Home theater

I have no sound. I followed the often shared advice here to take it to a friend's house that had a CEC tv. I took it to a friend's house, plugged it into his CEC Arc TV; opened the Sonos app and no Sonos setup was needed. The speaker played great. Thinking it was solved I took it home and set it up, but there was no sound again.I've tried multiple configurations, including connecting the Arc HDMI directly into the projector HDMI port but nothing. My current configuration:BenQ TH671ST Projector --> Display End of 18gps HDMI cable --> Source End of 18gps HDMI cable in Arcana --> Arc.Arcana Port Configuration:* HDMI In - Firestick * Power - Arcana Power * HDMI Out - Source End of 18gps HDMI * eArc Out - HDMI to ArcEvery time I try and setup the Sonos TV app I get the CEC Not detected error. What am I missing? Did I do something wrong/miss a step, when I hooked it up to my friend's TV?What is not working here?

Hello I am an inexperienced Sonos user and have a basic question I use LG 1 and Sonos Arc and also would like to be able to connect with Bluetooth headphones, but was not able to get it working. Appreciate any clues!

I am building a new home and my great room has a 20’ vaulted ceiling which is where I wanted to install a TV over the fireplace.  If I wanted to use an ARC, will it still work?  The wall with the TV is 12’ before the vaulted part starts.

Hi all,Recently we had to move the television and unplug everything which included power cord and all my HDMI including ARC. After we this debacle, we had issues connecting the Beam to the TV. I feel like I’ve tried everything that’s been suggested Every time we use our Beam with the Play:1, then turn on the television, the Beam does NOT connect to the television. I’m having to reset the Beam every time I want it to connect to the TV -- this is the ONLY way that it’ll connect to my TV again. I’ve tried going into the Sonos app to do the “TV Setup” again (without resetting), but it never works unless I reset it. The problem that arises through the Sonos app is the inability to “test connection.” The TV HDMI-1/ARC/CEC and the ethernet cable is plugged in with my Beam 24/7, and the TV is able to detect the Sonos Beam, however for whatever reason, I cannot bypass the “test connection” on the Sonos app because CEC Connection is not detected. Needless to say, every time I use my Sonos produc

Set up: Sonos Beam Gen 2 / Xbox Series X / SAMSUNG - UE40MU6100 TVApologies as this has been asked many times from reading through forums but I’ve yet to see a clear and simple fix for this issue. I recently bought Sonos Beam Gen 2 and I’m having a significant audio delay issue when using my Xbox Series X. This occurs when I change my audio output from stereo uncompressed to Bitstream out > Dolby Digital.  The soundbar is connected via the HDMI ARC input and the Xbox in another HDMI port. I’ve seen products such as https://hdfury.com/product/4k-arcana-18gbps/ suggested as a possible fix but I’m much rather not fork out another £150 to solve an issue which shouldn’t happen in the first place. Are there any other suggestions for a potential fix? Any help is much appreciated!

Hi, I’ve had a search on the forums but couldn’t find this scenario discussed.I have a sonos beam in the living room, a One (gen 1) in another room and am thinking of getting another One (gen 2) in a third room. Is there a way to have these primarily in multi-room setting and then occasionally bring them into the living room to join up with the Beam on the TV for a surround sound setup for movie nights? I know this setup is possible in some way (with instructions on the page ‘Add surround speakers to a Sonos home theater’) but what I wanted to know is if this is a quick switch that can be done with a couple of clicks on the app each time? Or would it require re-pairing the speakers using the connection button and then re-creating the other rooms each time I move the speakers back (so basically would it take more like 30 seconds or 10 minutes to switch between these two setups?).Also, are there any issues with combining a One gen 1 and a One gen 2 in this way?Thanks!

I am having an issue with my 2021 Samsung Frame TV and Beam gen 2. Sometimes I get no sound when the TV turns on, sometimes it connects to the Beam but via ARC not eARC, sometimes the TV speakers come on and go off in a loop, but no sound from the Beam G2.I have tried the various solutions, but nothing works. The only fix is power cycling the TV. Which is a pain. If the Beam connects via ARC, turning the TV ARC setting from “Auto” to “Off” and back to “Auto” reconnects as eARC (but who wants to do that every morning?). If the TV speakers are cycling on and off every 10 seconds or so, I have to power cycle the TV to fix it.This is a major problem when my wife turns the TV on (from artMode) first thing in the morning for the News, and gets no sound, or TV speakers on and off every 10 seconds. Her solution? “The TV speakers are fine, send the Sonos thing back”). I like my “Sonos thing”, but only if it works!I have found that sometimes when the TV powers on on a morning with no sound (but

When I try to set up trueplay on my Beam Gen 2, I encounter the error message “lost speaker” on the very first step. I have reinstalled the app, tried two different iPhones (XS and 11), restart the Beam, did a factory reset, and reset my WiFi connection to no avail. The WiFi connection to the Beam seems stable, I am able to stream music without issue. Any insight on what might be the issue or what else I can try would be most appreciated.

My Gen 3 Sub won't kick in bass for several minutes (anywhere from 5 - 15 mins!) when playing music. It is paired with my Stereo paired One SL's. The app detects it, the speakers detect it (as the bass is removed from them when playing). Once it finally kicks in, it is fine. If I leave my music app then restart it, I have to wait all over again. The speakers and sub are close to each other, as well as to the wifi router. I have tried factory resetting it. I even exchanged it at Best Buy for another sub, and the new sub has the exact same problem. 

I have a tv and wanted to put a beam behind the couch,far enough away from the tv that it doesn’t make sense to hdmi the beam to the TV through arc. I wanted to see my options, but my understanding is that the tv must be hooked up physically to a sonos product if I want to get it playing on a sonos device of any kind. (even though the tv is wifi and bluetooth enabled samsung) If this is the case, I do have a sonos amp in the closet next to the tv that I could hook the tv up to. the question is, if i hook the tv up to the amp, is there a way to make the tv not play through the speakers connected to the amp (they are in another room) and instead have the beam play the tv.  or are there other options. or is my only option to directly plug my tv into my beam. 

Most evenings Sonos Arc willsuddenly drop volume for up to 30 seconds. This may happen twice.Connected to LG tv and Sky box.Is this a software issue? 

Here is the setup.  Five Sonos One V3 speakers, one Arc Soundbar + Sub WooferThe condition:  I start playing music (Pandora) using either the Sonos ios app or using Google Assistant, i.e. “Play Pandora music”  If in the Sonos app all devices had been selected before starting the music all is fine and music plays throughout the house. I later stop playing Pandora i.e.  “OK Google, stop the music”  Later when I turn on the TV (connected to the soundbar via HDMI ARC), all is fine and TV audio plays correctly though the soundbar.   The problem is when you turn off the TV, the soundbar will not re-connect to the rest of the speakers in it’s group.  You must manually open the Sonos app to reconnect it to the other speakers.  The soundbar does have a selectable settings under “Home Theater”.  The first setting, “TV Autoplay” does just that.  When the TV is turned on the soundbar automatically connects to the TV.  The second option is  “ungroup on autoplay”.  This prevents the TV audio from pl

Hello,I have a Playbar (wired) and a Sub (wireless), to which I want to add 2 Play:1s as surrounds.When trying to add the Play:1s, the configuration always fails with message “There was a problem adding your surrounds...”: after the failure, the 2 Play:1s appear to be there (+Sub+LS+RS), their controls work correctly (eg: I can volume up or down the sound coming from the Playbar), but no audible sound is perceived from them. This happens ONLY when the configuration is started with the Playbar wired.If I put the Playbar in wireless mode, the configuration succeeds and sound comes from the Play:1s: however, as soon as I put the Playbar back to wired mode, the Play:1s are silent again.I tried everything: I reset the Play:1s to factory, reset the router, changed the SonosNet channel, but nothing works. If the Playbar is wired, the Play1:s are silent, no matter if I am playing homecinema or streaming music.I submitted 2 diagnostics:1260792362, where all my tests described above are logged 1

HiI have a beam (gen1) in the home office. - audio and TV  Also own an amazing legacy pair of floor standing speakers gathering dust.  I’d like to add them to the home office for surround sound.  If I  order the amp, can i pair it with the beam to deliver surround sound? Thanks!

Pretty much every time I start the TV, my sonos Move starts to play the last song from Spotify!  I have a Samsung TV connected via HDMI to a Sonos Beam.  How can I fix this so that no music starts just because I start the TV? When I start the TV no music is playing. 

Hi All, I am about to replace my existing Rotel Amp with a Sonos AMP and wanted to clarify my intended configuration first please.I am going to exchange my existing Connect via the discount programme for the AMP.   This room already had two passive speakers and a TV connected to a Sonos Beam via HDMI, but isn’t set up as a 4.0 system.  Which is what i’d prefer while i ponder buying a Sonos Sub.Should I go ahead and by the AMP, do i need to run the HDMI ARC to the new Sonos AMP or can i leave it connected to the Beam via HDMI ARC and let my Wifi and the Sonos app sort out the surround?  I’ll be connecting my passive speakers directly to the AMP.  (To run either ethernet - which i think was needed on the connect, or HDMI i’d need at least 8 meters of HDMI which makes me nervous). Thoughts please and let me know if the above isn’t clear and I can provide a diagram. Cheers,James

hi there this is my 1st post i currently own a sonos arc 2 one sl and sonos sub i also have a samsung qled q90r 2019 model tv and this tv has been promised earc update for almost 2 years nowwell today the update for the tv came in version number 1387.1 however now when i turn on the earc mode which wasnt there before from off to auto my sonos will not produce any sound at all until i switch it back off,on a seperate tv thread other users with samsung soundbars and various av receivers like yamaha and such all can turn this option on and benefit from the earc featureshowever those of us on the same forum with sonos sound systems can get nothing so far could this please be looked into with an update and if anything needs trialed or tested i am up for doing so thanks

Hi,Hi, Been using Virgin Media V6 with a Beam and Ones for surround.  No issues at all. Virgin recently upgraded firmware to their V360. Since then, I have dialogue synch issues. Some channels it’s hardly noticeable and other channels are unwatchable. Virgin have no idea. Sonos support ran diagnostics and said there were no issues.Turned off Dolby (Virgin forum suggestion) but it made no difference.Anyone got similar problems?

Ever since the last update a couple weeks ago,  my beam (gen 1) no longer automatically selects my TV as its source. Prior to the update, whenever I switched input on my tv, my beam would continue to stream audio from my TV seamlessly, eg switching from freeview to nvidia shield would not affect the audio output. But now, everytime I switch input, my beam deselects TV as the source, causing the audio output to stop. I then have to open up the slow-loading app and manually select TV as the source. This happens everytime i switch input, and the only way to get back audio is through the app. Am I doing something wrong/is there a way to fix this? Its very inconvenient 

I have two amps.  One is for outside speakers, and one is for inside speakers.  I wanted to be able to play music outside, TV inside, and same play on both inside and outside.  Is there a way to create a group where same plays on both?  In the app it says group is only available with 3 or more rooms.  Wondering if a room can be added with only two amps, therefore, allowing the two amps to play same thing?  

Hello, I have received my new sonos arc yesterday and after multiple tests, reboots and customer support advice it seems that the soundbar is broken - even simple stereo plays from right speakers only and left channel is very distorted and coming out from mid right side.  It seems to me that only 1 or 2 speakers out of 11 works. My question is - is there any way to test individual speakers? I know I will get a replacement, it’s not a problem but I’m bit concerned that the new soundbar may have similar issues. At the moment it’s easy to notice the problem but I’m worried that if it’s just one or two speakers dead, especially the upfiring or one of the center ones it will be quite difficult to pinpoint it. Thanks

Hi, was wondering if it’d be possible to put the rear surround speakers at different distances to the sitting position.  Right one about 3 ft back and to the side.  and the left one about 9-10 ft behind.  Both at about the same height.  Is there a way to run optimization for that or would the sound be weird?  Please let me know if anyone has tried it.  Thanks!

Diagnostics confirmation number is: 1068596649.Could you please review the diagnostics sent, and advise if it contains anything abnormal that might be causing the hissing noise from the Arc and One SLs.Thank you.

Bonjour,Mon sonos Sub ne s’allume plus. J’ai essayé l’appui prolongé sur le bouton, sans succès. Quel est le problème, et comment le résoudre ? Je vois sur ce forum que je ne suis pas le seul à avoir ce problème...

The app has changed but I cannot find the updated help topics on how to do this.