Home theater

Hi, Has anyone figured out a way to install Sonos Beam Gen 2 sound bar onto Mantle Mount MM540 pull down TV mount. I got the Sonos Wall mount for beam and tried to hook it up the mount unsuccessfully. Checking with the sonos community to see if anyone had this figured out. Appreciate your help in advance.regards!p

Hello, Hope you are all doing good. I have 2 Move and a Roam devices. They work well, i have no problem with them and are configured in the app of my android device as well as the app of my iPad.The sound bar I bought years ago for my TV started not to work properly anymore and there was a sale at the shop so i decided to buy the Beam (gen2) .I started the app, it detected the Beam, everything configured, sound is coming out and ...suddenly… no more Move not even Roam. they just completely disappeared from the app and are not coming back to it unless i unplug the beam from the power outlet and wait for several minutes. I deleted and reinstalled the app, thinking it’s coming from there. I also restarted my router ...nothing works.Did this happen to anyone else ? and does someone know how to solve it ?Thanks a lot for your help 

Hi everyoneI currently have a system which uses the Arc as a front speaker and two Sonos Five as rear speakers. Now I wanted to add an Amp which is supposed to be used as an input for my record player and is currently not used to add any stereo speakers. Unfortunately I cannot get this to work.When I want to configure the amp it just gives me three options:Use Amp as stereo speakes Use Amp as front speakers Use Amp as surround SpeakerNon of these options let me just integrate the Amp in my existing system and use it as an amp for the record player and input to the system. Am I missing something?Thanks in advance for any help. Edit: OHHHHHH i figured it out. Not very entuitive but maybe I had a stupid moment.

I have a playbar and a sonus sub gen 2. Been working like a dream for years. The other day I noticed that the sub seems to be making a slight buzzing noise.  I have unplugged it and plugged it in from the mains and the disconnected the power lead. Any help or advice guys please? 

I have a TCL 65R635 (Roku) television and am trying to figure out why, when setting audio to passthrough, it only sees two formats available to passthrough to the Sonos Arc: Dolby Atmos and DTS Digital Surround. The problem is that I am trying to get my PlayStation 5 to output audio in either Linear PCM 5.1 or even at least Dolby Digital Plus, but because the tv only sees those two as the formats the Arc accepts via passthrough, it reduces Linear PCM to stereo channels or Dolby bitstream to just Dolby Digital, not plus or TrueHD.I am struggling to understand where the problem is here. My interpretation is that my tv is becoming a gatekeeper to what audio formats can be passed through to the Arc, communicating that to the PS5, and the tv sees the Arc only accepting two audio formats via eARC.Can anyone help me understand how the Arc can communicate via eARC that it can accept Dolby Digital Plus, Dolby TrueHD, and Linear PCM 5.1 so the corresponding devices will output appropriately?

All was working fine for a month with my older Panasonic TV, with an HDMI ARC connection. Then it stopped working. I have plugged and unplugged the HDMI cable, the power, etc, and done all the connection exercises in the Sonos app. It’s not easy to see when the app/software was updated, so I could believe this was a Sonos update, but I don’t know.Target has a pretty good return policy, so I’ll try once or twice more, but then just return it.

Hi all. I recently started having issues on my simple setup consisting of Apple TV , Beam and 2 symphonisks. Beam would not recognize ARC connection and I could only get output using internal tv speakers. Factory reset of Sonos system and reset and firmware update of tv did not resolve the issue. It appears that portal tv was stealing ARC/disabling it. After unplugging the portal and rebooting sound system I have restored my sound. Leaving portal unplugged or returning. Not sure what to do yet. 

I linked my beam to the app and it connects easily, but once I've hit done it then doesn't show in the app. I tried factory resetting 3-4 times and relinking and it the same, even tried linking with an Ethernet cable and still nothing in the app. Im lost??Anyone had this problem and have a solution?

Hi, i’ve just bought a new Sonos Home Cinema System with ARC soundbar, sub gen 3 and two One SL surround and the connection is via HDMI eArc port. Very simple to setup.I’m very impressed about the sound of this home cinema system.I came from a very old Bose lifestyle 18 series III so… I’ve only one thing to ask that i don’t understand and it’s about the ability to control the soundbar volume via the Samsung remote also when i play music via Sonos Radio app or others services on my iPhone. Never tried to connect The Sonos ARC via toslink adapter but if you say that it will work this way i will try to connect via the hdmi/optical adapter in the box (i don’t care about loosing dolby atmos)My Tv is a Frame 55” (2021) with solar cell remote that can handle volume up and down without problems (i only see + and - on tv instead of numbers).Thanks in advance for your replies

Im sure this has been covered so sorry if it's a repeat question but I genuinely couldn't find the answer I was looking for . I have had a stereo pair of play 1s for a while and been really happy with them but I wanted to watch YouTube on TV and play music through my play 1s. So I I've just introduced a beam, to connect to the pair of 1s. Here are my questions 😁 If I group them all together, I'm assuming they are no longer playing in stereo? (I need to group them if I want to use them with my YouTube music on my TV) My play ones are beside my TV and I'm unable to move them for surround sound, would I be better just using the beam for Movies without the play 1s? If I just want to steam music from my phone, can I have a separate group just to use the play 1s as a stereo pair without the beam and if so how? Thanks. 

I have a sound system with playbar, sub and speaker. Everything was working well and recently I changed the TV. When I reconnected the playbar the sub and the speakers, I noticed that the sub and surround speakers were no longer working. When I looked in the app, I no longer saw the sub and surround speakers. So I restarted the sub to reconfigure it. Everything semms to works well and when the application tells me to wait during the pairing of playbar and sub. And suddenly a message appears''There was a problem adding your sub. Check your network connection and make sure your product is turned on. ''The same thing happens with the surround speakers. I don’t understand because I’m able to play them individually.So right now I only have playbar that works for the TV. It’s impossible to connect the others. But everything worked well before. Can someone help me?

My Beam soundbar only occasionally connects to my TV without a bunch of extra effort.  What do I need to do to fix this?   Nevermind.  Google tells me this is a common problem.  The easiest solution is to return it to Costco.

播放音乐有杂音 音质很差The music is noisy and the sound quality is poor

Hello all,I have rebuilt my home network a while ago and created an IoT VLAN in which my SONOS devices (4 One, 1 Beam) are located. All SONOS devices are connected via a Unifi AP to a pfSense router.I now have everything set up to the point where I can use the app from other VLANs. Unfortunately, I have the problem that my Beam is not found via AirPlay. Even when I am on the same network as the SONOS devices, it does not show up for me.The rules in pfSense are currently completely open for the SONOS products. So missing ports can't be it.Yesterday I reset all devices and set them up again. This also brought no success. Now it is so that the 2 rear speakers, which were connected to the Beam (have them now currently not grouped with the Beam again) were initially not visible in AirPlay, but since tonight already.In the SONOS app, all devices are displayed to me and I can also operate all functions from the app.A packet capturing showed me that all devices except the Beam regularly make t

I own a Sonos Beam and gave done since 2019 along with Sub and two One SL speakers as surrounds. My TV is a Samsung UE49KS9000 and my Beam is connected to it via HDMI to the one connect box on Port 4 which is the HDMI Arc port. i have three spare HDMI ports and these are taken up with a PS5, Xbox Series X and a 5 Port HDMI Switch. I have two devices connected to the HDMI switch: Sky Q box and Apple TV.  Everything works as it should. I can turn the TV on and off using Alexa, increase and lower volume via Alexa, although she no longer correctly tells you the volume level if you happen to forget it - she used two back when I first had the beam and I’ve reported this several times, anyway I digress.  So that’s the detailed background - here is my problem:I recently purchased a Sony UBP-X800M2 blu-ray player, I connected this to the HDMI switch and said “Alexa, Turn on TV” nothing. I turned on the TV via remote. Waited ages, no sound. I turn off TV, unplug Blu-Ray player from mains, then s

Just received two Sonos One SL that I ordered online at Best Buy, but their boxes are different. One is white and the other is brown.  Same color as regular carton boxes. Wondering if that’s normal. Both are supposed to be new.  

Recently purchased  Beam (Gen 2)...When Beam  is connected to Vizio TV...Audio cuts out, sometimes the picture cuts out, sometimes both cut out at the same time. Sometimes when these issues are occurring, the TV remote is unresponsive. I have set the CEC to ARC only, replaced both HDMI cables for TV and Beam...Had Comcast replace the cable box….nothing I have tried has worked. When I disconnect the Beam the TV works fineI have read other reviews that the Beam & Vizio TV’s have issues. Anyone have any suggestions before I return the Beam

Any help greatly appreciated. I have a 2021new OLED LG 55 Tv and the remote will not pair with the Beam.I have had to use the optical connection as the ARC is just not recognised for some bizarre reason.I have tried many times but the remote will not pair with the beam . The only way i can adjust the sound is via the APP.Any help appreciated. Thanks  

Hello,My dad has a Beam, and he was having trouble hearing the voices on it. So we recently got him two One SL’s, one of which we figured could go next to his chair.We quickly realized setting up the One SL’s as surround sound wasn’t the answer, as voices still come out of the Beam mostly.I can group the Beam and the One SL’s to play in sync, but it has to be manually tirggered at each One SL every time, by long pressing the Play button on each, when you turn the TV on.I’d like each One SL and the Beam to always be in sync when he turns his tv on, so he can hear it better. Is it possible to set them up in a group so it plays that way by default? Thanks!

I have tried running through the setup several times.  It will find the unit and goes through the setup, after entering the wifi password it comes back with the message that the unit may need to be reboot to show up in system.  After that it never sees the unit.  I can see the Sonos on the network it has an ip address and I can see port 1443 is open.  However the App never finds it on the network.  I have read that it does not handle SSID’s that are dual 2.4G and 5G so I do have an SSID for 2.4G only.  On both SSID’s I see the unit acquires an ip address (same ip), yet is not found.  I see comments on rebooting the router, which in my case will not make any difference as mine is a true pfsense router and have several AP’s throughout my network.   I can see the Sonos on the network so is communicating with the network just fine and the AP can ping the unit.  This is more the app not finding the unit on the network.

                               My sub gen 2, has started to make a rattling/distortion sound on the heavy end of bass.  I've tried resetting the settings a number of times, and the location. I believe it needs to be looked at. can anyone recommend someone in Brisbane please?    

I just got a second subwoofer to add to my Sonos Immersive set with arc which has 1 arc, 1 sub and 2 ones. When I attempted adding the second sub to the system It failed and said “there was a problem verifying your Sonos app” And also said “Error code 1002” I searched the error code up and did everything sonos says to do to resolve this error code and it didn’t work. I also tried going to my products in the sonos s2 settings and clicking on the product group of my home theatre and then scrolling down to the button which says “Connect second sub” when clicking on that button I was  given a note saying “ To connect a second sub add a sub to your Sonos system” I have a sub gen 3 connected to my home theatre system already so why am I receiving that note. I’m extremely frustrated and confused what is happening and wanting to figure this out. 

Hi. I own Sonos beam + 2x SL One as surround sound system connected to TV (thru hdmi). All speakers are connected to internet thru wifi (router has channel 11, sonosNet also 11).  Randomly during day, while watching movies or youtube videos (philips android TV), one or both ( i cannot say just from listening) SL speakers delays few ms themselves and we can notice annoying echo there.  From my investigation a solution for me is to go to Sonos app → Settings → Surround Audio - switch Off and On again. And this helps.  I sent diagnostics logs today (nr. 1146608852 , nr. 2094903246 ).  Can somebody investigate this and help me what can cause this issues? Sometimes happen 4-5x per day.  I have all my 3 devices in same room (grouped to one room virtually as well).   

Hi Folk,Set up my Beam today and was having lip sync issues when watching Prime through my Xbox Series X on a Samsung Q80 TV. I just want to share what fixed it. You need to set the Digital Output Audio Format to Pass-through. See the screenshot. Hope this helps. 

I currently have an ARC with a bonded Sub (gen 3) along with two Ones for surround in my den.  None of the current devices are hard wired and all works well.I have a connect amp as well as in-wall back speakers which I would like to use for the surrounds in the place of the pair of Ones. My question’s are: If I place a wired boost in the room, and wire the ARC to the connect amp, will this work?… will the Sub continue to work wirelessly connecting to the ARC?The other option I understand is to wire the ARC to the router, AND wire the connect amp to the router.  In this configuration, do I still need the boost and will the Sub continue to work wirelessly connecting to to the ARC?If both options work, which is better? Thanks much for your input!