Home Theater

Hi all, Alright I just got the LG cx in order to get oled AND earc support because I was getting lipsync issue with my samsung q80r and apple TV (Video before Audio)  But as I did all the requirement with the LG I realised that the audio seems to be a little bit earlier with the apple TV.  I know I can adjust this but unfortunately I can’t seem to find the perfect settings because it seems that each time I switch to another app (disney+ or Netflix or even youtube) everything seems out of sync.  Can someone who has this setup share his audio settings ? I dont understand I tried everything.Earc On/offPassthrough or autoBitstream or PCMand Bypass or not AV sync.  Tried to change cable same same.Am I the only one. Was the purpose of earc not supposed to address this issue ?Oh and with the built in apps everything works great but I would like to use the apple TV.Thanks all for the help

Hi all, (4K Movies specifically)No I didn’t do my research, but have a small room and find the Beam is super, so am sticking with it.I have a few movies on my hard drive which I have needed to re-download as long as I can find Dolby versions….I could just change my LGTV sound settings to ‘pcm’ rather than ‘auto’ for every DTS movie, but that’s a slight drag.Don’t want to focus 100% on one title, but as an example I’ve been looking for the original Alien movie, but every 2160p example I can find has DTS. So I was wondering if there is a website or source which lists movies that have Dolby sound?May be a long shot but thought I’d ask anyway. Thanks

Just set up one speaker so far and seeing how it sounds, which is awesome!  The two questions I have are:Is there a way to set the treble and bass or is factory set? On my phone which I do have the app, is there a way to turn off the speakers or do I have to do that manually to each speaker?

Seen a lot of answers on this topic but wondering if anyone can offer advice. I plan on mounting my arc 10cm/4 inches above my dining table which has a height of 78cm. Then the tv will be mounted 14cm/5.5inches above the top of the Arc. The table will sit against the wall under the arc with the recommended 10cm gap. Obviously being a table it will stand out from the wall with a depth of 80cm. Will the sound be affected by the tables positioning at all? I assume the sound will just travel across the room unaffected by the table as I’m following all distance recommendations but just want to ask advice!

I was listening to music at about 10% of full volume when all of the sudden the music paused mid-song and then a few seconds later out of nowhere came this horrible screechy/scratch noise. The noise was at full volume even though I was listening just moments before and a low volume.  It sounded like a demon had possessed my system.  I have a a paired set of first gen sonos ones, a single sonos five, and a sonos arc.  This happened while listening on the paired ones and sonos five grouped. Diagnostic info sent: 191715886

I live in an apartment bldg. with community WiFi.  I am unable to connect my Playbar to the WiFi.  So I punched a mobile wwfi/router to alleviate this problem, but I still cannot connect.  Please help.Thanks Paul

Hi. I have a Sonos beam and a Gen 3 Sub. The Sub regularly (daily) disappears from the system. The beam still works fine and is in the App, but the Sub has vanished (system setup in the app shows ‘Beam +?’)Only solution seems to be a factory reset of the sub and then reintroduce it to the system. Not ideal and yesterday I couldn't get it back at all and after a faff I now have the sub but no beam :)Soooooo. My culprit I think is Sky Q interfering maybe. Ive tried both 5G and 2.4G frequencies and the same thing still happens.I’m thinking of going down the powerline route and putting a network cable into the sub and maybe the beam too. Has anyone tried this? thanks.Paul  

I have a Beam connected via HDMI ARC to a Vizio TV. Recently the volume on the Beam has to be turned almost all the way up to get a normal volume level I can hear. This is an issue with all streaming apps on Roku and also tried on Fire Stick and same issue with it. Anyone know what the issue could be?

I have my Sonos Arc connected to the Samsung UA65AU8000KXXM (2021 Crystal UHD). My sources are: native Netflix TV app and the new Apple TV 4K. I’ve read about “sound cutting in/out with Arc + Samsung TV”, but this is slightly different. The problem: intermittently no audio from the Arc at the START of the movie (either playing from TV Netflix app or Apple TV Netflix/Disney apps). Sometimes the audio comes on after 10-30secs. Sometimes it doesn’t at all, and I need to exit the movie, try some other movies and after 2-3 tries, it works. But once the audio comes on, I’ll have no issues for the rest of the movie (except for once, that I can accept).  Settings on the TV appear to be correct (eARC, Passthrough, Atmos) - and when it works, the Sonos S2 App does display “Dolby Atmos”.  I called Samsung Tech Support and they very quickly pointed the problem to Sonos. I’m talking to Sonos Tech Support right now but am curious if anyone here sees a similar problem?

I bought my Arc yesterday and set it up. All went well. Later that evening the app would no longer connect the soundbar and it would say to check the internet. Internet is fine and all my devices connect without a problem. Tried reconnecting via the app multiple times with no luck. Did a reset this morning and now I can’t connect to it still and no sound. Support is closed on weekends. I’m very frustrated that this expensive device doesn’t work as it should. Any suggestions? I have a cable router that you cannot make any changes to, but works fine with all my 30+ devices at home.

I request , can anyone please share Sonos official product Setup videos so that I can see them and learn them or sometimes I can share to my team members. For example today one of my team member installing Surround setup - Arc + SL + SUB , but he is not able to do it properly and he is facing lot of network issues, so do we have any videos ??    

This system worked fine for years, but the last year or so it has been unbearable. It cuts out all of the time arbitrarily. We have a Connect which I thought was supposed to mitigate  this sort of thing. Diagnostic report: 1555219827

I have a Sonos Arc connected to my LG B7 (ARC), and an Apple TV 4K, if I play an EAC3 file (DD+) on the Apple TV, the Arc starts playing back in DD. But if I play the same file on the Plex WebOS version, it plays back in DD+.I have no idea what is causing this issue, but I am assuming that it is the Apple TV. As the LG Plex version can play back DD+ over arc to my Sonos Arc with no issues. I can play DD+ (Atmos) fine on Netflix on the Apple TV, it is just using Plex on EAC3 files that do not playback in DD+. I have checked and everything is working via Direct Play, but have no idea how to fix this issue.

Hi! I have been reading up and trying everything I have found but can only get the ARC and Sonos to work for a few seconds and then it drops, and gets back once in a while for a few seconds. I have made a report at 699950988. Could it be the cable? Worth mentioning the TV connection has always been like this - ie not working - but was waiting for an update or something bit have realised that it will probably avly not comeMany thanks for your help! Best,Patrik 

I just bought the Sonos Beam, still dont have the TV so I was planning to use it only as AirPlay speaker for now.From the first sound check it seemed like the sound is really lacking for some reason, and after some more testing I figured it out - the center of the Beam is just mute, all that is playing are the back facing side speakers and woofers.Is it just because of the AirPlay, because I am technically sending "just" stereo, therefore the third (center) channel is off completely? Or is it defect? Can you please try AirPlay any music to the Beam from iPhone and let me know if the center speaker is playing or not? Thanks!

I have the following configuration: TV: LG CX with eARC, bitstream, passthrough all enabled.SPEAKERS: Sonos Arc w/ sub and 2 SLs (5.1 system w/ Dolby Atmos)APPLE TV 4k (2021): Audio Settings are Auto/ Dolby Atmos On* all HDMI cords are new 8k ultra high speed 48 Gbps When watching cable or the LG TV's native apps I'm getting Dolby Digital Plus 5.1 or Dolby Atmos. Now when I watch any app on the Apple TV (Netflix, HBO Max) and it's a show in Dolby Atmos it works great, I get Dolby Atmos. When I then switch to a show or movie that's not Atmos compatible i get no sound at all. The only way I get sound is going into the Apple TV settings and changing the audio settings to "change sound/ Dolby Digital 5.1". The shows will be in DD5.1 now but the Atmos wont work. What's going on here? It's a pain to change it all the time. Does anyone have a fix? 

I’m a newbie here but not new to Sonos. We’ve had a Playbar (with copper connection) in our game room for 5-6 years. We use it for TV audio and to play our music library on. Everything worked great until we added an ARC (also on copper) to the living room TV. Both soundbars work fine for TV audio, but now when I select Playbar and then start playing the music library it actually plays on the ARC downstairs and I don’t know how to fix that. How can I direct the streaming music library to the sound bar that is actually selected? Thanks in advance!

. I was watching my TV, and suddenly an intense, extremely loud, piecing sound started being played from my Arc/surrounds. It was so loud that my ears are still ringing 15 min later. The only way I can describe it, is that it sounded like a commercial alarm system siren. I turned off my TV - nothing, unplugged the Arc Ethernet - nothing. Tried to lower the volume - no good. Finally had to pull the main power cord off the Arc to stop it.  I plugged everything back in and it is working fine so far.  This is very concerning. Not just the potential hearing damage, but damage to the speakers from blaring this noise so loudly.  Anyone else experience this?

It happens several times a day. The sub and symfonisk cuts out and from all controllers, the +? appears. Occasionally, it reconnects. I have no issue with any other speakers. Diagnostic report #508733282

I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine. I have tried factory resetting my beam multiple times. And have even rest my entire Sonos system/controller (basically starting as if I bought all three Sonos Speakers for the first time and set them up) but still my beam is not connecting. Please help!

Finally figured how to fix problem with Sonos Arc and Samsung TV compatibility issue.Use only Samsung remote - do not use other remotes otherwise you will have to start all over. Go to Samsung “GENERAL” and make sure Anynet+(HDMI-CEC) is activated (solid green dot) Factory reset Sonos Arc. Unplug all power and HDMI cables. Plug Sonos Arc into HDMI Arc/eArc.  Plug in all remaining HDMI cables. Plug in Samsung TV power cable and turn on. Wait …. audio should automatically say "Receiver HDMI" Then one by one plug power and turn on HDMI connected boxes.  Wait for Samsung TV to recognize each box so it's remote can control them. Hide all the other remotes so you don't have to do this all over again. 

I recently purchased an HDMI Switch with audio extraction to try to fix the audio delay issue between the Sonos Beam and the LG OLED C7 TV. The switch I purchased was the JTECH-SWE31 which supports ARC.When I hooked everything up today, the audio and visual worked fine. However, I can’t control the Sonos Beam’s volume with the LG remote anymore. I have ARC enabled on the switch and the TV (LG Simplink) as well. The new HDMI cable I purchased supports up to 18 Gbps. My setup currently looks like this:Switch HDMI In 1: Xbox One XSwitch output: TV HDMI In 2 (ARC)Switch optical out: Sonos Beam via optical to HDMI adapter Two things I noticed:In the Sonos app when I click “TV Setup”, it says “HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on”. if I turn ARC off on the HDMI Switch, the TV output switches back to the TV speakers.Does anyone know how to troubleshoot this issue? Really appreciate any responses here.

My sound drop outs only occur when I am watching something with Dolby Atmos content. Sound drops for about a second every 15 to 30 minutes. I am currently using a Sonos Boost.

I cannot connect my playbar to my Sonia system and if I try to reset it it does not flash green afterwards what do I do

I put my Arc on my TV table but it doesn’t sit level due to the TV stand coming too far forward, and looks a bit odd as it hangs over the sides a bit. I slipped a couple bricks under it (shades of college) and really liked the change, well aside from the ugly bricks.I ordered some stands that looked interesting but I’m having issues getting an un-damaged pair delivered from Amazon. Has anyone seen any other similar stands?