Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?We have had no issues with the arc since purchasing it earlier this year.
New to Sonos. I have a 5.1 setup for my TV and also listen to music in the "TV Room." Everythings seems to be working correctly with my Playbar, Sub and two Play:1 speakers. Just one questions I haven't found directly answered on the forum or in support: There are two check boxes in the controller app room settings: TV Autopay Ungroup on Autoplay Can someone explain in clear English what those boxes do and why I would want to check/uncheck one, the other or both? Thank you!
Hi I have a sonos Arc and 2 Sonos one SL as surrounds The app says its playing stereo pcm and in the settings that the arc is receiving stereo 2.0 However, I'm running a brand new 55 inch LG oled TV and the arc is connected via a eARC hdmi cable. The app shows that the audio is set to surround and the rear speakers are working. But when I stream dolby atmos from Disney plus the app still says its receiving stereo So ... I have connected it properly, I'm streaming dolby atmos, the TV is running the audio out correctly to the arc sound bar, the rear speakers are connected correctly, the app shows the sound mode is set to surround, but on the about my system and the player on the app it says clearly its running stereo pcm… How do I get this set up to run atmos?!?!
I have a sonos beam connected to our Samsung tv. It was working fine but disconnected somehow. Now I can’t get it to connect to the tv anymore. I can play music through WiFi but it won’t recognize the tv anymore. I’ve tried unplugging and restarting and redoing the setup process through S2 app.
Replaced an existing TV with a new Sony TV and I'm trying to configure the Sony remote to control the volume on a Sonos Playbar. I followed the instructions on the support site ([url=https://support.sonos.com/s/article/3402?language=en_US]https://support.sonos.com/s/article/3402?language=en_US[/url]) but the Sonos doesn't seem to recognize when I press the volume button on the remote. There are no obstructions to the IR sensor on the Playbar (the Playbar is oriented so that the IR sensor is in the upper right corner) and the remote works with the TV as expected. Any other options to troubleshoot/resolve the problem?
I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine. I have tried factory resetting my beam multiple times. And have even rest my entire Sonos system/controller (basically starting as if I bought all three Sonos Speakers for the first time and set them up) but still my beam is not connecting. Please help!
Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and guides are not affected by the change in surrounds.Quite often questions arise as to the proper placement of the Sonos Arc (and/or what type of room design).All Dolby Atmos speakers (as does the Arc) rely upon an optimum ceiling height to allow the upward firing speakers to reflect and bounce sound to the listening area. In traditional Dolby Atmos setups where all speakers are separate even the rears have an upward firing driver.Soundbars such as the Sonos Arc require (as much as possible) a symmetry of placement distance to the side walls as well. That allows for side firing speakers (that lend support to the upward firing speakers) to project rearward sound reflections to simulate surround when no actual rear speakers are used. Adding Sonos rears relieves the Arc of some of the surround sound reflection duties.My Arc resides in a room 12.5ft (width
Hi guys, I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? It’s not a cheap device and I don’t want to compromise on its quality. Thank you all!
Hi All, I'm new to Sonos. I never use the TV directly, hence I don't rely on the TV sound output. I would only use it through PS4 (watching Amazon Prime, play Bluray, streaming movies though Media Player) Now the simple question is, can I connect the optical cable of PS4 to Sonos PlayBar and set the format to Dolby Digital 5.1 and expect it to work? Many Thanks, H
I have an arc, sub, and two Ones connected to my tv. For a couple of years I had a beam in this configuration and last summer when the arc came out, I switched the configuration above. I had to connect my arc to Ethernet to set up and it is still functioning that way. My arc is connected to the Arc HDMI port and never had an issue. I also have a Philips Hue light system connected to another HDMI port with my Roku and PS4 connected to that. This configuration happened around the beginning of January. Now, mid May, all of a sudden when we turn the television on with our Roku remote, the tv sound doesn’t automatically connect to the Arc system, stating that “the HDMI ARC is not connected”. We then disconnect, wait, and reconnect. We have tried changing the HDMI cable (x3) to no avail. We also purchased two Lindy CEC-less adapters from Amazon but both still had pin 13 intact, making them completely useless. Sometimes, this reconnection process is as simple as disconnecting once and replugg
Hi I have an older model playbase and everything was working just fine until our power went out for about 5 seconds and then came back on. The play base was not in use when this happened. I had to reset all my other Sonos speakers and that was no problem but this isn’t working with the play base. I’ve followed the directions for reset (several times) but the light only blinks white and never switches to white/orange or green. Any other ideas about getting this fixed? Thanks.
I have just added two sonos one’s gen 2 to my beam (no sub) . and successfully set up the surround sound system and the app recognizes that I have a beam with the two speaker. Only the beam produces sound I can also control the volume on the beam from either speaker so I’m defiantly connected to the beam but sill no sound. Same result for TV, Music and movie. All so tried rebooting router, beam and speakers still no sound. Help !!!!
Is anybody else experiencing this. It only started happening yesterday and I have had my Beam for about a year. I have the Beam connected to my Samsung Smart TV using HDMI (ARC) and it happened when I started a YouTube video through the TV YouTube app. There was a loud buzzing noise over the audio. At first I thought it was a TV problem, but I switched to the TV speaker and it was fine. When I switched back to HDMI the problem persisted. I also unplugged the HDMI from the Beam and plugged it back in but the problem persisted. After rebooting the Beam (by removing and reinserting the power cord) the problem went away. However it has happened at least 3 times over the last 24 hours. It should be noted that if I stream to the beam over airplay while in this state the buzzing doesn’t happen. Also the Beam is in a surround setup with a Sub and 2 Sonos Ones. As it just started happening I wondered if it was due to a software update or something.
Hi - other SONOS ARC owners have posted this issue previously but it did not reach a resolution so I am reposting. I’ve just purchased a Sonos ARC and I’m having to constantly adjust the volume level up and down to compensate for the extremely low levels for dialogue vs action / music. The dialogue levels are extremely low in any movie compared to action and music. I am using the ARC with a Samsung 55 inch 2019 model.I have set night mode and speech enhancement on. Still getting the same issue. There appears to be no further adjustment / modes in the SONOS app to adjust dialogue to music / action balance other than reducing SubWoofer level. DEAR SONOS team - surely this is a software setup issue which is resolvable? Please let me know - really don’t want to send it back!! Quite bummed! Love my Sub, Play 5 Gen 2 and Gen 1 and Play 3. Thanks in advance for your timely solution to this issue.
I’ve got 4 Play 1 speakers and a Playbase. The living room has the playbase and 2 Play 1’s paired for surround and the two other Play 1’s are in separate rooms. I’ve had them for about 4 years all working perfectly fine. The internet provider hasn’t changed. The router is the latest one from Virgin media and has always worked fine and does with my other devices.But for some reason my Sonos app keeps losing connection to the speakers. I’ve tried turning the router on and off, resetting it, turning all the speakers off, reinstalling the app etc.Still no luck! It’s very frustrating because it all worked perfectly fine up until the last week or so.
I’ve recently tried to install my first Sonos System consisting of two Sonos One SL controlled by the latest version of new Sonos app on IOS. The guide i used:(https://en.community.sonos.com/setting-up-sonos-228990/setting-up-a-sonos-system-and-can-t-connect-to-sonos-6846488)The Problem:Everything went fine besides connecting both devices to the wifi. After connecting them they won’t appear in the app but they receive a IP and can be cleary seen in the Router.Using a stable LAN connection works without a problem. No special network components used besides a Repeater which works fine for other devices
Hello Everyone, I have a 1 month old 65 inch LG OLED C2 TV. Today I upgraded my sound system to a Sonos Arc. I am reasonably HiFi literate but despite trying a myriad of different options recommended on this, and other forums, I cannot get the Sonos Arc to play Atmos sound. It will transmit at Stereo PCM. I have simply connected the TV to the Sonos Arc using the Sonos supplied HDMI cable. The connections are from the HDMI 2 (ARC) port on the TV to the HDMI Port on the Sonos Arc. The TV’s sound output is set to HDMI (ARC). I do receive Atmos sound on the TV (not the Sonos ARC) when I disconnect the Sonos Arc and play an Atmos featured Netflix show using the TV’s speakers. Does anyone have any suggestions or is this simply a bug in the LG software?Thank you,Ross
Hi. my Sonos shows Family Room (+Sub), but no sound is coming from the Sub. I have been troubleshooting this for days. Forced Sonos speakers to be on the 2.4GHZ bandwidth by renaming a dual band router, made each speaker have its own DHCP reservation on my router, tried hardwiring an ethernet cable to the playbar. Under Advanced Settings / About My Sonos, It shows both Playbar and Sub, but it states "Warning: Your wireless network will not support the use of a Sub or surrounds with your Playbar". It worked perfectly for 2 weeks when all new, but have been having a lot of troubles getting it to all work smoothly again. The playbar kept losing its connection, but i think I got that sorted at least. Please help!!, as this is getting very frustrating for such an expensive sound system. Thanks,
I received the Beam today and I am trying to it up. I haven't been able to connect any input source through HDMI. I have an HDMI ARC out on my onkyo receiver, and I also tried connecting my TV directly from the optical out on the TV. Both cases the app says it does not see any input signal. Anyone else facing the same issue? Anyone know how to fix it?
Hello,With the recent 14.12 S2 Update there is a bug in the sub settings when using Trueplay, and I've pinpointed the problem. I wanted to pass along this information to the company to ensure that the specifics of the issue are known.It’s likely that most people may not notice this, or bother asking Sonos about it, but this is a real difference between 14.12 and the previous versions.My current setup has an Arc, Sub(Gen1), and 2 Play1's. Using a white noise generator to review these differences. I'm controlling the sub settings on my iPad Pro while recording on my iPhone 12 Pro Max. I've run Trueplay twice since the update, and get the same results both times. Both Trueplay runs were with my iPhone as my iPad Pro does not have support yet. Once updated to 14.12, you are prompted to re-run Trueplay. But Trueplay has a bug in this new update. I tested the frequencies with Trueplay On and then Off without changing the volume on the App. The only setting modified is the "
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