Avid Contributor I

Answered

TruePlay Error with Home Theater Setup

13 replies
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Hello - I’ve set up my Arc Ultra with 2 Era 300s as surround speakers and a sub 4. Everything is aligned from a home theater perspective in the app but I can’t get TruePlay to work.

I go through the steps and it plays all the test tones but then I get an error message as shown below. I’ve tried deleting and reinstalling the app with no success. Have tried it multiple times and still get same error. Using my iPhone 16 Pro.

Any suggestions on how to fix? thank you

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Peter_254Answer

Prodigy II

I did a quick trueplay after the update on 15/4 and in addition to the update itself causing challenges with one Era 300, trueplay also failed a few times.

Trueplay started fine but I could hear it didn't sound normal and one Era 300 didn't make any sound. After restarting my 2XEra 300 and Sub4 (5min without power) everything worked again and I was able to do a trueplay without errors.

Pools-3015

Prodigy I

Try rebooting your router/network.

I used Trueplay this morning to retune my HT system without issue. I also have an iPhone 16 Pro.

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zb411Author

Avid Contributor I

Try rebooting your router/network.

I used Trueplay this morning to retune my HT system without issue. I also have an iPhone 16 Pro.

Have done this and did not fix the issue.

seems like it’s an issue others have had with my same speaker combo per this link

Pools-3015

Prodigy I

Try rebooting your router/network.

I used Trueplay this morning to retune my HT system without issue. I also have an iPhone 16 Pro.

Have done this and did not fix the issue.

seems like it’s an issue others have had with my same speaker combo per this link

That was last year! Have you applied the update that was released this week?

Z

zb411Author

Avid Contributor I

Try rebooting your router/network.

I used Trueplay this morning to retune my HT system without issue. I also have an iPhone 16 Pro.

Have done this and did not fix the issue.

seems like it’s an issue others have had with my same speaker combo per this link

That was last year! Have you applied the update that was released this week?

Yes I have

P

Peter_254Answer

Prodigy II

I did a quick trueplay after the update on 15/4 and in addition to the update itself causing challenges with one Era 300, trueplay also failed a few times.

Trueplay started fine but I could hear it didn't sound normal and one Era 300 didn't make any sound. After restarting my 2XEra 300 and Sub4 (5min without power) everything worked again and I was able to do a trueplay without errors.

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pied_piper

Contributor I

I had similar issue, Arc Ultra + 2 Era300.

Using True Play on iPad always failed, then switch to mobile phone Android app, it works fine.

Interestingly, True Play on Sono App unable to detect the Era300 mic switch was off, though the mic is on it's still failed, but in Android it able to detect and give notification to turn it on.

So my suggestion is to try True Play on Android, if you have one.

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GuyinPA75

Enthusiast I

I had similar issue, Arc Ultra + 2 Era300.

Using True Play on iPad always failed, then switch to mobile phone Android app, it works fine.

Interestingly, True Play on Sono App unable to detect the Era300 mic switch was off, though the mic is on it's still failed, but in Android it able to detect and give notification to turn it on.

So my suggestion is to try True Play on Android, if you have one.

I use Android and this issue happens to me incredibly often.

Also have issue with L Era 300 mic suddenly saying not “On” but it is, or the button press will not turn mic on if is “Off”.

Unplug everything, then plug in, remove Era 300s, then pair back up. It is throw of dice to get Truplay to work, then another throw of dice to see if can find a fix that day.

Very frustrating. Just want things to work, when go to use them. Tired of the song and dance of workarounds and luck.

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pied_piper

Contributor I

Probably something wrong with one of your Era300, contact their support for analysis.

I'm using Google Pixel 6, in case this might be a factor.

The last option to try is to lean a bit the mobile/tablet (either Android or IOS) device toward the speakers, rather than 90 degree, i used this trick when true play throwing error that the room is too noisy.