Home theater

Bass with Arc Ultra, ERA300, and any combination of Sub3 and Sub 4 is very poor.  Originally, I hooked up the Ultra and ERA300s in the exact locations of my previous Beam2 and Ones with only the Sub3 (exact location as well).  I ran True Play with an iPhone and ran some tests.  The bass wasn’t good.  I then ran the basic True Play with a Samsung Android phone and the bass was still not good.  So I ordered the Sub4 and now have both Sub3 and Sub4 in the system.  The bass does NOT seem any better with 2 subs.  In fact I could probably remove 1 or both and get similar results.Looking for suggestions on what to do.  Turning True Play off doesn’t really seem to help all that much either. Not sure if something maybe got cached from the prior True Play attempts.

Hello!  I have a Sonos Arc (with Dolby Atmos) with 2 Era 100’s hooked up to my Epson Home Cinema 2350 4K Pro-UHD Smart Streaming Projector with Android TV. The Arc is connected to the Projector via an 8k HDMI cable into the ARC slot. It works great watching Netflix and certain Amazon Prime movies/shows. No sound comes out when watching older movies or shows. Hardly any sound comes out watching Peacock shows. My question (s): How do I get the sound to work to watch older movies/shows and Peacock? I have reset the app (s) multiple times as well as checked all the connections. It is extremely frustrating. The sound on YouTube does not work either. Could it be something to do with Android TV?Thanks and Merry Christmas!  

Hello, We currently have an Arc SL, a sub (gen2), and 2-era 300’s.We recently purchased a Panasonic Dp-UB820 blue ray player.  We also have a Samsung 7 series tv with an e-arc hdmi port.   When playing Atmos movies, everything is fine.  However, playing anything else, the disk menu shows up as Dolby Digital 5.1.  As soon as the movie starts, the app switches to Stereo PCM and the sound changes.   I’ve read so many forums,  I’ve updated cables, powered down components, and set everything I could set.  I have the Tv set to:Sound Output-Receiver (hdmi-eARC), under Expert Settings,  I have HDMI-eARC mode set to Auto, Digital output set to pass-through and Dolby Atmos compatibility turned on.   On the Panasonic, I have the following:HDMI-video+video output mode (nothing else is hooked up to the player).  I have tried toggling the digital audio outputs on dts/dts-hd to pcm or bitstream with no change Dolby audio is set to bitstream though I’ve tried toggling options here as well.   secondary

Good afternoon, I have a Beam gen2 bar and two era 300, I am somewhat disappointed because I have to lower and raise the volume depending on whether there is dialogue in the movie or if there is music or sounds, I don't know if this is normal because it is very annoying to have to be with the controller in your hand to decrease or increase the volume.

I have Denon s740h receiver. What’s the best to connect my arc ultra, sub and era 100? Is their steps or videos I can get? I need help connecting all this with my extra speakers to the receiver. 

Hi all, novice here.  today added two Era 100s to by Beam gen 2. The Beam is currently connected to my LG oled via the hdmi arc.  I’ve completed the set up via my Sonos app to add the two Eras to my system as surround, all looks well. However, I cannot hear any sound from them. I’ve tried multiple different Atmos programs, as well as Youtube TV running in 5.1- confirmed via Now Playing screen of the app. Ive noticed that my two Eras are not showing connected to my Xfinity WiFi (via Xfinity app), could this be the issue? They aren’t on WiFi therefore the Beam cannot talk to them? any help is appreciated, quite deflating TBH.picture 1: confirmation Atmos is going to Beampicture 2: screenshot of Systems InfoModerator edit: removed picture containing serial numbers

I have done everything in my power to try and get my sub to connect to my network but the app keeps saying sub “not connected” I am at a loss and don’t know what to do anymore I have tried everything that they say to try

I have a Sonos Arc w/ 2 x Era 300 (surround) connected to a Sony Bravia 9 (2024) TV.  When changing channels (Verizon FiOS) I occasionally get a popping sound.  I know there was a previous issue that they say has been fixed - I’m thinking there is a new issue.  I updated to the lates software, removed the 2 x 300 Era’s - and have rebooted the FiOS cable box / TV … the sound remains.  I’ve submitted several logs - but they have not found anything…Anyone else having Arc popping issues?  Sony - 85" Class BRAVIA 9 Mini LED QLED 4K UHD Smart Google TV (2024)  

I now have sometime to update and resolve Sonos product connectivity and performance issues. To date the Arc model S19 has been the main TV speaker but the paired SL1 as surround speakers dropped out of the network sometime ago. Plus I am introducing a Sub3. So in the last 10 frustrating hours I have performed factory resets on every device multiple times. Variously the Sonos App running on an iPhone16 will discover some but not all of the devices individually. But it doesn’t do this consistently to allow me to complete my system or living room setup. Currently I have two systems visible Sonos1 with the Arc in it and another system with the x2 SL’s in it (god alone knows how) I have found no way to delete the Sonos1 system in the hope that a further cycle of product discovery will allow all devices to be added to the Singular system and single room I want to retain. What the Holly FK…. Is going on, I work in IT, I’m am not a technician but I have decades of experience in the sector; ye

Hi, hope someone can help. I have a Samsung Qe75900tstxxu  tv with earc port. I have just purchased the Arc ultra and have connected them through the earc port. The problem I am having is that I'm not getting any Dolby Atmos sound output from the arc, even when I'm playing an atmos enabled film like The Tomorrow War on Amazon Prime. Any advice please?

I have had to factory reset my Sonos playbase to get it back on the network.  Since that moment I have been unable to pair the LG magic remote with the playbase.I have been through many posts which explain how to do this, and have tried every combination of instructions use the LG device connector, choosing Philips as the make as Sonos does not appear.  I have followed the post that describes using the Sonos app with ‘replace remote’, but this does not appear on my version (iphone) of the app.  That post seems to be from several years ago.Does anyone have any ideas?  The LG tv is a 2016 OLED. Derek Clements

Just set up arc ultra and two era 300’s.When i play music from dedicated tidal app on a sony google tv, the surrounds do not work.I do not have this issue when using the android tidal app from my phone, the surrounds work fine. Is this normal or is there anything I can do?

My settings 1. TV - C3 LG TV2. pass-through has been turned on.3. eARC enable.  4. “Dolby digital plus” has been selected from DTV Audio settings.  I can not play the Netflix’s Dolby atmos contents. Always displaying as “Dolby Multichannel PCM 2.0” even though I have selected the pass-through in my digital sound output. And I can not see the audio in: in my Sonos app >  about my system page while the sound in playing in ARC ultra. Could you please somebody help me here.  

Hi all,I recently purchased an Arc Ultra and Sub 4. I'd like to get 2 rear surrounds but I don't think the layout of my room is ideal.Please see the pictures of the room below. We don't want to put the speakers on stands behind the couch.I was previously considering 2 Era 300s to mount on the wall but I read you don't want to mount them close to ceiling and I don't think we want to mount them in the middle of the wall height wise.As such, would love your thoughts on: Do you have any suggestions on best set up? If I mounted Era 100s in a location close to the ceiling like where you see the previous mounts in the photo (from old wired system) would that work? If no Sonos setup works well would it be better to purchase non Sonos rear speakers and connect them via amp? We have wiring in the walls already from prior system. Thanks for the help!  

Can I pair Sonos Arc Ultra with Play 3 for surround? 

Have a Beam Gen 2 with SYMFONISK for rear surround speakers. Have the opportunity to switch to Play: 3’s for rear surround speakers. Will there be a significant improvement switching to the 3’s for rear surrounds?

I recently bought a new tv that does not have the audio optical cable port on the back. Is there an adapter that allows me to still connect my Sonos Ray to this new tv?  Thanks for any help. 

Can you join 2 Sub Mini’s to one System I.e your surround system as I’ve bought another sub mini to pair it to the other Beam Play one’s and a Sub mini

Can I pair sonos arc ultra with my old sub?

I have a set of play one speakers, a sub and a sound bar.  The play ones and the sub were disconnected somehow but the soundbar connected to work. I have tried to reconnect the two play speakers and the sub, and they did briefly produce sound but stopped.  The room I selected says no content.  I don't understand how I'm not getting surround sound.

I got a new Samsung smart TV yesterday and have connected the Playbar to the optical port in the TV.  I changed the audio settings so it says “Receiver (Optical)” on the TV instead of the internal TV speaker.  The Playbar works but I can’t control the volume with my Tivo remote or the Samsung remote.  Further, I opened the Sonos app to control the volume from there and all of my Sonos components are missing (I have 2 Sonos Ones and a Sub).  I was able to re-add the Sonos Ones and the Sub, but the app can’t find the Playbar.  I’ve pressed the mute/+Volume till the amber light flashes, but the app still doesn’t see it.  I’ve unplugged the power from the Playbar and replugged, no joy.  Unplugged the optical cable from the Playbar and replugged, no joy.  Interestingly, while the audio is working from the Playbar, it is NOT working from the Ones or the Sub, even though I reconnected them to my wifi network.I’m at a loss about how else to troubleshoot.  Suggestions please?

hi, these are the oprions i have for audio output in my tv (eARC) -    and on the app, this what i get for each option (same order): dolby multichannel pcm 2.0dolby digital plus 2.0stereo pcm dolby digital 5.1dolby digital plus 5.1 tried tidal, and what not.. what to do? Thanks!!

hi guys!so glad to join this comunity just bought my first sonos product - sonos arcwhen i first connected it to my earc hdmi port, i was able to see some nice patters when switching to this hdmi inout on my tvbut now i can’t seem to get it again - when moving to that input (hdmi 3 - earc) i get a blank screenthe arc itself works fine, with tv sound or sounds from app but there’s always a black screen (“no signal”) altough the arc is fully functioning  how can i see this visualisation again?  thanks!!!  

Hi all, I have been upgrading my Sonos setup over the last couple years in my bedroom. The setup now is an Arc Ultra, Sub gen 3, and two Era 300s for rear surrounds. I realized recently through testing and research that I'm getting basically no proper Atmos effect from the height channels due to the shape of my room and the placement of the rears. Basically, the rear wall has a low slanted/vaulted ceiling since the room is a loft type setup. I am considering inverting them with wall mounts to try to salvage whatever Atmos sound experience I can, but they can realistically only go up about another 1-1.5 feet and not be that much further above ear level and I can't find much guidance on this kind of mid wall inverted mounting scenario. Right now they're perfectly at ear level when watching TV in bed which is great for the surround experience but bad for Atmos.Picture below for the current setup, any guidance would be appreciated. 

Hi, Anyone have any experience with a diagonal room viewing setup?  The 2 red dots are the usual viewing positions.  My question relates to the ERA surround placement, to be honest this is the only option for the room.In both listening positions the surrounds sit slightly forward of the listening plane for each person, will this still result in an immersive sound stage? Or should I just stick with the Arc and the Sub?