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roberto2391
Contributor II
Dec 28, 2022 11:59 AM UTC
Answered

NO LIGHT SONOS SUB GEN 3

Hello,

 

Yesterday, I got a sonos sub gen3 I have added successfully with my sonos beam and two sonos ones gen 1,after that I realized that the sonos sub is working fine and is shown on the app but the sonos sub gen 3 light is always switched off instead of the rest items of the home theatre, how can I get any colour light on the sonos sub gen 3 added yesterday?

 

Thanks.

Regards

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Ken_Griffiths
Ken_GriffithsAnswer
Dec 28, 2022 3:46 PM UTC

Hello Ken,

On both cases, nothing changes on my sub gen3 LED light, always switched off the light.In addition, when I changed LED light into the room where I have added the sub gen3, LED lights changed from withe color to switched off in sonos beam and both sonos ones, but nothing happens with my sonos sub gen 3 LED light.

 

Please, could you help me here?

Thanks.

Regards.

I would first see what happens when you power off/on the Sub - leave it off for 30-40s and then power it on again - if the LED problem persists, after that then it maybe best to submit a system diagnostic report and note, or post, it’s reference back here and contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

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4 replies

Ken_Griffiths
Ken_Griffiths
Dec 28, 2022 12:32 PM UTC

What do you perhaps see if you toggle the status LED ‘ON/OFF/ON’ etc. in the main room (In Sonos App ‘Settings/System/[Beam room name]’) which you have bonded the Sub to? 
 

Also, what do you see if you toggle the Sub ‘OFF’ completely in ‘Settings/System/[Beam room name]/Sub Audio’ (toggle switch - top right corner of screen) above its volume-level slider bar?

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roberto2391Author
Contributor II
Dec 28, 2022 3:06 PM UTC

Hello Ken,

On both cases, nothing changes on my sub gen3 LED light, always switched off the light.In addition, when I changed LED light into the room where I have added the sub gen3, LED lights changed from withe color to switched off in sonos beam and both sonos ones, but nothing happens with my sonos sub gen 3 LED light.

 

Please, could you help me here?

Thanks.

Regards.

Translate
Ken_Griffiths
Ken_GriffithsAnswer
Dec 28, 2022 3:46 PM UTC

Hello Ken,

On both cases, nothing changes on my sub gen3 LED light, always switched off the light.In addition, when I changed LED light into the room where I have added the sub gen3, LED lights changed from withe color to switched off in sonos beam and both sonos ones, but nothing happens with my sonos sub gen 3 LED light.

 

Please, could you help me here?

Thanks.

Regards.

I would first see what happens when you power off/on the Sub - leave it off for 30-40s and then power it on again - if the LED problem persists, after that then it maybe best to submit a system diagnostic report and note, or post, it’s reference back here and contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

Translate
roberto2391Author
Contributor II
Dec 29, 2022 1:03 PM UTC

Hello Ken,

Thanks for your help, finally I have submitted the sonos sub for revision after being talking with support team.

Thanks.

Regards.

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