Home theater

Hi allIm at wits end and at a loss as I keep receiving an error 30 message when trying to update my Sonos Beam (gen 1). I have gone through all the steps in the help and support page; hard reboot of modem and beam, restore to facotry settings, plugged into the router, connected via ethernet to the network (the disable wifi option on the app was greyed out as the Beam cannot be setup to error 30), reset the app setting, uninstalled and reinstalled the app, tried the update via the PC and nothing beyond the damned error 30 message! Running S2 as the Beam is compatible with it. Asked at some point to upgrade to S2 from S1Please help if you can as the Beam has worked perfectly until now.

A little over two weeks ago I took delivery of a new Submini to integrate with my Beam (gen2). Last Friday I started to set up the Submini and immediately had problems. After Inputting my PIN number the SONSO app responded by saying that the PIN I had entered belonged to a different Submini and asked me to check. I double and triple checked both my Serial number and PIN number, which were all being entered correctly. So I tried again many times to be told that my PIN was wrong. So last Friday I emailed SONOS customer service. I heard nothing after 72 hours, so I again emailed SONOS customer services on Tuesday this week and again have heard nothing - not even a “we have received your email and will get back to you in due course.” So I was just trying to see if someone from SONOS could reach out to help? Many thanksKevSkye

I purchased the arc and surround sound 5.1 and an additional speaker... All was good until the electric went then a couple of speakers would not relink I don't know what I have done but I am trying to reconnect the surround sound without success

Hi I am having strange surround sound from my new Sonos Arc. Only from the side speakers and especially on high frequency sounds. Wery notisable when I am playing video games there a metallic almost low quality surround from with something that sounds like echo. Happens with tv shows and movies to. Wery hard to explain here over text. This is only present when Dolby Digital 5.1 and Dolby atmos, if i set the tv to stereo or source to stereo it sounds fine. It happens from Ps5, apple tv 4k and built in apps on tv. I have been in contact with Sonos customer service I would like to ask here from other user who has samsung q80t or other in the series. My setting are eArc on - passthroughi have also tried eArc off and auto etc. I have Sonos Beam and this does not have this problem sounds fine. I have already returned one arc to try a new one .

Recently got an arc + sub gen 3 + two sonos one sl. When I connect my ethernet cable to the sonos and my ethernet switch (not the router). The ethernet cable is blinking orange.I could not complete my setup as wired so I did wireless. Decided to try again today and reading reddit and the sonos community it sounds like I just need to hook up the ethernet cables and sonos would handle everything else. Sonos arc still shows as WM1 while everything else shows WM2. Tried rebooting the arc while wired is plugged in but then the sonos app doesn’t detect the arc as connected anymore and puts all the other devices as WM1 instead of WM2. What am I doing wrong or is my sonos arc faulty? I tried different ethernet wires, existing ethernet wires that are connected to my other devices but no matter what the cable is always blinking orange.  Is there a network router setting I have to disable or enable that’s blocking the sonos

Hey all - I have an Arc and a Sub connected to my TV (also as a stand-alone room in the Sonos app). In addition, I have an Amp connected to two in-wall speakers. I can setup the Amp as a second room and it works great, however I’d like to add them all as a single system. I can play Spotify through both rooms at the same time and that works but really I want to be able to play music and the TV through all of them as one. I’ve tried adding them as surround but no sound comes out when I do that. Any ideas? Thanks in advance!

I have the beam 2 for a soundbar in my bedroom. I just bought 2 one sl for rear l-r speakers. I want to move the two speakers into the kitchen while I cook, without the beam playing in the bedroom. How do I play music in the kitchen without the beam bedroom playing music?

Since a few weeks my Sonos Connect Amp is losing the sound while watching TV or a movie. It will switch to TV audio instead of my speakers and sub. After a while it will get back. I have unplugged rebooted, reinstalled but nothing works. Anybody has an idea?  

So I just got my Arc it is a refurbished unit connected to my Q60T, I am using Audioquest blueberry cables and every so often (typically on Atmos content) the sound will cut out for like 5 seconds and come back.  I have reset the tv, unplugged and replugged both the TV and Soundbar and swapped my cables. I have also tested eARC auto and off, digital audio and pass through.  seems the dropout is better with eARC off the dropout only happens for a second, but is still noticeable. Anything that can be done to use this Soundbar at its full potential?

I am going to hook up my Gen 2 Beam but have the existing Sonos Gen 1 HDMI cable fished through my wall.  do I need the Gen 2 HDMI cable for the new connection or will my existing Gen 1 Sonos supplied HDMI cable work without losing any new Dolby features?

Hey all. I have just put a slim Samsung 43’ in the playroom and am going to place my Beam underneath it. Question is; which mount would you recommend for invisible cabling (my electrician would bury the cabling behind the wall)? I am between the Sonos mount, the Flexson and the Sanus… my main question is which would match this TV?  The TV is the AU9000 model Thanks in advance for reading and hopefully responding 

I recently had a beam soundbar, with 2 surround sound (SL) speakers that worked just fine. I then upgraded my soundbar to an ARC (and connected to TV with HDMI). However, now I cannot re-add my surround sound speakers. They are nowhere to be found in my profile, and when I do add product/search product it searches for a long time and cannot locate (the speakers are connected to the same wifi as the soundbar). I’ve tried unplugging the soundbar and speakers and re-plugging but that hasn’t helped either… 

Hi What is the correct connection order to connect my TV to a Firestick 4kMax, 4k Bluray Player and the Sonos Beam Gen 2 so that everything is using the arc connection?  And everything is connected at the same time?  currently I can’t seem to do it without havinf to swap out the firestick with the blu-ray player.ThanksDan  

For the past few weeks I have started having very strange and sudden audio problems with certain content. Starting around October 4th anything on my Apple TV that was in Dolby Atmos format started sounding completely distorted. Here is a video example: https://twitter.com/JesseMS42/status/1578389336982261762?s=20&t=SgRmRpQxNQQyTZBrGlED3g I have a Sonos Beam (gen 1) connected to an LG OLED55b9pua. I watch most of my TV through an Apple TV 4K. My surrounds are IKEA Symfonisk. My TV settings are:Sound Out - HDMI ArcDigital Sound Out - AutoeARC - On My Apple TV settings are:Output: Receiver SpeakersAudio Format: Change Format: (was off, now it’s Dolby Digital 5.1) Changing the format on the Apple TV from off to Dolby Digital 5.1 complet

I would like my SONOS Beam and Roam to be paired as a group every time I turn on my TV.Currently I have to manually select and add the Roam. (How 1990’s!)Is this possible? thanks!

Have atv4k hooked up to sony 55”x950h (hdmi 1 ) and then ARC/eARC (hdmi 3) to new Sonos Arc.  Tv settings are set for audio pass through (auto) I get atmos from every streaming service except disney plus. Sonos app says multichannel PCM 5.1. The audio is noticeably softer / not as full as atmos content.  any ideas or suggestions to try. Do I need a 4k arcana? 

Hi All Wired, in my lounge I have a arc, paired with a couple of 5’s and a sub, at the other end of the house (about 17m/55ft) - with three 1’s along the path. Audio in the lounge is faultless, however every other room is troublesome, with random audio drops - often playing for hours, then dropping for a few seconds, then working again for a long period of time, or sometimes just continuing to be annoying until you give up :-) our wifi network is using channel 1 and 6, and Sonos is configured for 11. any other ideas? cheers

Thank you to those who took their time to try to assist. Thank you Ken G for your pointers.I thought I would post an update that would be helpful for anyone having the same issues & share the  fix.Problem - The wireless sub mini would not connect or stay connected to my wireless Beam 2.This is how it was resolved….I connected another Beam I have in the house (different room on a different floor) to the internet with a data cable into one of the Rukus satellite access points routers, that all link back to my main Drayfus router.This immediately changed my Sonos system status from WM1 to WM0 & created a SonosNet Channel now shown in my System / Network. This is the key to it working!That’s it. Added the sub mini to the system, connected to the Beam 2 in my cinema room & just like magic, it all worked. And I have to say, despite my frustrations, I’m pleased I persevered as it sounds amazing.

I have an older somos amp I want to use as surrounds. Can I use the sonos arc with the s1 app? 

5.1 System Comprising off Beam Gen 1, Sub Gen 2 and 2 x Play 1 Very Recently when playing music or listening to radio my 5.1 system is dropping out intermittently. (never happened before).When source is TV, No drop outs.All units are running on OS S2, Release 14.18, Only using Wi Fi.If i turn off the sub and surrounds and only have the Beam Active i have no drop outs.When playing music or listening to radio on other speakers such as Sonos One (gen 1) either as single unit or stereo pairs i have no drop outs.Is there any recent issues with Surround Sound Systems related to Firmware Updates been reported ?

Hi Sonos Community  I recently bought a Lg G2 and today will receive a Sonos Arc. I’m thinking to connect to LG G2 a HDMI eARC splitter with an optical output to connect a Logitech z906. Is it posible to use Sonos arc with Logitech z906 with Lg G2? I have a Nvidia Shield TV Pro connected in HDMI port 1. I use it with Kodi and Seren addon.  Where do I find a compatible HDMI eARC splitter ??many thanks for your help   

Hi. Brand new to the Forum. I’m hoping someone can help with my issue.  I have a Sonos system (Arc, Sib and Ones) I want to be able to use either with a Samsung OLED TV (current) and a Sony 4K projector (not yet connected).  I’ve looked at various matrix switchers but am uncertain about which one to buy.  One that I saw in a video needs to connect using digital optical, so I’d lose Dolby Atmos, which I don’t want to do.  There seem also to be sync issues.  Doers anyone have any suggestions? Would be very grateful.  BTW, I also have an Onkyo TX-NR676E which I haven’t used since I bought the Sonos system.  It has an ARC HDMI Output, but I can’t figure out if that could satisfactorily function as a switcher or if it would just open up further issues 

I want to remove my paired Ones from my TV room (Sub & PlayBase). When my Fives arrive I want to add them to my TV room along with the existing Sub & PlayBase for my 5.1 setup. I’m going to use the Ones in the garage (replacing my paired Play1’s. I’ll find a new home for the Play1’s. Will I be able to remove the Ones from tv room without unpairing them? Or will each Ones have to start all over as a new install on S2 app? Will I lose anything from the app once I remove power to the Ones or Play1s? I know once I have them in the garage I will have to use TruePlay to fine tune them again. I’m sure I’ll be able to get the Fives paired with the TV room Sub and PlayBase. 

Hi, I am trying to connect Arc to Vizio tv and it is just stuck. I tried different cable. Another eARC connected devices (bose 900 and older samsung soundbar)  works without problems.  

Hi,I’m looking for some help.I’ve recently just upgraded my setup to a new LG OLED55CS6LA OLED TV, my Sonos Beam is connected to HDMI 2 (the ARC port) and for the first few days worked without any issues.Starting last night - the Beam would just randomly disconnect and revert back to the TV Speaker completely randomly.  I have tired resetting both the Beam and the TV to factory settings, using a different HDMI cable but it is still dropping out randomly. Less frequently than last night but the issue is still there. It’s intermittent and difficult to replicate without watching the TV for a while.  Is there any known compatibility issues with LG TV’s? My Samsung never had any problems, I have emailed LG for support but just seems strange as it’s a brand new TV.When it dropped out last night these were the messages I got on the Sonos App below. Tonight- I’ve worked out if I reboot just the TV it fixes it. Until it happen