Home theater

Playbar won’t connect to my Sonos App. My wifi crashed. I was able to reconnect with the speakers and the sub but I can’t get the Playbar to recognize the app. 

So I just ran some tests on my Ultra, gen3 subs, era 300 (surrounds) system. I’m getting what’s supposed to be rear surround audio out of the height driver on the Era 300s. I am getting height audio out of the height driver but I’m also getting rear surround audio out of it too. I used an Atmos Test app on my Apple TV 4K.  Anyone else seeing (hearing) this as well when 300s are being used as surround speakers?  Has Sonos addressed this anywhere?

Sonos arc ultra - losing soundHello, I replaced an old playbar that never failed with a Sonos Arc Ultra.My new current settings:Sonos arc ultra TV sony xf9005Apple TV 4K first generationConnection Sonos arc to tv - hdmi ARC, Apple TV to Sony TV - hdmi cecUnfortunately, this is the beginning of my problems.As I change the channel there are no sound. Then I change the channel again and the sound comes back. When I pause what I’m watching  it loses sounds when I resume. Sometimes help me pause and play again and sometimes i must restart movie. I have reset the system, unplugged, changing hdmi cable, update firmware etc... (all recommended things by sonos chatbot)I contacted sonos support with chat and they told me that the problem is known and caused by the last update and that it should be fixed but they don't know when.I am very disappointed, I wanted to enjoy the new equipment and not wait for an update that will come who knows when.

Hi,  I recently purchased a Sonos Arc Ultra, a Sonos sub-mini, and two Sonos Era 300 speakers. Although I purchased them together , I had to wait for the Eras to be delivered. During that time, I set up the Arc with the sub, and it all sounded fantastic. I was really looking forward to the Eras arriving so I could set it all up as a Dolby Atmos sound surround system, obviously all in the same room. I have followed as many guides as I could regarding setting it all up. I realize that I must be watching films and music that support Dolby Atmos, I stream music from Spotify and Amazon Music, as I was looking forward to listening to music with this complete music system. I listen to music all day so it is an important aspect for me.  On Amazon Music, while listening to an album being streamed in Dolby Atmos I can hear music some sound from the Eras, but very faintly. The same when playing a Blue Ray video in Dolby Atmos. I would like to hear far more from them. As for setup, I used the Sono

How easy is it to find someone locally who has enough Sonos experience to get the best sound performance from my Sonos equipment ?

Quick background. Watch movies maybe once a month if that. Cut the cable long ago. Had Amazon Fire Stick connected to Sharp HDTV using playbar, mini-sub and play:1’s for rear sound as home theater setup. Had worked flawlessly for 10 years. Fire Stick started acting up and lost TV audio thru playbar around same time at some point earlier this year.  Assumed it was issue with Fire Stick. Finally purchased new Apple TV and was excited to set up but that quickly evaporated once I realized I was still not getting any audio from tv to playbar. Since the only physical connection is via optical cable I purchased a new one just in case. No matter what rabbit hole I went down I cannot get the Sonos app to recognize my optical cable. No settings on the tv have changed and if they had its a simple switch from fixed (internal speakers) to variable sound (external). This has consumed me for 2 weeks now and I’m at the point of giving up hope  I plan to call support to see if they can help but am not

Hi everyone,I’ve been facing a frustrating issue with my Sonos Arc and am hoping for some advice.Here’s my setup:Multiple Sonos speakers at home, all connected via Sonosnet (Beam in the Master Bedroom, which is hardwired to my Orbi RBK760 router). My home theater system consists of a Sonos Arc, Sub 3, and 2 Sonos Ones as rears. All other speakers in the house, including the Sub and Ones in the home theater, connect and work fine – except for the Sonos Arc, which frequently drops connection.The problem:The Arc regularly loses connection, even though the Sub and Ones (located right next to the Arc) have no issues. When the Arc is disconnected, it often blinks white, and after restarting, it might alternate between white and red before (sometimes) reconnecting after multiple attempts. The nearest Sonos speaker to the home theater is about 8m away, if that matters.Things I’ve tried:Restarting the Arc (results are inconsistent). Ensuring the Sonosnet setup is working (since other speakers a

I moved from Texas to Florida and now I am setting everything back up. My ARC connected fine but sub not even detected.

Hi we are making a cinema room and was wondering if this set up will work 1 Sonos arc under the tv on a media wall2 sub on the floor in front 3 x2 wall architecture speakers in the wall at the back at ear level on the side walls and the amp, also does it work together having a Sonos amp and the rest of the speakers being connected to the tv  ? we have the speaker cables ready where the wall speakers need to go is this easy to set up in the app as one room and link ? 

Hello, I have:2x Era 1001x Sub Mini1x Rayand two inputApple TV (BT) and Sonos Line-in adapter for a gramophone If I have a group Ray + 2x Era + Sub mini then the Line-in adapter  is not active If I have a group 2x Era + Sub mini then the Line-in adapter is ok, but he doesn't play Ray, because he is not in that group. For AppleTV, the output works in two groups and Apple TV works ok. Is there any way to have sound on Ray, when inputting from Line-in adapter? If I replace Ray with Beam, will it work? Thx

So what I’m wondering is in the app when you have a the Era 100’s setup as surrounds for the Arc or Arc Ultra do you get settings to adjust surround and rear surround channels? Are they seen as just surrounds or surround and rear surrounds as well.On the Era 300’s I know you can adjust surround, rear surround and height channel volume.

I’ve had a Playbar for a number of years but with the arrival of Arc Ultra decided the time was right to upgrade for a surround experience, I have a sub and plan to add 2 Era 100s later.I have a brand new LG G4 and connected the Arc via HDMI eARC expecting some great things. I have now tested with several movies, all listed as Dolby Atmos, in Disney and Apple. When watching, the Sonos app confirms they are passing Dolby Atmos.However, I hear absolutely no sense of surround, no left, right, above or rear sound. The whole experience is little different to my Playbar. I understand it wont be the same as when I add dedicated rears, but I expected something at least. Even scenes where it is obvious there should be something, like a drone flying overhead - absolutely nothing. Just one big sound from front.I have used trueplay (advanced on apple phone) to tune it and it is perfectly situated below and in front of TV with nothing to block it.Overall, hugely disappointed and considering returni

I own an arc, a gen 4 sub, a pair of one sl’s and just bought a pair of era 300’s. How should I setup the speakers in a home theater room? Thanks.

Hi…so I’ll start by saying I have a lot of Sonos and I like them, I don’t love them.  This will be relevant as you read. Up front I have an arc with an original sub and in the back I have 2 era 300s. I love the eras but the arc on its own is lacking. It’s lacking that immersive filling sound up front.  Directly in front it’s good but at an angle I can tell. I tried connecting my original play 1s as a test to see if adding them would help close the gap and from my assessment they do almost nothing in this setup. Sonos doesn’t have a lot surround options so my only real Sonos specific option would be the era 100s. However, many people on forums say the sound difference between that and the play 1 is minimally noticeable. over the summer I bought Bowers outdoor speakers and with it a Sonos amp. The bowers speakers are phenomenal. Heads and shoulders above Sonos.  Once I realized how good BW is that’s why I say I like Sonos I don’t love them.  I’m already in to Sonos for living room so I’m

Hello All,am new to the Sonos Family and currently very impressed with speakers. Everything seems to operate correctly with CEC control but i can’t seem to play Dolby TrueHD audio from Plex using a 2019 Shield TV pro. The video plays fine with when using the TrueHD track, does not pass through the audio - there is no sound. The specs indicate that the Arc Ultra can support TrueHD tracks.What am i doing wrong?Also, i believe that the Arc Ultra does not support DTS-HD or DTS-X. Is there a way to trick to system to play those tracks by modifying the HDFury VRROOM setting or are those formats just not compatible with the Arc?Again… thanks for any help or suggestions here.Connection - Shield TV pro - HDFury VRRoom to Arc Ultra and Epson LS11000 separately.Tony  

I’m new to Sonos.  Took the dive with theatre completion: Sub4, 2xEra300s.  Now I have 45 days to see if they are worth the $$$.  I’ve deep dived many conversations here, but still cannot achieve Dolby Atmos.  This reminds me if building my Jeep… all the mixed info and dependencies on component and OS providers - ugh - my head hurts.First Impression:  Adding the sub and surrounds, moving my Arc out from under my TV which may have been blocking drivers and trying to establish Dolby Atmos, but getting from Dolby 2.0 output to Dolby multichannel PCM 2.0 -- the Arc came alive.  Much better, but not good enough to keep the Era300s yet.My system:Samsung QN85QN85BDF- Arc input to HDMI 3 eARC, Sound Output set to same.- External Devices:  Anynet+ (HDMI CEC) on- Expert Settings: HDMI-eARC Mode - Auto,  Digital Output - Auto, Dolby Atmos - on, (Pass Thru not active)Sonos:  Arc, Sub4, Era300 surroundsSource:  Xfinity StreamingI’ve tried “The Voice” broadcast in Dolby WAV to allow Atmos, MNF on ES

I understand that it’s not easy nor convenient to switch between surrounds and stereo pair on the Era 300s. I’m seriously contemplating on returning these only for that reason. Is this something Sonos is willing to accommodate to their users? If there’s any decent chance of this coming sometime even within the next year, I am willing to wait. Just curious if this feature request is on their radar. 

I just bought a Sub 4 to connect to one of my two rooms: living room or Basement tv.  the sub easily connects and disconnects from the living room but I cannot get it to connect to my Arc Ultra in the basement tv room.  any suggestions?

I recently upgraded from arc+ play 1's to arc ultra + era 100I made a quick trueplay with my android app , but i don't know why we can't set manually surround distance ( greyed After the procédure) after that.I doesn't make sense since quick trueplay doesn't adjust listening position ( Don't tell me to do advanced trueplay, it never sets a good listening position between surrounds since years....)

Morning,I’ve taken delivery of a Sonos Arc soundbar to upgrade my Beam (Gen1).  Using the existing cabling (also tried the new cabling in the box) when setting up the Arc everything goes to plan until I get to setting up with the TV (LG Web OS UK6950PLB).  The app advises that no HDMI-ARC is available, but am getting a signal on HDMI 2 from the arc.  I’ve tried restarting the app along with the tv and ARC.  The Beam works fine through my LG on the HDMI port so know this is fine.I’ve also defaulted both the ARC and TV with no success.  Has anyone else had this issue or suggestions on how to resolve? 

Hi there, I have a Foxel iQ4 box, a Sony KD-49X8000H and a Sonos Beam (gen 2) soundbar. I currently have the Beam connected to the TV using the HDMI-ARC output. This configuration appears to work well, but I’m interested in getting the best performance from my system.Q1. Is this the best way to conect the soundbar to the TV?Q2. I have the option of sending audio from the TV to the soundbar in either PCM or compressed Dolby format. Which is the best option to use for the Beam to optimize sound quality?Thanks, Andrew

Hi everyone,I recently purchased a Hisense Canvas 65 Frame TV during the Black Friday sales, it was a great deal! However, I’m now trying to figure out if it will work with my Sonos home theater setup to get Dolby Atmos sound streaming.Here’s my setup:Hisense Canvas 65 (being shipped) Sonos Beam (Gen 2) Era 100s (as surrounds) Mini SubI don’t plan to connect any external devices (like a gaming console or Blu-ray player) to the TV or the sound bar, I stream content directly from the TV apps (Netflix, Apple TV, etc.)When I checked the specs for my new TV,  it has two built-in speakers and it says the surround sound supported is DTS Virtual:X and not Dolby Atmos. If I conenct through eARC, will my sonos equipment enable Dolby Atmos content? I’m getting mixed answers online - some people talk about audio passthrough and connecting devices straigh to the sound bar, the Dolby Website says the eARC connection should do it - but does not say if the TV's surround compatibility matters, etc.Can

 Hi all, just moved in a month ago so forgive the barew alls. Long story short, the beam 2 doesn't do a great jobo f filling the space (unsurprisingly) in the living room. Theo ther issue is that while you are standing in the kitchen, you're pretty far away from the TV (and the soundbar), sou nless you really crank it up it's tough to hear. I thoughta bout the Arc sound bar being better for the situation buth ave a few other thoughts.The ceiling in the living room has two junction boxesw here speaker wire has already been pulled (see pics).1. it seems most people suggest having passives peakers in the ceiling and using that only for music -  Is this the best option here or should I look to have the passive speakers bonded with an Arc soundbar for a lackluster surround setup? I realize it's not ideal but if it keeps the look clean I'm open to it.2. l'm fine with passive speakers for music only in the ceiling and surround setup elsewhere. Trying to achieve a clean look and don't want to

Sonos Location PossibilitiesHi there Sonos folks,I just purchased 2 era 300’s to accompany a Arc Ultra, but I’m having trouble figuring out the best placement and angle. In the photo there is a representation of a couch which will be facing the TV (we are replacing this couch with a U shaped couch). The room is a bit tricky because it’s vaulted in a unique way, my guess would be for the red circles I would want it facing down, but I’m not sure if it would work well. The couch is relatively close to that wall as well, probably 4 feet? It seems like the downward facing driver wouldn’t hit your ears at the right angle? I believe I read that the upside down orientation is now supported via true play and Atmos content, but would love confirmation. Would blue even be a realistic option? Any other ways to do this? Thank you so much for the help!

I have , Optoma HD146X  projector and it has  output Audio  (stero) 3.5 mm jack how to connect to sonos arc ultra sound bar...