Home theater

HiI have an Lg tv (65NANO86VPA) with a Beam, sub mini and 2x Fives connected.  My Sonos app only ever shows Stereo PCM.  I’m testing with a movie on Amazon Prime.  I have beam connected via eARC. Sound output is set to Dolby digital Should I  be getting better audio output???

Hey all. I’m debating ways to utilize speakers I already own for my record player setup as additional tv speakers. Is that possible? I have a Sonos Arc for the tv, and I was thinking of getting a Sonos Port for the record player, but I’m not sure if that would technically work. Thanks!

Any suggestions as to how to make my Xfinity remote control volume work with my arc ultra sound bar?

Dear Sonos team,i upgraded from Arc to Arc Ultra and i am very pleased with the improvements that have been made in the sound quality, now the sounds are more defined and the "Sound Motion" represents a big difference in the bass compared to the previous Arc. I point out this thing that i noticed that in my opinion is an important aspect to improve, the volume of the soundbar. I also noticed this aspect in the previous Arc, the volume is too low when listening to some sources (for example some songs on Youtube). I also use a high quality e-Arc hdmi cable… Sometimes i had to increase the volume up to 60-70 to start hearing well and putting it at 20-30 it was practically silent. For example, with some films, the volume at 30 is calibrated well and in other cases it is low and i have to increase it up to 50-60. I think it need to find a volume range that is more uniform. I hope an App update arrives for this aspect.Good work

My Sonos base and speakers  keeps disconnecting from my Samsung tv 75

I've just recently upgraded to Arc Ultra with Era 300s and Sub gen 4 going from a Playbar, Sl ones and a gen 2 Sub. Im convinced that my old setup is way louder than the new system. I'm pretty disappointed actually 😕 true play actually turns the whole setup down. I'm familiar with the all the app functions and user settings Eq etc...just hasn't got that punch and loudness that the old system has.To fill in the room I'm putting up 2 Era 100s as a stereo pair and even then I will have a 75ms delay. Just gets worse for me. How can I increase the volume so I can match that of my old system?

I have recently moved home and am setting up my Sonos system again. Before I had no problems at all setting up Sonos to any tv streaming service such as Netflix, prime, Apple TV etc. Now I am on Apple TV and the trailers are being played in Dolby digital 5.1 but the actual programmes are not playing. It says unsupported format.has anybody else had this issue?

I’m experiencing an issue with the touch control on my Arc Ultra soundbar. The microphone (voice control) button on the top panel is extremely unresponsive. Sometimes it works, but other times it only responds once every 10 or so attempts. I’ve confirmed that the microphone switch on the back is turned on, and the Sonos app settings appear normal. Interestingly, it sometimes responds if I press a little harder than a normal touch, which suggests the touch sensor might not be working properly. I’ve already tried cleaning the surface, restarting the device, and changing fingers or touch pressure, but the issue persists. Is this a known issue or a potential hardware fault?

Hi, my amp no longer offers control for my third party sub. It is still sending audio to the sub, I can’t control it via the sonos amp any more. I have rebooted the amp and checked I’m on the latest app. I also rebooted the sub and checked connections.  is this just how it is for third party subs now? 

I have an arc, sub and speakers. Apple tv 4k, LGTV. Out of the blue, while watching a movie, the arc just started chiming continuously. Turning  it off did not stop it. I had to unplug it. Why? No alarms set on Sonos or voice control, no weather alerts, no.community alerts, no amber alerts, nothing. Just this ridiculous chime.. 

I bought a used playbar and Gen 1 sub, got both to flash green, but they won’t show up when I try to find them in with the app. I even plugged an Ethernet cable into the playbar and connected it to the router. Tried rebooting. Just no luck.If I can’t them to work I’m just going to return them. 

These two paired with Arc Ultra. Would i notice a huge drop off from the 300s? We don't watch a lot of movies so thinking I'm not missing much when it comes to Atmos? Thanks

Good evening everyone,I’ve been dealing with a well-known issue with the Sonos Beam for over a year now.The sound sometimes comes through metallic/robotic.I’ve contacted Sonos multiple times, and each time I’m asked to run various tests, even though this is a known issue with Sonos.I see many people on this forum with the same complaints—some of these posts are from three years ago!Sonos still states that there is no known resolution time. How can this be taking so long? So many examples of this issue have already been shared. Are there others still waiting for a solution to this problem?  

Hello all, now I'm interested in play audio in DTS via music or with my PS5 via optical to my Ray, until now I have been not able to play well, always only plays audio in Dolby Digital 5.1 and never in DTS, I have a 2023 LG TV with pass-through activated and always is DD 5.1, there's a solution?

I am attempting to have my Sonos one speakers set up as surrounds to my play bar but after they set up the left speaker shows as not connected and clearly I am not seeing them to adjust volume

My family watched Wicked last night on Xfinity broadcast 4K/Dolby Atmos on Samsung Q85 TV, Sonos ARC, 300s and sub.  App shows room only achieved Dolby 5.1.  Any ideas?Sound is set to eARC, TV tested in standard and bypass. IDK... help. This is too much tech and $$$ to fail to deliver.  Thanks in advance.

Hi,I currently have a Sonos Ray + Apple TV4K ethernet + a TV with HDMI ARC.I connected my Ray to the TV using Optical and it is extremely annoying as I have to change the airplay to the Sonos each time i watch a new video on the Apple TV.My plan is to buy a Beam Gen 2 which should solve my problem. My question is: will i be able to seamlessly continue using my Ray as a secondary speaker connected to the Beam ? That is, everything my Beam plays, my Ray also plays ? Thank you

Hey everyone,I purchased a new Hisense Canvas TV and will be connecting it to the Arc Ultra. Here is my question/dilemma regarding the ports. (1) the HDMI 1 Port is an eArc, 2.0 4K @60Hz (See pic). (2) the HDMI Ports 3 and 4 are 2.1, 4K @144HzShould the Arc Ultra plug into the HDMI 2.0 eArc (4K@60Hz) or the 2.1, 4K@144Hz for the best performance?Thanks for any help!MCK

HelloThe title of this post may sound contradictory to SOP (Standard Operational Procedure) guidelines. In most scenarios rebooting your network is a good idea. However, we want to help you get to the root cause of your issue as quickly as possible to determine a proper course of action. Here’s one scenario where your network may not be at fault:SituationSoundbar disconnects from your TV each time your power it up or upon powering it done.InvestigationYou open the app and the soundbar, sub and or surrounds are still shown in the app with no disconnect symbol ⚠ for soundbar and/or sub & surrounds.  If you can stream music to your soundbar it’s still on the network In this particular instance your soundbar and/or sub & surrounds have not lost connection with your network.Trouble Shooting

Hi, I’ve just bought the Arc Ultra soundbar to stream music via bluetooth from my phone.Is there a way to connect via bluetooth to the brand new/never configured before arc ultra?I will mention that:I don’t have wi-fi in my place so can’t configure the sound bar which sims to need it for configuration. Yes, I’ve noticed the bluetooth button on the back of Arc but it does nothing after pressing for a few seconds (no sound, no blue blinking light, no new bluetooth device ready for pairing visible).

We lost the entire system in the app...we have since readded the ERA 100’s and they show in the system but despite multiple resets we cannot get the app to find nor add the Ultra arc despite going through the instructions and it telling us that it has been added...any help would be appreciated

I just got an arc ultra.  Connected through a regular arc port.  I cannot tell if the spatial effects are working correctly.  Is there a way to test this?  Like a youtube video with sounds that ping around the room?

How can you connect Ray sound bar to new tv with no optical input

Greetings,I have the Sonos Playbar Model 48, OS: S2, Version 17.0 (build) 85.0-64200) Hardware version 1.9.1.10-2.2It’s connected to my TCL C745 4K QLED TV (Android TV OS Version 12, security patch 5 May 2024 (I probs need to update that) Kernal 5.4.233+I have the Optical out connected from the TV to the Playbar (as it does not have HDMI).I also have an Amazon Fire TV Stick - Fire OS 8.1.3.7 (RS8137/2904) Fire TV Home Version 7201001.1 connected to the TV via HDMI and connected via a Network cable into the official Amazon Fire TV adaptor.Ok, that’s all the numbers out of the way.So, I use the Fire TV for everything, When I pause Netflix or Prime for any longer than about 5 minutes, when I come back to resume (press play on the Fire TV remote again). The volume is gone. I have to press the volume up button a few times before it comes back.I have gone through all three devices and ensured any sleep tim

I noticed since a month that my Sub Mini disconnects from internet or doesn't play the room content (it is configurated well), like ones a week and I need to wait like 1hr to it auto-connect again or I restart it manually and takes like 5-10min to connect, I followed all the steps from articles of support and nothing and I know that Sonos speakers make a mesh for others products nearby (except the Era 100 and Era 300) so my Ray makes one, right?Also I have my router that extends the wifi signal from the original router, but also the signal provided by the original router can reach a bit of signal so sometimes it connects to it and not to the router extender or makes a rarely configuration, so one Era 100 and Sub connects to the original and the another Era 100 to the mesh of the Ray and the Ray to the original router so it's very strange and with this sometimes sounds normal (good) but sometimes it sounds with interference or don’t sound. The router extender is a meter of dis