Home theater

Hello, My Sonos Beam lost the ability to connect through WiFi to my Deco X55 today. It works as intended with Ethernet cable connected.  I have 4 Sonos products that all of them has been connected through WiFi. If a connect an Ethernet cable to the Beam and then to my primary deco, my Play:1s also shows up as wired connection though they are not.The Play:3 is still connected to WiFi, if I remove the Ethernet cable from the Beam, the Play:1s connect to WiFi again but the Beam loses connection and is unusable.This is driving me nuts to say the least as it was working this morning and all of a sudden it's not anymore.  Has been in contact with Sonos support live chat for two hours and we did a factory reset on the Beam and it looked like it was stable until I removed the ethernet cable and the Beam

 HelloEvery time I do an update on my Sonos System, the update fails on completion and I can see my SUB has a problemHave sent the below log to you1022973452

Hello, when playing a blu ray via my LG blu ray player I only get PCM stero. Doesn't matter what settings on my Samsung CU8000 TV or on the blu ray player itself. I've swapped out the HDMI cable just in case and no change. The blu ray is connected via HDMI 3 on my TV.The Bean Gen 2 is connected to the TV via the eArc HDMI port.  Any thoughts or advice please ?

I currently have the home theater composed of the Arc, a pair of Era 300, and Sub mini, all of which are connected wirelessly (via home wifi) for now.  Question: wondering if there will be a lift for the sound quality if the Arc is connected via ethernet while other devices remain the same connecting approaching (i.e. Wifi connection) - this is what my friend told me but I suspect it.  thank you 

For my home theater system I have the Sonos Playbar with a subwoofer and two play 3 for surrounds. I was planning on buying a new TV and was wondering if it would be worth buying the arc? And if the older play3 speakers and sub are compatible with the arc?

Got the Arc, Sub3, and a pair of Era 300's with Sanus stands for Black Friday. Looking for suggestions on best placement. Unfortunately I won't be able to get 'ideal seating' with the room layout. Any other suggestions besides the attached photo? TV is 65" LG C9 wallmounted.Unfortunately I can’t change the furniture layout just because of the door, openings, and windows. I am open to returning the 300’s though if I won’t get much of a benefit without ideal placement.  

I have a new system with Beam (2nd gen) and 2 ERA 100 as surrounds. The first day of use they sounded great - then the back speakers started pulsing (wuh wuh wuh wuh). I’ve taken them back to factory reset, turned microphones off, reset WiFi connection - no change. completely unusable. Any ideas?

Just got a new Beam gen2 to connect to my Sony X90J tv. Plugged into the TV I have a cable box, a Nintendo switch, and another gaming console. The Beam is plugged into the earc hdmi port.  No matter whether I am using any of the above devices or a streaming service like Netflix the sound does come out of the beam.  The problem is I cannot get the remote to control the volume on the beam. I’ve tried setup through the sonos app and the tv and it just won’t work. It tells me to turn cec on on the tv but the Bravia Sync is already on.  Any help would be appreciated!

So, for a week now I’ve been trouble shooting why the sonos App never displays that its receiving Atmos. Ive bought new hdmi 2.1 cables, checked and rechecked the settings. Purchased a new Apple TV 3rd gen. Still no Atmos. My Television is an LG Oled C1. All devices are updated to latest software. E-arc is enabled, pass through enabled, the Arc is plugged into the eArc HDMI port. Still at best i get Dolby 5.1+ or Mutlichannel PCM 5.1 (from the Apple TV). No app whatsoever produces Atmos sound with the Arc whether native on the TV or from the Apple TV.  Im so frustrated im considering just returning the Arc soundbar and moving towards a Klipsch Atmos setup. What could possibly be the problem that im not finding nor thinking of? 

I am trying to configure my room with a Sonos Arc, Gen 3 sub, and 4 era speakers as surrounds. I can’t get the 3rd and 4th eras to hook as surrounds in the room. Any suggestions?

Choice of surround speakers. Which work best with the arc and sub. I want to set up a home theater system.

I have a Beam 2 that loses connection with my samsung TV randomly.  TV will suddenly start playing out TV speakers.  Beam is Connected via HDMI/eArc. This same TV worked fine with the Playbar until the speaker change.  All firmware is current and the only solve is to disconnect power for a few minutes then power back up.  I’ve swapped HDMI cables to ensure that is not the issue.  This has been happening to plenty of others as I see in this community.  Any help?

Hi, Everybody. I’ve been driving myself crazy trying to troubleshoot an issue with a Beam (Gen2) -based home theater set up (Beam Gen 2, Sub (Gen3), and two Era 100s). The issue happens whenever the source device, in this case both a latest-gen Apple TV and a Nintendo Switch, outputs audio in MultiChannel PCM 5.1. The audio drops out for about two seconds EXACTLY every one minute. Audio output in other formats, including Dolby ATMOS, plays back perfectly. My television is a new LG G3. All devices are on the latest available firmware/software updates as of today (23 June, 2023). After spending weeks trying every possible solution (HDMI cable replacements, network configurations, wired/unwired setups, different TV and device settings, etc), I had a call with SONOS Tier 2 support today where I was told very confidently that this is a known-issue with the LG TV firmware and that I should contact LG directly. I asked if SONOS was in contact with LG at all to a

I want to buy a Sonos Arc for my TV and a sub (maybe rear speakers, undecided) to create a home theater situation… also want to put a record player in the same room, would like to share that sub with it somehow and play through Sonos speakers in stereo. Originally I was thinking about getting 2 Fives to hook to the record player (in stereo) but if i link to the arc system to use the sub I’m afraid there might be issues like delay? Furthermore, I would like to install Fives in my garage and be able to play music from either the turn table or TV setup through them. How do I go about all this?

I have recently purchased a Sonos beam gen 2. Sound quality great but the sound frequently just drops out and I have to turn everything off to get it working again. Any ideas?

I’m setting my new Sonos speakers including a ARC. Prior to these I had a sonos system in our living room with a PlayBar. So I just started with the Arc and I see no fiber connection for the Arc. Only HDMI to Ethernet.My issue is that I stream my TV via Hulu and normally set my TV Audio to the Fiber out. I don’t use any HDMI connections on my TV.How will my TV see the Arc and direct the sound to it and all the other speakers I am setting up?TIA...

SONOS PLAYBAR OPTICAL TO HDMI Hi, i’ve tried researching and can’t seem to find my answer. i have a playbar and the optical pin on the tv has broken. Does the hdmi / optical converter cable work? i can’t get it to. Any other options ? 

Just setup a LS12000 to replace my tv and I cant seem to get sound from sonos beam connected to this projector’s EARC hdmi port. I doubt its the cable because Im using a certified hdmi 2.1 fiberoptic cable to connect the beam to the projector. I thought EARC port would allow this to be pretty much plug and play? Do I need an hdmi splitter or something like HDFURY Arcana to make it work?

I have a Samsung S90C TV (model QN65S90C) and a Sonos Amp connected to stereo speakers. This setup worked perfectly with my previous TV (a 2012 Panasonic plasma) using ARC, but the S90C does not recognize the Sonos Amp as a valid ARC device. In fact, the automatic device recognition thinks the Sonos Amp is a Spectrum cable box. Both devices are running the current firmware, and I have tried using three different 8K-rated HDMI cables from different brands, and I have also tried to connect the Amp to two different Samsung S90Cs (this 65" QN65S90C, as well as a 55" QN55S90C in a different room) with the same results. I have to use the optical audio instead, which has a frustrating audio delay even when the delay is set to 0ms in the TV's expert settings. I'm not trying to use eARC so I find it hard to believe that the older ARC standard is causing such a problem. Any advice?

There are pretty good deals for Sonos Playbase, considering it's an old product I guess, so I wonder - if I get one can I connect it to my existing Sonos Fives?

I am attempting to pair my arc with ones and a sub.  After a few minutes, the speakers chime and say they are connected.  When I go on the app to the room, the arc is the only speaker showing.  The ones and the sub have disappeared.   And the arc shows with three ?'s next to it.  I still have the option to remove them in settings, even though they are not there.  When removed, I need to factory reset to get them to show. I have attempted to set up with two seperate arcs and multiple speakers seeing that my system is quite large.  I have the same problem with both.   I have also factory reset everything, reset phone and attempted on multiple wifi networks.If the arc is not involved, I have no problem pairing speakers and adding the sub.  They will all communicate together, until the arc is added. Any thoughts?

I just bought a sonos ray. It is connected to my TV via optical connector. The only thing that is rather annoying is the fact that I cannot find a way to control the volume with my vigin media 360 remote. When I try to set it up I get to the audio setup option with Sonos as a provider listed there, I get two options to choose from but neither works. When entering the sonos model number “RAYG” it does not find it either.  So now I am stuck. Does anybody have a solution for my problem?

Hello all. Had a weird problem with my sonos recently. I am getting audio from someone watching television outside my home. They are not on my network so I'm really confused about how they are broadcasting thier tv over my sonos.  Any advice or assistance is greatly appreciated. Thank you!!

Hi, I recently returned a faulty Sonos Ray and have  received a replacement speaker however before returning the faulty device I forgot to remove the attachment screws for the Sonos Ray Wall Mount.   Can anyone let me know what size attachment screws I need to purchase and where to buy?  

Since firmware update 15.11 (updated manual this week) audio issues (Playbar/Sub/Play1’s).Before firmwareupdate everything was working fine for long time.Input via TOS-link (optica) Meerkanaals (bypass) from Philips One 50PUS8837/12 (model 2022) latest firmware (running several months) The audio is hikking/interrupted continueusly or even stopping, restart (power off/on) dit not solved the problem.After a lot of hours troubleshooting i found that the problem is in the Sonos lipsync configuration, after reset the lipsync from 4 to 0 the audio was normal again, but with expected delay.The maximum delay without interrupted/hikking audio is 1, above the problem occur again.When setting TV to stereo (PCM2.0) Sonos lipsync is working fine. Conclusion : Since Sonos firmware release 15.11 is lipsync not working as in previous verslons while using optical in (TOS link) and DD51 signal using Playbar