Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,141 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4614 Topics

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vav925Contributor I
asked in Home theater

setting up smp and arc soundbar

Hi did a search but couldn't find this topic. Very basic question but my app can't connect to either the amp or arc soundbar for setup. The green light is flashing on both. Tried while connected to my regular wifi and also wifi 2.4 GHz. The wifi signal is fine at the location. Eg my TV streams things fine here. Any suggestions or mistakes I'm making?Thanks!   

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V
1 year ago
SarahN
SarahNHeadliner I
posted in Home theater

Possible solution for having trouble pairing a TV remote with optical only product - Ray, Playbar, Playbase

So I bought a Ray for my spare room which I’m very pleased with. I found out something interesting today too, after having difficulty pairing the TV remote via the Sonos app. It is a TV remote which had previously failed to work with a Playbase so I wasn’t at all surprised.I read a review where the reviewer had similar issues pairing his remote, but he found out that his remote uses ‘Toggle Bit’ for its remote controls. In other words, when you hit the same button twice, the remote sends a different signal for each, alternating between two IR codes. So he worked out a work around by following the Sonos setup routine; but after every requested button press, he covered the remote’s IR sensor and hit the button again before continuing with the wizard. So essentially with say the + button, press it aimed at the Ray, then cover sensor with hand and press again, then press again aimed at the Ray, cover and press again, and finally press the last time aiming at the Ray. Repeat then for the -

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buzz
1 year ago
jnelly
jnellyAvid Contributor I
asked in Home theater

Arc 5.1.2 (Pair One SLs and Gen 3 Sub) - Can't add Sub Mini..

Can I not pair a sub mini with a gen 3 sub to an Arc with a pair of One SLs?

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jgatie
1 year ago
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EricSean1123Contributor I
posted in Home theater

Beam w splitter and hdmi over cat

Hi allive got an older Epson Powerlite projector. Only audio out is analog rca. I’ve got a Roku 4K stick going into a 1x2 hdmi splitter then the split goes direct hdmi to the projector and I’ve got hdmi over cat5 extender to the beam.  Im unable to get through setup as the beam isn’t getting an arc connection. I’ve got now digital out on the projector so that’s not an option.  in theory l, shouldn’t this setup work? Maybe need to upgrade my extender?

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E
1 year ago
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Ketan ShahContributor I
posted in Home theater

Have anyone had a pathetic customer service experience trying to return

Did anyone had totally dismal experience while trying to return the Sonos Product. I bought Arc and Sub. Immediately after getting them, I have been trying to return them but in vain. No response on chat, email. Phone wait is pathetic. One day it said 115 min. Today it said 25 mins, but am holding line from 40 mins. Is someone at Sonos listening? Why are you claiming 45 days return policy if none exists? If someone has been successful in returning or working it out with Sonos, please provide guidance. Emails and chat have not helped so far. Online I am not able to generate RMA - it says product not eligible for return policy. I don’t understand why it says that, as its bought just a week back.any help or guidance is appreciated.   

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S
1 year ago
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Johnny82boyContributor I
asked in Home theater

my Sonos arc bar popped

My sonos arc bar made a loud popped sound and then I lost audio.. I had to remove the power cable and put it back in again to receive audio..but ever since the sound doesn't sound as good. Perhaps a speaker has blown or something. I don't know 

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S
1 year ago
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Marty93Contributor I
posted in Home theater

Have I made a mistake purchasing a Beam Gen1 direct from Sonos?

I have had Sonos speakers around my home for a while. I finally got around to Purchasing the Beam Gen 1 direct from Sonos on the 5th May 22. All of my other Sonos products work faultlessly. The remainder of my network is strong and works faultlessly.   The Sonos Beam however only connects for 20mins or so. Eventually it freezes completely and I have to factory reset in order to wake it up. The problem is exactly the same if you are using WIFI or a Cable connection.  After being told to buy a new Router, over 20 hours of fault finding and 7 hours on the phone to Sonos. The problem is exactly the same. Sonos still believed it was my network at fault.  After 2 weeks I was able to “escalate” my fault to a return. Great they will replace it.    Would you believe the link I was sent for the return doesn’t work.  I am now in week 3 after purchase of The Beam and I am still yet to experience it.  My question being does anyone have a Gen 1 Beam they are happy with? Should I push for a refund an

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Ken_Griffiths
1 year ago
A
AtmosShruggedContributor I
asked in Home theater

No audio eARC Hisense U8g Sonos Arc

Have a brand new U8g and nothing else but Sonos Arc attached via HDMI eARC. S2 App shows checkmark for HDMI ARC connection, but the audio test fails. Both U8g and Sonos Arc firmwares are updated. Optical works, but I want sound with ATMOS via eARC.Also the U8g menu items for selecting ARC output are grayed out in the tv settings. Can only select tv speaker as output. It seems there may be bad CEC communication as I noticed if I disable CEC on U8g that the ARC output option can be selected, but it goes right back to grayed out after changing menus.Any ideas would be appreciated. Would a CEC Less adapter force the tv to be able to use ARC for audio out? 

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A
1 year ago
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huntaaarAvid Contributor I
asked in Home theater

latest arc update broke my setup

Everything was working fine with my arc and Panasonic tv.But after the last Sonos update:The tv sound is not in sync.The (sky) remote no longer controls the arc volume/mute but now controls the tv instead.The tv sound plays at different sync to arc at the same time. Not sure what’s got out of whack. Any help welcome.thanks 

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Airgetlam
1 year ago
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GeewhizContributor I
asked in Home theater

Symfonisk sound breaking up

My Symfonisk bookshelf speaker sound constantly breaks up, it’s never been great since I bought it along with the beam and lamp speakers.It’s in a room with a good Wi-Fi signal, when I run a speed test from the room it’s over 470Mbps and there’s nothing else being used in the room to interfere with it.I’ve gone into the Sonos app and submitted diagnostics so hopefully someone can help with this issue.

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Corry P
1 year ago
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ThefatpandadContributor I
posted in Home theater

sanus arc tv mount with su wl855 mount install

Having a bit of trouble making sense of how to install this with that wall mount and could use some help. My tv is on the ground and I realize that the sanus arc tv mount has to go on the bottom holes before I mount the tv. The problem is the mount backer thing is only on the top and based on the su-wl855 instructions after I lift the tv and hook it into the mount, then I put the screws from that wall piece into the bottom holes of the tv. Am I wrong to then assume that I will need 3 people to install the tv? As I will have to put the back piece of the su wl855 first then have the 3rd person screw into the wall bracket while 2 people hold it up? Thanks a lot. also a bit confused on whether or not to use the spacer. manual here for reference https://www.sony.com/electronics/support/res/manuals/5004/453320bc03e41c49f8852fb982b51207/50040731M.pdf

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T
1 year ago
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PopeBuckContributor I
asked in Home theater

Beam Gen 2 and Sonos Play 1

Hello, I recently purchased the Beam Gen 2 and I cannot set it up as a stereo pair sync with the Play 1. I can press the play button on the Play 1 and will play sound from the Beam but they are slightly out of sync and I need to adjust them independently. Anyone know how to rectify this? Thanks  

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P
1 year ago
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mdueckContributor I
asked in Home theater

Sonos Beam (Gen 2)/TV Volume Issues

I’ve got two questions/issues after setting up my Sonos Beam (Gen 2). We can try to solve #1 first then work on #2 if that’s better than dealing with both at the same time.Soundbar: Sonos Beam (Gen 2) connected to TV with HDMI-ARCTV: TCL 55S405TV Box Remote: Xr11Updates: Both the Beam and the Sonos app are using the latest updates#1Both my TV remote and my TV box remote can control the Beam’s volume by adjusting the TV volume using an IR signal. But my TV box remote can also use RF and I’m wondering: Is there a way for the Beam to receive RF signals from the remote?#2The TV/Beam volume gets set to zero after streaming music from my phone to the Beam (using Airplay 2) instead of returning to the previously selected TV volume level. I have TV Autoplay selected ‘on’ in the Sonos app and this even happens if I stop streaming the music first then turn on the TV afterwards.

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Mr. T
1 year ago
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Frankdrebin99Contributor I
asked in Home theater

Using Bluetooth Headphones with Sonos Beam-Equipped Samsung TV

Hi!Previous threads here on this topic are closed so i open a new one.I have a Sonos Beam Gen 2. Its nice but I am shocked i cannot use any headphones any more?If my Samsung TV is in HDMI ARC mode, it will not let me connect any headphones. This mode is normally for HDMI A/V Receivers, so you can connect your headphones there. But the SONOS Beam has no option to connect headphones.. So thats it? SONOS must have thought of this no? People might want to use the beam but also sometimes headphones? Or is this a kind of apple thing, you are using it wrong? The beam is so awesome, you shouldn't use headphones? Please explain.. Btw.. I read one advice here, to use an additional external bluetooth transmitter with the optical out of the TV, which is always active. tried this and doesnt seem to work for me. I think the transmitter requires PCM Output but the beam should get Bitstream / Dolby Digital. And i wont switch this every time i want to use headphones.. SONOS please tell me you thought o

4
E
1 year ago
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marc007Contributor I
asked in Home theater

Firestick and Arc

I have a Sumsung tv and firestick pluged into on of the HDMI ports. I just bought an Arc and set it up and plugged it into the HDMI ARC port and the firestick is not working now at all, no on/off, no sound no anything. It was working fine witha samsung sound bar and optical. I can use the samung apps built into TV and the sound works fine though the ARC sound bar just nothing with the firestick. Help haha

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jgatie
1 year ago
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Kevin WhanContributor I
asked in Home theater

Sub Mini wont stay connected (Playbar)

Hi all,I have Playbar and just purchased a sub mini to pair with it.  System is using SonosNET.I successfully connected the sub to the network, updated the software and paired it with the playbar.  Unfortunately very shortly thereafter, the sub seems to have dropped from the network.  In the system setting section it shows as Playbar (+?) rather than Playbar (+sub).  If I restart the sub, it seems to connect briefly but as soon as I try playing sound from the TV, it drops again.I have tried 3 factory resets and moving the sub to different locations with similar results.  In one case, I was able to get music to play from Spotify through the Playbar which engaged the sub briefly but it eventually dropped again.Any suggestions?thanks in advance,Kevin 

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K
1 year ago
D
dsharpe76Contributor I
asked in Home theater

One SL moving rooms after power off

I have a Beam (gen 2) sub mini and 2 One SL's acting as rear surrounds. i had to power off one of the one SL's and when i powered it back on it appeared in a new room (living room 2) not paired to the other One SL. Has anyone else seen this ? or knows why it has happened ? In order to get everything back to normal i had to remove the "surround pair" from “living room” and then remove each One SL from the room it was in. then readd a "new" pair of surrounds and go through the setup process again.  i'm concerned this is going to happen every time i turn off a speaker or if there's a power cut.

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J
1 year ago
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ScorpjeffContributor I
asked in Home theater

two playbars side by side

two sonos playbars side by side can this be done ?

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J
1 year ago
A
atorreContributor I
asked in Home theater

unable to play Dolby Atmos using Sonos Arc on 2022 Samsung frame TV

I hook up the HDMI cable that came with my Sonos Arc from the soundbar to the eARC HDMI on the TV. my sound settings are set on the TV:sound output: HDMI eARC HDMI eARC Mode: AutoDigital Output Audio format: AutoDolby Atmos  Option: selectedand when I try to play Netflix content with the Dolby Atmos symbol (higher tier Netflix subscription) all I see is Dolby Multichannel PCM 5.1 on my Sonos appWhat am I missing? What else I can do? Thanks for all the help. 

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A
1 year ago
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percussiveContributor I
posted in Home theater

Cable position when wall mounting Sonos Arc

I am about to wall mount my Sonos Arc using the Sonos wall mount. My electrician has layed a conduit channel within the wall for cables (power, HDMI and ethernet). However, for my preferred position of the TV and Arc, this conduit channel lies to the right of centre when looking at the arc from the front (approx 150mm from the right edge of the Arc). If the cables are brought out of the wall at this point, will it still be possible to connect them to the Arc at the insertion points further along the Arc, whilst using the wall mount, or will the cables get in the way or be visible? Cheers

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P
1 year ago
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SusanH91Contributor I
asked in Home theater

volume goes up on sonos after tv turned off then on

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

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Airgetlam
1 year ago
T
tom-bowContributor I
posted in Home theater

Sonos Ray w/ 2x Symfonisk and Samsung Q9FN DTS passthrough issue

No options for Ray owners yet on the forums I see! I’ve spoken to both Sonos and Samsung about this and neither can resolve it. I’ve discovered that this model of TV possibly isn’t capable of passing through a DTS signal via Optical Out. I’ve tried this with several bluray discs on both a PS5 and a Sony UHD player. Under Expert Settings Bitstream is selected. When receiving a Dolby signal, it allows to choose between Digital Output Audio Format PCM or Dolby Digital. With DTS, only PCM. Would that PCM signal be the TV outputting 2.0 or the Ray receiving the DTS signal and outputting it as 2.0? Unless the Sonos can’t process a DTS 7.1/5.1 True HD signal? Does anyone know? It’s still a bit of a mystery. edit - it seems Samsung only allowed for DTS passthrough on TV’s from 2020 onwards. Mystery solved; but if anyone else is having the same problem, there’s your answer.

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Ken_Griffiths
1 year ago
terriblybritish
terriblybritishContributor II
asked in Home theater

Arc + Rears + Sub set-up... go fully wireless or wired?

I’ve got new home theatre system set up - consisting of an Arc, 2x One SLs and a Sub (gen 3) - and wondering whether to go wired network (i.e Ethernet cable the Arc only) or fully wireless?My router (Netgear Orbi) is very close all the above devices and has a very strong connection/WiFi throughput - download speeds at approximately 100mbps. All devices are all within a 9 square metre room, with no line-of-sight blockages.I understand that all three devices can only connect to the router via 2.4GHz, but if the Arc was to be Ethernet-connected, it on-communicates to the rear speakers/sub via its own 5GHz network.So I’m weighing up two positives:All three devices are connected wirelessly to the router’s very strong WiFi network, albeit at 2.4Ghz (please correct me if any of this is not correct); Arc is cabled up via Ethernet (to a router that has strong download speeds/thoroughput) and then transmit that to the rest via its own 5GHz network (which would be subject to less interference?)An

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terriblybritish
1 year ago
R
rojerContributor I
asked in Home theater

Sonos Arc can not connect to LG C1

I just purchased a new LG C1 65 and Sonos arc SL from Costco. And I hooked the Sonos arc with the original HDMI cable to LG C1 HDMI-4 (all four HDMI ports support ARC/eARC). But somehow Sonos app shows ‘Can not connect to LG speaker’. I have turn on the following options for LG C1:Sound out: HDMI ARC HDMI input audio format: Bitstream Digital sound out: pass through eARC: Enabled  Simplink (CEC): On

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R
1 year ago
J
jay houseAvid Contributor II
asked in Home theater

Sound dropouts on Beam gen 2 using game consoles

Setup islg C1 oled 55beam gen 2apple tvnintendo switchps5sound set to pass through on tvearc turned on The setup works perfectly with live tv, tv built in apps streaming and anything played via the Apple TV. But, 1 second audio dropouts occur whilst using either the Nintendo or the PlayStation. The dropouts occur every minute or so for 1 second.  I’ve tried turning everything off and back on etc and disconnecting all devices except one of the consoles and the beam but the issue remains. Any help greatly appreciated, a bit gutted spending all that money for something I can’t use whilst playing games. 

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R
1 year ago
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