Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,228 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4631 Topics

S
Saqlain burkiAvid Contributor I
posted in Home theater

7.1.4 placement.

Wanting to get best sound by placing 7.1.4 at ideal position. Ceiling height 11feet. CURRENT SONOS PLACEMENT 

3
Corry P
9 months ago
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Tek_Freek
asked in Home theater

Our Samsung remote used to run the volume on the Sonos Playbar.

The optical cable got removed by accident and now the remote will do everything except volume. We have two basic Samsung remotes and they do the same thing. They change channels, and move through menus on the TV and the PS5.Both DirecTV remotes work correctly. I went through the Sonos app and the Samsung remote passed the test (press the volume button) and lit the light on the Playbar at the end of the test, but then it does not adjust the volume, or light the light.Optical comes up on the TV screen. This remote worked before the cable got knocked loose. I noticed that when the optical cable comes out (testing) that things change in setup on the TV and PS5 and I have to adjust them.We did most of the testing with the settings in a PS5 for compatibility. TV is set to optical for audio out. Using PCM. HDMI from PS5 to TV is in HDMI 4 which has an icon of a game controller on the label.I paired the Samsung remote with the TV and it controls the sound.Help!

1
T
2 months ago
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TLinContributor I
posted in Home theater

sonos arc SL not working with LG remote

Hi, here is my set up.LG CX OLED connected to the sonos arc SL from Costco via HDMI through the eARC port. Previously everything worked well until I had to unplug things today to mount the arc onto the wall.After reconnecting I can no longer control the volume using the LG remote. I have tried the Philips method, setting up universal remote, reconnecting, powering off and trying different hdmi cables, trying to setup remote with the sonos app. Seems my issue isn't isolated after some research online but there is no consistent or reproducible fix.I realized the following1. The arc responds to the remote, blinking indicator light when the TV is turned off each time I press volume down.2. The sonos app states my eARC is not connected, although I'm getting appropriate sound, my TV states it is using ARC out and eARC turned on.

1
Xander P
3 years ago
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PolitejrContributor I
posted in Home theater

Sonos beam bluetooth

Hello, I have just bought Sonos Beam. In Mediamarkt says has Bluetooth but I can't connect with Android TV Box by Bluetooth.  Help!!! Thanks in advance 

5
J
3 years ago
D
Daisy35Contributor I
asked in Home theater

Sonos beam disconnects from TV sound

Diagnostic 520463197Sonos beam is connected to a onn. 32" Class HD (720P) LED Roku Smart TV through HDMI cable. It intermittently disconnects from the TV. The TV remote still works and the light blinks on the sonos if I adjust the volume but then sound is not working. Sometimes it will start working again and other times it does not. The setting for audio is the beam, it is not set up automatically choose audio. The connection is HDMI. I was told from the prior owner this was an issue he had with the beam and his TV. is there something I can do to fix this issue? All products are up to date. All products were have been power cycled. There are no other products connected to the TV. the beam doesn’t seem to give me any issues when I use music through the sonos app. 

1
Sotiris C.
1 year ago
K
K4NO04922Contributor I
asked in Home theater

sonos arc and symfonisk

I cant pair the arc and the symfonisk speakers in the sonos app. Strange enough the symfonisk speakers are installed but then i dont see the arc. When i restart the sonos app en turn on the tv i only see the arc but then i dont see the symfonisk speakers. This is getting me crazy. What is this??

1
jgatie
1 year ago
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JeffsaflyerContributor I
asked in Home theater

Best Connection With Samsung TV, Roku Ultra, and Arc

I just purchased a new 85” Samsung QN90C, Roku Ultra, and Sonos Arc. Looking through the forums, I can’t seem to find decisive direction on the best way to connect these components or if I should change any settings to get the most out of the Arc.  Thank-you.

12
Stanley_4
3 months ago
J
J-Man11Contributor I
asked in Home theater

Sonos Beam disrupts the TV picture periodically with black out of TV

My Beam Gen 2 causes the tv to blackout for a couple of seconds periodically (every 10-30 seconds). I have a TV box plugged into the HDMI port of the tv, and the Beam is connect via HDMI Arc to the tv. I have checked to ensure the tv has the latest updates. All HDMI cables are high speed cables. I’ve also tried unplugging the tv for several minutes, and the beam. When the Beam is disconnected the TV works perfect with no blackouts. The same issue happens if I switch the HDMI connections. I ran a diagnostics test and reference number is 1450731502. 

6
106rallye
3 months ago
B
Bill KentContributor II
asked in Home theater

Help Needed: Trueplay with large oddly shaped basement

Hi All,I likely have the worst acoustic space known to man.  My Sonos Arc SL is mounted on the edge of an entertainment center, roughly 26 inches up from the floor.  It sits a good 14 inches from the wall.  Please see pictures of my room but here are the rough dimensions. Room is probably 50 feet long (from Sonos, straight out to the far wall).There are several posts throughout the room.  The room width is roughly 30 feet.My chairs are probably 8 feet from the Sonos and are directly in front of it.  I have Sofa’s on each side but they are not the primary sitting area.Ceiling is roughly 9 feet.Standing in front of hte Sonos, the right side is open another 14 feet until the wall.Here are my questions:How should I run the second part of the true play calibration?  Just around my sitting area or try to go to all edges of the wall on the ends of the basement? Per the Peter Pee video, should I angle my Arc soundbar a bit to get better ATMOS. Any other recommendations? My music (Tidal HD) sou

2
B
3 years ago
A
Anonymous
posted in Home theater

Disabling wireless in Beam is not working, it keeps emiting strong radiation .

I connected my Sonos Beam only to ethernet , and disconnected WIFI in the settings. I am sensitive to EMF radiation and bought a device to measure it. It revealed that even with WIFI disabled the Sonos Beam emits huge amount of radiation (and is not connected to any wireless, as I disconnected even mobile and router to measure). This is either a very bad bug in system or Sonos is trying to kill me.. If you dont give me a solution I will have to stop using Sonos at all. Please can you advise? 

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ratty
2 years ago
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rm102233Contributor I
asked in Home theater

Apple TV 4K (1st gen), Sonos Arc + 100s (surrounds), and HDMI ARC port

Hi team, I just got a Sonos Arc and two Era 100s to use as surrounds, but as I’ve been using it I've noticed that the only sound I’m getting is Stereo PCM. While this does still sound 100x better than what I used to have, I would like to get as much quality sound as I can out of this system. Here’s my set up as of now: Sonos Arc → HDMI 3 ARC Port (no eARC port, old plasma tv)Apple TV 4K → HDMI 2Era 100s as rear surrounds (back left and right)I have it true tuned and everything as well. Is there any way to get a higher sound quality than base Stereo PCM with only my ARC Port and no eARC? Also, as a side question, Should I keep the Eras behind or should I move closer to the sides or the front as front left and right channels? Thanks in advance for any and all advice!!

8
Ken_Griffiths
3 months ago
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DahumphContributor I
asked in Home theater

Connecting Sky Glass to Playbar

Hi all.I was hoping to be able to connect my Playbar and surrounds to my Sky Glass.  I have the extractor which has an optical signal but this isn’t being picked up by the playbar.Any help or advice would be very welcome.Many thanks

3
Corry P
3 months ago
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tjs1040Contributor I
asked in Home theater

Samsung TV audio

I use Sonos Beam as soundbar for samsung smart TV. I also listen to music services via wifi. All (wifi) channels work fine, but TV audio has stopped functioning even though the TV icon shows up on my phone app just as it always has. All attempts to reconnect with TV have failed. Again, only wifi works. Direct hdmi connection between TV and Beam does not. Message says “hdmi arc not connected.” Ideas or suggestions appreciated. Just know I am not a sophisticated technician when you reply. Thanks. 

2
T
9 months ago
J
JSizzleContributor I
asked in Home theater

Sonos Beam HDMI eARC Not Recognized

Hi,Looking for help!I use a Sonos Beam with my Samsung TV 55” QLED 4k Smart TV Q80B connected with the Sonos supplied HDMI eARC.The audio works great for between two days and two weeks, then I will randomly turn on the TV and the audio is being played through the TV speakers. The Beam shows up as a video thumbnail through HDMI 3 playing a short demo video. I can’t get it to recognize as an eARC.I unplug the Beam and the TV from power and the HDMI eARC. Plug it back in and viola. It is all good. However, I don’t want to do this weekly. Looking for help troubleshooting. Thanks!

1
Ken_Griffiths
3 months ago
M
Mark DavisContributor I
posted in Home theater

Sonos Arc extra HDMI

Apologies if this is a dumb question but I have four HDMI devices and my TV has only 4 HDMI ports.  If I use the eARC HDMI port on my TV for the Sonos Arc I’m stuck with only 3 HDMI ports for my devices, correct?  Are there any good solutions for this other than an HDMI switch?  

3
G
2 years ago
architekt
architektContributor II
asked in Home theater

Trueplay and sitting/standing at my listening source

I am using a sonos beam with two Ones for surround and a sub connected to my PC’s optical for 5.1. Anyway, the beam sits on my desk (elevated by a speaker stand). Sometimes I’m sitting down when I play games/listen to music, sometimes I put my desk into standing mode. So that means the beam can be either lower to the ground, like when I’m sitting, or higher up, like when I’m standing. Does it matter if I tune trueplay in either position? Would one be more optimal than the other? Should I maybe instead like set the desk height to be in between both for an average?  Also, I’m a bit loathe to walk around the room waving my iPhone. My floors creak. Also I’m never listening anywhere besides either my chair or standing up. Should I still wander the room even though the floors will creak and I won’t be listening at any other position? Thanks.

6
Stanley_4
2 years ago
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Pottsy320Enthusiast I
posted in Home theater

Multi channel pcm from ATV sounds poor on Arc

I'm trying to use my Apple TV. It outputs PCM (multi channel) for many programs on Netflix etc, but it also outputs Atmos fine when encoded . The built in app on the Sony TV does Dolby digital plus.The built in app sounds miles better. The multi channel PCM sounds dull, flat and lifeless.Others have tested and have pointed at the Arc and it's reproduction of multi channel PCM. Is there a fix en route, or does the Apple TV go in the bin?

9
Schlumpf
2 months ago
H
honeymoonContributor I
asked in Home theater

Apple TV 4K Connection Issue

Hello everyone! Forgive me if this is an elementary question but I am confused on how to connect my Apple TV 4K to my Sonos Arc (w/ Sub) when I’m using the only HDMI port on Apple TV to plug into my TV’s eARC port. My TV is the Sony Bravia X90K. I then connect my Sonos to my TV directly (there is only one eARC port) and Apple TV asks me to manually connect to the Arc every time. Is there a way to connect Apple TV both to the Arc and TV? Should I use an AV receiver? Thanks so much!!

1
G
6 months ago
E
EricSean1123Contributor I
posted in Home theater

Beam w splitter and hdmi over cat

Hi allive got an older Epson Powerlite projector. Only audio out is analog rca. I’ve got a Roku 4K stick going into a 1x2 hdmi splitter then the split goes direct hdmi to the projector and I’ve got hdmi over cat5 extender to the beam.  Im unable to get through setup as the beam isn’t getting an arc connection. I’ve got now digital out on the projector so that’s not an option.  in theory l, shouldn’t this setup work? Maybe need to upgrade my extender?

4
E
1 year ago
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harlan-tnContributor I
asked in Home theater

Playbar drops from network constantly - works ok with TV sound

My playbar will go in and out of connection with the network, staying connected only for about 30 seconds at a time.  Any suggestions given the below? It’s connected via WiFi - 5Ghz with a strong signal in its location If I restart it, it will always reconnect for a good 15-30 seconds and then drop out Device is about 7 years old and issue started 4 weeks ago Hasn’t remained connected for more than a a few minutes in weeks Works totally fine for playing TV sound, but won’t stay grouped with other speakers (as it is dropping off the network) Paired with a Sub There are 8 other sonos speakers in the network and none have this issue Steps I’ve taken:plenty of restarts ensured cables are securely connected using a different power outlet I’ve successfully assigned a static IP from the router (device will connect only with the reserved IP I’ve assigned.

10
H
1 year ago
McCallister
McCallisterTrending Lyricist I
posted in Home theater

5.1 audio encoding problem on AMP.

Hi everyone, through an HDMI switch connected to AMP, I stream content from different sources to the TV, ps4, intel NUC 7th generation, satellite decoder and more.When I use Netflix on the NUC, even though 5.1 audio is enabled in the PC audio settings, the PCM stereo audio format icon appears in the smartphone Sonos app.One would think there might be an audio driver issue however if I connect the PC to the ARC, the data stream is recognized correctly and the PCM 5.1 icon appears on the app.Could this be an AMP firmware issue?Thanks

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McCallister
1 year ago
A
alfamanContributor I
asked in Home theater

Sonos Ray Set-up

Will I be able to adjust the volume from the remote control of my Humax Aura 4K recorder (SPDIF connection) if I plug the Sonos Ray cable into the Humax instead of plugging the Sonos cable into my Panasonic 4K TV.

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A
1 year ago
N
Nathalie66Contributor I
asked in Home theater

Problème de connexion beam2 avec télé samsumg Q60

J’ai déjà reçu ma barre de son Beam 2, mais je suis incapable de la connecter! J’ai toujours un message me disant qu’un appareil interfère avec la connexion HDMI.Pourtant, j’ai seulement le décodeur qui est branché dans le HDMI 1.Je dois faire quoi pour me débarasser de cet interférence? 

4
N
2 years ago
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vickyvirus30Contributor I
asked in Home theater

Arc not connecting to Nest WiFi

I have a Sonos Arc 2 and the 3rd gen sub. I have a google nest wifi network and see that the Sonos Arc is not able to connect to the google wifi name even though the password is correct. It always says incorrect password even though there is nothing wrong. It connects to my main wifi (router) without any issues. But I am forced to switch between wifi networks to use the sub from my phone. Is there a way Sonos can work with google wifi?

1
Rowena B.
3 years ago
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SkyGuyContributor I
posted in Home theater

Arc disappears from the app

Hi, I have in my living room Arc+Sub+2xOneSL. When I set up everything works. Suddenly Arc disappears from the app, but not from the network. I have separate network that is only for Sonos speakers. The internet connection is fully open. I can see from the router side that  the Arc is connected all the time to the network and has the IP address. When I restart Arc by pulling out the power cord and pluging it again, it comes alive and also appears to Sonos App. BUT... It should say under system Arc (+ Sub + Surround) now it says Arc ( + ? + ?). Only way to get everything up and running is removing the sub and surround setup, reset all speakers, rejoin them to the network and to system and set up system again. Not very nice from these products. Is there anything that I can do? All speakers are connected via Wireless to WPA2-PSK network, both 2,4G and 5G band available (I have Ubiquiti Unifi network gear). This is now doing it more than once in a day, so it is starting to annoy me. Otherw

2
S
3 years ago
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