Home theater

I have connected my beam gen 2 and my 2 era 100s to my Hisense tv, the hdmi is connected to the correct arc connection, the picture is fine for a while then goes off it’s very pixelated then freezes, when I switch the Sonos products off the sound works fine through the tv, I have tried different hdmi cables and the problems still there

Bonjour j'ai une playbar gen1 qui a toujours été relié à la TV avec la fiche optique sauf que je viens d'acheter une nouvelle télé et celle ci n'a pas de port optique.Comment je peux faire pour la relier à la télé ? Merci 

I have a Playbar, Sub, and two Play 1 speakers. Recently, although appearing connected in the app, the Sub and Play speakers have not worked - I only get sound through the Playbar. I’ve deleted all the speakers from the network, factory reset and then added again, but with no luck. The app says they’re connected, but I get no audio. Any suggestions as to what to try next?Thanks. 

Hi. I have a Beam, Sub Mini and two Play1 for surround sound.  All speakers work with music and appear as one group. However during TV playback, the two Play1 speakers just have a light static noise. Sub is working, as is the Beam. TV playback is showing as 5.1 surround. Any ideas? Thanks 👍 

I’m a very satisfied user of Sonos, having a surround system with a Beam and two Era 100, plus two other Era 100 in other rooms. BUT… there is one thing that annoys me very much with the TV surround setting. There is no way to choose for a setting where the sound would come out in the same way from all the speakers. This means that when you look at TV shows, sometimes the sound comes only out of the front center Beam speaker when there is mainly speech, and then all of a sudden there is some background music in the show and then only it comes out of the rear Era speakers. Even worse when I listen to a music concert on TV, the speech (singing) comes only from the front center speaker (with some music) and only music is coming out of the rear speakers. Sorry but for me this is very disturbing and not at all the right music experience. So my simple question is to Sonos: just foresee a setting for TV sound where the sound comes out of all speakers unprocessed or unfiltered in the same w

I have Sonos arc + sub-mini + 2 ERA surrounds. Sonos arc is connected to LG TV UR8000AUA. when I play you tube videos - sound suddenly turns off. I need to go into tv sound settings to change the sound source. It will automatically switch back to ears sound source and then sound will come back.when I play Spotify music on tv the sound cuts off intermittently when the song plays.i have tried changing various settings but the issue never gets addressed. pls help

My arc volume is low when watching TV but perfect volume when listening to music.

How can I watch tv with sound muted and listen to Sonos radio at the same time?

Hello,  I have recently purchased a new LG G5 OLED tv and a new Sonos Arc Ultra and Sub 4 (+ 2 ERA 100s, not hooked into home theater, they are set up in a different room). I am experiencing audio skipping that is quite frequent and very frustrating. Sometimes it happens every few minutes sometimes 2-3 times night. It tends to be more frequent than not. It happens with anything I stream from my tv, does not happen if I have my xbox hooked up or stream music from my phone. Here is my set up. LG OLED G5 (2025 model), hooked up with Sonos Arc ultra and Sub 4. This problem has occurred when connecting to my tv both through bluetooth and hdmi arc. This issue has happened since day 1 out of the box.  To mention this issue did not happen with my new tv and old samsung sound bar, it only started happening with the new Sonos set up. I love the sound from the sound bar and sub, but the skipping is driving me crazy.

I've been using my Sonos 5.2 setup with an Arc, 2 Sonos One SL and 2 Subs for the last 4 years and its been working great.  I noticed that one of the Sonos One was not connected, decided to do a factory reset and connected it to the system, and it won't show up.  I thought I was doing something wrong.  Kept on redoing the whole factory reset until I realized that the Sonos One was getting added but creating a separate system.  I don't know why this is happening.  So I decided to factory reset all of the devices and connect them one by one.  First the Arc, then the two subs, then the Sonos One and lastly the other Sonos One.  All but the last Sonos One connected to the same system.  And this other Sonos One keeps creating its own system to connect to.  I have been trying to figure this out for the last 2 days and probably have been at it for 10 hours now.  Any help or suggestions will be appreciated.  I have restarted my network, rebooted my modem and router to no avail.

In our Family Room, I have an Arc, a Sub, and an Amp (connected to two Yamahas) to complete a surround sound system. When having guest over, I often want to have music play throughout the house, including in the Family Room, but have the TV (muted) playing a sporting event. On a few occasions I’ve lucked into this setup. But I’d like to know the proper way to make this happen when I need to.

I cannot get the studio pair of era 300’s to work in conjunction of the existing theater system

Hallo all.I recently bought a Beam (gen 2), mini-sub and 2x Era100. Beam connects fine most the time, mini sub connects but doesn’t link or register so doesn’t make sound. When I attach the eras, they connect and can play music. When I try to play the same music on all three (without mini sub), it won’t let me. And it keeps saying cannot connect, please try again later.generally speaking, the whole system seems to be intermittently connecting to whatever it chooses. we don’t have a wifi extender, but we do have smart bulbs and plugs that use wifi connectivity.any ideas…? Would be super appreciated! :-)

Tinny, Metallic, Physically Painful Audio on Beam Gen 2 After Several Months of Use – Am I Going Crazy? Hi everyone,I’m having a really frustrating issue with my Beam Gen 2 and I’m hoping someone here has experienced something similar or can point me in the right direction.After about 6–8 months of use, the sound quality suddenly becomes extremely harsh and unpleasant, especially when using Audible or Spotify through the Sonos app. Voices take on a tinny, metallic, almost “radio-crackle” distortion, and the highs become so sharp that it causes physical ear pain and worsens my tinnitus, even at low volumes. At the same time, the mids become barely audible, and the lows turn into a solid wall of sound, almost muddy and overpowering.This has now happened with two different Beam Gen 2 units, both showing the same symptoms after several months both at 6 to 8 months. I’m using the Beam connected to an LG C4 via eARC HDMI. I’ve already tried all

As the title says, I tried hooking up my Hisense 65Q9G to the Arc Ultra via ARC and have not been able to get 5.1 to come through properly. If I set the audio channel to in mpv (video player) to stereo or 2.1 the sound seems to come through fine, but when 5.1 is sent to the TV centre (or front in general) channel audio is missing, so dialog are notably absent. This is when the source is my desktop, which was sending 5.1 DD successfully to my old Denon AVR. Playing a video from the TVs Prime app seems to work (5.1 surround), so it seems the issue may just be a failure to pass-through, rather than not being able to provide the data to the Sonos via ARC at all. Does anyone have any experience with this or similar “old” TVs with ARC? It is starting to look like my only option if I want to stick with the Sonos setup is to upgrade to a TV with eARC (with confirmation that the particular model actually handles external pass-through properly).PS: ARC is indeed selected in the Audio m

Are there any speakers or a sub that can be paired original arc?

I have the beam soundbar connected via HDMI (eARC), with a Sub Mini connected wirelessly to the beam.   Each time I turn the tv off, the sub disconnects from the Beam.  I have to unplug the Beam, then power it back on - the sub reconnects.  Any suggestions to keep the Sub Mini connected to the Beam?

I have a Sonos Beam Gen1 + 2 Play Five Gen2 + Submini. When playing music using the Sonos App, the Submini has no sound; the diaphragm doesn't respond. Could someone please help me? Thank you.

I’ll be moving to a new house soon.  In the basement is a rec room where we will install a TV and we would like some decent audio.  I currently have a 5.1 system with towers and a big center, on-wall surrounds, and a receiver but looking to make things easy in the new house, one remote (Apple TV) and a clean install.  Plan is an Arc Ultra on the built-in cabinet, with a Sub 4 on the floor.  The sofa will be right against the back wall so there is no room for surrounds on stands.  I can wall mount or ceiling mount, though I don’t know the best location.  I have ordered Era 300s and hope to use those, but maybe an Amp with some 3-rd party surround speakers might be the better option?  It looks like I have some conduit in the ceiling, though placement is odd about midway between the TV wall and the back wall.  I may be able to run power to the Era 300s via this conduit or speaker wire to the Amp.  Room will be used for TV, movies, and games.  Music isn’t really a big concern. 

Hello, I have bought a new sofa “paramount” from Sofology UK. It comes with vibrating seat function for enhanced movie experience. Not considering how locked down the Sonos system is I have clearly overlooked this. The sofa can connect via Bluetooth to the Tv and works fine but this means not using my beam or 100s that I use for surrounds. I appreciate this is a long shot but is there any work around I could do to make use of the sofa. Only option I have come up with is to link my phone to the sofa and play the film both on my tv and phone at the same time, but this would not work for any live Tv and is also just a faff. Thank you in advance for any help.

I’m just wondering about sound absorption panels and Sonos 9.1.4. I’m treating my room for hifi stereo listening with absorption panels(first reflection points plus rear wall and corner bass traps).However, in the same room I’m also going to use Sonos Arc Ultra/Sub Gen 4/Era300 for immersive movie sound.My question, since Sonos is a virtual system and relies on sound bouncing off the side walls for side channels(and ceiling), wouldn’t it be counter-productive to have those sound absorption panels? Or would Trueplay correct the room acoustics within the Sonos system to compensate for the sound panels?

Hoi there,Have been using Arc Ultra + Sub 4 + 2x Era 300 aka Ultimate Immersive Set with Arc Ultra for over a year now and been quite happy with the system overall. Sure there has been SW glitches here and there, but no deal breakers, and the sound is great. But the issue I got , is that the Sonos Android app installed with my Samsung S8+ tablet forgets all the Arc Ultra’s settings (speaker lvls, Speed Enchantment, TruePlay) multiple times a week. Not a deal breaker, but it grows tedious after a while for sure. I was thinking that this might be due to  the schedule I’ve set the system to cut off power with a separate timer for night time, but got the same timer thing with my living room Sonos Beam+Sub Mini for years, and it has never lost its settings to date. Wondering if anybody else has experienced the same, and if there’s a fix for it? I am dead sure there was a question like this in the forumsalready , but could not find it just now. Thanks! 

I just bought a Sonos Arc Ultra & an Ace, the Ace for evening TV, in the Black Friday sales When I watch films on Prime the sound is superb on both devices but on terrestrial channels (I’m in the UK) the sound was utter rubbish which I think is from only being broadcast in stereoI’m using only my TV (Samsung 2018 flagship model) as a receiver as I don’t have Sky & wondering is a decent streaming box would be the way forward to get better sound overall & more choice of free TV. My home is a smart home so the Amazon Fire Cube could be an option but I would also like to use the streamer as a Plex player which the Nvidia Shield Pro does I believe but is there a better option as the Shield is now old?I used to use a Mede8ter MED600X3D which still works perfectly but years old & was used with my old Atmos setup but I now want a more minimalist home so I don’t want all the cables & speakers all over & a big amp although I could still use it to stream f

I have a small LR, 11’x23’. Which soundbar is better suited for my small room, Beam or Arc Ultra?Also, I don’t have room for 300’s would Era 100’s (or older One’s) do for the surrounds --considering they don’t have Dolby Atmos? Thank you

I would like Sonos Ace headphones to work the same way as other devices. So that it is possible to listen to sound simultaneously in headphones and a soundbar or assign them to groups. Now the soundbar sound is turned off and other people in the room can't hear anything.My situation: We are watching TV sports. The children are shouting. I put on headphones so I can hear better, but the others in the room, who don't mind the children shouting, can't hear the TV.  That would make me very happy.