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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,912 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5677 Topics
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m0thzContributor I
asked in Home theater
Zone 2 HDMI out on AVR to Soundbar

Is it possible and/or has anyone tried to hook up a Sonos soundbar to an AVR’s zone 2 HDMI out? I would prefer a 2.1 channel setup for music, 3.1 channel setup for TV and movies, and 5.1 for video games, but I can’t install speaker wire across my living room, so my only option for surround is Sonos (or a much more expensive Piega WISA system). In this hypothetical, I would switch the output to zone 2 when playing xbox and then leave it in zone 1 for everything else. It would be awesome if Sonos allowed two channel listening from a tv, but apparently the intersection of people who want this and people who are Sonos users is exactly 1 person: me. Thanks for any help!

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buzz
2 months ago
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etsai89Contributor I
asked in Home theater
playbase not connecting to wifi

I recently updated my WiFi network and I have not been able to connect the playbase to it.I tried a few solutions but they all failed.1 - I factory reset the playbase and although the led was blinking Green, the app was unable to connect to it.2 - I connected an Ethernet cable to it and it started working fine. I updated the software and enabled the WiFi. As soon as I disconnect the cable, the app stops recognizing it and it becomes useless.I tried 1 and 2 using an IPhone and an Android phone and the results are always the same.Can someone help me with this problem?Thanks a lot! 

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Corry P
2 months ago
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Frans CContributor I
asked in Home theater
geluid valt onregelmatig even weg

Tijdens TV kijken stopt af en toe het geluid even. Dit is onregelmatig en meestal een of twee tellen. We hebben alles al “gereset” en HDMI poorten gewisseld, maar het probleem blijft. Heeft iemand een oplossing. We kijken op een Philips Ambilight tv en hebben een ziggo next. Moderator Note - Translation by Google:While watching TV the sound occasionally stops for a moment. This is irregular and usually one or two beats. We have already reset everything and changed HDMI ports, but the problem remains. Does anyone have a solution? We watch on a Philips Ambilight TV and have a Ziggo Next.

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F
6 days ago
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SKYYContributor I
asked in Home theater
Hearing Aids Connection Issue

I am not able to get my Phonak Virto Hearing Aids with the Phonak Bluetooth TV Connector (HA Streamer) in the Optical Out connection in my LG UN 70 inch 4K Smart UHD TV (LGTV) to stream simultaneously with my SONOS ARC audio system in the LGTV HDMI ARC connection. If I switch to TV Speaker/Optical Out, the HDMI ARC automatically switches back and drops my HA connection almost immediately. Switching off the Smart Link in the LG TV and then switching to TV Speaker/Optical Out is not a solution because I need to simultaneously stream to my Hearing Aids and also use Closed Captioning so that I can understand speech, without blasting the eardrums of others in the room, who can hear normally. Has anyone come up with a solution where we can use the SONOS in HDMI ARC simultaneously with an HA Streamer in Digital Out on the LGTV?Note: I use Android and not IOS.

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S
1 month ago
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Josh Newman_1Contributor I
asked in Home theater
re-adding surrounds

I have just setup a new router and much faster network. Unfortunately, this means resetting all of my Sonos speakers.  So far that’s generally been ok, except the Play 1s (for surround audio) and sub connected to a Playbar.  Resetting the Play:1s didn’t work until I added them via Ethernet, but subsequent resets they have been fine wirelessly. however - I seem to be in a cycle: set up the Play:1s, set them as surrounds, it all seems to work…and then immediately they appear to be missing in the app. I can play music or TV in the room, but it will also only play through the Playbar. When I look at the app, the speakers themselves appear to be missing.  I have tried this several times now - and it seems to keep repeating. What am I doing wrong?

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buzz
2 months ago
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Steven RousseyAvid Contributor I
asked in Home theater
any touch on hdmi cable disconnect the arc

Even the most of my new touch of the HDMI cable(For example, when installing the arc and mounting to the wall) Causes it to disconnect from the TV.  At this point, I’ve tried putting spacers behind the cable where it connects to the arc. I have tape going around the entire ark to hold the cable in place, but it keeps disconnecting and reconnecting. No movement, and not installed is working fine.This is the least premium HDMI port I have ever seen in my life. :( 

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S
2 months ago
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ElpestinoContributor I
asked in Home theater
Ray set-up

Just bought my first Sonos product - a Ray for spare room TV.On first attempt to set it up I got quite far - the app picked up the Ray, went through a couple of stages and then said that the Ray needed to updated to the latest software version. It started doing that for 5-10 minutes then got to the end and said it failed to update and then there was no product at all showing in the app. The app then wouldn't pick up the Ray at all when I tried to add it again.I checked some help-sites and it was recommended to do a reset by holding down the back bluetooth button and re-plugging it in. Did this and the app picked up the Ray to set it up again. Got to the wifi connection stage and the Ray will not connect to the wifi at all. I have tried this half a dozen times now - I get a message after it tries to connect to wifi for 5 minutes saying the the Ray ‘may not be visible in your products’ and to unplug and retry. I do this and the app isnt in products and doesnt pick the Ray up at all. It o

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R
2 months ago
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TcreinContributor I
posted in Home theater
sub placement in bilevel home and open entry staircase

I have my home theater setup downstairs and playbar and other play ones upstairs.   I was wonder if the sub was placed next to the open stairs on first level if that would improve upstairs (everywhere settings) bass without out losing home theater quality.  The sun would be place far right in the 20’ room with The beam and surrounds (center of tv) 10’ away.   thank you.  

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sigh
1 month ago
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dfisher64Contributor I
asked in Home theater
Upgrading from 3.1 to 5.1

Hi everyone,I currently have a 3.1 system: a gen 1 Beam, gen 3 subwoofer and 2-One SL’s for the rear speakers.  I am thinking of upgrading to a 5.1 system by replacing my Beam with a gen 2, and adding 2-Era 100’s.  I would love to get 2-Era 300’s instead, but not in the budget.  My question:  If I upgrade I will have 2-One SL’s and 2-Era 100’s.  Which set should be front speakers and which should be the rear? Or does it matter?Thanks,D

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D
1 month ago
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CanchContributor I
asked in Home theater
Second sub3 transferring between arc and amp

I currently have a TV setup with one arc and one sub gen3.  I also have a Sonos amp connected to 2 outdoor Sonos speakers.  I would like to purchase a second gen3 amp and connect to the arc.  Occasionally removing from arc and connecting to amp to have a woofer outdoors with the two outdoor speakers.  Can this be toggled quickly or does the migration from arc to amp take a long time?

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C
2 months ago
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GruzzContributor I
asked in Home theater
No sound when TV input is changed

Hi, sorry if this has been asked before.Anyways, I have the Sonos Ray soundbar connected to my TV via the optical audio cable. My problem is if I am watching my Tv on my Freesat box via HDMI 1 port then switch over to my Amazon Firestick which is on HDMI 2 port the sound often does not transfer. I have to go through a nightmare of switching the TV inputs from one system to another until the Sonos Ray bar eventually picks it up. It can take upto 5 mins at times. Very frustrating. Thinking I should have bought a Bose as I also hate the Sonos controller app 😒Any Ideas what is wrong?Cheers.

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G
1 month ago
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Fizzy27Contributor I
asked in Home theater
Ray connection with panasonic TV TX-43FX550B

Before I completely go mad! I’ve spent hours with Panasonic who sent me back to Sonos so I have no spoken to 3 times and have just got a new optical lead.The sound will come through the Ray but will not stop going through the TV. I’ve tried both not using my TV remote and using my app but then there is no sound through the Ray. live turned off and turned down the speakers on the TV but I cannot  operate the ray with out the sound coming on the tv. I can just listen to the tv by turning down the Ray but not the other way round.im at my end with it all.My old telly worked perfectly.i do understand that this Panasonic is made else where than other Panasonics and I’ve checked ideas from others but nothing will.Am I going to have to buy a new TV because of this crazy situation which is driving me slightly crazy. Help! 

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R
23 days ago
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actomContributor I
asked in Home theater
problem adding products to a new room

Hi, I have two one sl in one room. I am trying to add an arc, sub and two one sl to a new home theatre room. I am unable to seperate the rooms and add the new speakers. Is this an issue with the new app or am I doing something wrong?

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A
2 months ago
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RAWCContributor I
asked in Home theater
Sonos Beam Switching Source On Its Own!

Hello I have had my Beam for a number of years with absolutely no issues.  Over the last week or so when watching Television it will switch the source from TV to Music Library causing the sound from TV to drop out and l have to go to the Sonos app to reselect TV as source.  I’ve tried various solutions, factory reset etc but still having the same issue.  This seems to happen roughly every hour.  Any suggestions of a solution would be appreciated, thanks.

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Corry P
2 months ago
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Texas_JoeContributor I
asked in Home theater
Playbase WiFi not working

Diagnostic Report Submitted **Moderator Note: Removed Diagnostic number*

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N
1 month ago
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al57777777777Contributor I
posted in Home theater
Connect Beolab to Sonos multi room and TV

Hello everyone, I just got gifted a Beolab 8 (Bang and Olufsen) and plan to buy a Sonos multirom system.I would liek to use the beolab 8 for the TV and connect it to the Sonos multi room system.I have two questions, please be kind my technical knowledge in sound system is limited : How do I connect the beolab 8 to Sonos ? From my understanding, to connect an other loudspeaker to the Sonos system I need to connect it to the Sonos port device using RCA cables. What I don’t manage to understand if this is the only right method and if beolab 8 has an RCA input (input or output I’m not sure what’s the right one) How do I connect the beolab to a TV ? I’m not sure but seems like I need to connect a beoconnect core device to the TV using HDMI ARC cable and then either connect beolab 8 to the beoconnect core with a cable or using wifi if the beoconnect core is connected to a wiza device.  Please connerct me if any of my statments is wrong. Have a nice day !

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buzz
1 month ago
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AkanitzContributor I
asked in Home theater
Connecting to home theatre wired speakers

Hi, I have an old 5:1 Bose system with the 5 small speakers on the wall but the Accoumastic/ subwoofer doesn’t work anymore. Are these 5 what’s called passive speakers?  Will the Amp or the Port from Sonos allow me to connect the five small speakers from the wall to the TV?  Or what sort of set up can you recommend or suggest?Any tips are much appreciated.  I would prefer not to waste these 5 speakers.  

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Alex326
1 month ago
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KotosanContributor I
asked in Home theater
Connection with LG TV

HiI recently bought a bluetooth speaker but suffered a connection issue with LG tv so I’ve been trying to get a refund for that and looking for a soundbar for movies.My LG tv model is OLED65B3SW.AKRG and I’m trying to buy Beam Gen2 through Amazon since I can’t get it in South Korea which means this will be a serious problem to me if the Beam dosen’t work properly. So before I buy it, I’d like to make sure If there’s a slim chance of problem connecting between thoes two products.In addition, It would be appreciated if you let me know a Sonos offical seller in South Korea and how to get a support if I buy it through Amazon.

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106rallye
1 month ago
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KlaesContributor I
asked in Home theater
turn off surround sound

After a recent update in the app i am no longer able to turn of surround-sound. I normally do this in settings - surroundsound.I have a beam, sub and 2 ones for rear speakers. Maybe I am just missing something? 

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K
1 month ago
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nikkoponsContributor I
posted in Home theater
Where to put the speakers? (very large room)

Hello.I want to complete my arc with two era 100 (in the future I will change them for era 300 if my budget allows it).The problem is that I don't know the ideal location.Is it better to have them stuck behind the sofa (option B) or 5.5 meters away (option A?I know it's a long distance, but I can't put them closer due to plug issues.  

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R
1 month ago
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shopping63Contributor I
asked in Home theater
How do I password protect SONOS wifi signal?

Hello all.  I have a SONOS ARC, 2 SL1s and a SONOS Sub.  The SONOS system is running off my home internet WIFI signal  The SONOS Arc is connected to the TV with an HDMI.  The SONOS system is Not hardwired through ethernet.I just noticed that the SONUS is putting out WIFI access that is not password protected - a signal which can allow anyone can access my WIFI - without a password.  (It comes up as an unlocked WIFI signal on all of my devices.)Question:  Is there anyway to add password protection to the SONOS wifi.  If not, can I deactivate the WIFI signal it is putting out?Thanks.  

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S
1 month ago
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be9872Contributor I
asked in Home theater
Arc connected via Ethernet to managed switch.

My Arc is connected via Cat 6 to my UniFi switch.  I also have Play 3 surrounds and a subwoofer in my system (NOT hardwired).  Does anyone know why UniFi would show both the sub and one of the Play 3’s today as hardwired “Fast Ethernet” connected devices, and on the same port!  Both of the devices IP address match what the Sonos app shows for each device.  This is strange.

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B
2 months ago
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Meths87Contributor I
asked in Home theater
Sonos amp volume suddebly goes to 100

Amp keeps going to 100% when turned on.Since the last app update, every other time I play music or an audio book or use the line in on my Sonos amp, it starts at 100% and scares the crap out of me and probably the neighbours.Also since the update the app disconnects from my amp constantly, even once it's connected it will just disconnect and I have to close the app and reopen to get it to connect again, sometimes the line in disappears too. Not sure if that's related.

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Airgetlam
2 months ago
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JamiepavlasContributor I
asked in Home theater
iphone roku remote no volume control

I use my iPhone Roku remote to control my Roku tv. All the features work on the regular remote. I downloaded the Roku app on my iPhone and use that remote also. The volume control does not work on the iPhone remote. I guess there is a compatibility issue. Is there a fix?

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J
1 month ago
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TjrobinsonContributor I
asked in Home theater
arc not connecting to TV

My ARC is not connecting with TV via HDMI cable

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Ken_Griffiths
21 days ago
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