Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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Hi,I just bought a Beam and connected it to a Sony Bravia TV using the optical adapter. I also have a 4th Gen Apple TV connected.Since connecting the Beam I’m having two problems:I’m unable to airplay video from iOS devices onto the TV. I just get an error message whenever I try. (Less critical, but still annoying) The pause/play button is on the Apple TV remote does not work when watching video (from the Apple TV).Any thoughts on what may be causing this problem and how to fix it?Thanks!
Hi there. A bit of a longshot but here it goes. I am trying to use the Beam as a stand alone speaker without the 70ms delay. The intended setup is as follows:My sound source is a DJ Mixer which has standard RCA output (left/right, white/red cable, you get it) I want to convert this into HDMI ARC in order for the Beam to accept and play.Question, what gadget will i need inbetween to convert the signal?? Some says that a TV inbetween can do the trick but surely there has to be another solution with a smaller size gadget. Like a preamp or something? Would a laptop/mac work as inbetween gadget? FYI i have no intention to stream the sound into other Sonos devices, ONLY the Beam. Thanks in advance
Hi, I have the arc with a sub and two One SL’s as a surround set up. The rear left speaker has been really glitchy. It either drops sound or belts out bits at high volume intermittently. It performs well when it’s disconnected from the arc, either as a standalone or connected in stereo with the other satellite. Software is all up to date. Can anyone help?
Hello ,Still trying to resolve set up with my New Beam. Its an older Samsung Model TV. HDMI ports don’t support ARC. I had issues getting my older Playbar to work, but was able to finally get the optical port to work on the TV. Now, I have moved the older TV downstairs and trying to hook up a BEAM with it (smaller space) and can’t get the optical adapter to work. Makes me think the optical port on the TV was bad. Any ideas how I can bypass this? Could the Optical port on my Sumsung TV be a different size that the adapter sent by Sonos? Airgetlam, hoping you might weigh in. Thank you, Mark
My Sonos beam bar worked perfectly for 3 months (predominantly being used to play music from my iPhone via the home WiFi network). Over the last few weeks my Sonos is not available to stream my music through, unless I turn my router on and off again. Every time I turn my router on / off I can use the Beam again, but only once, then when I go to use it again it is not available to connect to. If I go into the Sonos app, I get an error message saying “unable to connect to Sonos”, until I turn the router on / off again! any ideas for W fix very welcome!
Hi, Recently got a Sonos arc. Wired up ok, but sound is really poor. Worse than my beam. Think it may be faulty. Tried to run the trueplay tuning. Initial wave of sounds are ok. End up with a green circle on my iPhone, then tuning just gets stuck on ‘listening to test tones’. I am guesssing some speakers are not firing and so the tuning can’t complete?Any advice appreciated. ThanksA
hi all. i have recently purchased a sonos arc soundbar to play dolby atmos on. my room is one of those that years ago used to be a seperate sitting room and dining room which someone in the past has had converted into one room. this means my tv on the wall and soundbar underneath are central to old living room but not to overall room and there is a large area to the left (as you look at tv) of the soundbar compared to the right. my question is when using trueplay do i walk around the whole room or just the area i am watching the tv/soundbar from. i hope this makes sense thanks
Only just bought this TV. I’ve had an issue with the TV where it wouldn’t turn on so Sony have replaced the motherboard but now I cannot get the eARC to connect to the Arc, before it went wrong all was fine. Currently connected via Optical so I know the cables work - error message the TV was showing is ‘TV speakers active due to Audio system communication failure’. Up to date firmware on everything. Unplugged everything and re-started correctly, I have a Beam which also has an issue connecting to the eARC so I am presuming it is the TV but seeing if anyone else has this comparability issue & any ideas?Many thanks in advance
Hey folks,so I got my Sonos Beam hooked up with 2 PlayOne's + 1 Sub. Unfortunately surround sound does not seem to be working. Here is what I've done so far:- Tried my AV-Receiver and a connection over both TosLink + HDMI ARC- Tried my PC's soundcard over TosLink (card is 5.1 enabled)- making sure the source is actually 5.1 (tested netflix / youtube / BlueRay videos)- Sonos S2 App alyways says: PCM Stereo 2.0 I don't get why? Any ideas? Cheers!
Hi all. I have a Beam which is running fine on my 4K tv, via HDMI(arch), with Dolby digital as the sound source. I’ve added two Sonos ones to my network and they appear configured correctly, my system information comes up with the above message for my Beam and have no idea why. I have a high speed internet connection where the system is connected via 5Ghz to the Sonos ecosystem, but I get nothing with my surrounds, I’ve tried 2.4Ghz, and all the obvious things, like hardware reboots, router reset, but still nothing. I’ve run source programming with 5.1 to test but have had no end of frustration.Does any one have any ideas? I have a sub on order and after spending days on trying to figure why I’m getting the above message, I’m at a point of canceling that order, as it pointless having just a Beam that can’t support a sub or surrounds.might be something in the router config, but would be guessing as to what the system needs to get other products to work in this group.Any suggestions wou
I have a Playbar, sub and 2 rear surround speakers Used with my TV - all great and love it. Want to now connect my turntable so it can use the same speakers. I have a Sony deck with a pre-amp and have just bought a connect, assuming that would be what I need. I’m useless with tech and thought the connect would send the signal from the deck to my existing speakers. Have I got that wrong and if not how do I connect the connect to the existing speakers? Many thanks.
I have a 2013 Magnavox television (Model 46ME313V/F7) and would like to connect a Sonos Playbar to it. We moved into a new home w/ 2 of these Playbars months ago and have only used them for streaming music so far. On the side of the tv are ports for HDMI, USB, and headphones, and this is a photo of the back of the tv. I assume that I would need to somehow connect the Playbar to the Digital Audio Output. Can someone tell me how to work this out? What cables/ adapters I will need? Thanks!
I am using the Sonos S2 app on my Android phone.I purchased an Arc SL from Costco a few days ago. It set up perfectly.I just tried to add a Sub S3. Big problems adding it to my Arc SL.I see these messages:“Your Sub has been added to your system, but it will remain unused until you connect it later.” I tapped the icon labeled “Connect Sub to a product.” “Let’s add a Sub to one of your rooms. Would you like to use Sub with Sonos Arc SL?” I hit the Connect button. “Adding Sub. This may take a moment...” The Sub had a flashing white light. Then the light went to steady. Then it dimmed. “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”I tried three times, with the same results.I re-booted my wireless access point and tried again. Same results.What am I missing?Thanks in advance for your help.Mike
Hello all, I have been noticing a crackling (almost like fireworks) any time the movie gets really loud. I have only noticed it so far with watching Harry Potter on SyFy (Roku TV), but will update if I hear it on other platforms. Has anyone else noticed this? I submitted a diagnostic and will contact Sonos, but figured I’d also check if anyone has experienced this.
I just purchased a Beam for my (modest) home theatre set-up, and I’m quite enjoying the idea of jumping deeper into the Sonos ecosystem. I’m debating purchasing a pair of Ones to improve my experience of music while roaming through the apartment (i.e. by placing one in bedroom and one in kitchen). But, this feels a bit too luxurious for my annual income, so I’m looking for some extra value-added. Would it be possible to use this pair of speakers in a modular fashion? I.e. during the day, they could be set-up in different rooms, but at night (or when needed), they could shift into position as rear speakers in a home theatre surround sound system (albeit without the Sub)? Would this kind of a flexible/modular system be simple enough to maneuver through the app? Or is the process of identifying speakers as part of a surround system a bit more time-intensive / cumbersome than I’m imagining? (And, more specifically: is it possible to set-up surround rears without having a Sub as part of the
Hi all--I’ve got Sonos all throughout my home. 9 Play Ones, 2 Subs, and a Playbar in total. Overall everything works perfectly well, except for my “Living Room”. In that room, I’ve got 2 Sonos Ones and a Sub. I’ve noticed that it sounds very tinny and lacks bass when I play music. I check the app, and there are no issues. However, the Sub is not playing! Here are the things I’ve tried:Remove the Sub through the app, then re-add it via the app. This generally works but I have to do this every single time I start playing anything to “Living Room” Un-plug it for 10 seconds and plug it back in. Sometimes this makes the Sub start working too. Un-plug it and press the join button while plugging back in, and re-adding it as a new speaker to “Living Room”. This takes 5-10 minutes but seems to work until the next time I play music Called customer support. She ran a diagnostic and said it shows that the speaker is playing, when it is definitely not. It’s quite obvious when the Sub is playing, as
I don’t have AppleTV, so I’m trying to understand what other AirPlay devices might be conflicting with the ability for the S2 app to display controls on my iOS lock-screen. It’s strange: sometimes the controls appear on my lock screen, sometimes they don’t. I haven’t been able to discern any logic as to when they do / don’t. For instance: right now, I have my iPhone and my iPad active, but without any AirPlay-eligible apps open. And an LG TV (to which my Beam is attached via HDMI ARC) sitting passively / off. And yet the lock screen controls won't show on my iPhone, as they were doing earlier today. I can imagine this is an iOS problem, rather than a Sonos problem (since, mysteriously, sometimes my Timer will appear on my lock screen, and sometimes it won’t). But, just in case there’s an easy fix: I figured I’d ask.. Many thanks..
I’ve had the same sound setup for three years now. One Playbase, one Sub(gen2) and two Ones(gen1) for surround. A few days ago I suddenly discovered that the surrounds and the sub no longer works with tv or music. They are connected to each other in the app (S1). But wont start playing anything. I’ve tried a lot of different scenarios from what I’ve read about in this forum and elsewhere. A few things i’ve tried:Reset the sub, and the two ones and add them again. But they still won’t work. Reset the whole setup with the Playbase, surrounds and sub to set ut up again, but it didn’t work. Reboot the router and all speakers and that didn’t solve the problem either.I can control them all in the app like for e.g. turn off status lights but I can’t control the sound at all. It’s like they’re all connected but just not sounding.Anyone who’s experienced the same issue?
I cannot get Dolby Atmos on my Arc when watching Netflix ( it’s on my LG cx 2020 model year) I have all the necessary requirements and when I play through the tv speakers I also see the Atmos icon on the screen, this dissapears when I attach the Arc. I’ve tried enabling the eArc toggle in additional settings, makes no difference. The arc was set up using the v2 Sonos app . In fact all streamed content is broadcast in 2.0 when I check on the Sonos app.
Out of the blue my Sonos beam has just stopped working! I wouldn’t say my 3 Sonos devices have been working fine since I bought them a year ago. If it was not the very difficult and frustrating initial setup and connection or every so often just disappearing from options on Spotify to play my music from. Which I then have to hard reboot everything which is just not what I expect from very expensive devices. now my Beam has just stopped working with my TV. I have changed nothing but it is telling me that it can’t connect to my Arc. I can’t understand this as there are no new devices, nothing has changed other than maybe my latest Sonos software update. whatever it is, I now can’t use my beam and this is extremely frustrating and disappointing. If it was not for the cost I’d throw them all in the bin and start again. The dream is great having all your speakers synced and playing music throughout my house. Unfortunately the reality is just pretty terrible and unreliable. diagnostic re
I have just connected my new Beam to my Samsung TV which also has a Sky Q mini box (the multi room option) and an Amazon tv thingy (forgotten the name for it sorry) how do I default to just using my Samsung TV sound and not the beam? do I just turn the beam off ? And if so how ?
Hello, I’ve bought 2 one sl to be added as surround speakers to Beam. I’ve configured them as stand-alone and they worked wellI’ve tried also stereo speakers, no issuethe issue was when I’ve configured them as surround speakers through the app. The configuration fails and the speakers went both stuck.The only thing I can do is to reset them and try to configure them again…. same issue I’ve tried also to keep them near the beam all devices are connected to Wi-Fi to the same access point any suggestion? the diagnostic number is 1995632990thanks
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