Home theater

SetupSpeakers - Arc with Sub and two play1 surround.latest iOS app the surrounds and sub are disconnected. I cannot remove them in app, When I removed the sub it crashed app (twice).I have now factory reset arc and sub then:1. have added arc (working)2. have added the sub (working)3. two play 1 speakers on system(working)ThenPrompted in app to Add sub to arc… All ok. Connected and success sound.Prompted in app to Add surround, select both speakers, test sounds, select the position…. All ok. Connected and then plays success sounds. Go back into the app… All home theater broken again.  Help? 

i have the sonos arc and i put in a home theater setup. i have no idea where to put the sonos arc because there’s cabinetry behind it that is not perfectly symmetrical. where would you put the sonos arc in this setup? is there a way to hang it from the ceiling? can i place it on the cabinets but off center? the seating is on the left already.

First time poster, so not really sure if I’m posting in the right area to share what seems like a bug, but with my Nintendo Switch 2, Sonos Arc + surrounds + Sub mini, and LG C5, running the NS2 test output plays the SW test tone too audibly (IMO) through the Arc. Sonos app correctly shows Multichannel PCM 5.1 and all the other test tones are appropriate, but it seems like the subwoofer audio just isn’t playing from where it should be.

Hi I have a playbar with an optic output but my new Samsung TV only has an HDMI output and no optical. I tried connecting the playbar with an original Sonos Optical Audio Adapter with a male optical cord to the playbar and HDMI to hdmi input in the other end for the arc entrance on the TV - but it does not work. Sonos support can not help as they do not have a cord the works between the optical in Sonos and the hdmi in the TV. They say I might need a female optical to connect to the original optical/optical cord - with a HDMI input the other end (playbar male optical to female optical to hdmi to tv) but they do not know it it will work. Any suggestions? 

I have the arc ultra , 1 sub. My room is about 25-30feet from tv to to back wall. Couch is in the middle. Subwoofer is behind us in the back right corner. I want to know if it would be worth getting Sonos 100 as surrounds or if 300s would be too much?

Does anyone know where I can get an end cap (speaker cover) for an Arc? I just bought the last one ex display and on delivery the cap is missing. Sonos don’t have spares? Help

I know the Arc Ultra has the capability to sound brighter. More crisp. More clearer. More treble. It comes alive and shines and excels with Atmos content and even that can sound more crisp….but is dull otherwise with music and movies. Just feel like for the money I spent, I should have the option to go brighter and make all content come alive. It has like a gazillion speakers in it. It has so much potential. But I haven’t been able to enjoy this investment. The new Sonos amp tho, sounds amazing. I have that running some sonance speakers. Sounds crisp and clean. 

I have issues with the sound sync on a certain channel (TV4) in Sweden when I have my Sonos system connected to my TV (Samsung S90D).  The problem is quite random and will usually appear after the commercial break. If I change channel and go back again the problem will disappear.  I have tried to use both Ethernet and WiFi connected to the Arc Ultra with a good connection but it is the same both ways. If I disconnect the HDMI cable from the sound system everything seems to be okay again. I have changed the sync settings in the software but the problem will remain.  Any idea what can cause this sync issue?     

Any have issues with the Arc’s volume fluctuating in its own? I’ve talked to Sonos multiple times and have tried numerous solutions to no avail.  I’ve tried the following:Bought new router that supports 2.4G replaced HDMI cable

I’ve had an Arc (plus a few other speakers) in our media room, along with an ATV for forever. Everything was working fine for a couple of years. Within the last month, I need to disconnect (using the ATV and volume-down button) and then reconnect the ATV remote in order to control volume with the Arc. This procedure works about 20% of the time. I have to do it again and again in order to regain volume control with the ATV remote.To repeat. every single time I power down the TV and ATV when I turn the system back on, the ATV remote control is not capable of volume control with the Arc. Then I go through the “remote unpairing” steps one to ten times, and it works again. This is a new issue. It worked perfectly for years before a month or so ago.

Hi,I’ve seen this question has been asked couple of times but didn’t find any answer which would resolve the issue.My current setup is quite old Sony Bravia KD55XD8005 with ARC port, Sky Q 2TB UHD box and Arc Ultra.Sometimes when I change channels on Sky or starting a movie, sound would drop and I need to switch back, or hit pause/resume, or unplug/plug HDMI cable to get the sound back.I notice this happens when audio output is changing as some channels are with Dolby Digital 5.1, some are Dolby Digital 2.0 and most movies are Dolby Atmos. I’ve been speaking and Sonos support and they suggest to replace both HDMI cables (from Sky to TV and from TV to Arc Ultra) but I don’t think this is the issue because I’m using original cables and as I said, it only happens when audio output is changing.It's also worth mentioning that I had same setup with Sonos Arc (before upgrading to Arc Ultra) and didn’t have any issues with it. So I’m t

My sonos arc doesn’t produce sound when I turn on my setup of epson projector connecting sonos through an audio extractor automatically. It works sometimes when I turn off sonos completely from power and turn back on and setup again through firestick but sometimes that doesn’t work either. Looking for suggestions on how to fix this. Please advice. Thanks. 

Just curious to hear if folks here use Trueplay or turn it off?Every situation is different for every room, every person’s ears. But for me, I’ve come to turn Trueplay off as it seems be hindrance to sound quality than tuning and keeping it. Night and day difference. I might change mind later. But sounds more detailed and full with no Trueplay for me.Anyone else find the sound much better with or without Trueplay? 

Hi, I am unable to paid samsung solar remote to my Sonos playbar. I already went to settings on TV and added the remote as universal remote with the Sonos system. But still I cannot control the volume. It seems remote is working on bkuetooth mode and not IR mode. Not sure how to switch to IR mode. Please help. Kind Regards

Setup:Samsung UHDTV Series 6800Sonos Arc UltraSonos Era 100 Sonos Sun 4.0Connect to arc HDMI ( earc connection)Having difficulty keep TV connected to Arc Ultra. If TV if off for a while when turned back on has difficulty connecting. Can anyone recommend settings. I hate to buy a new TV as this one isnt that old.

I have a Sonos Beam 2 which I want to connect to a Samsung Frame TV which uses a separate control box for all connections. This control box is 15.meters from the TV and Sonos. We have tried to connect the Sonos to the control box across CAT5E/CAT6 cabling with an HDMI extender at each end to enable the HDMI inputs into the Sonos and Samsung control box. The problem is the Sonos is now flashing white and orange and sound volume is limited to level 15. Can anyone suggest a way to resolve this problem?

Hi,I have a Sonos Ray and Samsung UE32F6000F, without optical port and have purchased the Sonos HDMI to Optical adapter.I have switched the “eArc” setting on in the menu and connected the HDMI port to the one labelled eArc on the back of the TV.I am unable to get the two to connect using the Sonos app and nor does the TV recognise a speaker has been connected.I have noticed the optical cable end does not glow red when connected to any device (the TV, a laptop etc). I have also tried 3 other HDMI cables.Any ideas/tips?Thanks

For years been looking up answers why my SL one left surround sound keeps disconnecting. Did all the troubling shooting, unplug, reset, move the speakers closer, get a WiFi boosters. I may figured out a partial solution. I haven’t added the Apple Music account and haven’t lost the speaker since. So reboot the system and don’t add the Apple Music. 

I have changed nothing, have always been able to control volume on arc ultra through my nvidia shield remote and tv remote now after update i can only adjust it from the app when I use the other remotes I get the white light like usual on the soundbar but nothing changes, I hope this bug or issue gets solved quickly as it's annoying to go into the app everytime especially when youtube has a different volume than everything else and I have to adjust a lot

Hi I was recently conned buying what I thought was a new Sonos soundbar on marketplace .. it looked like the box was unopened however a month later I opened it to find it doesn’t work .. it won’t power up . I know without looking it’s hard to tell if it’s worth trying to fix .. I’ve already lost $350 so don’t want to get hit up for that again . Should I just accept defeat ? Is it worth anything to anyone ? 

Mon frere qui vie chez moi a acheté un donos beam.Etant déjà propriétaire dun compte sonos il s'est créé un compte avec son courriel. Mais il apparaît sur mon compte et est incapable d'être seul sur son compte.  Comment faire pour avoir 2 compte distinc et indépendant ?

Hi, I have Gen 2, sub mini and 2 era 100s. all working perfectly. I have in principle from ‘she’ permission to have ceiling speakers but I’ve read that I cannot add ceiling speakers to my system. is this correct? 

I have arc ultra and two new ERA 300s. Sound is amazing for music from Spotify, but extremely low volume with DirectV. Very frustrating.

Hello, Just bought a Sonos Arc and found out that one of the streaming services on my Android TV provides home theater sound in AAC 5.1. After fiddling with the setup and looking on the Internet, I found that Sonos does not support AAC 5.1, and it is downmixed to PCM 2.0. Some questions:1-  Are there any suggestions how to get AC3 to Sonos Arc? I’m now using an Android player capable of software transcoding AAC 5.1 to AC3, but it’s not an ideal solution. Maybe there are hardware transcoders capable of the task? Or a system-level utility for Android? Or maybe some TVs are capable of such transcoding? The only one that was suggested up to now is to use Nvidia Shield, which is told to be capable of transcoding everything to AC3. Surely something else can then do it as well?2- What is the reason for Sonos to not support this format? Is there a chance we would get support at a later stage? Thank you in advance!

My Playbar worked great yesterday. I've had it for 9 years. Today bam! No sound. Nothing happened. Everything else plugged into the same surge protector is fine. But when I contacted customer service and troubleshoot it. The only solution they can offer is buy something new. They did offer me 15% off the to upgrade.  I paid almost $800 for that it should last longer than that or the warranty should last a lot longer than 24 months.  Does anyone know somewhere that can repair it?