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3 replies

Ken_Griffiths
Ken_Griffiths
June 27, 2021

Just to confirm, are you following the procedure for the device-reset as shown here in this link?:

https://support.sonos.com/s/article/1096

What does the status light show after the reset? When was the device last working and what happened to cause you to reset it?

FirthyfantasticAuthor
Contributor I
June 27, 2021

Just to confirm, are you following the procedure for the device-reset as shown here in this link?:

https://support.sonos.com/s/article/1096

What does the status light show after the reset? When was the device last working and what happened to cause you to reset it?

I was creating a new system under a different email and liking all my products to it but my name playbar will not reset it flashes whit and orange but then the led just turns off the app has no trace of the product being there

Ken_Griffiths
Ken_Griffiths
June 27, 2021

The status light will flash orange and white when your Sonos product is updating… but…

If you’re resetting your Sonos product, the status light will flash orange and white while the reset is in progress.

In a few rare cases, a flashing orange and white status light indicates a fault condition. 

i would give the push-button factory reset procedure another go and if still no luck then maybe contact the Sonos Support Staff via this LINK.

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