Home theater

Hello,I have Sonos arc with Sub gen3 and two Sonos Ones SL as surrounds. Arc is in wired connection. Everything was working fine until an electrical outage because of stormy weather. After that my Sonos Ones appear offline (most of the times the left Sonos One speaker). I’ve tried all the solutions that suggested in this forum (reboot router, unplug speakers etc.) sometimes the system was succesfully connected again but after some time the speakers go missing again.I’ve submited diagnostics from the sonos app with the number 1823992083Thank you,Andreas

Hello there. new on the forum and have a question I am hoping you can answer, since we had a disappointing evening of unboxing our new Sonos Beam and Minisub. We have a samsung qled 65” Q90R. TV with a native samsung hub consisting of 4 hdmi ports and one optical, of which only hdmi port 3 is Arc. The hdmi arc port is already in use by the Cable Tv box which apparently also requires arc. I tried the using the hdmi to optical adapter with beam, connected it first to the TV Hub, then to the playstation console and finally to the Cable TV box. changed the sound settings to output auto or optical, depending on the options. In all cases the short samsung remote control does not control the Volume. is there available a splitter for hdmi arc, a multiport arc hub option or a firmwsre fix?

I have an ARC soundbar and and 2 x era 100’s rears.I listen to a lot of music from my couch, and whilst for movies, the arc+era100’s are amazing, for music it is less so.I really miss the wide stereo image from the front when listening to music.What are my options for replacing the ARC with some other brands speakers + amp whilst retaining sonos compatibility, whilst also retaining atmos capability?Can i use a Sonos Amp connected to a pair of passive speakers as fronts? what do i do about the center channel?

I have a setup with a chromecast for casting, a Philips TV (Will find model number if necessay) and a Sonos Beam (gen 1) to use for the TV. As mentioned in the title, 4/5 times the beam just won’t play any sound, and we have to turn the TV off and on again, reconnect to the chromecast and start streaming again, hoping it will work. There are no correlation between the times it works and not, and we do manually set the beam to the TV input every time before turning it on.The HDMI is connected the the ARC-output, we have tested all the settings for autodetection on the TV (Philips Easylink automatic and manual, and TV speakers on/off) without luck. All the software on both the TV, chromecast and sonos are up to date.Has anyone encountered the same or similar issues, and know a fix for this? I suspect it might be something with the chromecast, but haven’t found any settings to try out here.. It is very frustrating having to use up to 10 minutes just to get the audio to wo

I am considering adding a second Sub (gen 3) to my setup due to the size of the room (open concept that is makes the sub under sized).If you have done this, what were the results? Is there more bass or just less deadzones?Thanks!

Hello,im still getting random loud pops followed by very little volume on my Arc after updating to newest firmware 15.11 that was supposed to fix it.My diagnostic code is 495328792

I would like to add a Sonos system to my Samsung Frame TV and would like to avoid using a soundbar. Would it be possible to use the Sonos Amp with two Sonos Era 100s and a Sonos Sub?  Are there any issues with the setup I have described?Thank you for your help! 

I have a Sonos arc working through a Samsung TV, all has been fine for over a year. Now the TV cannot find THE arc and just keeps saying it’s NOW TV.I’ve tried switching on and off, unplugging and also changing HDMI cable.

Hi, I have a 4 Samsung 4k TV with ARC but not eARC, a Beam Gen 1 and 2 Symphonisk speakers I use for surround. I have been getting surround sound when playing blu rays by using an old Samsung blu ray player set so that it re-encoded original audio to Dolby Digital.If this player has to be replaced (and it is ten years old now) would current blu ray player on the market that don’t re-encode original audio to Dolby Digital like the Samsung give me some sort of surround sound experience with the Sonos Beam Gen 1 or Gen 2 (which I would like to purchase) without needing an eARC input on my TV? Or would even the Beam Gen 2 only play blu rays in stereo without an eARC input or tby using he HD Fury 4k Arcana? I know I would need eARC or the HD Fury for Atmos but would there be an option for any other surround sound format from blu rays until I save up the extra £200 for one? Thanks in advance. 

Hi, just got a Beam 2 and it will not connect to Plusnet Hub 2, the app just keeps saying a factory reset is required. Can anyone help please?

Hi. I’m getting random beep (similar to the beep when using Alexa) on both my systems from some time now. I can’t precise exactly when it started.It happens every couple of hours. Doesn’t matter if the Sonos is in use or not. And it happens both to my Beam and my Arc. I’ve submitted a diagnostic from my system: 1884089486

Hi Sonos, Could you please fix issue with volume control on Groups please? Now what I am referring to is that when I have Group created for living room with Arc + Sub Gen 3 and 2 Era 300 and two Ones when I control the volume via remote control the volume goes up only for the Arc+Sub and Era 300 the other speakers which are added in the group as well does not move volume as they should the same way as the first group. Now when I increase the volume via remote controller on TV this will break the whole setup completely and I need to go to my phone to increase the volume via phone for the other group which is the two Ones. Can you please fix this via update please that we can use only the TV remote control for the whole group when TV is playing?? Thank you. 

So I've been facing this problem for a while and it's super annoying at this moment, always that I go from one app to another, let's say from Youtube to Disney+ in the Apple TV, the sound on the tv goes from 50 to 0 and some seconds later from 0 to 50 again but the Beam stops reproducing sound, like if it was muted.And then I have to restart the Apple TV to start listening any sound again, this happens always that I go from one app to another so it's not related to the apps. Sometimes going back to the Apple TV Home restores the sound but sometimes doesn't.I'm using a Ugreen HDMI 2.1 8k cable on the eArc spot of my TV. 

(1) Sonos ARC connected via HDMI to Arc port of the TV => works great.(2) Second sound source, that I convert from Optical to HDMI using the Sonos Adapter. If I connect this via HDMI to Sonos ARC (and disconnect TV), it works great. Question => Is there a switch/splitter that I can control with a remote without having to switch the Sonos ARC cables in this setup? TV only supports ARC. I connected the second source to the TV, but the TV does not recognize it.

I use my phone to start HBO Max and then use the Chromecast built-into my Vizio TV to watch it there. When I do this, I can see the Arc’s light blinking, quickly increasing the volume to max for absolutely no reason. I have to immediately open the Sonos app and reduce the volume slider or my neighbors will hear it down the street. When I use Airplay instead of Cast (even though Cast also used the HBO Max app built into my tv), this issue doesn't occur.Why is this happening? I have an Arc with two bonded era 300s. 

Hello-  I’ve got a new AVR/amplifier.  I have hooked up everything but my old Sonos 1 ZP and I’m not sure where to put that.  The old red and white pigtail cords could only go in a couple of places (notably “audio in”), or maybe I should use the optical port, which I see the back of the player is configured for.  Any ideas on which would be the best and easiest way to go?  Thanks in advance.  

Hello,Which rear speakers for beam gen 2 and sub mini? Era 100 or era 300 (is Dolby Atmos worth the extra cost?).Thanks ! 

Having issues with the following devices when setting up TV- Sony 75” Frame TV with Sonos AMP.Getting error when using e-arc port “interference with another device is causing problems”

Hello everyone,I ve been looking for a similar case during 30 minutes, but unfortunately not been able to find anything. So, sorry if it has already been answered in other topic.Here is my situation for the AMP connexion for 2 different usage:As home theatre:I would like to connect my projector to the Sonos AMP through a HDMI-ARC to beneficiate Dolby atmos.- This Sonos AMP would be connected though WiFi to two Sonos ONE to build the rear surround.- This Sonos AMP would be connected though WiFi to one Sonos ARC to build the front line.As turntable amplification and connexion for the whole Sonos system:I would like to connect my turntable to the Sonos AMP through Audio-IN and stream to all my Sonos speakers.1- Is that possible?2- Do I still beneficiate the Dolby Atmos feature?3- If not, how can I manage it to work?A picture is better than a lot of words.Thank you all for your support

I have an Arc SL connected to and mounted below the TV. In the same room behind the couch I have a Connect:Amp with my turntable as input and 2 passive bookcase speakers + a non-sonos subwoofer as output. The bookcase speakers and sub are perfectly positioned for complete surround sound. But since the Arc and Connect:Amp are on the different versions of the app, I can’t get them to work together. Is there a decent workaround for this that would give perfectly synchronized audio? Or is the best option to upgrade my Connect:Amp to the next generation Amp?

Can we please get separate Sub level settings between TV vs Music. Also why isn’t there a more extensive equalizer.

I’ve just purchased and set up a Beam Gen 2 to replace an old Samsung 2.1 system that finally began to kick the bucket. Even with just regular stereo content and no sub, it sounds much better with all kinds of media than the old Samsung. I’d love to make use of Dolby formats and even get surround sound set up (my fiancée and I both own Sonos Ones), but it seems my Panasonic TX-50DX750B television might be the weak link. There’s bothersome audio sync issues when playing Dolby Digital 5.1 content via Apple TV 4K or PS5 that aren’t resolved with the Sonos app offset. My TV’s got great picture quality, but only regular ARC, and the audio settings are incredibly limited. There’s not a single use of ‘passthrough’ in any of the menus; the closest option I can find is ‘HDMI Audio Format’. That only offers ‘Auto’, ‘Bitstream’ or ‘PCM’. From my research, it looks like my TV simply doesn’t handle processing DD fast enough for the Beam, and I might have to look into getting

Hola , actualmente tengo un equipo de cine sonos formado por una sonos arc , un sub (2 gen) y dos sonos one (1 gen) . Estoy pensando en sustituir los dos sonos one traseros por dos sonos five y me gustaría saber , ¿ merece la pena ? Notaré la diferencia? Yo sé que en cine posiblemente no , pero quiero saber si para escuchar música , dando más protagonismo a los traseros mejorará el sonido de escucha . Muchas gracias  Moderator Note: Translation by Google TranslateHello, I currently have a Sonos cinema equipment made up of a Sonos arc, a sub (2 gen) and two Sonos one (1 gen). I am thinking of replacing the two rear Sonos Ones with two Sonos Fives and I would like to know, is it worth it? Will I notice the difference? I know that possibly not in movies, but I want to know if when listening to music, giving more prominence to the rear will improve the listening sound. Thank you so much

I've recently purchased a Sonos Arc and it sounds great but I have an issue which is best described as the bass going over my head. I've got an area with 8ft ceilings, 9ft wide (tv/bar centred) and 6.5ft sitting distance from the soundbar with a large area behind me, the bar height sits just under chin level in my viewing position. Everything sounds nice, great Atmos effect and clarity, what I'm finding though is a huge increase in bass if I stand 3ft+ behind my sitting position. To compare the difference, in my sitting position it sounds balanced or even on the mild side for bass, when standing behind it sounds like there's a small sub involved, a large increase. I don't own any Apple products so I'm unable to use the tuning features, would tuning it bring the bass in to my sitting area? Any advice would be great, thanks.

Please add the ability to disable bluetooth (in addition to wifi, as already permitted) after connecting ethernet to the Era 300s and ARC.  Allow it to be reenabled with an existing button or after temporarily disconnecting the ethernet. Having the bluetooth transmitting RF in close proximity to the viewer’s head is not desirable to many individuals if the system is already hardwired.  This is especially relevant to placement of the era 300s as rear speakers (in some cases approx 30cm away).  Personally, this modification would finally spur me to purchase the era 300s.