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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,655 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5587 Topics
K
KnutmortyContributor I
asked in Home theater
signal to tv

I lost my signal from amp to tv

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K
3 months ago
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topox11Contributor I
asked in Home theater
Trueplay error arc+2 era300

Hello, I can't adjust trueplay since I combined my Arc and two Era300.Without combining them, Trueplay works correctly on each of my devices but when combining them to have 5.0 (I still lack the subwoofer) I cannot adjust the system with Trueplay, it always ends the same "There has been an error. We have not been able to adjust your room . Try again".Anyone with the same problem?Solutions?Unfortunately, it takes a lot of effort to talk to Sonos support.Thanks for advance

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3 months ago
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MnJohnTrending Lyricist I
asked in Home theater
Sonos Port No Longer Transmits Audio from Arc

Is anyone still able to use the "coax out" on the Sonos Port (grouped with a Sonos Arc) connected to a bluetooth transmitter to send audio to bluetooth headphones with the new app?  In my case, this used to work with the old app but now doesn't work with the new app.

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3 months ago
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RimaartsTrending Lyricist I
asked in Home theater
cant hear "3d".

1. I play song on headphones. I can hear definite right left separation. On Sonos I either can't or barely barely can. 2. Videogame. Let's say I stand by roaring fire. Looking at it straight, sound comes from front, when I'm turning, I could hear sound change direction. Now again, either I don't hear it either it's barely.  Oh also I can't do trueplay. On iPad it doesn't work (I ain't the only one with a problem), on android it does not exist. Those are 2 examples. So. My old place had a beam gen 2 and sub. All was fine. I was happy. Couldn't even think about upgrading.  Moved. And sound turned.. small? Single direction? No... Directionality? Got 2 eras 300 as surrounds. That fixed feeling like sound comes from one point. Now sound comes from all around. However directionality and stereo is still not there.  Like I mention in the beginning. Spotify song. Definite left-right separation. Sonos? Nope. Same with video games. I just can't hear direction of a sound.    

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R
3 months ago
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donutflagContributor I
asked in Home theater
A HDMI switch would solve sound dropouts?

I have an LG 55CX3LA with the latest AppleTv 4K, PS5, a Beam gen2, Sub Mini and a pair of Era 300.When all of them are connected to the LG and eArc is enabled after a while I have sound dropouts. When eArc is disabled everything is fine, but with worse sound quality. For a few days now I disconnected the PS5 and enabled eArc again, everything is working but I have to plug the PS5 if I want to use it. A HDMI switch would solve this issue?

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Airgetlam
3 months ago
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JorgeFContributor I
asked in Home theater
Combining Sonos Arc to wired in-ceiling rear speakers for home theater via Sonos Amp

Hi,I’m redesigning our home theater setup and I have in-ceiling wired speakers that I can connect to a Sonos Amp.  I would use a Sonos Arc as the front channels.  Can I then connect the in-ceiling speakers via a Sonos Amp to the ecosystem to use as rear channels for surround sound in the home theater setup?If possible, do either of the Arc or the Amp need to be hardwired to the router or a switch?

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J
3 months ago
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sonoladContributor I
asked in Home theater
Brand new Sonos ray not connecting to LG

Hi all sonos loversI’ve just received my Sonos ray, which I have looked forward to for a long time. However, the smile on my face did not last long. Quickly after unboxing and setup, I found out that my LG tv (55uq75006lf) did not want to corporate with my Sonos Ray. I’ve tried everything: Removed the protection of the optic cables, enabled PCM, set the sound output to optic cable, made sure the optic cable is mounted correctly, software is up to date. It can play music through my Spotify app though. In the Sonos App it says that it’s not able to find the optical cables, when I try to make the TV setup. However, on the TV it seems like it can find the Ray. However, I’m not able to turn up or down for the volume on the TV. When I turn up og down a sound icon appears in the right corn with a line accros it, symbolizing It’s muted. Does any one of you know what could be wrong? I’ve search online for several hours now Best regards, sonolad

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S
3 months ago
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mrt26Contributor I
asked in Home theater
Arc in Leon Speaker Tonecase mount

I love the clean look of the Leon Speakers Tonecase. I have used it on non Atmos Sonos Soundbar. Has any one tried this with an Atmos Arc? It appears to mount flush with tv front. Would this be detrimental to sound experience?LInk to Leon Speaker Tonecase:   https://www.leonspeakers.com/residential/tonecase-fit-universal-for-sonosThanks

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M
3 months ago
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Berry2aContributor I
asked in Home theater
home theater

Hi I have recently upgraded from 2 splay 1s to 2xera 300  I also have a beam and sub I am struggling to set up surround sound the app is stating I don’t have a similar pair any suggestions?

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3 months ago
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S_nderr90Contributor I
asked in Home theater
TV sound doesnt start automatically

Hi!I’ve a Sonos Beam gen 2 and 2 Sonos One SL set up as my home theather on my Samsung tv but shortly after I’ve purchased and after I’ve installed it all it suddenly doesn’t start the tv sound automatically anymore when I want to view something on my Apple TV.. it only starts the tv sound when I turn on my KPN tv (media box).so every time I need to switch between sources and start both the Apple TV and KPN before the sound starts to work. I’ve set up the Beam with HDMI ARC because I don’t have e-arc.Does anyone have a idea what it can be? I’ve tried everything I could come up with except reinstalling it because is rather don’t do that yet.. that’s my last resort.

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S
3 months ago
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LDN.leleContributor I
asked in Home theater
Sonos legitimacy

I think I have been under the wrong impression about Sonos - I thought they were this high-tech company offering premium products.I purchased Sonos Ray last week and haven't been able to set it up (I have tried every internet tutorial, multiple devices, deleted and reinstalled the app, etc). I have been advised via chat to call the customer service line as the agent can't resolve my issue and thinks I need to speak to someone one the phone.I have called the customer service number every day for 5 days at different times during the day, waiting at least 50 minutes in the so called 5-minute queue before I give up. Not once have I been able to speak to a human.I can't believe how expensive these products are and it's impossible to set them up without customer service intervention. It seems like a complete scam, no?

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3 months ago
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Antonin0657Contributor I
asked in Home theater
Do Play 1 work with any of the soundbars ?

I want to buy a soundbard but I just want to be sure that my two old Play 1 will work as a home theater with the three of them ?

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DGR1
3 months ago
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Andrea MarconiContributor I
asked in Home theater
SAMSUNG QN95B - SONOS BEAM GEN 2 not connecting

Hello,I recently bought Sonos Beam Gen 2 to use it as soundbar for my Samsung TV QN95B.I followed Samsung’s step to activate eARC on HDMI ports and CEC.I used a HDMI 2.1 cable to connect the soundbard to the television.I used the third port in my TV (the one which has eARC). I tried factory resetting both the TV and Sonos Beam Gen 2, nothing changed. Still, I cannot connect at all my soundbard to the tv.  SONOS Beam gen.2 (specs):SONOS OS: 2Versione: 16.1 (build 78151070(Versione Hardware: 1.35.1.12-2.2ID serie: A203 Samsung QN95B (specs):Codice modello: QE55QN95BATXZTVersione software: T-PTMDEUC-1622.4, BT - S Moderator edit: removed serial numbers

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3 months ago
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kha0SContributor I
asked in Home theater
Sonos Beam random disconnects

Hi. I have a Sonos Beam (1st gen I believe) with a pair of Play:1 connected to a LG C3 OLED TV used mainly for gaming (PS5).It happens almost every day, that I get a sudden screen blank, and a message that the soundbar disconnected.  I’ve collected a diagnostic: ********** Thanks in advance! Moderator edit: diagnostic recorded and removed

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Ken_Griffiths
3 months ago
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stevegrContributor II
posted in Home theater
Playbar volume sync - xfinity xr15 remote

I have a Sony XR-65X90CJ, Playbar/5.1 setup, Xfinity X1 cable box with the XR15 V2 UQ remote.  Hang with me while I lay this out!The cable box recently died and needed to be swapped.  Prior to that everything was behaving it seemed.  When i set up the new box and remote, I noticed an old problem had returned.   The volume control on the remote is topped out at 100 and is hardly loud enough (the TV is set to audio system output, optical cable output is fixed on this TV).  When I had this issue years ago with an earlier Sony TV, I discovered that the Sonus app had the volume set very low and sliding it up allowed more relative volume.  But it was a constant problem which I seem to recall was fixed by setting the OLD Sony TV’s optical output to fixed… but as noted, this newer TV already has a static setting to fixed optical output.    But i went to the Sonus IOS app (which frankly, once that initial problem was solved, I hadn’t looked at for perhaps years).   Log in….  Can’t find my syste

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3 months ago
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SteveParkerContributor I
asked in Home theater
Sonos ARC false triggering

I have a issue where my ARC keeps being false triggering when “Alexa” is not said.I have searched the community and found similar posts but one of them said the fix was to turn off Alexa but I don’t think this really fixes the issue. Another post I saw said there was a hardware issue and replacement units were sent out but I can’t find this post.Does anyone have this issue and know of an actual fix, not just turning the feature off? I have kept it up to date but still have the issue. I had it happen 7 times in about 20 mins today so this led me to post.  I have pics of the Alexa app showing the triggers and also logged a diagnostic if Sonos want to check on this. It’s on version 16.2. Thanks for in advance.

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3 months ago
SR45
SR45Contributor I
asked in Home theater
Is Amazon an authorized Sonos seller ?

Amazon had a deal of $719 for a brand new Sonos Ark and I’m wondering since I can’t find it on Sonos website if Amazon is an authorized dealer or not. Anyone know? Thank you so very much

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SR45
3 months ago
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Old OlyContributor I
asked in Home theater
Arc Compatabil

I have an older home theater setup.  My question is……  Can I replace my legacy Playbar with the Arc and will my home theater setup still work?  Other components are legacy (2) Play 1’s + legacy Sub Gen 1.

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jgatie
3 months ago
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kfjeldstedContributor I
asked in Home theater
Dolby surround not working

Can you help me? 

4
R
3 months ago
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ERENContributor II
asked in Home theater
SUB GEN 3 with PLAY1

 Hi,I have 1 playbar and 2 play 1. Can I add SUB Gen 3 to this group?Thx,

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3 months ago
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dipzhitContributor II
asked in Home theater
Another problem found after updating iOS app to v80.00 - mic disabled by default for all Sonos Home Theatre components

I’ve been wrecking my brains trying to figure out why adding Sonos Voice Control to Beam keeps on failing.  Turns out that the mic was somehow set to OFF by default and I’m not able to turn it back on.  I also noticed a few things with the new app update.  Prior to v80.00, the app would display the network that each component (Beam, One, One SL) is connected to.  After updating to v80.0+, the app only shows the network to which Beam connects to, but not for the other components.  Instead the app shows “Unavailable”.  The main problem here is still that I’m unable to turn on the mic for Beam.  I’m not sure if the network display is another headache that needs to be dealt with soon enough.. Any thoughts on these?  Would appreciate your input or advise. Thanks!

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3 months ago
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F.vitax_08Contributor I
asked in Home theater
sonos era 300

Avevo intenzione di comprare le Sonos era 300 come casse frontali, ma mi è venuto il dubbio che fossero progettate per essere casse posteriori da accoppiare ad una soundbar, e volevo sapere se si possono usare come casse frontali senza la soundbar o no Moderator Edit: Added Google Translate- I intended to buy the Sonos era 300 as front speakers, but I wondered if they were designed to be rear speakers to be paired with a soundbar, and I wanted to know if they can be used as front speakers without the soundbar or not

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F
3 months ago
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DexterekContributor I
asked in Home theater
Sonos Arc automatically disables (turn off) mute mode.

 I have a new Sonos Arc (configured as a home theater system with 2x Era 100 and Sub Mini). Firmware up to date. TV connected to Sonos via HDMI ARC. After muting - whether via the TV remote or the app - after about 10 seconds Sonos turns the sound on anyway. The situation does not occur when the sound is played via the Sonos app or AirPlay. Turning off the “Auto Play” option did not change anything.  

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D
3 months ago
P
PfvContributor II
asked in Home theater
Surround Sound Performance

I set up an Arc with two Era 300s, thinking that would give me a solid surround sound. Instead, I get about 5% output from the two Eras and everything else from the Arc, with a movie either too quiet to hear dialogue or too loud to endure commotion/action. Any thoughts?

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N
3 months ago
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Sound Man 13Contributor I
asked in Home theater
ARC not playing through TV

I have an ARC connected to a Sony 4k TV that has been connected for several years. The sound from the TV stopped playing through the ARC today. I can play music from the Sonos system, just not from the TV. I have read several posts concerning these issues from the last several years, and tried many remedies to no avail.I turned both off, then on and reconnected the HDMI through the app, but the app says the TV ARC input is now not recognized. I did this with nothing else connected to the TV. Sonos system is up to date. Before, I did this, I selected the external speaker on the TV (main setting is set to Auto to play anyway), but when I played the TV, the TV would immediately switch back to the TV speakers. Now after the above reset, I cannot even hear the audio through the Sonos ARC even if I select it. This seems like an internal ARC issue, since the TV can no longer recognize the ARC.Please help with this.  Ok. Not sure how to delete this post. I updated the TV software, and tried th

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S
3 months ago
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