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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 30,232 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5930 Topics
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DMOBContributor I
asked in Home theater
Replacing surrounds

I’m replacing my Era 100’s as surrounds with Era 300’s.I think I’ve mistakenly selected remove surrounds in the app. The 300s are on the system, in the same room, but not paired as stereo speakers (I think).When I try to add them as surrounds it goes through all the motions but then stops and says there was a problem connecting my surrounds.I can’t a way of removing them and starting again.Has anyone any suggestions?Many thanks, Dermot

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4 months ago
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JakeVPContributor I
asked in Home theater
Audio Delay on Gen 2 Beam with Samsung TV.

My Beam 2 has a roughly half-second delay in audio. I have the Audio Delay settings on both my TV and Sonos app set to zero. The video plays before the audio and I cannot find a setting to reduced Audio Delay. I can only increase it. Help?

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4 months ago
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Caragao10Contributor I
asked in Home theater
Symfonisk surround speakers

Hello, I recently bought a Symfonik lamp from ikea. i wanted to use it as a surround speaker with either a bookshelf or a sonos one sl. Is this possible? 

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4 months ago
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cb2367Contributor II
asked in Home theater
Audio synchronization issue

I've got two systems. System one: LG TV (LG65SK9000PUA), Arc, and two Era 100. System two: Samsung TV (uncertain on the model) with an arc, and a firestick.On system one, the audio is behind. TV audio sync slider is all the way to the left. I've restarted the DirecTV stream device (Gemini Air which is a Chromecast like device). So far, nothing has fixed this. Upon searching in the forums, I've found numerous posts about this particular issue.I did a chat with support, but that didn't accomplish anything. I mentioned the posts in the forum about this issue. The audio on system one is always out of sync regardless of whether I watch TV through the DirecTV stream device or use the DirecTV app on the firestick. No problem with watching TV on system two. At this point, I've reached out to DirecTV who has supposedly refreshed things on their end and had me restart the streaming device several times. Nothing changed with that, and I've reached out to Sonos support and nothing has changed on t

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4 months ago
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AliveisaliveContributor I
posted in Home theater
LG remote no longer controlling volume

Anyone having this issue with the update? My LG remote for my c2 will no longer control volume no matter what fix I try. I have attempted everything I can find on google. The volume up/down symbol shows on the television but volume stays the same. The only remote that works to control volume is now my google tv remote.  Fairly annoying when it has worked perfectly the past year and a half. I have an arc, two SL and the sub.  thanks

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4 months ago
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pandafu7654Contributor I
asked in Home theater
Sub Mini setup failing with update error 1002

I had the Beam gen 2 setup fine over wireless, it even did the update without issue.Now when trying to add the sub, it manages to appear in the app showing “not registered” but when going to try and fix it, the update requirement comes up and continuously throws the same error.I have it on ethernet, I’ve factory reset it multiple times and it still fails.Sometimes I will get error 1000 after going back and trying again a few times.

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4 months ago
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MakistosContributor I
asked in Home theater
Turning the Era 300 wall mount - screw not coming off

I just bought a set of Era 300s and wall mounts as surrounds and need to turn the speakers because I need to install them near the ceiling.But how on Earth am I supposed to open that screw to turn the mount? I already nearly stripped the head of the screw (it is slightly stripped) and I definitely had the right screw head. If I had used a power tool it’d literally be screwed by now. I even tried to turn it clockwise for the other mount in case it’s a wrong-handed screw, but nope. At this rate I need to drill an screw remover into that screw and get a new from somewhere. Have you guys actually done this?

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4 months ago
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LawryFlynnContributor I
asked in Home theater
Sonos Ray Connection to Wifi Router

Purchased a Sonos Ray. Followed all the promps on connection and when I enter password for network asks me to select room which I do. Then tries to update and throws error 1101 which seems to me like the Ray isn’t getting internet from router. After it fails I can’t find the device again. Have to reset Ray and follow promps on app again but still throws same error. Multiple devices tried using app and same issue and error. I’ve checked the list of non compatible routers and mine is all good. Is there a setting on the router to help get it to connect and do the update? Or is it best to go buy a Ethernet cable to be able to start using Ray? 

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4 months ago
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NKLUXContributor I
asked in Home theater
Sonos app not connecting to ARC and SUB

After being away from home for about one month and changing my phone in the meantime I came home and noticed my Sonos system was not working. I consider myself somewhat tech savvy so I thought - no problem, I will just re-add the system. Should take no more than 2min...WRONG!I just spend 2 hours yesterday and better part of today’s afternoon troubleshooting what is the issue. I browsed the internet long and wide and tried all possible settings on my router only to give up and come to this forum...Then it hit me. Its the app.It hasn’t even crossed my mind that the new app could possibly be the issue, but sadly it is. I am thoroughly disappointed by Sonos since I used to like it so very much. Hope this gets solved, otherwise Sonos system is useless junk in my home.

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4 months ago
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timar20Contributor I
asked in Home theater
Living room setup for music and movies

I moving house and looking at a new setup Sonos Arc and Sub for the AV setup and a sonos amp connected to 6 celling speakers for music.Can I use the sub with the Arc for AV then when listening to music use it with the speakers vai the amp?I think it looks like I’d need 2 subs to do this which seems like a step backwards from current AV receiver and speaker setup when the main point in Sonos is integration, have I understood correctly? 

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4 months ago
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Yeti BashTrending Lyricist I
posted in Home theater
Beam Gen 2 Popping/Crackling On Video Start/Stop

Hi all,I recently replaced my Beam Gen 1 with a Gen 2 and, since then, I have noticed a popping/crackling sound whenever I start and stop videos on my Apple TV. I observed this behavior in Netflix and Prime. This issue did not happen at all with my Gen 1, and all of the equipment and chords are the same. Equipment SettingsApple TV 4K, Model A1842Video > Format > 4K SDR Video > Match Content > Match Dynamic Range > On Video > Match Content > Match Frame Rate > On Audio Format > Change Format > Off Audio Format > Dolby Atmos > OnSony BRAVIA XR A80JAudio > Sound mode sync > On Audio > A/V sync > Auto Audio > eArc mode > Auto Audio > Digital audio out > Auto 1 Audio > Dolby Digital Plus output > Dolby Digital Plus Audio > Pass through mode > AutoHDMI Cables are High Wings 8K UHD - https://www.amazon.com/dp/B08KSY32VR Has anyone else experienced this type of issue with the Gen 2?Thanks,Kevin

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4 months ago
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AmanPreet4uContributor I
asked in Home theater
How many in ceiling speakers can the Arc support. I have a large room, and plan to add up to 6 ceiling speakers. Is that a overkill?

 How many in ceiling speakers can the Arc support. I have a large room, and palnning to add upto 6 ceiling speakers. Is that a overkill?

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4 months ago
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SoundchasrAvid Contributor I
asked in Home theater
Soundbar and in-ceiling speakers (powered by Amp)

If I buy a Sonos soundbar can my in-ceiling speakers (powered by an Amp in the basement) be somehow linked to be surrounds?  If so, which soundbar should I get? Thanks!  

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4 months ago
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solarvalkyuriaContributor I
asked in Home theater
sonos arc error30

I'm Japanese.I'm translating and asking questions. I want to make a new connection to set up Trueplay of sonos arc, but no matter how many times I try, I can't proceed without downloading the update. I tried all the solutions written in the support. Is there anyone who can solve this problem?

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4 months ago
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Nano12milContributor I
asked in Home theater
era 300

Can you connect 1 era 300 to a Sonos Ray or do you need to have 2 era 300???

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4 months ago
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SticksContributor I
asked in Home theater
Beam gen2 with Era 100

New to the sonos eco system and very very impressed!!!    Bought a new LG C3 in December and started with a Beam Gen 2. Have a very small family room it’s in, the Arc would have been a little too much I think. Sounded great but I “wanted more” LOL!!  Got a pair of Era 100’s and hooked them up as surrounds yesterday and yeah they definitely brought more life to watching!.  My question is I have them set to full for music in settings but the beam still plays.  Is there a way to get them to play music without the beam playing as well?

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4 months ago
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GjaContributor I
asked in Home theater
beam gen 2 + 2 ERA 300 , too quiet

Hello, I paires my beam gen 2 with 2 ERA 300 as sourround speaker.Evything went well, but i test several Netflix or Disney plus movies, and it seems that thé sound from thé 2 ERA 300 is too quiet.Dis i miss something ?I'm on Android, but do true play should correct it. Thanks for your help, because right now thé 2 ERA 300 are useless.

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4 months ago
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SonofjorelContributor I
asked in Home theater
RAY sending me crazy

Hi. My new ray is driving me crazy.I set the device up with the new app. It's prompting me for an update but then comes up with Error 1000 and can't update the device. What is worse is that it only allows me the prompt for the update and so I'm locked out of the other devices on my system.Any help VERY gratefully received. ThanksModerator edit: corrected typo

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4 months ago
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Witch01Contributor I
asked in Home theater
connect

Been trying for 2 hrs to connect soundbar .Been on live chat .issue still not resolved 

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4 months ago
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TegsyContributor I
posted in Home theater
Sonos Playbar

I’ve had a Sonos Player for around 10 years and have recently donated it to my son who has moved into his own home.He has set up a Sonos account and we returned the Playbar to factory settings (pressing play/Pause whilst connecting to power). The current Sonos app cannot detect the playbat although we do appear to have connected it after the hard reboot above.I’m worried the Playbar is obsolete and will now not work as its been returned to factory settings and so I suspect will have none of the updates it had.The Sonos ‘help’ is poor and just sends you around in circles. I range the helpline and was advised the was a 90 minute wait.Can anyone help?Thanks.

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jgatie
4 months ago
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Andre S.Contributor I
asked in Home theater
Lautstärke Skala am Samsung TV

Hallo ich habe seit kurzem eine Sonos ARC. Die Soundbar ist echt Spitzenklasse. Was mich stört ist das es keine Lautstärke Skala gibt nur + oder - .Ich habe die Sonos über HMDI ACR angeschlossen hier wird Sie auch angezeigt.Gibt es eine Möglichkeit das man die Skala aktivieren kann? Es ist ein Samsug QLED aus dem Jahr 2018Moderator edit:Google Translate- Hello, I recently got a Sonos ARC. The soundbar is really top class.What bothers me is that there is no volume scale, only + or -.I connected the Sonos via HDMI ACR and it is also displayed here.Is there a way to activate the scale? It is a Samsung QLED from 2018

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4 months ago
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Messier77Contributor I
asked in Home theater
Streaming to Home Audio System Without Access to Physoc Port

I have a home sound system but the RCA jack for it is across the room and a physical connection to the TV isn't practical.  I also have an Arc soundbar. Can I run HDMI from the TV to the soundbar, then attach a Sonos Port to the RCA jack across the room and have it utilize my home sound system?  If not, what would you recommend to get the TV to the sound system without a physical connection? Thanks!  

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4 months ago
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dolpfin220Contributor I
asked in Home theater
Sonos switches from playing TV source to music services

I have my Sonos System (Ray, Sub Mini, One, One SL, Boost), connected to my Samsung TV. In the App, only TV is listed under “Your Sources”; Apple Music and Sonos Radio are listed under Your Services. The issue occurs while watching TV. The system starts playing the TV Audio when the TV is turned on as expected but at least once per viewing session it will switch from playing the TV audio to play the music services instead without being prompted. To play the TV Audio again, I have to open the app and reselect the TV source.  How do I stop my system from switching from the TV Audio source to playing music without directing it to do so? 

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4 months ago
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Paw-Paw-RoxxContributor I
posted in Home theater
Inconsistent Sonos Arc Performance - Anyone else?

The Sonos ARC performed great until the update. The problems I listed below are occurring on a consistent basis and I am mostly using it for streaming music. The unit now loses volume and has to be unplugged and plugged back in to regain the volume. 2-3 times a day this occurs.  The app always says “something went wrong” when switching music services. 97% of the time this happens.  The app will not play the first song on most playlists. This is latest issue and is occurring 50% of the time.   

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4 months ago
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trxpjujuContributor I
asked in Home theater
Dolby Atmos

i have a sonos arc + sub gen 3 + and era 100, my tv is capable of dolby atmos as well as my apple tv, when playing content with the supports atmos, i go on the app to check that its playing in dolby but all i get is “dolby digital plus” is that the same or what am i doing wrong?

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4 months ago
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