Home theater

Hi,  I have a Sonos beam on my TV, it’s work very well i’m very happy with it.Few day ago i bought an Sonos One SL, i group it with my Beam. It’s Work well when play Spotify or radio sound. But when i play Netflix, Youtube, Playstation my Sonos One is directly 2 second late from my Beam.My Beam is connected on internet by an Ethernet cable directly on my rooter I tried to reboot all my stuff, connect/unconnect, looking in App nothing fixe it.In the futur i would like to complet my setup with a second Sonos One Sl for a surrounding sound, but if there is always 2 second offset with my beam is a big problem.Any idea how to keep my One and Beam together ? 

Hi. Yesterday I bought a Sonos Arc sound bar and I am very happy with the sound quality.It is the best sound that I have heard on a sound bar to date.I have a Panasonic TV that supports eARC and sometimes the audio is muted when I change TV channels and I have to go into my TV settings and change the HDMI Audio Format settings. Does anyone know the best setting for my TV out of:Auto (default)PCMPass ThroughDolby Audio (this is the setting I use most of the time) I also have the Dolby Atmos setting switched on in the TV settings. Can anyone please advise?Thanks.

I have had some Spotify-connect issues since I replaced my old router last week. I’ve never experienced any issues previously. I can easliy use Spotify via the Sonos app however i’m not able to use Spotify directly (using my Sonos system obviously, working just fine on iPhone). What I’ve done so far:Router restart/reboot serveral times Deleting both Sonos & Spotify app Removed Spotify via the Sonos app Deleted and adding my entire Sonos system to the Sonos appWhen I plug out the powercable on my router I’m lucky to find my Sonos devices. The next day it’s all gone again  What to do??  Do I really need to buy the Sonos Boost? Regards  

Hello,When I’m using Sonos optical to hdmi converter on my Sonos Beam soundbar, there is a delay with my other speakers.This doesn’t happen if I’m using direct HDMI cable connection from my TV to the Beam, or when I’m streaming from the Sonos app, or over Airplay.My setup:Sonos Beam2x Ikea SymfoniskI’m using the converter to have another optical audio source as an input to the Sonos Beam.Could you please help me out?

Where should I place the sub for best experience, things to notice that might matter:1. where it is right now the sub has an empty space behind because there’s a column only not wallWhere is it right now it’s facing towards the center where the listener is but also facing walls, if the sub is on the right side of the TV then it would be facing the listener but also no walls ( goes to dinner table and kitchen)let me know your thoughts please.   

I am setting up a Sony XBR65A8G, signal source is Apple TV 4K and using ARC from the TV to the Sonos ARC. The Sonos app reports only stereo PCM. I have tried fiddling with the Sony TV settings, to no avail. Any ideas? someone familiar with XBR65A8G?

Topic says it all!

I’m pretty tech savvy, have owned old Sonos 5, sad they are pretty obsolete. I bought the Arc sound bar for my LG OLED tv recently, felt like I needed some oomph, bought the Sonos One SI pair today. Plugged them in, set about firing them up through the app. I found them right away along with the arc. I went round and round with setting surround sound to work including factory reset many times. I couldn’t get any volume out of the speakers, even tho the True Play audio test showed they were working. I was about to call some geek for help and after reading all the forums, fiddling with the tv and cable settings and finding no answers tried the VOLUME Controls through the app. Went to the surrounds, turned up the tv volume full blast, music playback to FULL, BINGO!

Hi all, I've just replaced my TV and the Playbase won't recognise the Hisense remote. The old (Samsung) remote worked fine though.In the connect app, I enter the remote setup, but it won't recognise the remote at the first step (vol+).I've tried all the obvious things, moving closer, new batteries, even removed the clear sticker from the IR lens (it's brand new remember)... Remote works fine with the TV too - no surprises there.Any suggestion?

Hi guys,Hoping one of you can help me with an issue I have just ran into.. I currently have a Sonos Arc and two Sonos One SL’s for surround sound. All was working perfectly until one of the SL’s was accidentally unplugged and now my Sonos App can’t find either SL. I have tried everything from switching off and on (as Sonos troubleshoot says) to factory reset of them both. The factory reset works and I am able to add them back to my products, however, as soon as I attempt to set them up as a surround system, they drop connection again and won’t reconnect.I have gone through the above about 8 times now which is incredibly infruriating so any help would br extremely appreciated!

Hi, I have changed the arc from table top position to wall mount and I want to update this in the app.  but I can’t figure out how to access that info.  Hope someone can help.

Trying to connect Fire stick 4k connects to HDMI2 port of my TV 43UP77006LB. Sonos beam (gen 2) in connected  via HDMI 1 (ARC). All works fine. When I replaced the Fire stick with Panasonic DBM-BD75 blue Ray dvd player, all I get is the Sonos screen. Selecting home screen on the TV reveals home screen for just a few seconds then returns to the Sonos screen.Since the TV has effectively only one spare HDMI port my plan was to connect the firestick and dvd via an hdmi 4k auto select switch, but first I need to see that the dvd plays video through the TV, and sound via the Sonos beam. Any tips on fixing this? 

I currently have a samsung frame above a fireplace. The wire for this is very well hidden down the side and under the carpet about 3 metres to the samsung one connect box. I’d really like to add some more speakers for films/music to the room and possibly a turntable. My predicament is that I can't start moving sockets etc as the room is wallpapered.I wondered how it would work if I had the following set up:Sonos Amp with HDMI into samsung one connect boxSonos Arc/Beam under TV ( can this connect via Sonos app as the tv one connect box will be connected to the amp? or do I need to directly connect the Soundbar to tv box via HDMI?2 Sonos Play 1 as rear speakers Sonos subwoofer My hope is that the Soundbar doesn't need to be connected with HDMI and can use the amp...but I don't know a great deal about these things so any advice would be  gratefully received

I have a sonos beam and two sonos SLs that I am trying to connect to my Sonos App. Whenever I need to reset my wifi router they seem to lose connection to the app. I have tried repeatedly unplugging my router, then the speakers, and then plug back in my router then once the wifi is back up and running I will plug back my speakers. I have done the hard resets on the speakers as well. Sometimes I have luck connecting all of them and then I’m not able to set them up as a surround sound speaker. And then the next second none of the speakers are showing up in my app. Any help would be much appreciated!

I have accidently damaged (dented) the front body of sonos Arc. is there a way to mend it

Audio cuts out and comes back while I am playing a game on the Xbox Series S. I am playing on a Hisense U8G tv. I have the Xbox plugged into HDMI port 4 for the 120hz. I have the Sonos Beam plugged into HDMI port 3 with the eARC. My setting on the xbox are HDMI audio Stereo Uncompressed (I have also tried dolby digital). The xbox is set to 1440p 120hz. As for the tv settings, HDMI Format Enhanced, audio output eARC, and digital audio out is PCM. I have tried different settings and different hdmi cables and keep getting the same issue. Is there something I am missing or is something wrong with the beam. Thanks

I’m trying to connect my Sub to an Arc and it’s not working. Been through other threads and troubleshooting steps (rebooting router, factory resets, connect via Ethernet, etc) without success. Summited a diagnostic (845368739) hoping to get some assistance.  As some background the sub was connected and working for a week with a new Arc. (It had been working for a year prior with a playbar.)  At some point last week sound stopped coming from the sub, which led to the attempts to get it working again with the arc. Wi-Fi is enabled on the sub and arc and they’re 4ft apart when I try to connect.  please let me know any additional info needed. 

Can I connect the Pro-Ject T1 Phono SB Turntable to the Beam Gen 2?

I’m having some issues with the sound on 2 separate TV’s.  I have an Arc with a Samsung QN90A and AppleTV. My problem occurs when transitioning from episode to episode. For example, I watch an episode on Disney Plus with perfect sound. When the episode ends a new episode will automatically begin. When the new episode starts there is no sound. I have to exit the episode and restart it 2-3 times for the sound to work. This same issue occurs with Netflix.  Has anyone else experienced this? Any ideas on how to resolve?

Sounds great in general but occasionally with dialogue there is a buzzing sound--typically when a young woman is speaking at a specific pitch, or when someone is talking over the phone or a police radio in a movie. This was happening with The Guilty (Jake Gyllenhaal) on Netflix which was very annoying since he was a 911 operator always on the phone. When I switch from Dolby sound to PCM the buzzing goes away. Beam is about a month old and since this is just an intermittent problem I may be able to live with it but thought I would see if there were any easy fixes to check out. Connection is HDMI from Hisense H8G.

 I have a Sharp Aquos LC-52D64U Could you please advise how to turn the internal speakers off on this model so that I can attach a sound bar.  (If this is the problem).  The sound bar is connected to the TV through the digital audio output terminal but will not play sound.  (in absence of HDMI-arc.)  The only audio adjustment is the variable or fixed option mentioned in previous discussions and changing to variable doesn't get me sound on the Beam.  There is no other setting on the TV menu.  SONOS has determined through diagnostics that the Beam is connected to my TV properly through the digital optic output but I still get no sound from the beam

I used to have my Sonos Amp connected to my Pro-ject turntable (debut III with preamp). I moved my Amp away and recently also got a Sonos Port. I connected my turntable to the port and want to use it as an input for the record player. But the audio keeps dropping, at some point my system goes total haywire. Most Sonos devices totally drop out and are missing from the system and after a while come back. Today it even when they came back claimed two S2 products (Ikea speakers) where incompatible with S2 and after a few more minutes they did show up normally again.This is my setup:Pro-ject recordplayer line into Sonos PortSonos Amp Sonos Arc + Sub + 2 Sonos Ones SL2 Sonos Ikea speakersSonos OneSonos Play:1Sonos RoamSonos Boost The port is NOT connected to any receiver and just functioning as a line in for the turntable.I try and play the line in on the Arc, Play:1 and/or Amp. Lots of drops of the sound until it all goes haywire.When it goes haywire it seems like mostly the products who us

Hi there, I’m trying to set up surround sound using 2 x play 1 and a beam. It works great when playing music but if I stream Netflix I only get sound from the beam. I’ve checked and the beam is receiving Dolby digital 5.1 audio in but there is still no sound coming from either play 1. 

I have just taken the plunge and ordered a Beam Gen 2 to replace original Beam in a Home Theater setup with two Play:1 providing surround.  This will release the original Beam to be used with our bedroom tv providing much needed sound improvement.  Will I need to reinstall all from scratch or just add the new device and associate the surround speakers with it and then just change the romm for the original Beam?  No real clarity for such a move in support search

Bonjour,J’utilise un ensemble Sonos Arc + Sub + Play One sur une TV Samsung ue55nu7405 depuis pas mal de temps.Aujourd'hui, j’ajoute un casque Bluetooth à cette configuration mais en le sélectionnant, l’audio revient systématiquement au bout de quelques secondes sur la source HDMI ARC. Il semble que cela soit dû à la fonction Anynet+, activé pour le fonctionnement des Sonos.Est-ce que l’un de vous aurait une solution, à part désactiver systématiquement la fonction Anynet+ pour l’écoute au casque et la réactiver pour l’écoute avec les Sonos ce qui est assez fastidieux ?Merci d’avance.