+1As mentioned pretty much every morning when I am up watching the TV(Samsung recent model) the sound drops out. A power on and off fixes it every time.
All connections are stable and firm but it keeps happening. I only upgraded from a similar setup with an old player, connected the same way that never had an issue.
The Arc is directly connected to the TV via HDMI, my old set up was optical.
I have done some research but no avail so would appreciate any help.
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I am sorry to hear of this issue you are having with your Arc Ultra not playing TV audio after a time.
I first recommend that you unplug your TV from power for a full minute - this will make the software on it restart in a way that Standby does not achieve.
If that does not help, then we do need to look at what other devices are connected to the TV - I recommend disconnecting them all and testing. If that works well, reconnect the devices one at a time and test each time. Once (if) you find out the source of the issue, I recommend disabling CEC-functions on it, if it has settings to do so (they normally refer to turning the TV on/off or switching inputs).
If you struggle at any point, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Try assigning DHCP reserved addresses to all Sonos. (See your router's settings. )
Power down all Sonos and reboot the router before powering the Sonos back up.
+19Which TV? Is the HDMI port ARC or eARC? Are you using the stock HDMI cable that came with the Ultra? How long after turning on the TV does the sound drop out? Did you go through TV Setup in the Sonos app?
I’d be tempted to check the TV’s OS for updates, as well.
+1Which TV? Is the HDMI port ARC or eARC? Are you using the stock HDMI cable that came with the Ultra? How long after turning on the TV does the sound drop out? Did you go through TV Setup in the Sonos app?
Tried all those
+1Which TV? Is the HDMI port ARC or eARC? Are you using the stock HDMI cable that came with the Ultra? How long after turning on the TV does the sound drop out? Did you go through TV Setup in the Sonos app?
And yes earc
Please re-read
+1Which TV?
Samsung
Is the HDMI port ARC or eARC?
eArc
Are you using the stock HDMI cable that came with the Ultra?
Yes
How long after turning on the TV does the sound drop out?
Within the hour
Did you go through TV Setup in the Sonos app?
Yes
What are other HDMI connections to the TV?
+19Hi
Welcome to the Sonos Community!
I am sorry to hear of this issue you are having with your Arc Ultra not playing TV audio after a time.
I first recommend that you unplug your TV from power for a full minute - this will make the software on it restart in a way that Standby does not achieve.
If that does not help, then we do need to look at what other devices are connected to the TV - I recommend disconnecting them all and testing. If that works well, reconnect the devices one at a time and test each time. Once (if) you find out the source of the issue, I recommend disabling CEC-functions on it, if it has settings to do so (they normally refer to turning the TV on/off or switching inputs).
If you struggle at any point, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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