater

Sub Gen 3 Hum/Chirp/Tick

Hi all,I bought an Arc + Sub Gen 3 bundle last week. Unfortunately since I’ve started using it, the standby noise from the Sub has been unbearable; I know there’s normally a slight hum/whine with almost all electronics, but this is loud to the point that it’s distracting me from the other side of a quiet 8m room. I have to switch it off or physically unplug it each time I stop using it for a while, which is… not a great user experience.I’ve tried factory resetting, disconnecting from the Arc, using different wall sockets, swapping the power cables between the Arc and Sub, everything I can think of. The hum is independent of volume.I’ve recorded it here: https://voca.ro/1lAaKn4Qmzw7. At 14 seconds I switch the Sub off (via the app) so you can hear the background noise alone (along with the quiet hiss and few random quiet ticks it makes even when off).I’m also a bit concerned by other comments that I’ve seen that returned units can be replaced with B stock - is this true? I only received

3
H
1 year ago
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tgseaverAvid Contributor I
asked in Home theater

Switching Sonos one from s1 to s2 and back.

I have a Beam gen 2 that I want to add my 2 ones ( that are are on s1 app) for surrounds just for a Saturday night movie to s2 and then return the ones to s1 app. Is there an easy way to do this?

3
Ken_Griffiths
1 year ago
J
jumandoooContributor I
asked in Home theater

how can i use sonos beam gen 2 with receiver

anyone know if you can use a Sonos beam gen 2 with a technics receiver and a woofer on a Samsung q70.**  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

1
G
1 year ago
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CycleSixTrending Lyricist I
posted in Home theater

TruePlay doesnt change anything after 14.12 update

Hello everyone,After the latest update to 14.12, TruePlay doesn’t change the sound at all at my Arc+Sub gen3.Besides the known problem of cutting the bass down, there is no change in the sound whatsoever. On my Sonos One for example, I can clearly hear the difference when togling TruePlay. On Arc, none, zero, nada.Did enyone expierience the same issue?

13
Ken_Griffiths
1 year ago
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jules18Contributor I
asked in Home theater

issues issues issues

Please help!!I have tried everything to fix my system, including having my AV tech come out and still issues.I currently have 2x beams 2x amps ,a port, a five and a move. We recently had a Linksys AX5300 (Mesh six) router installed sonos worked right for 30 mins then started skipping during music then each room fell out of system during a Sonos update which created a nightmare of being stuck in update on 1 amp and 1 beam which pretty much locked the system.I spend hours on the phone trouble shooting have hard wired the Five to the hub router and finally got all rooms back updated and on the system. (Created SonosNet with help of Sonos Support) after rebooting and resetting everything several times. Alexa worked for 5 mins after getting off the phone. I called back and the support person said the could only see the Five and the Move even though I could see all rooms. Now I can still see my rooms but music will not play I have uninstalled and reinstalled. When I try to select a song from

5
Stanley_4
1 year ago
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Soundmonkey82Contributor I
asked in Home theater

Sub Gen 2 stopped working

My sub has been connected to my beam for well over a year and out of the blue last night it started making a loud static / white noise sound. I unplugged and restarted it and now the sound has stopped, but can’t get any audio through.  I disconnected and reconnected the sub via the app. Reset the sub to factory settings, rebooted my router and tried connecting via a Ethernet cable, but nothing seems to work.  I’m out of ideas… diagnostic number 213818091 thanks!

1
Corry P
1 year ago
J
julienContributor I
posted in Home theater

sonos amp home theater

Hello  I currently have a 5.0 sonos system consisting of a playbar and 2 play:1 surround sound systems for the home cinema and a denon df107 system for the music.  My plan is to replace all that with the new generation sonos amp associated with two bookshelf speakers that have yet to be defined, connected via HDMI to the TV.  I have several questions about this:  - is it relevant to replace a playbar, for which I am disappointed with the stereo spatialization, by a sonos amp?  - what about the surround effect generated by the 2 play:1 associated with the amp? Are the effects well managed? Is there a degradation at this level compared to the playbar?

2
buzz
1 year ago
A
AyadaoContributor I
posted in Home theater

LG TV turns on my Arc when streaming Spotify from iPhone

Hi Sonos Fans,Proud owner of a Sonos Arc, my LG 4K OLED TV turns on my Arc when streaming Spotify from my iPhone 13.Is that possible to only use the Arc without having it turning on the TV ? thanks a lot for your helpAnthony

1
Ken_Griffiths
1 year ago
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Chris.ChapoContributor I
asked in Home theater

Issue connecting Sub (gen 3) to Arc

I/ve been running into issues setting up my new Sub (gen 3) and Arc that I got this week. I was able to set up the Arc without any problems, but when I try to bond the sub to the arc I get an error message (unable to connect). This happens after I set up the sub, connect it to the wifi, and then try to associate the sub to the arc. I’ve tried resetting multiple times (requires a factory reset) and it just will not work. During the bonding process the sub status light goes from bright blinking white to solid dim white. The name of the arc after has a (+ ?) after it, and I can remove the sub. But can’t try re-adding it until I do another factory reset.I’m using eero pro 6. I’ve turned off client steering and also forced the network to be 2.4GHz temporarily and none of this helps.I just created a diagnostic report 765914184.I tried contacting Sonos support but they apparently don’t offer weekend support (for a $1500 product is quite surprising) and don’t appear to offer email support eith

4
C
1 year ago
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NatepContributor I
asked in Home theater

Samsung qn900a wont connect to Sonos arc

Just got this TV a couple months ago and initially had the same issue but ended up resolving it by unplugging the one connect box and reconnecting. After a power outage last night the sound bar is no longer being picked up by the tv. Theres no damage to it (surge protected) or the TV. For some reason the TV picks up that something is plugged in to the eARC slot, but it isn’t giving power to it. Has anyone else with this neo qled set up found a fix for this? I understand that this is a fairly common problem with Samsung TVs. I honestly wouldn’t have bought the TV had I known it would be giving me this problem.

1
G
1 year ago
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ECaudioContributor I
asked in Home theater

Setting up old Sub with new System

Hi- I moved homes and am trying to set up my old Sonos Sub:Gen2 with my new Sonos Arc. It looks like Sonos has my Sub:Gen2 still registered with my old home and I don’t have access to that old system via the Sonos app to unregister it from that system. How do I get it set up with my new system in my new home?

2
J
1 year ago
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TherealQContributor I
asked in Home theater

Adding celing speakers to enhance Atmos to the sonos 5.1.2?

I have the Arc, gen3 sub and 2 Ones for surround. I find the Arc surround a bit lacking and would like to beef up my atmos experience.Can I add celing speakers to this setup to make 5.1.4? will this enhance the atmos sound and effects? Thanks in Advance

1
G
1 year ago
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vinbot3000Contributor I
asked in Home theater

Beam Gen 2 crashing

I have a Beam Gen 2 (and a pair of Symfonisks for surround), Nvidia Shield TV Pro and a Sony (XBR 65A8G). The setup is the Shield via HDMI to the TV, and the TV (arc) via HDMI to the Beam. In this configuration things work most of the time, but occasionally, the Beam gets into a state where it seems to get ‘stuck’ and outputs a noise that sounds like “dut-dut-dut-dut-dut” (rapidly and continuously) for about 20 seconds, and then it crashes/reboots (no longer controllable via the Sonos app, and the TV notices the absence and switches to its own speaker) and a few seconds later, it is back up (and controllable in the app, and the TV recognizes it is back).  This happens randomly - usually when it happens it happens a few times in a row, but then won’t happen again for several days. It isn’t the content, as I can ‘rewind’ and replay whatever was happening when the crash occurred and it works no problem.I’ve tried different HDMI cables - problem persists.I’ve tried adding a splitter (HDFur

1
Ken_Griffiths
1 year ago
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SRG3Contributor I
asked in Home theater

Sonos Beam wont Factory Reset

On following steps for factory reset as given on sosnos portal, the led on beam flashes white and orange , but never turns green indicating it's ready to be setup.When tried in same state, to connect through Sonos app, it fails to register Beam.My Bram was running on Sonos S2 before the factory reset. Any insights on resolving issue would be very helpful

10
Ken_Griffiths
1 year ago
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stoomcContributor I
asked in Home theater

Sonos Beam keeps losing connection to BT Home

Hi everyone,I am having an issue with my Sonos Beam (gen 1) losing connection with my BT HomeHub.I resolve the issue by unplugging the Beam and plugging it back in, but usually 2-3 days later it will lose connection again. I notice this as Alexa will not respond and then I go into the Sonos app to see that it has disconnected again.I contacted Sonos a couple of weeks ago and we went through a full troubleshoot which included going into the BT HomeHub settings and changing the wireless to mode 2  - which resolved the issue… but again, only for a couple of days.I have also unregistered the Beam from my account (including a factory reset), reset the HomeHub numerous times and everything suggested in the troubleshoot pages with no luck (only resolving the issue for a couple of days at a time at most)Does anyone out there have any further suggestions? There is not a problem with my Hub and the signal is not the issue, but something appears to be going on.I would rather not have to connect v

5
Airgetlam
1 year ago
F
fjosediaz30Contributor I
posted in Home theater

LAST UPDATE VERSION 14.12

Currently the last update for the devices especially the Arc and the Sub has affected the audio quality and the strength of the sub among other details, I can't believe that even after so many complaints and reports they have not been able to resolve the situation or allow us to return to the previous version, everything was working perfect there was nothing to fix.

8
K
1 year ago
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PUXRContributor I
asked in Home theater

why wont my tv play through sonos one sl speakers?

I have the Sonos arc working great for both music and tv. The Sonos one sls play through music in surround just fine, but I can’t seem to get tv sound to play to speakers, it only comes through soundbar. I have tried to add them as surround. any advice or tips?

2
N
1 year ago
A
alex.makaContributor I
posted in Home theater

Quels branchement pour : TV LG + Sonos Arc et Sub + Apple TV + Philips Hue Sync Box ?

Bonjour à tous, Description Installation :TV LG OLED65CX6LA (eArc) - Sonos Arc + Sub 3e génération - Apple TV 4K - Philips Hue Sync Box (V2) pour adaptation TV Ambilight. Actuellement niveau branchement :Port HDMI 2 (eArc) de la TV relié en direct à la Sonos ArcPort HDMI 1 de la TV branché en direct sur le OUT de la Philips Hue Sync BoxApple TV branchée au HDMI 2 de la Philips Hue Sync BoxTout fonctionne correctement : les films Netflix ou Disney Plus Atmos sortent en PCM multicanal Dolby 5.1 et la musique via Apple Music en Atmos (vérification via appli Sonos) - d’ailleurs pourquoi la musique est affichée en Atmos et pas les films ? Mais je pensais qu’il serait possible de faire ça :Port HDMI 2 (eArc) de la TV vers le OUT de la Philips Hue Sync Boxpuis Apple TV sur HDMI 2 et Sonos sur HDMI 4 de la Philips Hue Sync Box Mais dans cette config le son sort en stéréo Avez vous des conseils à me donner concernant mes branchements ? Merci d’avance. Alex 

1
Ken_Griffiths
1 year ago
I
ITCAvid Contributor I
asked in Home theater

ray sound bar

Hi brought myself a ray works straight out of the box via the optical cable . my question is I’ve added to my app it’s found it but for some reason it’s not visible on the app I’ve tried switching it off then on but it’s not there I wanted to link it up to other speakers .can you do this with the ray ? that’s my next question can 2 play ones connect when listening to tv or not ? 

3
Ken_Griffiths
1 year ago
6
6twentyContributor I
asked in Home theater

AirPlay 2 works for exactly 1 hour and then disconnects - anyone else? (Sonos Arc)

I noticed that when playing music over AirPlay 2, the connection would frequently disconnect. So I started timing it from the moment it connects to the moment it disconnects, and found it to be consistently 1 hour exactly.Has anyone else experienced this? Any ideas what might be causing it?I strongly doubt that it’s due to wifi connectivity issues, because:it’s so consistent, and such a neat length of time, that it can’t be coincidence I have very few other devices on the 2.4ghz network (everything else is on 5ghz), so it’s not a crowded network, and the Arc has direct line of sight to the wifi routerThe only other info I’ve found on the internet is this ancient post from 2014: https://discussions.apple.com/thread/6138924. The only comment on that post suggests checking the router’s DHCP lease, but mine’s set to 10 days - not 1 hour.I also have a HomePod Mini in another room which I also AirPlay to from the same device (MacBook Pro 2019), and have never had it disconnect on me in the m

2
Stanley_4
1 year ago
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Ptj67Contributor I
asked in Home theater

sky Glass

As anyone successfully connected Sky Glass eArc to the optical input on a PlayBase. Ive tried an audio extractor and have had no luck

13
P
1 year ago
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