Home theater

Dear Sonos community. I am currently in the situation of having issues with the center channel of my home theater setup. The dialogue in different media is sounding very muffled.Here’s what I have done to troubleshootGot help from Sonos support. After an hour of troubleshooting with them on the phone, they decided to send me a new Arc Ultra. Issue still remains after the receiving the new speaker unit, so ... I have used a specific youtube video to use as benchmarking the issue I tested the video from my Computer (It’s hooked up to the TV), youtube app from my Nvidia Shield, and also the Youtube app on LG TV. Same issue. However! The issue is not present when running the sound via Airplay. Dolby Atmos content is not affected by this issue. The media that I have without Dolby Atmos has this issue. This issue appeared recently (last two weeks), so can it be that an update for the Arc Ultra is causing this to happen? Thanks for the attention!

I am trying to connect Sonos playbase for the first time and want it ot work wirelessly with Alexa. When we connect via ethernet I can play Amazon music on it . But when I disconnect the Ethernet it does not work . 

Filing a fresh 2026 data point on a multi-year, still-unsolved issue. Closed prior thread: en.community.sonos.com/home-theater-228993/beam-keeps-switching-back-to-arc-from-bluetooth-how-to-stop-not-solved-6925022 Setup:TV: LG OLED C5 (latest webOS firmware) - Soundbar: Sonos Beam Gen 2, connected to TV via eARC - Headphones: Sony WH-1000XM5 over BluetoothRepro (every time):1. Pair the WH-1000XM5 to the TV. Connection succeeds.Settings -> Sound → Sound Out -> set to Bluetooth Audio Device. Audio routes to headphones. 3. Within ~5 seconds, the TV silently reverts Sound Out back to HDMI ARC Device (the Beam) on its own. Audio is back on the Beam, headphones go silent. 4. Disabling SIMPLINK (HDMI-CEC) on the LG side at Settings -> General -> Devices -> HDMI Settings does NOT stick — the toggle re-enables itself within seconds while the Beam is on the HDMI bus.The only reliable workaround is physically unplugging the Beam HDMI cable, which is unacceptable for premium gear. Th

I have a sound issue that originates with my Panasonic UB 820-K blu-ray player.  It is dropping audio during playback and the fix is to use the dual hdmi outputs from the blu-ray.  One video hdmi out to the my TCL QM8L tv, and one audio hdmi out to the Sonos soundbar. Well the Sonos Arc Ultra only has one earc hdmi input.  How do I run a non-earc audio hdmi from my blu-ray player to the Arc Ultra? Thx

I have a LG OLED TV and ARC Ultra.  I have had this combination for almost 2 years with no issues.Recently, I have an issue where I turn off the TV and in a few seconds it turns back on.  This can happen multiple times, or sometimes only once.  But it does persist.The configuration and connections have not changed.My online research indicates a probable issue with a SONOS update that has triggered this issue.Does anyone have a suggestion?

Hello everyone, since people often ask how to perfectly tune their Sonos system and because it depends heavily on the room I created a small test file that can help with the setup.Quick disclaimer:This test is about volumes between speakers and channels and what is technically the most accurate. If you don’t like the settings after the test, feel free to adjust them to your own taste afterwards.My recommendation is: perform a fresh TruePlay calibration, then test it with your favorite song and adjust your EQ settings so the song sounds best to you personally. EQ preferences vary a lot. some people prefer more treble, others a bit less. To match the bass, you'll find a step in this calibration video.For me TruePlay quick worked the best. With the advanced TruePlay I got some weird sounding EQ curves.I set my bass EQ to +3 because I wanted to give the sound more body through the speakers. At 0, the speakers sounded too “thin” to me, and I could hear the transition between the speakers an

I have a surround sound system of a PlayBar, Sub and two Play:1 speakers for TV and streaming. Since the last update I’ve had some issues.When trying to mute the sound or change the volume via the buttons on the Play:1s, the green light comes on then goes out and nothing happens. If I restart the speakers, they will work for a short while and then fail again. They are performing normally otherwise and are visible in the app as part of the system.I just remembered another issue. When I restart my Mac, the Sonos app can’t find the speakers until I go to System Settings > Privacy & Security > Local Network and flip the Sonos switch off and on. I know this is a known issue as I found the answer here when it first happened. I don’t know if that is an Apple or Sonos responsibility.Finally, just to say that when logging in here, there was an error message I didn’t record (sorry) but a page refresh let me in. Anyway, thanks for reading this. It’s just the first one that I need help o

Upgraded my TV. SAMSUNG QN55QZFDAFXZA QLED which does not have a dedicated optical port. It has the eARC/HDMI port. Purchased a eARC/ARC to Optical Audio Converter ESY266 in order to make the connection to the optical port on my PLAYBAR. Successful link and setup of my PLAYBAR and PLAY 1 speakers. Volume control via the SONOS app works perfect no issue. My question/issue is this….I cannot control the SONOS volume via the SAMSUNG  Smart TV Solar Remote Controller BN59-01432J A. This SAMSUNG remote is universal. Reading the details of the Audio converter it states  “this product does not support CEC functionality The optical interface cannot be used to control volume throught the TV remote” 

Hello, my center channel on my Arc Ultra is much louder than my left and right. Is that normal? I was hoping TruePlay would reduce it and balance it but it didn’t.TruePlay also has my Era 300 rears super loud. To be fair they are really close to my head but I have to turn off TruePlay and change the distance to less than 2’ on both of them. If left where they are I would say they are even louder than my already loud center channel.Any way in the future to have some adjustments to center and rears after TruePlay or are those loud channels supposed to be that loud? I know rears have a toggle but I can’t lower it enough even I I lower all the way down. Would be nice to run it and select less than 2’ as a baseline. Thanks!

Hi I have a 75x90 Sony TV with earc HDMI out TV i swall mounted and want to split audio, earc to Sonos Arc Ultra for movies etc but for concerts and music I want to feed to Naim and Kef system Orei make an earc splitter but does not apear to be available in UK at present.I do not want to use the optical out of TV as tha means accessing menus to change audio set up. Any other suggestions?  Many thanks 

Hej,Jag har nyligen köpt en refurbished Sonos Beam (Gen 2) och har haft problem med att få den att fungera korrekt med min Samsung TV (UE55RU7475UXXC) från 2018.Via HDMI ARC är ljudet instabilt och växlar mellan TV-högtalare och Beam, särskilt efter att TV startats om. Jag har testat olika inställningar (Anynet/CEC, PCM/Dolby, omstarter och installerat om fler gånger), men problemet kvarstår.Jag har även testat optisk anslutning med medföljande adapter, men får då inget ljud alls. TV skickar signal (rött ljus syns), men Beam spelar inte och TV hittar ingen högtalare.När Beam väl fungerar upplever jag dessutom att ljudet är instängt och sämre än TV egna högtalare, vilket inte känns normalt.Jag vill helst använda HDMI ARC för stabil funktion och volymkontroll via fjärrkontroll.Kan ni hjälpa mig att:Identifiera orsaken till problemen Avgöra om någon del (t.ex. adapter eller enhet) är defekt Rekommendera bästa lösningen för stabil användningTack på förhand.Vänliga hälsningar

Hi the serial number on my sub I have just bought on eBay is [removed serial number] how can I find out what generation the sub is? Thanks Moderator Edit: Removed and recorded serial number.

So I purchased an Sonos Arc Ultra.  Since I’m stuck in a hotel due to a flood in my home I can’t complete the wifi setup (can’t do it with hotel wifi).  I’ve tried the ‘create a hotspot’ trick, but the app doesn’t see the hotspot yet all my other devices do.If I were to bring my speaker to a friends home to connect to his wifi and complete the set up on the Sonos app, can I then bring it back to the hotel I’m staying at keep the connection to my phone/computer via Bluetooth or will it again ask to be set up?  I would really like to use it to listen to music and test out various settings while I’m staying at the hotel.  I could be here for a couple more months.  It was purchased due to my insurance claim and it was on a wicked sale and couldn’t pass it up.Thanking you all in advance. 🤘🏼🍻 Cheers!

Can I pair an Arc with an amp and two wireless ceiling speakers to create a surround sound environment? Can I run everything through the amp? Thank you.

Hello,I have a Sonos Playbase that has been presenting multiple issues that have made it impossible to use anymore. It first started to drop out playing TV audio over the optical cable (which replacing the cable did not fix). I then tried a factory reset and which has now caused issues trying to get it joined back to my home system. It doesn’t want to connect over WiFi at all. Instead, I’ve connected it to the network via Ethernet and got it to show up in the Sonos app as an available speaker to add. My phone will join its local WiFi network and listen for the initialisation/pairing sound but despite many attempts it will either fail to play any sound or play it for a fraction of a second and then go silent. This has rendered the speaker completely unusable.  Do you have any other recommendations of what I could try? Many thanks! 

Using Sonos Arc Ultra with Sonos Ones as surrounds. The system works normally at first, but after the TV has been off for an extended period (overnight or a few hours), the surrounds disconnect and start blinking white.Behavior:TV off for a while > surrounds begin blinking white (attempting to reconnect) Turning TV back on > surrounds continue disconnecting/reconnecting (sometimes rapid white LED blinking) Rebooting the Arc Ultra > immediately fixes the issue Happens consistently after extended idleWhat has been tried:Factory reset Arc Ultra Disabled roaming assistant Disabled airtime fairness Reserved IPs for Arc Ultra and surrounds Bound Arc Ultra and surrounds to main node (mesh: ASUS RT-AX88U + RT-AX58U) 2.4 GHz channel manually set to 11Additional observation:When this happens, the surrounds appear and disappear on the networkQuestion:What is the expected idle behavior?Should surrounds remain connected to the Arc Ultra during standby? Or is it expected that they disconnec

Whenever I launch Destiny 2 I get a distortion pop. Audio shows Atmos, but if I go outside the game(the Home Screen or store) while playing I lose audio or it lowers to barely audible.

We're building a new media wall unit, and am planning to buy an Arc Ultra for below the TV.Have I got enough space around the speaker for it to work, or am I going to have limited side firing speaker benefits if going into the side of a unit.Am I also better trying to have more space above the speaker between it and the TV also

Hi,  I am struggling to get Dolby Atmos to work correctly with my PC. I have a: Nvidia RTX 5080 (PC HDMI audio source)BenQ Mobiuz EX321UX Monitor (using eARC)SONOS Beam Gen 2  • Sub Gen 3  • 2x One SL rears What happens is that when the PC audio is set to "Dolby Atmos for Home Theater"  • Audio doesn't work at all  • Audio is choppy  • Audio works for a bit, then cuts out for a moment or a few minutes, then works again. It's as if the audio "crashes" and restarts. I recently swapped out the Sonos system for a Samsung HW-Q990F soundbar/sub/rears Atmos system, and it works as expected. Note - I used the same cables for both these setups, and only Sonos experienced the issue. This is especially frustrating for me as I have 6 rooms filled with Sonos speakers, and would love to continue to be a customer! Do you know what's going on here? Thanks!

Hi community, lately I acquired a brand new Beam Gen 2 for obtain (finally) Dolby Atmos but when I listen to it (and listening tests) I noticed that the virtualized height channels sounds like is there only a filter, I know that is a bit complex to do this notice life-like but the only solution I viewed was, to do a trueplay tuning?My room isn’t the best but I expected more, so I’m also asking for advices and others experiences to not refund it, I really like to listen Atmos well but I don’t have an iPhone so, if it is very necessary I’ll try to obtain one.Thank you for any advice and sorry if my grammar isn’t the best :)

Apple has released a beta for Apple TV (tvOS 26.4)In this update: "It appears that Apple added this new setting (Continuous Audio Connection), in part, to address complaints from Apple TV users who use Sonos speakers paired with AV receivers. Some users have indicated they hear popping noises or awkwardly low volume levels on certain channels, specifically with 5.1-channel content."When I open my SONOS App it now shows that EVERYTHING I play from ATV is in Dolby Atmos, these are TV programs that I am 100% sure are not played in Atmos.It says: “Apple TV uses a Dolby MAT connection for glitch-free playback across formats. Older receivers may indicate an Atmos connection, but original mixes will not be modified.” I know it's a beta but it will be interesting to follow and see if they fix the bug.The article can be read here: tvOS 26.4 adds new ‘Continuous Audio Connection’ on Apple TV My setup: Samsung S90C - ATV 4K Gen 2 - Arc Ultra - 2x Era 300 - Sub 4.

I’m posting this to see whether other Sonos Arc Ultra owners have experienced the same issue, because at this point I’ve done enough testing to know I’m not just imagining it.My problem is very specific: on certain scenes with male voices yelling, raising their voice, or getting very intense, my Arc Ultra produces a harsh distortion / clipping / breakup sound in the dialogue. It is not just bright treble or sharp sound. It sounds like the vocal peak itself is breaking up and getting rough in a way that does not sound normal.This does not seem like a simple one-unit defect, because I had this issue on my first Arc Ultra, replaced it with another one, and the replacement Arc Ultra is doing the same thing too.I have tested this across multiple sources and settings already:Sources tested Sony native apps Roku Panasonic 4K player PS5 Audio formats tested PCM Dolby Digital Plus 5.1 Dolby Atmos Other things tested eARC on and off pass through changes digital audio out changes Dolby Dy

I have a Full Sonos Setup in my home theater. Sonos sub4 x2, Sonos era 300 x2, Sonos Arc Ultra. I have bought two 8inch in ceiling Sonos speakers I will add and need a new amp. Unfortunately, the existing Sonos Amp Gen 2 will not allow me to integrate these new speakers into my Dolby Atmos system. I am waiting on the new Sonos Amp gen 3 to hopefully allow me to integrate these in ceiling speakers into my Atmos system. Really looking for a theater like system. Any potential for this with Amp gen 3?

Hi Community,My old system (Arc&Sub, OneSL, Era100) used to auto shut off OneSL & Era100 whenever playing music (Everywhere) to then watching TV. Now I have added a Move2 the system plays all speakers when switching from music to TV which makes for really echoing sound. Any reason for this? Thanks 

Sonos Beam Gen 2 connected via HDMI eARC to Samsung Frame TV via One Connect box. TV recognizes Beam as sound output, chime plays on connection, music plays via WiFi, but no TV audio passes through. Dolby Atmos greyed out, Q-Symphony says no device available. Tried factory reset, new HDMI cable, all TV settings. Fully updated. Samsung Frame TV.”  Any fixes out there ?