Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,428 Topics
  • 18,615 Replies

3428 Topics

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spencheyContributor I
posted in Home theater

Arc audio and TV picture cut out

Hi, I’ve seen some Arc posts here but i’m not entirely sure I have the same issue. I’ve tried two dozen handle fulls of HDMI cables. Just about every setting I can change on my TV and still have this issue.  I’ll be watching TV (direct TV) or playing PS4 and my picture and audio will both cut out. It can go an entire day and not have an issue or it can go just a few minutes. The cut out varies between 15 seconds to a minute. The frequency can go from every minute to every 30 minutes. I can’t change my HDMI input as my Vizio just tells me to plug the audio output back to the HDMI-ARC input  Suggestions!?!?!?!?! This is driving me nuts when I waited along time and spend alot of money on this. LOVE the sound it puts out but I need HELP

5
Ken_Griffiths
2 years ago
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ChetanKContributor I
asked in Home theater

Sonos Beam touch controls not working

Hello, just got a Beam and the touch control don't work though it is turned on in the app. Touch controls on two surround Ones do work though. Have done full reset on Beam too which hasn't fixed it. Regards,Chetan

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Mark P
2 years ago
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13ernContributor I
asked in Home theater

setting a single era 300 with Arc

I recently added an era 300 to my house, I have the Arc in my TV room. I wanted to pair these two to create a surround, arc in the front with tv and the Era300 behind me, but the app wont let me pair them as “surround”!.Do I have to own two (2) Era 300 to make this work? 

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1
5 months ago
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MishyB73Contributor I
asked in Home theater

app wont recognise sonos speakers

I have recently moved, set up new 5G connection, tv, phones etc all work. I have Play1, 2xPlay3 and Playbar…. all of these are working, however, the Sonos App won’t show my accounts, settings or speakers, even though they are working and being used as a surround sound for my tv.I have spent about 6 hours trying to figure this out, I’m losing patients and getting increasingly annoyed.

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C
2 years ago
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RobertSchlyterContributor I
asked in Home theater

Beam bass distortion

Suddenly I noticed a distorted crackling sound when watching TV and listening to music with deep bass.I have tried factory reset and did a new Trueplay configuration.The problem is still there. You think it is a problem with the bass speaker itself?Any ideas? I guess my warranty has expired.Help!

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Jamie A
10 months ago
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Chuck1001Contributor I
asked in Home theater

Amp Installation

Trying to install Amp on my app App sees the Amp, starts installation and asks for 8 digit code. It then tells you to push the green lit join button. However the join button is not lit  Stuck. Suggestions??

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buzz
4 months ago
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DW81Contributor I
asked in Home theater

Sonos Ports + HTD MCA-66 6 Zone setup

I purchased a home that has an HTD MCA-66 with CAT5 cables running to every room. I have 6 zones, each with the corresponding HTD wall volume control.The HTD has a 4 pin Phoenix connector AND a corresponding CAT5 connector for each zone.I’d like each speaker pair in each of the 6 zones to operate separately via a Sonos Port (one Port for each Zone).Question: Where am I hooking the RCA from each Sonos Port to? Audio in on the MCA-66? Or do I set it up as a sub zone within each zone? Can I remove and bypass the wall power and volume controls and only use Sonos for everything? Lastly - how can I make the speaker pair in my living room operate as RL and RR for surround with my Sonos Playbar? Do I need a Sonos Amp for that? Or would one of my Sonos Ports suffice?Thank you for your help!

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Corry P
9 months ago
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Bonbon99Contributor I
posted in Home theater

Installation of the Arc + Sub + 2 x Era 300 as a home theatre / music room

I'm just building a house at the moment and planning a home theatre room with new Sonos gear - Arc, sub and 2 Era 300s . On the installation front, I’ve been reading reviews this morning and one indicated a need for ethernet cable connections to fix a lag between the Arc and the Era 300s and sub (https://cybershack.com.au/reviews/sonos-era-300-as-rears-to-the-sonos-arc-superb-dolby-atmos-7-1-4-review/?unapproved=60193&moderation-hash=9d98285680f738e006005efc5e7695f2#comment-60193).The Arc will be connected to the TV with an eArc HDMI cable. The TV will be connected to the router with an ethernet cable. I wasn't planning on connecting any of the 4 Sonos speakers via ethernet, instead I was planning on just relying on wifi connection (as I have for all my current existing and past Sonos gear). Based on the review above, that could be a problem. Do others agree and, if so, should I provision an ethernet cable back to the main router, or is there some way of directly connecting the Arc

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Corry P
2 months ago
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StyrkenContributor I
asked in Home theater

Beam

Just bought a Beam 2 gen and set it up for my Samsung TV.  Using Apple TV 4k.  Nice sound everywhere except when I go to the Viaplay app, the sound farts over to TV sound...??  What do I do about it?

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S
9 months ago
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NolramContributor I
asked in Home theater

Lost Connection to Beam

Why does my Beam keep getting lost? I am new to Sonos products and rapidly coming to the opinion I should have stayed away. I bought a beam to go with my projector and thought I might add more later. So far I find the sound quality really good but the software is far too complex. What is worse is my profile keeps loosing the beam. Tonight I am sat here with my phone linked via wi fi listening to music. With the music still playing the software tells me I have no device connected. I have no control over the beam. I follow the instructions which have me turning the speaker off at the power supply and reseting all the connections. Why does this keep happening? 

11
ratty
1 year ago
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XijaContributor I
posted in Home theater

Sonos arc sub gen 3 micro stutters

Hello! I have had the Sonos ARC and sub for a couple of days now and I have some issues with it. When playing music from Youtube Music the sound stutters for a microsecond, like it’s skipping a beat.  I have tried reseting the arc but that didn’t help. I have also updated to the most recent update and that has not helped. I’m running the arc and sub with ethernet cable so it’s not a wifi issue.  Diagnostics : 1727632160 

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X
1 year ago
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ricksaintlouContributor I
posted in Home theater

Can I use a AT-LP60XBT with a Sonos Beam + Sonos One SL sound system?

I’m looking to purchase a wireless record player that can connect to my living room audio system. I have 2 Sonos One SL’s and 1 Sonos Beam. Would the AT-LP60XBT connect to this system via Bluetooth? If not is there a wireless record player I could get that would? Thanks for the help! Take care.

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R
7 months ago
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PBJimContributor I
asked in Home theater

Using Connect:Amp wired to Beam for surround speakers on Sonos S2 system?

I have an existing Sonos 2 network throughout my home, including a Beam + Sub + Sonos Amp for surrounds in my family room, and other Sonos speakers around the house.  I am installing a projection TV in my bedroom and bought a new Beam for it, but would also like to use some existing speakers for rear surround.  I have an older ConnectAmp that I would like to use to power those.  If I use a wired ethernet connection between the Beam and the ConnectAmp will that work for driving the surround speakers even though the ConnectAmp is not compatible with the newer Sonos 2 wireless network?

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J
2 years ago
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Th4025Contributor I
asked in Home theater

Sub Mini Disconnecting After Adding Era

Anyone having problems with random disconnection of a sub after adding a new speaker?I had an Arc + Sub Mini in a living room, same location as strong wifi router, working fine for weeks. Added an Era 300 to another room this week, not set up as surrounds. Now after 2 hours of playing, the sub will randomly disconnect. App shows a red dot on the room, “Sub Mini - Not Connected.” Troubleshooting menu doesn’t work; can’t find the sub at all, as if it’s disappeared or powered off. I have to factory reset it, then reconnect it. Works fine for another hour or two, playing music with the Era and Arc, then disappears again, starting the factory reset process over. Never happened before adding the Era. No LED light when it disconnects, and my phone is within 10 feet when I’m trying unsuccessfully to reconnect. Anyone else? Thanks!

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Sotiris C.
5 months ago
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kirrg001Contributor I
posted in Home theater

What happened to the Sub?

After the last sonos s2 update, my sub is suuuper intense - even when setting the sub to -2 or so. Who else is experiencing this? Thanks:)

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K
2 years ago
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Davidc101Contributor I
asked in Home theater

everyday unable to connect to sonos.

Everyday now after about a month of perfect use my arc and sub now are unable to connect to Sonos on the app so I now have some very expensive paper weights  im very close to just selling them as this is so frustrating any help would be much appreciated I’ve reset both the sub and arc and they connected straight away,then I’ve come home from work put the tv on and you can tell there not working, check the app and it’s unable to connect to Sonos  please help   

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Simon B
2 years ago
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GraemehendersonContributor I
asked in Home theater

Problems with connecting turntable via receiver, Sonos Connect and Beam

Hi everyone, hoping someone can help me out.  I have an existing Beam set up to my tv in a room called “Living Room”. Recently picked up a used Connect (Gen1) and have it hooked up to an old Yamaha receiver (CR-620, if you are interested). The receiver in turn is connected to a Yamaha turntable (YP-511). I have set up the Connect to a room called “Record Player”. From the receiver I have analog cables running from tape rec out to the Connect analog in. When I plug the cables into the rec out, I hear crackling from the Beam so I know it’s picking something up, but I cannot get it to pick up sound when the input is switched to “Phono” on my receiver!  I just cannot work out what (probably obvious) thing I’m doing wrong.  Many thanks in advance for any advice you can give me! Graeme

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Rowena B.
2 years ago
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NuJudgeContributor I
asked in Home theater

Optimal opening size in media wall for Sonos Arc on extendable Sanis mount

Hello,I would appreciate some advice please. I am mounting my arc on the extendable Sanus mount within a recess in my media wall. I have read that the Sanus mount sags a little under the weight of the arc and so I was wondering how high an opening I need to allow the arc to move in and out freely. Thanks very much for any advice.  Nu

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M
5 months ago
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riiiicTrending Lyricist I
asked in Home theater

manually wake up sonos arc from standbby?

I've notice there is a lot of posts about sonos arc and LG cx, but i think mine is different.It's not that arc stops working, is more that some apps are able to wake it up and other aren't. In my case, some times the PC signal or lg native you tube app aren't able to wake it app. The solution at the moment is to pass through Amazon prime/Netflix apps and then switch to you tube or the PC.Is there a way to permanently disable the stand by in the arc ? Or to switch it on/off manually?

16
buzz
6 months ago
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sebastian83Contributor I
asked in Home theater

Issue with Apple TV and Sonos Beam

Hi, I have issues playing series on DisneyTV, AppleTV or Netflix via the AppleTV OS. I am using an LG smart tv (OLED65C8), combined with an Apple TV 4k (first generation) as well as a Sonos Beam for audio.When watching series or movies, every few minutes the sound cuts off for 1-2 seconds and sometimes the picture jumps a bit. Then everything is fine for a few mins before it starts again. I do not seem to have the issue when accessing Netflix content via the LG OS but would prefer to use AppleTV. Has anyone had similar issues in the past? Thank youSebastian 

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G
2 years ago
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NowshesaturtleContributor I
asked in Home theater

cant connect to system - frequent error this week

I have a gen 1 play 5 and a Beam. I haven’t changed anything on the network but the last few days the controller can’t connect to Sonos. Sometimes resetting the router works, but other times not, and nothing else in troubleshooting list is working. Am using S1 as I have old play 5, but tried S2 today and it could find the Beam but not connect. At a loss

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Corry P
1 year ago
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JazzyGeoffContributor I
asked in Home theater

Connecting LG B7 TV, Sonos Amp & Sonos Arc

Hi All,I have got a Sonos Amp which is connected to some ceiling speakers in kitchen which I use for music only (in kitchen/outdoor area). I recently bought a Sonos Arc which I have connected to my LG B7 TV fire the HMDI Arc port. I was just wondering if there would be any benefit to connecting my AMP to my TV and then my Arc to my AMP? or even if thats possible. When money permits I am hoping to get Sub and surrounds etc over time also.  Main reason I ask is I seem to get Dolby 5.1 or 5.1 plus come through on Arc when I check sonos app, but never Dolby Atmos. possible its just what I am watching is not supporting atmos?ThanksGeoff

2
J
1 year ago
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wilwong829Enthusiast II
posted in Home theater

Is redoing the Trueplay required for the new updates on height audio?

Is redoing the Trueplay required for the new updates on height audio? Hope the experts here can advise, thanks a lot!! :)

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melvimbe
2 years ago
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bd6675Contributor I
asked in Home theater

Original Sub with Arc & Era 300

Hello,I am currently using the Arc with the original Sub and 2 Ones as rears. I ordered 2 Era 300s to replace the Ones. Will I lose any functionality by using the original Sub with the Arc and the 2 Era 300s?Thanks 

2
B
6 months ago
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MelC007Contributor I
posted in Home theater

Connect Sub to Beam for TV and FIVEs for music?

I have  a SUB connected to two FIVES for stereo music listening. In the same living room we have a TV with a BEAM.  Is it possible to play music with FIVES and SUB, then watching TV use BEAM + the same SUB?when I try and connect the SUB to the BEAM it makes me disconnect the SUB from the stereo FIVES which is very frustrating.Seems like an obvious set up many people would want so I would value any advice. Thanks so mich!  

5
J
9 months ago
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