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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,996 Topics
  • 30,567 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5996 Topics
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GCHJRContributor I
asked in Home theater
Arc with 4 sonos one's

Can 4 sonos one’s be used in a surround setup with an Arc soundbar?

5291
G
3 years ago
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AmstewimsContributor I
posted in Home theater
No sound and automatic next song intermittently

Hi,I have troubles with my 2 One SL + tablet using Sonos connected with my Spotify account…  Intermittently, the sound is off (but the song continue) and the system change the song to the next. My tablet shows me that Wifi signal is not good enough. The distance between the tablet and the router is 4 meters... My system worked well during many months without any troubles with the same hardware and internet connection.  Do you have a solution? I tried to separate 2.4GHZ Wifi signal and 5GHZ to avoid changes without success. Thanks in advance

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3 years ago
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DjwakesAvid Contributor I
asked in Home theater
Sonos Arc wont play Dolby Atmos

Hello.  I've recently purchased a new Sonos Arc, TV and DVD players.   The TV is an LG OLED65CX5LB 65" 4K Ultra HD Smart OLED TV and the DVD player is a Sony UBPX500B 4K Bluray Player.  I understand both are able to play Dolby Atmos.  I'm using Sky Q for my main TV system and have set it to Ultra HD and Dolby Digital Plus.I have set up the Arc to the TV using the correct HDMI ARC port and the DVD player and Sky Q to the TV using other HDMI ports.  I've tired to watch a Sky Q Ultra HD film (it says Dolby Atmos available in the Sky Cinema section) and Ive also watched an Ultra HD DVD (with Dolby Atmos) on the DVD player.  Neither are showing Dolby Atmos on the Sonos App and it says its receiving Stereo PCM when I check it.  What am I doing wrong?  Thanks.

5846
D
3 years ago
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Bax35Contributor I
posted in Home theater
Dialogue on Sonos Arc

I purchased the Bose 700 and Bass Module 700.  After reading all the reviews and comparing Bose and Sonos on paper and watching videos… I made the decision to take it back and get the Sonos Arc and Gen 3 Sub.  Not sure if I made the right decision.  It’s possible I don’t have the settings set correctly?  The dialogue on several shows and movies is hard to hear as it is drowned out by background and action noises.. I tuned it with my iPhone and it’s better but not by much at all.  The night mode and voice enhancement are terrible together so not going to be using those.  Voice enhancement along doesn’t make a huge difference at all.  In regards to the dialogue the Bose 700 is WAY better, in my opinion.  Unless there’s a setting that I’m just missing??  I understand every room and listening experience is going to be different for every user but, is there a “general setting” I can start off with to help with dialogue??  I know with the Bose 700 I could turn the center speaker up and down

67919
G
3 years ago
Jasvans
JasvansAvid Contributor I
asked in Home theater
Arc+Sub+SL1 do we need WIFI for this Setup with TV

I am planing to make 5.1 Surround setup products mention in the description below. My only concern is does this setup required WIFI connectivity ?? If not then how we can setup this. Could anyone please help me to make me understand this. Center - Soundbar ARC  Front Speaker - SL1 - Right and Left Rear Speaker - SL1 - Right and Left  Sonos SUB - 1   

6654
Stanley_4
3 years ago
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CubbiemanContributor I
posted in Home theater
Hooking up outdoor speaker to my amp that is already hooked up to my ARC

I just installed a outdoor speaker and they hook it up to my amp that controls my upstairs speakers.  I have a amp the runs my downstairs, but I also have a ARC.  Is there a way I can move the outdoor speaker to work on the downstairs amp and run different music outside and also upstairs, while still using my arc (since that is connected direct with the TV).

1576
C
3 years ago
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leejacksonTrending Lyricist I
asked in Home theater
Sub keeps disconnecting from Beam

Hello All,I have a Beam, Sub and 2 Ones set up in my living room, the sub keeps disconnecting and wont reconnect. I get the following in System: Lounge (+?+LS+RS).When I go to ‘Add Product’  the search for nearby products cannot find the sub.  Unplugging everything and leaving for a few minutes sometimes works but is a pain. 

16185
Ken_Griffiths
3 years ago
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raypratishContributor I
asked in Home theater
Lost Dolby Atmos after moving Sonos Arc

EquipmentGoogle TV (Chromecast TV)Samsung 2020 Model QE65Sonos ArcIkea Symfonisk pair as surroundNetflix premium subscriptionPreconditionGoogle TV atmos enable, Samsung TV sound passthroughSonos Arc delivering atmos but unable to experience the upward firing speakers most likely due to placement of soundbar. Test Clip: Wandering Earth 1:23:30 on Netflix(electric sparks from the ceiling). Max height sound setting.ActionMoving around the soundbar to improve the experience of the height sounds.Unwanted BehaviourNeither Netflix nor the Sonos app any longer shows the atmos setting. DD+ received instead Please Help

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3 years ago
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Flyboy570Contributor I
asked in Home theater
beam not seeing connection on Hdmi or optical athough tv is showing it as conected on port

Tried everything that has been suggested on the forum but still no luck. Tried phoning, no luck, so hope fully getting answer here. Tv is a HD Panasonic quite new.

9213
F
3 years ago
A
Anonymous
posted in Home theater
Disabling wireless in Beam is not working, it keeps emiting strong radiation .

I connected my Sonos Beam only to ethernet , and disconnected WIFI in the settings. I am sensitive to EMF radiation and bought a device to measure it. It revealed that even with WIFI disabled the Sonos Beam emits huge amount of radiation (and is not connected to any wireless, as I disconnected even mobile and router to measure). This is either a very bad bug in system or Sonos is trying to kill me.. If you dont give me a solution I will have to stop using Sonos at all. Please can you advise? 

29113
ratty
3 years ago
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HenmenContributor I
asked in Home theater
Sonos eARC

Hello I recently got a Sonos ARC and two Sonos one SLs from Costco for a decent price. I have an LG CX OLED screen with EARC compatibility. Is the supplied HDMI cable a 2.1 variant that can handle EARC? I have noticed that playing music sometimes no sound comes out of the surrounds. I also want to use someone's iPhone to do the Sonos tuning.

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H
3 years ago
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ChokpokContributor I
posted in Home theater
SONOS has the worst technical support

The worst technical support team i have experienced. Sonos really need to improve on their skills in resolving issues their customers are facing.

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C
3 years ago
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ydbpContributor I
asked in Home theater
Covering cable and socket of wall-mounted sonos arc

I wall mounted my arc with the HumanCentric wall mount and the Echogear in wall cable mgt. system but it still doesn’t cover the socket and cables. I even bought a 1’ power cable as the one provided was  too long and couldn’t be crammed down into the hole.Does anyone know if I did something wrong in the install or, better yet, does anyone have a fix to cover the socket and cables?  Thanks! 

291411
Airgetlam
3 years ago
A
Alexn1Contributor I
asked in Home theater
sonos arc keeps dropping from tv

I have a Sonos arc connected to my tv which keeps dropping out. Sometimes it’s multiple times in 1 hour other times it will not do it all day. It is connected via HDMI and the Sonos is connected to the network via Ethernet.I have performed a diagnostic 1751834415

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3 years ago
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EmacardozoContributor I
asked in Home theater
Dolby atmos doesn't work

Hi guys, I just bought a sonos arc and two one sl and I have a Sony x900h.I connected a external hard drive to the TV with a uhd remux movie with Dolby Atmos but I can't hear the Dolby atmos.How can I change it?Thanks 

2429
Corry P
3 years ago
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ponzivaisContributor I
posted in Home theater
separación del sonido estéreo sonos beam, sonos one sl

tengo un sonos beam y una sonos one, si quiero generar separación del sonido estéreo, tiene caso comprar la sonos one sl o ya no importa si la beam tiene control por voz?

462
P
3 years ago
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BaroloContributor II
asked in Home theater
One SL not connecting to wifi and a Play 1 is apparently blown

I own 2 Play 1 and 2 One SL’s.  One of my Play 1 seems to have blown out. It still plays, but it is distorted. One SL will not connect to wifi I get to all the steps, including hearing the chimes.  It then says it cannot connect to my system.  It is currently connected to my router with an ethernet cable.  I also get some static when it is trying to connect.  Could it be a bad speaker?

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Airgetlam
3 years ago
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DjwakesAvid Contributor I
asked in Home theater
Sonos split system question.

 Ive just purchased a Sonos ARC and I need to use the new S2 app.  Im only going to use the ARC on the s2 app, so do I need to remove all my other products (mix of legacy and newer) on the s1 app as I won’t be using them on the s2 app?  Its seems like a drawn out process just to reinstall them again.Ive read the Sonos guidance on split systems, but cant I just download the s2 app, open it and add the ARC and leave the rest of the products on S1 app?  Thanks. 

16910
D
3 years ago
ThiV
ThiVTrending Lyricist I
asked in Home theater
Arc, TV Autoplay function problem

Hello everyone 👋I am having a problem with my new Sonos Arc soundbar. Is it possible, as with the Playbar, that the sound of the TV does not automatically switch to the Arc?I have deactivated the "Auto-play TV" function but that does not change anything, the sound goes directly to the bar.This function worked very well on the Playbar.Thanking you in advance.

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ThiV
3 years ago
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Ben HerContributor I
asked in Home theater
Connect Playbar with Pioneer DDJ-SX

Hi,I am trying to connect my MacBook to the ddj-sx and output to the sonos playbar.  no sound comes through the speakers.  While the computer runs serrato dj pro and the deck runs, the only audio i can hear is from the headphones.  i connected the deck to 2 coax cables (R and L) and connected that to a converter that connects to the playbar with a optical cable but the sound does not go through, Anyone know about this and how to fix it

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B
3 years ago
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maxx42Contributor I
asked in Home theater
S2 vs S1 for Beam and OneSL

I’m a bit irritated with Sonos at the moment.  Normal audio equipment should just work, and this has not been the case. Sonos says that OneSL and Beam are compatible with S2When I open the S1 app, it says an update is needed.  When I try the update, it wants to download S2.  Fine.  But when I open S2, it says my OneSL and Beam are incompatible!  So which is it?  In the meantime, I’m having issues where every few times trying to play music via WiFi, I am no longer able to do so, and some magic combination of rebooting the router, speaker, and time of day I guess, *sometimes* gets things working again.  I was hoping an update would resolve the issue, but the S1 vs S2 thing is stopping that from happening. My main question: Is there a reason my devices are showing up as incompatible with S2?​​​​​

2911
J
3 years ago
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MrStevenYatesContributor I
posted in Home theater
Rova - Skipping

Hello allI have a sonos one and beam currently plugged in and I have several music services but Rova which is use to play my local radio station (also seems to be the only service that streams my local radio station) the music skips/ stops every half minute or so.This only happens with this service as Spotify, tube in etc etc do not do it. Has anyone had a similar issue?Internet solutions are tricky as the internet is paid for my work so the provider has to change channels etc. All I can do is turn the router off and on again which I have done many times and doesn't resolve the issue. 

31514
M
3 years ago
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budgieboyContributor I
asked in Home theater
Sonos Arc setup with LG55 GI EVO

LG55 GI EVO with Arc installed, just HDMI to correct TV HDMI.After setup the Arch was the permanent sound output device. Attempts to select TV speakers would switch back to HDMI Arch.One solution suggested was disable simple-link on TV. This works. It appears this new TV may not be full compatibility with the Arch. If anybody else has experienced this, or just smart enough to know a work around and solution it would be most welcome.

825
B
3 years ago
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dawson8321Contributor I
asked in Home theater
LG OLED and Sonos Beam are not working

Hello,I’ve spent three hours today calling between LG and Sonos Customer Support and know one can really help. I tried everything from turning off the TV/Soundbar for 30sec. Adding a new device in LG even using Philips instead of Sonos. Deactivating eARC in the LG setting, and I'm super frustrated as you would think a 1700 USD dollar TV and 400 USD soundbar would sync properly, and instead I get no tone over the Soundbar and the TV remote setup for Sonos does not work.. Does anyone have the same issue or is it just me???

125573
D
3 years ago
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LisbetbrinkContributor I
asked in Home theater
Sub gen 3 will not connect

I have:Zyxel router where Wi-Fi has been disabled. From zyxel goes a cable to DECO M9 PLUS. From Deco goes a cable to Sonos Boost.All Sonos products (2*five, 1*3, 1*symfonisk, 1*Arc) are connected via Boost (WM: 0)I have tried to connect Sub (gen 3). In the end of the setup it says the “Sub has been added but might not be shown. Turn it off and on again”.…But nothing happens. It will not connect. Find missing products does not help. Diagnostic: 179467386 Wi-Fi on Arc is enabled, and I have tried both the resetting, unplugging, and rebooting of all devices. I never get to the point where I should add Sub to Arc. It never shows on my system.I have tried both “add product” from System and  “connect sub" from the room where the Arc is installed. No luck 👎 

54710
Corry P
3 years ago
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