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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,542 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5558 Topics
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ChinosaContributor I
asked in Home theater
Cable HDMI ultra high speed en Arc + Tv Philips the one 2023

Hello.I have recently bought a new TV Philips 55pus8818 the one  2023.I have previously connected my Sonos Arc+2 One SL+ mini sub audio home theater to my old Philips television that did not have eARC without any problem.Right now with my new television I get the following message:“Your HDMI audio system supports eARC, we recommend that you use ultra high speed cable to play high bit rate audio via HDMI 2 (eARC) output.” Is the ultra high speed hdmi cable supplied by Sonos with Arc ?Assuming it's only high speed If I change this cable for an ultra high speed one, Will I have better audio apart from not getting this message anymore?Thank you. 

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C
9 months ago
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turtleneckContributor I
posted in Home theater
Connection problems with FeinTech VAX04101

Hey GuysI recently bought the FeinTech VAX04101 bridge to connect my ATV to the Sonos Arc to enjoy Dolby Atmos. Now the problem is, after starting a movie it plays the sound for around 30 seconds. After this time the movie continue to play but without sound. I tried this on AppleTV, Netflix, Disney+ and Apple Music. The funny thing is, its just when the playback is set to Atmos. When its e.g. PCM 5.1 there is no problem with the playback. I already reset my whole Sonos system and also my ATV. I already changed all HDMI cables with new ones but still no effect on it. Somebody has maybe any advice what i could do or check? My setup: LG HU85LS Beamer (only ARC HDMI supported) , Apple TV, Feintech VAX04101, Sonos Arc, 2x Sonos ONE SL and a Sonos Sub.

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T
9 months ago
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ThomBurchfieldContributor I
asked in Home theater
does S2 15.10 work with Bluetooth? and if so how?

I recently purchased a Sonos S2 speaker with a new Samsung TV and I can’t get it to hook up to Bluetooth. Any explanation or solutions? Thanks!

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Stanley_4
9 months ago
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parthv1Contributor I
posted in Home theater
Sonos Arc dialogue levels low VS Music and Action very high

I read many post about Sonos Arc dialogue levels low VS Music and Action very high. I turned off loudness and speech enhancement on. Did trueplay multiple times. I have to continuously keep changing volume + for dialogue and - or other action / music scenes. Any idea how to fix it and level (balance) the overall volume.  Still not enjoying the overall stage like Boss, wish i had return it during the return time frame.

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Stanley_4
9 months ago
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MasterogweyContributor I
posted in Home theater
Tv remote can only turn volume up and down and turn of and on after connecting Beam

HiI Just connected my beam g2 to my tv and paired my TCL remote to control the volume. But now my tv remote cant do anything other than turn off/on and volume on the speaker. Ive tried to recconect the remote to my tv but nothing changes. Was wondering if removing the remote from sonos could solve the issue but i dont know how.

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Ken_Griffiths
9 months ago
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lovewillrule1023Avid Contributor I
posted in Home theater
Feature Request - allow Beam and Arc soundbar to have two EQ settings (one for watching TV, and one for listening to music)

Sonos beam and Sonos arc sound bars should be able to have two customizable EQ settings. One for when listening to music, and one for when watching TV.  Two to four times a day I have to change my  Beam and Arc Soundbar EQ.  I enjoy bass 0, treble +6 when watching TV. And bass +8, treble +9 when listening to music.  my wife gets so frustrated when I forget to change the settings back to our tv eq settings after listening to music,  that she wants me to remove the Sonos sound bars altogether.  this should be a relatively easy feature, as it appears like the app already knows if the Soundbar is being used for TV or music based on the audio input source.  Please like and upvote this and let’s get this feature added. 

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L
9 months ago
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palcoukContributor II
asked in Home theater
Beam Gen2 Intermittent ARC

Beam worked fine on previous LG, this was replaced when the LG started losing pixels.LG OLED55C34 took several attempts for Arc HDMI to connect, after a few days Beam sound lost. The mute icon showed on the screen. TV sound was fine. Changed cables with no impact, disconnected everything, connected Arc cable and used the smart TV Netflix still no sound. After much fiddling it finally connected. Al good for a few days then Beam lost again and connection couldnt be revived.I then tried the tv Optical connection with the Sonos adapter, connected immediately. Me thinks therefore that it may be a TV problem ? 

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P
9 months ago
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WrnhfxContributor I
asked in Home theater
intermittent sound drops Beam Gen2

Hi,  I have beam gen2 with two play 1s as rears hooked up to an lg c2 TV via earc with a good hdmi cables.  When watching uhd discs via a Panasonic player the sound drops for approx 1 second at various intervals.  I have just submitted a diagnostic under 1287652598.  I have tried with and without the play 1s powered and the issue remains.  TV and Panasonic player are all set too pass through.  I don't notice any drops when watching content via my 4k fire stick .. On the Sonos app it shows pcm 5.1 is being used Any pointers appreciated 

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W
9 months ago
benmitchell
benmitchellAvid Contributor I
asked in Home theater
sound bar options

I am having trouble with the sound of my new TV hooked up to an Apple TV. I am using the TV speakers and all the apps are at different volumes. Does Sonos offer something that would help out for this problem?

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N
9 months ago
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gdarochContributor I
asked in Home theater
Beam 2 > TV LG C2 > PC - Sound stops working

Hi, I have a Beam 2 soundbar with two Sonos One connected to a LG C2 tv and the tv connected to my PC. My problem is that every couple of minutes (sometimes more sometimes less) the sound stops working for a few seconds.Has anyone had a similar problem?I have tried various things like using the pc in 5.1, 7.1, dolby atmos mode. But the problem continues. The PC has a RTX 3080 and I'm using a HDMI 2.1 cable. The Beam 2 is connected to the HDMI eARC and the TV is in pass through mode.Thanks for help

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G
9 months ago
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ggbourneContributor I
posted in Home theater
Apple TV 4K, HD Fury Arcana, Beam Gen2 and CEC

I have an Apple TV 4K (latest), connected to a Beam Gen2 and Sub Mini, and a very old Panasonic HD TV.The TV lacks ARC so I use an HDFury Arcana 4K. Apple TV to Arcana, which splits to the Beam and the TV.When I added the Arcana I found that the CEC volume control on the Apple TV now worked, and controlled the Beam. Great.Until this morning.First, the Sub Mini decided to disconnect itself. Reconnecting that meant essentially resetting the entire system, eventually a factory reset and starting again on both the Beam and the Sub.During that process the CEC connection to Apple TV was lost. No amount of resetting / rebooting has got it back. I’ve completely reset the Apple TV, unplugged/plugged, reset the Arcana. No joy.Any help would be much appreciated.

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9 months ago
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exchgrTrending Lyricist I
asked in Home theater
Beam Gen 2 + One SL surrounds receiving Stereo PCM sends heavily artifacted audio to surrounds

I just recently bought a Beam Gen 2 and paired it with some One SLs for a 5.0 surround setup. I notice that when I play stereo PCM content from my TV, such as an average YouTube video, it seems to send part of that to the surround speakers with all kinds of gnarly artifacts. To my ears, it sounds like a combination of low bits-per-sample causing quantization error, as well as heavy compression causing a sharp loss in quality. Is there a way to either force it to output full quality stereo to the surrounds, or automatically disable them when playing stereo content only? Or is this simply a bug somewhere in the signal chain?My setup is:Apple TV 4K (3rd gen, 2022) → HDMI → LG CX → HDMI eARC → Sonos Beam Gen 2 + 2x One SL as 5.0 surroundConfiguration:Apple TV:Audio Output: Receiver SpeakersAudio Format: Auto, Atmos Available (Change Format: Off)Audio Mode: AutoLG CX:Sound Out: HDMI ARCHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: onI submitted diagnostic 1294296816

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Stanley_4
9 months ago
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Tim8aBugTrending Lyricist I
posted in Home theater
not the 1st time they’ve lost their way

everytime my Bell router updates itself my Sonos speakers lose their connection and it becomes another frickin’ 30 minute drama.wired speakers work.  I love some things about these speakers but when they lose their connection, I don’t know how my wife is ever going to live without me.Better off with an amp and some wired speakers.   

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9 months ago
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Joseph11Contributor I
asked in Home theater
playbar

Hey all so I’m currently running a Sonos player with 2 Sonos one speakers and the sub. I have a Samsung QA75Q60 tv. I’ve had my tv and system set up for years no issue. Recently I moved and reset it all up but I also got foxtel, it worked no real big issues at the start, but now it’s like the IR isn’t working anymore I’ve tried resetting the remot several times it’ll work then stop again. My couch is only about 3.5m away from the set up so I can see why it’s stopped working.

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J
9 months ago
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JackDUKContributor II
asked in Home theater
Audio cutting out getting worse

I posted a while back about my Arc cutting out for about a second periodically. Research suggests my Samsung Q80T might be the culprit.In the last week or so the odd second has become a much more frequent 4 to 6 seconds.Time to call it in I think. Anyone else experiencing this?

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Sotiris C.
9 months ago
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Christian56440Contributor I
asked in Home theater
télécommande tv et barre de son

Bonjour,Pouvez-vous me dire comment rendre ma télécommande tv compatible avec ma barre de son Sonos? Ma tv est une Samsung QE55Q60B. Merci pour votre aide

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C
9 months ago
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Banksy123Contributor I
asked in Home theater
Volume Issue

Can anyone help to explain why the volume for our Sonos system constantly changes? Sometimes when watching movies on foxtel 20 will be very loud, then on other occasions watching the same movie on foxtel we have to turn the volume up to 40 just to hear it properly.  It’s the same in other streaming services like Prime. Sometimes having the volume 12 is plenty then other times watching the same TV on Prime we have to turn it right up again.  I also find that when people are talking on the TV it’s soft and it’s hard to hear but when there’s music or action scene it’s extremely loud, we are always having to turn the volume up and down. 

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Stuart_W
9 months ago
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dkdelzoppoContributor I
asked in Home theater
LG tv remote no longer controlling sonos volume

My LG tv remote has just stopped being able to control my Sonos volume. I have tried setting up again through settings as advised through other posts. Have tried the Device Connect wizard too however Sonos doesn’t come up as a manufacturer to select. Have tried delinking and have tried setting up as a new remote. Signal goes to Playbar when tv is off (as light goes on) however doesn’t seem to register when tv is on. I just get a circle with a diagonal line through it when I press volume up or down or mute. Any suggestions greatly appreciated.

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Jamie A
9 months ago
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GivingYouFLACSonos Employee
posted in Home theater
Feature Request: different surround levels for spatial audio vs stereo

Feature Request: different surround levels for spatial audio vs stereo When listening to atmos content via Apple Music, I feel the need to turn up the surround music slider. It is then too loud on the surrounds when a traditional stereo track comes on. I have the surrounds set to full.  I’d like there to be separate volume sliders for Spatial Audio surrounds and stereo audio surrounds, just like tv vs music, but a subcategory within music.

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Sotiris C.
9 months ago
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chomskyknowsContributor II
asked in Home theater
Sonos Amp + TCL TV w/Roku w/hdmi(arc) w/Digital Output Format set to Auto mutes the audio when returning the audio to the TV apps

my living room setup: TCL TV w/ROKU OS w/hdmi(arc) + Sonos Amp + 2 external non-Sonos speakerseverything working, cool. one weird phenomenon i’ve noticed: If I’m listening to music via the Sonos app and I set the TCL ROKU TV Digital output format setting to Passthrough or Stereo, then click around on the TV, the audio quickly returns to the TV (at the volume it was previously). Fine. Good.If I’m listening to music via the Sonos app and I set the TCL ROKU TV Digital output format setting to Auto, then click around on the TV, the audio does NOT return to the TV whatsoever and i get a pop-up on the Sonos App asking whether I want to send the Sonos app music to the external speakers or have the TV audio go to the speakers. Okay. Cool. I can then send the audio back to the TV by unselecting that particular room audio (the living room) in the Sonos app, but the TV volume does NOT then immediately go back to the volume it was previously. It’s at 0. I have to click on the volume up/down on the

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Ken_Griffiths
9 months ago
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JonjamesContributor II
asked in Home theater
sonos arc with arcana

Morning all, probably a very silly question but here we go.I have the arcana, sonos arc with one’s and a sub. Yet the only atmos I have ever seen is on Amazon prime with jack ryan, I’ve tried Netflix (top subscription) Disney plus etc but no atmosany ideas?cheersjon 

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G
9 months ago
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jagchipContributor I
asked in Home theater
Connecting my current SoundBar, Sub and Play 1s to a NEW TV that is an. LG 77 inch OLED

I had my SONOS playbar,  Sub and. PlayOne system fully connected and. working with my previous 65. inch HD TV.  I just bought a new LG 77 inch OLED, connected with the same Optical cable and. My room on App does. not recognize a TV input like before.  Sound on TV speakers work fine,but cannot get sound to come. through my SONOS.  They system accepts all other media types, just not the TV.  I have a cable box and wi-fi…and the only think I changed was the TV.   Turned everything off and unplugged for. two minutes.  nothing working.

1
G
9 months ago
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Davidaaron338Contributor I
asked in Home theater
volume randomly goes to max

My new Sonos Beam with the mini Sonos sub and two Sonos SL’s has been randomly and quickly increasing to max volume?  Have a similar set up in another room with the Arc but have never experienced this issue. Not sure how to go about troubleshooting this issue as it seems to me that’s it’s an internal issue, nothing I’ve done. Any thoughts?

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Stanley_4
9 months ago
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DustinD1980Contributor I
posted in Home theater
no power

What do i have to do to get power to my sonos ray soundbar initial setup.  I have everything connected i dont have an ethernet cable hooked to my tv.  Would this cause a problem with powering on.  I dont see any sort of power switch on soundbar

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Stanley_4
9 months ago
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PatLalContributor I
posted in Home theater
Arc

Hi, i just bought Sonos Arm and i have a sound trouble. My Sub Gen 1 seam like not working at 100%. Also, I cannot conect my two Sonos SL. My Apps didn’t find them. Can you help me? Thanks

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9 months ago
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