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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,996 Topics
  • 30,565 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5996 Topics
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RosscomannContributor I
asked in Home theater
Setup with output to TV and Projector with 3 inputs

I am hoping you can steer me in the correct direction with my setup.We have Apple, Foxtel and DVD inputs. And want to run them on TV or Projector.We have the Sonos Arc, Boost, Amp In ceiling speakers and the sub woofer.Could you let me know if this can be done with a HDMI Matrix switch.

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R
3 years ago
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deeeeanContributor I
asked in Home theater
Airplay issue

Hi All,I just picked up a Sony 950h tv and a Sonos Arc and I absolutely love it! However, when I’m trying to airplay from Mac to my tv, video is fine but there is no audio to the Arc. And when I try to output the audio to the Arc, I lose the video on my TV.. Any ideas why or how to resolve this?

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Airgetlam
3 years ago
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sitzlongContributor I
asked in Home theater
beam no longer connected to sonos ones

Previously we had our sonos ones (stereo pair) connected as surrounds to our beam. Just noticed the surrounds no longer connect.  I’ve done the factory reset and a) added them to the same room and b) put them under a separate room and grouped to room with the beam.  When I try to “add surrounds” it takes a few moments and then gives an error.  Has a change gone through to make them not speak together?  thank you for your help!

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3 years ago
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LisbetbrinkContributor I
posted in Home theater
sub gen 3 will not connect to arc

I have:Zyxel router where Wi-Fi has been disabled. From zyxel goes a cable to DECO M9 PLUS. From Deco goes a cable to Sonos Boost.All Sonos products (2*five, 1*3, 1*symfonisk, 1*Arc) are connected via Boost (WM: 0)I have tried to connect Sub (gen 3). In the end of the setup it says the Sub has been added but might not be shown. Turn it off and on again.…But nothing happens. It will not connect. Find missing products does not help. Diagnostic: 179467386  

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Airgetlam
3 years ago
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dustmonkeyContributor I
asked in Home theater
Surround speakers and subwoofer keep dropping from App

This just started a few weeks ago.  I have never had this problem before. System: Beam, (2) play 1’s and sub for surround system.  Play 5.  Roam.I’m frequently losing connection to the sub and play 1’s in app for surround.  Intermittently lose connection of Roam.Nothing has changed with equipment; router and modem are the same.  Internet service is the same.  I did add (1) Roam to the system and now that I think about it…...these issues started when I added the Roam.Diagnostic submitted is 1597700739I’ve tried resetting network, rebooting mesh hubs, removing and adding back sub and play 1’s….all troubleshooting has failed.Please help.Danny

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D
3 years ago
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lisaannlee1608Contributor I
asked in Home theater
Can't hook up wired speaker to fire Toshiba "smart" tv. lol

Help, I can’t hook up my “SMART” Toshiba tv (no bluetooth) to this Sonos Beam.   

4996
controlav
3 years ago
ryanstpete
ryanstpeteContributor I
asked in Home theater
Sonos ARC with AppleTV 4K Sync Issues

Greetings,Wondering what settings everyone is using (if you even have to tweak it at all) When I run the airplay sync on the atv it throws off the lip sync big time.I know there’s an option to fine tune the sync in the Sonos app but that didn’t seem to help.ThanksRyan

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Corry P
3 years ago
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JbrowContributor I
asked in Home theater
audio skips intermittently while watching a movie

Here is my diagnosis code: 1444175297i watched mortal Kombat and now Stowaway on HBO Max and Netflix, respectively. The sound has gaps intermittently and I have already disconnected the hdmi cable and restarted the sonos arc and I’m still getting the same issue. 

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Xander P
3 years ago
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Chaser09Contributor I
asked in Home theater
Can I include a Play 5: GEN 2 in a stereo system with a Beam and two Play 1 speakers?

Would I be able to use a PLAY 5: GEN 2 in a room system with a Beam and two PLAY 1 speakers?  I know I can have them in the same room to play audio and music, but my question is if I can actually include it in the stereo system, like how I use the Play 1 speakers as rear stereo with my TV and Beam.

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3 years ago
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Todd H.Contributor I
posted in Home theater
Sonos Arc Loose HDMI Connection

Hi! I bought an Arc back in November ‘20 and have enjoyed it for the most part. Frustgratingly, however, the HDMI connection appears to be loose and as a result, the sound disconnects frequently. Reaching around to the back of the Arc and moving the HDMI cable will invariably reconnect the sound but not always. Unplugging the cable and reattaching it - either to the Arc or the TV - doesn’t solve the issue. There’s a lot of play in the connection (can wiggle a lot). Other HDMI cables also have the same issue. Has anyone else had this issue and can anyone suggest any fixes, other than sending the unit back for repairs - if accepted?

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M
3 years ago
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WaxmanblakContributor I
asked in Home theater
problem with 49UM7400PLB lg tv, nvidia sheild, beam and surrounds

Hi my surrounds are very quiet when listening to twitch or YouTube through my nvidia sheild even when I turn the app setting to the highest volume.If the service like twitch only sends a PCM stereo signal out then why can’t I set my surrounds as full volume as the beam!I know you can do this through music streamed through the Sonos app but why can’t you set this for the tv optical out?I do not want to keep pairing and in pairing the surrounds every time I want to use my nvidia sheild.I have spent so much money on this set up and looking through the forum this has been a major problem that you still haven’t addressed. 

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W
3 years ago
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KfranContributor I
asked in Home theater
HDMI CEC Interference

Error: Another device interfering with HDMI connection. I just bought the Sonos Arc, connecting to my LG TV via HDMI ARC/CEC. When my cable box and roku are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else, to include cable. Everything hooked correctly, tv setup correct. Please help! 

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D
3 years ago
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townleetContributor I
asked in Home theater
Sub Audio Level Mysteriously Reducing

Hi everyone,I have two tv setups at home that both produce a strange issue of unreliable sub audio levels. My living room and my master bedroom each have a Sonos Arc, and Sub. Both setups are wired over Ethernet, with wifi disabled (my own obsession of signal reliability), and have been trueplay tuned.  Everything works great other than most of the time I don’t hear enough bass, so I go into the room settings and manually increase the sub audio level. Where it gets strange is the sub audio level will at some point in the next day or two reduce back down to a low, and inaudible level. For example, if I increase the sub audio to +10, at some point I’ll notice the bass is low again, go into the settings to check, and the sub audio will be down to -1, -8, or something like that. I have since tried removing Ethernet and enabling wifi to test at the suggestion of Sonos support, issue persists. I will also mention that both rooms get used for both tv audio and music regularly so lots of switc

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buzz
3 years ago
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EricSwansonContributor I
posted in Home theater
Sonos SL not playing Spotify

My Sonos One SL will not allow me to connect my Spotify account. My Spotify account is a premium subscription and all of a sudden Sonos stopped playing that media server. I have 3 Sonos One SL’s connected to my business network. Two are set up as a stereo, and the last one is added by itself. Now my account will not play any media server, including Spotify and Apple Music. The stereo pair is not showing (?+R). Please help!

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3 years ago
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NOYB2Contributor I
posted in Home theater
Sonos One SL ignores DHCP Offers and becomes unreachable

Hi all, I’ve come here to share some grievances that my pair of (stereo-setup) One SLs give me. After some time (usually a few days), both speakers decide to ignore DHCP offers from my DHCP server and start to setup their own, isolated, and unreachable, network in the 169.254.0.0/16 LINKLOCAL-RFC3927 space. Restarting the speakers does not help, only disconnecting from the WiFi and reconnecting makes them accept DHCP offers again. Obviously, ignoring DHCP offers and resorting to an isolated enclave is not an appropriate mechanism for a network-only speaker. I’d be eager to hear from Sonos what they suggest to be done here. cheers,--m p.s. happy to provide pcap’s that clearly illustrate the issue at hand.

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3 years ago
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CanadianSonosJunkieContributor I
asked in Home theater
using tv built in speakers with Sonos amp for rear

I was planning to use a beam as front speakers for my new tv. Unfortunately the setup I have has the tv flush on the wall and the beam will stick out and won’t look good. I don’t need need amazing sound for this particular tv setup. And the built in speakers for the tv aren’t terrible. I am installing rear built in wall speakers with the Sonos amp (will use more for playing music). Can I use the amp/wall speakers as rear sound while using the built in tv speakers as the front sound? Thanks for any input. I can’t find anything when I search for info on this particular setup.

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Ken_Griffiths
3 years ago
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codywrobertsContributor I
asked in Home theater
Power Outage Connection

My power was out for a day and now my system will not connect to my sub and play 1 surrounds.  now my living room says ?+?+?.  I have tried everything and please help.

2135
Stanley_4
3 years ago
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TmondhallieContributor I
posted in Home theater
sonos arc keeps losing atmos

I have seen a few similar questions but nothing exact.I have my Arc connected to my Samsung Q70 via the Sonia provided HDMI cable. I never had an issue getting ATMOS vis apps such as Netflix - but recently I can only get 5.1 sound and not ATMOS. Does anyone have advice how to fix this? … I do understand that atmos isn’t available on all platforms / shows.

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K
3 years ago
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DJcrazeContributor I
asked in Home theater
Not able to connect with Apple TV 4K HDR

I have Sonos arc, sub gen 3 and 2 sonos ones 5.1 speaker setup.2016 Samsung tv 65” Class KS9500 9-Series Curved 4K SUHD TV (2016 Model)(This TV doesn't have Arc in the sound settings, but has HDMI ARC input)Apple TV 4K HDR connecting using Belkin Ultra HD High Speed HDMI 2.1 Cable When using Apple TV 4K (previous version)I was able to ask Alexa from the Sonos arc to turn on n off the TV. Arc was integrated with the Samsung tv for audio, even though in the audio settings (both samsung tv and Apple TV 4K) I selected TV speakers the audio used to come from Sonos arcNow after setting up with Apple TV 4K HDRI don't think it has anything to do with Apple TV 4K HDR but Alex won't turn on or off the tv anymore definitely the sound is no longer integrated with sonos arc when the settings are set to TV speakers. I choose Sonos arc from Apple TV 4K HDR connecting via bluetooth.Any feedback is highly appreciated. Thank you 

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3 years ago
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The kidContributor I
asked in Home theater
Arc/Amp/tv/ceiling speakers

Having problems connecting/setting up my system. I can connect them all and all work but not together and when I search for my products on the app it can only find each product separate. Phone finds amp iPad finds arc neither finds the other.

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buzz
3 years ago
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the_jsgContributor I
asked in Home theater
Dual Sonos Sub Gen 3 Not Recognized by Windows 10 / Dolby Atmos for home theater

Howdy,Confirmed that if casting from cell phone YouTube app to Sonos Home Theater group that Arc and both Gen 3 Subs work. However, after messing with settings in Windows 10 / Dolby Atmos for home theater, I am unable to produce any tones via the Gen 3 Subs when setup is RTX 3090 GPU / PC → LG CX → ARC via eARC.How do you get Windows to recognize the Gen 3 Subs?Any help would be appreciated!

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Corry P
3 years ago
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jackLexContributor I
asked in Home theater
Amp, Arc, and Turntable questions

I currently have a surround system with an Amp hooked up to two wired front speakers and two Ones as rear speakers (plus a Sub). I also have a turntable connected to the Amp. I am thinking of getting the Arc, but I am not sure how to set that all up - I understand that I can connect the Arc to the TV (via HDMI-ARC) to serve as the front channels (instead of my current wired pair), and the Amp can control the rear Ones, but I have also heard that the line-in is disabled when the Amp controls the rear speakers in a surround system. Is this true? Is there another way to set up a system with Ones + Arc + Amp + a turntable? Thanks!

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G
3 years ago
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SoynosContributor I
asked in Home theater
Can You Connect One Gen 3 Sub To Two Set Ups?

I got the full surround set up in my TV room. I’d like to have the Sub connect to that, as well as the a two Fives set up in the adjoining dining room. Do I have to disconnect/connect every time?

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G
3 years ago
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Gutemberg RibeiroContributor I
asked in Home theater
Full wired Sonos S2 + VLan

Hello folks!I've recently rebuilt my home on which I have a brand new Sonos system composed of:Sonos Arc + Sub + Amp + Architectural Speakers for Surround at the TV room Sonos Amp + Architectural Speakers on each of the other roomsAll the Amps will be rack mounted on the same rack with the other network and home equipment. The Amps and the Arc are wired to the core switch (Ubiquiti Unifi Switch Pro 48P).According to the docs, if I plug one of the devices on the ethernet, the other devices are going to be connect to this wired one over a private/dedicated wifi network created by the wired one.https://support.sonos.com/s/article/3235?language=en_USI wonder if anyone can help with the following questions for this scenario:Is there a way to make sure this wifi network isn't created and ALL Sonos devices use the wires since they are all connected thru the switch? All my IoT devices are under a dedicated subnet/VLan. I want to put all the speakers under this subnet/VLan. Can someone tell me

6153
buzz
3 years ago
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uGATZContributor I
asked in Home theater
newbie connection probly

Hi, Newbie connection problemMy friend gave me his playbar and bridge and I'm looking to use it as a music speaker, I've never owned a Sonos product before so completely new to it, I've factory reset both and they have both have got green flashing lights, I've downloaded both sonos apps because I wasn't sure which to use, the S2 app found the bridge but not the playbar and said it was incompatible and that I should use the S1 app but that won't find either the bridge or the playbar I have the bridge plugged into my router via Ethernet, I've been searching the internet to find a solution, help I just want to play some musicThanks     

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G
3 years ago
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