Home theater

Hi. I have a Sonos beam and a Gen 3 Sub. The Sub regularly (daily) disappears from the system. The beam still works fine and is in the App, but the Sub has vanished (system setup in the app shows ‘Beam +?’)Only solution seems to be a factory reset of the sub and then reintroduce it to the system. Not ideal and yesterday I couldn't get it back at all and after a faff I now have the sub but no beam :)Soooooo. My culprit I think is Sky Q interfering maybe. Ive tried both 5G and 2.4G frequencies and the same thing still happens.I’m thinking of going down the powerline route and putting a network cable into the sub and maybe the beam too. Has anyone tried this? thanks.Paul  

It was working fine and then just stopped working two nights ago. I have an older Samsung smart TV. I have tried changing HDMI cables, turning Anynet on and off, disconnecting the ARC power and HDMI, re-connecting them and nothing seems to work.

I have an old 2016 Sony LCD that I will be attaching my Arc to. My tv doesn't have an eArc but it does have an Arc hdmi port. Would there be any difference in quality hooking the Arc using the optical adapter as compared to hooking it up via the Arc hdmi? I would like to use that last hdmi for an Xbox.

I purchased a Beam a few weeks ago. I absolutely love it but twice now I’ve had to power cycle it to get the IR sensor working again. Randomly it will stop responding to Sky Q remote when streaming music. Tried all the usual - batteries in remote, making sure IR sensor isn’t blocked, re-pairing etc. A power cycle is the only thing that works instantly without having to alter any other settings. It’s so frustrating and annoying. I have read other posts about this but they seem to be a few years old. Anyone else experiencing this still, any fixes etc?? I’ve got the latest software installed. TIA

I have a Beam connected via HDMI ARC to a Vizio TV. Recently the volume on the Beam has to be turned almost all the way up to get a normal volume level I can hear. This is an issue with all streaming apps on Roku and also tried on Fire Stick and same issue with it. Anyone know what the issue could be?

I have my Sonos Arc connected to the Samsung UA65AU8000KXXM (2021 Crystal UHD). My sources are: native Netflix TV app and the new Apple TV 4K. I’ve read about “sound cutting in/out with Arc + Samsung TV”, but this is slightly different. The problem: intermittently no audio from the Arc at the START of the movie (either playing from TV Netflix app or Apple TV Netflix/Disney apps). Sometimes the audio comes on after 10-30secs. Sometimes it doesn’t at all, and I need to exit the movie, try some other movies and after 2-3 tries, it works. But once the audio comes on, I’ll have no issues for the rest of the movie (except for once, that I can accept).  Settings on the TV appear to be correct (eARC, Passthrough, Atmos) - and when it works, the Sonos S2 App does display “Dolby Atmos”.  I called Samsung Tech Support and they very quickly pointed the problem to Sonos. I’m talking to Sonos Tech Support right now but am curious if anyone here sees a similar problem?

I bought my Arc yesterday and set it up. All went well. Later that evening the app would no longer connect the soundbar and it would say to check the internet. Internet is fine and all my devices connect without a problem. Tried reconnecting via the app multiple times with no luck. Did a reset this morning and now I can’t connect to it still and no sound. Support is closed on weekends. I’m very frustrated that this expensive device doesn’t work as it should. Any suggestions? I have a cable router that you cannot make any changes to, but works fine with all my 30+ devices at home.

I have an A8H that works with ARC on my Denon 4300, just put a an Arc SL in place as I’m moving the Denon to a dedicated theater.  I’ve unplugged everything but the ARC from the A8H and have yet to hear any sound out of the Arc via the TV ( I did proof of life with Spotify), every time I get to the testing phase the Arc says “Audi System Not Connected”.  I switched from my HDMI cables to the ones that come with the Sonos, I’ve powered everything off and unplugged, called Sonos support who walked me thru the same things I had already done and suggested I call Sony (that was a short call when I mentioned the Denon works on arc like a champ).Arc and TV are connected to WiFi, WiFi is Ubiquiti networks. Any Ideas?

I request , can anyone please share Sonos official product Setup videos so that I can see them and learn them or sometimes I can share to my team members. For example today one of my team member installing Surround setup - Arc + SL + SUB , but he is not able to do it properly and he is facing lot of network issues, so do we have any videos ??    

This system worked fine for years, but the last year or so it has been unbearable. It cuts out all of the time arbitrarily. We have a Connect which I thought was supposed to mitigate  this sort of thing. Diagnostic report: 1555219827

I have a Sonos Arc connected to my LG B7 (ARC), and an Apple TV 4K, if I play an EAC3 file (DD+) on the Apple TV, the Arc starts playing back in DD. But if I play the same file on the Plex WebOS version, it plays back in DD+.I have no idea what is causing this issue, but I am assuming that it is the Apple TV. As the LG Plex version can play back DD+ over arc to my Sonos Arc with no issues. I can play DD+ (Atmos) fine on Netflix on the Apple TV, it is just using Plex on EAC3 files that do not playback in DD+. I have checked and everything is working via Direct Play, but have no idea how to fix this issue.

Owned the Sonos Sub Woofer for three weeks before it stopped working.  Tried a Reset Troubleshoot found in Sonos Community and was able to “Add” the sub back on with my Arc and Surround Speaker but it still does NOT work.  Shows as added to the Room but no sound.  The Arc and Surround Speakers are hard wired, the sub is on wifi.  Any suggestions?

Hey guys, I just set up my brand new Arc + Sub in my living room, but I am getting no sound from my sub at all.  Both the Arc + Sub show as connected, and I can slide the “Sub Level” bar in my app, but nothing is coming from the sub. The light on the back is also a solid white.  Everything is connected to my Netgear Orbi Wi-Fi Mesh system (router + 2 satellites). I think the model is a RBR750.  Any help would be appreciated.  Diagnostic No: 192183842

I have the following components:AMP, ARC, AppleTV (AirPlay), SUB, OneSL (2x), Connect, Pro-Ject T1 Phono SB TurntableI want to be able to listen to Vinyl, play music via Airplay, and surround sound from TV via HDMI to the same set of speakers set up as 5.1.I am having trouble setting it up so it works this way. The AMP gets set up as a separate system from the Arc, OneSL, and Sub. Any advice on if it’s possible to do what I want and guidance on getting there would be welcome. Thanks!

Hey!Newbie here and asking for help.So I`ve been using Sonon beam since it came in the market and I`ve been happy with it, without any problems. The last 3 months i`ve started to experiece problems with itWhile playing sound from TV (Sony Bravia KDL-40NX700 linked via optical) everything works fine. After i turn off the tv and switch to Spotify or YouTube music, music starts playing withiut a problem for around a minute then pauses for some seconds, then starts playing again, then pauses etc. Beam is wired to my router.Any idea what the problem is?Thanks

Hi,I have an LG OLED GX TV connected to a Sonos Arc via HDMI with a Tidal HiFi subscription running on the LG Tidal app. However Tidal Dolby Atmos content plays on the Sonos Arc as “Dolby Multichannel PCM 2.0” instead of “Dolby Atmos”, according to the Sonos app.My expectation that this set-up should result in Dolby Atmos output from the Arc is based on information from the Tidal website (here) and LG website (here)This is what I see on the Sonos app when playing Atmos content on the LG Tidal app:  And this is what I see when running Dolby Atmos content on the LG Netflix app (and what I was hoping to see for Tidal too):  Has anyone managed to get Tidal Atmos content working on a Sonos Arc through an LG TV running the Tidal app? And does anyone have any suggestions as to what I might change to make this set-up work?TIA. Simon

Hi! I have been reading up and trying everything I have found but can only get the ARC and Sonos to work for a few seconds and then it drops, and gets back once in a while for a few seconds. I have made a report at 699950988. Could it be the cable? Worth mentioning the TV connection has always been like this - ie not working - but was waiting for an update or something bit have realised that it will probably avly not comeMany thanks for your help! Best,Patrik 

This is my first SONOS product. While I can connect SONOS One SL thru SONOS app, it is not visible in Ariplay and Spotify Devices list most of the times. Only occasionally SONOS ONE SL is visible. I have tried in iPhone 6s and iPad 8 gen. All iOS products are on latest version.I have tried power on/off, wifi switch off/on but did not solve.I called SONOS customer support and they asked for diagnostics data which I sent thru SONOS app but yet to hear back from them.Did any of you face same issue?

I just bought the Sonos Beam, still dont have the TV so I was planning to use it only as AirPlay speaker for now.From the first sound check it seemed like the sound is really lacking for some reason, and after some more testing I figured it out - the center of the Beam is just mute, all that is playing are the back facing side speakers and woofers.Is it just because of the AirPlay, because I am technically sending "just" stereo, therefore the third (center) channel is off completely? Or is it defect? Can you please try AirPlay any music to the Beam from iPhone and let me know if the center speaker is playing or not? Thanks!

I have the following configuration: TV: LG CX with eARC, bitstream, passthrough all enabled.SPEAKERS: Sonos Arc w/ sub and 2 SLs (5.1 system w/ Dolby Atmos)APPLE TV 4k (2021): Audio Settings are Auto/ Dolby Atmos On* all HDMI cords are new 8k ultra high speed 48 Gbps When watching cable or the LG TV's native apps I'm getting Dolby Digital Plus 5.1 or Dolby Atmos. Now when I watch any app on the Apple TV (Netflix, HBO Max) and it's a show in Dolby Atmos it works great, I get Dolby Atmos. When I then switch to a show or movie that's not Atmos compatible i get no sound at all. The only way I get sound is going into the Apple TV settings and changing the audio settings to "change sound/ Dolby Digital 5.1". The shows will be in DD5.1 now but the Atmos wont work. What's going on here? It's a pain to change it all the time. Does anyone have a fix? 

Dear Community I own a 5.1 Sonos System including the new Sonos Arc. I got my Arc some months ago, and firstly it worked absolutely flawless. But lately I'm having some troubles with my System. My Sonos App keeps telling me that it’s unable to connect to my setup. Now if I disconnect the Sub and the two Surrounds and set up a new System with just the Arc and the Sub it works completely fine. But if i add the two surrounds to the setup again it works for some hours but then the same problem pops up again. I tried restarting every Products, restarted the router and set the arc back to factory settings, but nothing helps.Maybe someone has had the same issue, everything helps :D

If I experience a power cut my sub and surrounds do not reconnect to WiFi,  I have to plug into router and re do the set up process. This has now happened twice and is a complete pain, all my other Sonos products reconnect fine.

I am planning to return my Sonos Beam as it does not meet my needs.  I look forward to finding the right Sonos product in the future.I cannot factory reset my beam.  If I follow instructions by unplugging the Beam power and then holding in the infinity button, the white light pulses slowly about 12 times, quickly flashes white and then starts flashing white again until it is solid white.  I never see an orange/white flash.  I’ve done this about 15 times with no success.  I’ve tried unplugging it for up to 1 or 10 minutes, pressing infinity and then plugging it in all while still holding in the button - all ways are not successful.  I am following instructions perfectly.

I’m a newbie here but not new to Sonos. We’ve had a Playbar (with copper connection) in our game room for 5-6 years. We use it for TV audio and to play our music library on. Everything worked great until we added an ARC (also on copper) to the living room TV. Both soundbars work fine for TV audio, but now when I select Playbar and then start playing the music library it actually plays on the ARC downstairs and I don’t know how to fix that. How can I direct the streaming music library to the sound bar that is actually selected? Thanks in advance!

Hello ,  I have Sonos beam + 2 sonos One , I actually connected each other in one room .I am put music from my phone everything work good. But When I connect it to te samsung tv The sound come out just from the beam and not the 2 Sonos oneCan you help me how to fix this ?Thank You